Alfa Homeowners Insurance Company Reviews & Ratings
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Date: August 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I dislike that I can't see my complete policy and everything includ4ed online
Date: August 14, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Sometimes I have to wait longer than usual, but the good thing is that when it arrives, everything is good and without problems
Date: August 13, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Most employees are locals that I great up around so they are very friendly and always willing to help out. They have hired a few people that do not have good people skills.
Date: August 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
My insurance company itself is great. Wouldn't think of switching but their website and mobile site are both awful and useless.
Date: August 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Sometimes when I go in to pay my bill they seem preoccupied with others. I wonder if they think they have a monopoly and do not have to put forth the effort to retain business.
Date: August 08, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
When buying our house, we got quotes from at least 5 different companies. This homeowner insurance was through our realtor and was the cheapest per month by about $50.
Date: August 06, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I like their way of interacting with people. They are very kind.
Date: August 06, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
I like the fact that they are so caring and concerned any time there is an issue. They will go above and beyond to get you what you need and then check up to make sure you are satisfied.
Date: August 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I like that they are very responsible people, that they work with prepared and professional people, and that they carry out their work very quickly and efficiently.
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
This offers you an excellent policy, it is more effective in what I have heard and what I have experienced
Date: August 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I think the customer service is always good. Any time I have had to file a claim or call and ask questions I have always gotten someone friendly and helpful on the phone.
Date: August 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
whats covered is all my content my family injuries auto if in the garage and any tools that are in home or garage such as mowers trailer etc . policy pays up to 25000 for injury and 180000 for home and content
Date: August 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
It's usually easy to get my company on the phone. I never have to wait very long and most times the customer service representative is right there to tell me exactly what I need to know.
Date: July 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It is very easy to navigate. I can sign in and see exactly what is covered in my policy in an outline form without having to read through a lot. I do wish I could submit claims through the website though
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
The insurance policy covers loss of use, dwelling, and also covers my garage.
Date: July 28, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
I just thought it was the best deal for the price compared to other companies. I did call around and shop around but this company offered a great bundle that you could do with your car insurance so I figured I would just go with them.
Date: July 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My agent is on speed dial. He also has a great office staff that typically handles any request, questions, or concerns.
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Shopped it through an agent so all other companies were given the chance to bid. I also asked my previous company who refused to bid on a condo.
Date: June 17, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Everything is pretty much covered by home insurance. Storm damage, theft, fire etc are all covered under my policy with them.
Date: June 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
It is a very effective insurance, I have no problems with it and this company is very privileged
Date: June 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
my premium is very close to others I have looked at and its pretty low compared to some others as well
Date: May 15, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
The premium with my insurance company is a lot cheaper than the quotes I have gotten from several other companies. They offer more coverage for less money.
Date: May 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My coverage will produce all the dwellings on the inside of the house, plus the garage, cars, and any other items on the property
Date: May 11, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
I actually do not really use my company's website or mobile site very often. I've looked at options online but most of my interactions with the company and buying the policy have been on the phone with an actual representative.
Date: May 07, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
They have always been prompt and responsive. They do not hesitate to pay and have friendly staff who try to help. We have our insurance bundled with Alfa so they cover auto, life, and home.
Date: May 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
They only thing I dislike is the lack of customer service after business hours. During business hours I am able to speak with my agent and they are always helpful.
Date: January 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
We never get automated voice service. It is always a person that we talk with. They come out promptly and are friendly, efficient, and caring.
Date: December 22, 2017 Age: Above 60 Gender: Female Marital Status: Married
Communication
They are always friendly and communicate well. Never had an issue with any type of communication with them. It's always been straightforward and upfront.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
They do not really have a mobile app for the home insurance portion and the website isn't much help either. I always just call and talk to my agent about anything I have questions or concerns about.
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
My premium is very low. I shopped around and was able to bundle coverage to give me a better discount.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Our policy provides all the basics and is replacement cost up to the policy amount. It covers contents, house, outbuildings. I pay for the loss of use and medical damage.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
I like that they are very cordial with their clients, they are always directed towards people with a lot of education and respect.
Date: November 19, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I love how there is always someone available to ask questions. Customer service representatives always seem to be very knowledgeable.
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I actually have not compared in about 10 years. We just like the local people and their helpfulness. We had a flooring claim recently due to water damage and they came right out and cut a check.
