American Family Homeowners Insurance Company Reviews & Ratings
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American Family Insurance Homeowners Insurance Company Ratings
1 Star
5 Reviews
American Family Insurance Homeowners Insurance Company Ratings
2 Star
13 Reviews
American Family Insurance Homeowners Insurance Company Ratings
3 Star
41 Reviews
American Family Insurance Homeowners Insurance Company Ratings
4 Star
87 Reviews
American Family Insurance Homeowners Insurance Company Ratings
5 Star
77 Reviews
Customer Service
1 Star
3 Reviews
3 Star
28 Reviews
2 Star
2 Reviews
5 Star
121 Reviews
4 Star
64 Reviews
American Family Insurance Recent Homeowners Insurance Reviews & Ratings | Share Your Review
Date: May 27, 2019 Age: 30 to 39 Gender: Married Marital Status: Female
Premium
The premium for my insurance company is a little more expensive than other companies, but that is something I am willing to do in order to receive better service.
Date: May 27, 2019 Age: 40 to 49 Gender: Married Marital Status: Male
Customer Service
This company took care of me when my house got flooded due to a busted sprinkler system.As soon as I called they scheduled a contractor to come out and assess the damage.
Date: May 26, 2019 Age: 30 to 39 Gender: Married Marital Status: Male
Customer Service
American Family's customer service has been very top notch. While our experiences related to our home insurance and claims has been very minimal, they've been overall positive where applicable.
Date: May 26, 2019 Age: 40 to 49 Gender: Married Marital Status: Female
Customer Service
The agent at this company is capable, efficient and cares about me as a customer. The agent answers questions clearly and promptly, is honest and takes time to make sure I understand the policy language.
Date: May 23, 2019 Age: 30 to 39 Gender: Married Marital Status: Male
Customer Service
American Family Insurance has been a great choice for me. I have always had very good personable customer service experiences and they have always been extremely responsive.
Date: April 28, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium we are paying is comparable with other insurance companies. We are getting discounts for having multiple products with American Family so, in the end, we are paying less.
Date: April 28, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
It is ok but it can always be better. They say all the right things when you are on the phone but tend to be less helpful than just dealing with the insurance agent in the office as they seem to be able to get things done.
Date: April 26, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Sometimes the site can be hard to use and pretty much encourages the user to just call the customer service line in the end. Kind of defeats the purpose.
Date: April 25, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Jewelery, personal items such as furniture, clothes, and food. Medical expense and personal liability
Date: April 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
home insurance company policy offerings low interest compared to other insurance providers
Date: April 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I extremely satisfied with the customer service for the home insurance. Its more helpful for my future.
Date: April 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I completely satisfied the insurance because I need the best help in the future at any time. So I can take it that.
Date: April 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I haven't had to contact American Family Insurance other than to set up my account, so I don't really have a comment on this. I just pay them when they ask for money.
Date: April 04, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
the premiums on the policy is in accordance with its coverage and adapts to each client
Date: April 04, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
this insurance company gives very good policies since they adapt according to each social class
Date: March 31, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I don't own a home, I rent an apartment and have renters insurance. I've never had any other insurance provider so I don't have anything to compare my experience to.
Date: March 31, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
i don's know about other products premium amount , my friend he is working as agent in American insurance company so he suggested this one.but i'm very satisfied with this premium.
Date: March 29, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I'm not really sure what this means. I don't think this applies to me. I think I pay about $300 every six months for some type of insurance, maybe it's auto insurance.
Date: March 27, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I completely satisfied with the premium. So i take the best more valuabe insurance.
Date: March 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
This the best insurance for my family, i suggester everyone should use american family insurance. such a easy and comfortable insurance,they served very satisfied manner.
Date: March 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
compared to other companies, the premium and the deductible become convenient amounts to pay at the time of doing so since this company keeps you up to date with the services you need and notifying you when you must cancel your payments
Date: March 03, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I think it's a great experience with the insurer because it provides all the services I need when it comes to insuring my house
Date: February 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
My experiences thus far with American Family Insurance has been very satisfying. They handle all of our insurance needs. Any time we need anything they are just a phone call away and they handle our request in a timely and professional manner.
I was previously insured with State Farm, where my policy renewed every 6 months with a large increase. American Family has written a 12 month policy in addition to providing higher limits, additional coverages for a lower premium.
Comparing to State Farm, American Home's premiums are much lower than State Farm. When I switched to American Home, I received a $700 decrease in premuim for both my auto and home insurance.
Date: February 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I had to call their customer service to schedule an adjuster to check my roof. I felt they were very helpful to provide me with what I needed.
Date: February 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I have a neutral opinion about their options. We previously were covered with another provider and felt like the coverage was basically the same.
I interact with an American Family local agent. Each individual in the agency is very friendly and extremely knowledgeable in all lines of coverage.
Date: February 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My premium is fair and discounted since we have car insurance with them. My deductible is a bit high and frustrating with new roof laws in Indiana.
Date: February 01, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
We have had American Family insurance since I was little, we opted for their home insurance policy as well as it was the best for our needs. Their overall customer service is a 4. We have been satisfied with their service.
Date: February 01, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I am very satisfied with my home insurance company. The customer service has been very helpful to me. I had an issue with setting up my automatic withdrawals for payment. The woman that took my call was very helpful and we resolved the problem in a timely manner.
Date: February 01, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I feel our premium and deductible are reasonable. We have price checked the premium which when you include multi coverage discounts is cheaper than competitors. Our deductible is fair when our roof was damage it only cost 1000 out of pocket which is very affordable and great to good a new roof for only 1000 dollars.
I was able to obtain a $500 deductible at a reasonable cost. Lots of other companies had a $1000 deductible for the price I paid for the lower deductible.
Date: January 31, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
I like this policy offering because it is simple as far as what it will cover. The last policy had a list of things it did and did not cover that was quite confusing, and this one groups it in a way that makes a lot more sense to me. I am not an insurance expert, so this made it easier to understand.
Date: January 31, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
They offer new policies such as damages and they will provide more amount for damages.
Date: January 31, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
my insurance company are very responsible at any time they need them they can help me and also offer me more comfort
Date: January 31, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
It is a very complete policy covers me many things like if it happens some flood, fire or anything else, the insurance company solves me and pays me every day
I am completely satisfied with American Family's policy offerings. They are an affordable cost and cover everything. I had many choices I could make.
Date: January 30, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
American Family Insurance home policy tends to be a little bit better then other insurance companies that I have looked into. That is why we went with them. Overall rating is a 4.
Date: January 30, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My insurance company has always given me the personal attention that was needed. My agent even called me when he was on vacation with his family.
Date: January 30, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
I believe that the premium and deductible on our policy is comparable to other policies, but I am not sure.
Date: January 30, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
the rates keep increasing so I do shop around every so often to make sure that i'm getting the best coverage for the lowest rates
Date: January 30, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
thankfully, i've never had to use my home insurance policy but i believe it to be in line with other policies that are offered in the marketplace
Date: January 29, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
AmFam is robust in their offerings and clear with their pricing. It is easy to understand what you need and how much it costs.
Date: January 29, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium for our policy is a little more expensive on AmFam than on other policies, but overall the ease of dealing with one policy and the discounts we received on our auto policy made the switch worth it. Our deductible is also lower, and the policy is richer overall.
Date: January 28, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We have used the same insurance company for over 10 yrs. I feel we are getting a good value and our agent has a personal relationship with us. He knows all our kids names and seems to care about our needs. Even his office staff has always been helpful when we have ever needed to file a claim or get assistance regarding price quotes. We are very happy with the service.
Date: January 28, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
Our premium a month is not very expensive for our house and the deductible is $1000. If anything major happens, our house would be built back up with no worries. Overall rating is a 4.
Date: January 28, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
In this american family insurance there are lot of offers provided by them. Offers provided by them was suitable for everyone.
Date: January 27, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
American Family Insurance offers a comparable deductible to other insurance companies. However, the coverage is broader and more to our liking.
Date: January 27, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
We have compared the policy offerings to other insurance companies and we have found them to be very competitive in what they offer. The monthly price is good and the deductible reasonable if we ever need to use it.
Date: January 26, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
Comparing to other insurance companies american family insurance company plays a special role to their customers to satisfy their needs.
Date: January 25, 2019 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
I have not compared other policies in a long time - it is something that I have been meaning to do.
Every time I've had a question it has been answered in a timely and polite fashion. The rates are competitive.
Date: January 24, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
american family insurance company is the gaven the more offers.when compaired to other insurance company.
Date: January 24, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have had in general good experience with my insurance company. I have had to file claims before and for the most part it went pretty well. I did not like that my rate jumped this year and increased my monthly payments, but I am pretty happy overall with my experience with American Family.
Date: January 23, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I had a previous insurance company and while rates kept going up, service did not improve. I found my current insurer and so far so good. It is difficult to evaluate insurance for homes since those loss are less frequent than auto losses, but we definitely need home coverage.
Date: January 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The insurance company always answers my call. Any adjustment that need to be made to the policy are done easily and in a timely manner.
Date: January 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I feel that American Family offers a decent range of coverage and options. I was with State Farm for several years, but American Family offered much better protection for home and auto and at much better prices than State Farm.
I have a bundled American Family policy and had a car accident claim. American Family stepped up and settled everything in the very best way. I had a very low mileage older car and they made sure I got the proper reimbursement. I also have renter's insurance at a very affordable rate.
Date: January 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
AMERICAN FAMILY INSURANCE IS THE BEST INSURANCE OF A COMPANY IN USA.
Policy offerings are comparable to other insurance companies. There is a great deal of choice.
Date: January 02, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
When i work with my direct agent, i get great service and she explains everything to me. Her employees are not good to work with and never know what is going on.
Date: January 01, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
The policy seems pretty similar to others. Has good coverage and a reasonable premium.
Date: January 01, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
In the one time that I used the customer service for our home insurance I would rate them a 4. They were helpful in the circumstance.
Date: December 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
when, compaired to other home insurance company more poicy in american family insurance company.in this insurance company was more offer to home insurance and motor cycle insurance.
Date: December 30, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I had a flood in my home and absolutely everything in the lower floor was destroyed; the water level came up to the electrical plates on the wall, it filled up like a virtual swimming pool. The carpet, oddly enough, floated almost at the top of the water in places, making a horrible, surreal sight. When I called the insurance agent I was in shock, and he knew it. He was at my house in moments, in fact he parked his truck in the front yard, right before the fire department and etc. arrived. The agent acted as a personal hero, more attentive to the immediate situation than my husband. The followup on the insurance claim was amazing. I had never made any kind of claim for anything before, and they were very encouraging and helpful. The agent came over and showed me how to document what was ruined, brought me a sense of hope and renewal, and a bucket of chicken for breakfast that really polished off the customer service for me.
Date: December 30, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
American Family Insurance for home owners while not cheaper offered a wide range of coverage and an umbrella that was very worthwhile.
Date: December 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
Sometimes it can be hard to get in contact due to the automated phone service. I really hate automated phone services. Everyone should fix that.
Date: December 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like that my company's website is easy to navigate and I can find what I am looking for. I can also easily pay bills and check on my policy coverage.
Date: December 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
They are always friendly and willing to listen, understand, address, and help solve the issue or answer the question.
Date: December 12, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I have a little better rate with the current company than I did with my old company. I am not sure if some of this is because we have a different home, but it seems that this policy is a bit better for monthly payment and includes better coverage, so I would say it is better for the same coverage.
Date: December 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
American family insurance was giving me a best experience. especially customer service was good to me, executive cares me very well and the responses made very quick.
Date: December 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I work with an agent's office. They are always quick to respond to any questions and reach out to me as needed.
Date: December 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think my premium is about the same, if not less then what other people pay. and we have always had great service with them.
Date: December 09, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The deductible on my policy is set at $1000. This is the same deductible I had on my prior policy, yet my annual premium was lowered by $100. i have better coverage, same deductible, but a lower premium.
Date: December 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Compared to other insurance companies I think my insurance company shines in customer service. I am always able to get a hold of the company and they are always good at responding to my messages if left.
Date: December 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
The truth is that I do not have to say anything that I do not like about my insurance company because they offer me many services and it is very complete, I believe that there is no other that can overcome it.
Date: December 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I believe the premium and deductible for my home insurance are right on par with other insurance companies. I have done some comparing and the premium is usually lower with a relatively low deductible.
Date: December 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
My home insurance company's customer service has always been wonderful. Each time that I have called they walked me through the process that needed to be done. And they gave me names of companies that were in their trusted network.
Date: November 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I appreciate how attentive and eager American Family has been to help my husband and I with our policy. They are great to work with!
Date: November 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Home insurance covers damage done by acts of God, fires, storm damage. It also covers an accident that may happen on the property such as a dog bite.
Date: November 25, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
The coverage I have on my policy is excellent. I was actually able to obtain a better policy at a lower annual premium when I switched last March. I have more dwelling coverage, personal property coverage, etc and my premium went down $100.
Date: November 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Every time I have called my local office they have been nothing but helpful and informative. They always respond quickly to calls and questions.
Date: November 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
My premium was much lower at American Family and my deductible was comparable. However, my premium has gone up this year and I am not thrilled about it. Now my premium is roughly at the same level as the other insurance companies.
Date: November 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like the fact that I have the option to pay online, however, I have an issue with how they send their electronic bills. They only email my husband the bill, yet I'm on the account as well, and with me being the one who files the bills it becomes a bit annoying to not receive the bill myself.
Date: November 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like my company's customer service especially when I call my city's main office. A woman there, Gail, is someone who knows me by name and is always there to help.
Date: November 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Within a few mins, i can easily reach the customer service and they are giving detailed information queries.If any complaints, they are delivering quick service.
Date: November 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have been with this company over 15 years and their service including claims has been very good and I have an outstanding local agent.
Date: November 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like the fact that I have the option to pay online, however, I have an issue with how they send their electronic bills. They only email my husband the bill, yet I'm on the account as well, and with me being the one who files the bills it becomes a bit annoying to not receive the bill myself.
Date: November 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
It covers a wide variety, and I lean towards health for my whole family. because it satisfies one of my biggest needs in my life
Date: November 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like the website a great deal. It is easy to use, and I don't have to deal with the agent. I can print off our insurance cards at my leisure.
Date: November 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I haven't had much contact with the company because I have not had to file any claims. They sent me my policy promptly in the mail and occasionally email me.
Date: November 07, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
The website for American Family Insurance is very comprehensive and allows me to check on questions we have about our policy or additional coverage that we might need for the family.
Date: November 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I think that my insurance company can be more involved in helping to offer solutions and getting back with an individual faster.
Date: November 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
My insurance company does not have a mobile app, and their website looks like it was created by an unpaid intern.
Date: November 06, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
Have always had excellent customer service. I use my local office to deal with any issues that arise, haven't needed to contact corporate
