Date: August 04, 2018 Age: 60 Gender: Female Marital Status: Married
Closing Fee
It probably is very comparable, but it was a shock that it was so high. I had all the info though, so it wasn't a surprise. Just a lot of money.
Interest Rate
I obtained my loan through a broker, and supposedly at the time, it was a very good rate. The broker later sold the mortgage to the current bank.
Loan Officer Service
He was very understanding, in that he answered all of my questions thoroughly. He had a courier come to my home to pick up the documents. And helped me obtain all the info I needed to get together.
Overall Rating
Pros
He was personable. Responsive to all my questions. Always returned emails and phone calls. Had his home cell number and work number, plus email- so he was always available. He helped me get together all pertinent documents.
Cons
There was really nothing I disliked about the Lending institution. The amount of money in closing costs was a lot, but their rates were better than others. Just the cost of doing business, I guess!
Date: July 30, 2018 Age: 32 Gender: Male Marital Status: Unmarried
Closing Fee
I always wish fee/closing costs were less, but you can't remove all of them. It was nice to be able to roll closing costs into the mortgage.
Interest Rate
I have a 3.5% interest rate, which is very good compared to other lenders now. When I got the mortgage it was comparable to other lenders.
Loan Officer Service
They were personable and nice. Very attentive and easy to reach by email and phone. Overall was satisfied with the service from the loan office.
Overall Rating
Pros
Their website is easy to navigate and use. The process was relatively smooth with no hiccups. Lending made me feel wanted.
Cons
Even though the process was smooth it was also time-consuming, especially with a full-time job. I wish there was a way to shorten the process.
Date: July 01, 2018 Age: >60 years Gender: Female Marital Status: Married
Closing Fee
Closing costs were higher than I anticipated and wanted! At the last minute, the mortgage company slashed some fees and we got through the closing with scarcely enough cash on hand.
Interest Rate
Because I am older, I remember my first home's interest rate was 14.35% so my present interest rate of 4.2% makes me very happy. Because my balance is low my monthly payments are very affordable at a 4.2% rate.
Loan Officer Service
The person who "helped" us seemed to have their head in a hole in the ground and didn't know the details of our transaction as well as we did, however, they did get the mortgage approved so yay for that.
Overall Rating
Pros
They did get the job done completely electronically except the inspection, which held things up. They were efficient in this regard and were generally available to help and answer questions and offer clarifications.
Cons
What we hated was the way the inspector they sent picked out stupid things and forced us to fix them and disregarded big things and left them unnoticed. They were hard to access and very difficult to get the followup needed for approval. I wish the mortgage co would have sent someone more human.