Date: September 03, 2018 Age: 32 Gender: Male Marital Status: Married
Closing Fee
I was mostly happy with the closing costs. I think that that they were decent and comparable.
Interest Rate
I have a great rate, they were a very good rate when I applied. I got one of the best rates.
Loan Officer Service
The loan officer was good she was very friendly and helpful.
Overall Rating
Pros
I liked the bank, but shortly after closing, they sold our mortgage.
Cons
They sold our mortgage, and I did not even make one payment with them. Going through the mortgage process was fine with them.
Date: September 03, 2018 Age: 51 Gender: Male Marital Status: Married
Closing Fee
There were no closing costs with this since we kept the same bank and did not switch when we re-financed.
Interest Rate
At the time there were ones offering slightly lower but this is the bank we have our original mortgage with (we re-financed).
Loan Officer Service
You always seem to talk with a different person and some of the questions they ask could be clearly answered by just looking at our file.
Overall Rating
Pros
Their online services make almost all transactions can be done on the computer instead of being on the phone for hours.
Cons
The lending institution seems to go over high turnover, maybe they do not pay their staff much. You are never talking with the same person and they all seem clueless.
Date: September 03, 2018 Age: 28 Gender: Male Marital Status: Unmarried
Closing Fee
The closing costs seemed fair to me compared to other options. I am okay with the closing costs.
Interest Rate
It seems a little bit high. Rates are apparently raising though, so I don't think that id be able to get a better rate elsewhere
Loan Officer Service
Great person. He talked about sports and it was like he was down to earth, rather than just trying to make $$ off of me
Overall Rating
Pros
They had a clean facility. I went in there and it appears very professional. the staff was great as well
Cons
It was a little busy where their office is. It's downtown and it's hard to get there with all the traffic
Date: September 02, 2018 Age: 38 Gender: Male Marital Status: Married
Closing Fee
Fees, points, closing costs, appraisals, are all WAY WAY too high. People pay these fees without realizing they are throwing money away. I will never sing another mortgage, we are working to pay down our loan very quickly and will pay cash in the future.
Interest Rate
We financed our home at 5.875 when this was a good rate at the time. Rates are much lower now. We would have liked our bank to offer us a lower rate and refi.
Loan Officer Service
The most recent loan officer I dealt with either gave us false information or intentionally incorrect information regarding HARP qualifications. We are on Freddie Mac not Fannie Mae and there is a big difference when it applies to HARP. We also qualify as being in a HUD zone and have other qualifications that were not explained or offered to us. We are done with loan officers.
Overall Rating
Pros
It is difficult to find anything we like about our lending institution. They have a nice website, how is that? Banks are designed to make a profit off of people, using government or other people's money to accomplish it. I have no love for banks at this point. I am paying off all of my credit cards, car loan, mortgage, and never utilizing debt as a tool or crutch ever again. Debt are evil, banks are the purveyors of this particular type of evil. Thanks.
Cons
Banks offer misleading offers, high and sometimes hidden fees, sometimes they act in a predatory manner as is the case in recent history with mortgage lending. Banks will charge you for a debit immediately but may wait several days to give you a credit for a deposit - this is a type of thievery. Banks charge way too much money in fees, and offer poor customer service.
Date: September 02, 2018 Age: 34 Gender: Male Marital Status: Married
Closing Fee
we didn't' have much closing cost it was very low, and it was also rolled into the mortgage
Interest Rate
It was the first option that we selected, we didn't know much more about the process so we went with it
Loan Officer Service
he was an awesome lender, that helped us, he went slow and took his time and explained it to us
Overall Rating
Pros
that they were everywhere it was easy to get access too
Cons
they kinda of treat us like just a number it was hard to go to different locations
Date: September 02, 2018 Age: 26 Gender: Female Marital Status: Married
Closing Fee
We were able to pay off the closing cost with our savings which was not a lot, to begin with. I was happy with the number of closing costs we paid. The homeowner also helped pay parts of the closing cost and not all lender companies offer that.
Interest Rate
My interest loan rate averages to about average of other companies, with my credit score and credit history at the time of applying for the loan we were able to remain with a pretty low mortgage interest rate.
Loan Officer Service
Yes, they were very quick and efficient. We were able to move into the house with a month or two after placing an offer.
Overall Rating
Pros
The lending institution was very efficient and kept communicating with us throughout the whole process. We were never lost or confused about what was happening at any moment.
Cons
I can't think of anything we disliked from our experience in this particular lending institution.
Date: September 01, 2018 Age: 31 Gender: Male Marital Status: Married
Closing Fee
Of course, I was not experienced in this stuff and it was my first house but looking at and comparing my costs to my best friends costs was staggering. Not only did he manage to get a much better rate his fees were a lot less because he used a small local community bank and I chose a huge bank that probably doesn't even know who I am.
Interest Rate
When I took out the loan it was good but I did not look at the cost of the fees and other things. The mortgage fees are a lot higher than I would have guessed and now looking at them again and comparing them to my best friends loan taken for about the same amount and around the same time his fees are a whole lot less. Bank of America is also terrible at customer service. Calling them is nothing short of pure frustration. I am not into S&M but I can tell you dealing with their customer service agents and anyone else on their phone lines is nothing short of brutal. If you want to pay no problem that they can clear and that's easily done anything and I mean anything else from the smallest easiest question to a complex one they are treated all the same as if you are bothering them. Also not to mention that you will actually never get the answer, you will get something but an answer is not what you should expect.
Loan Officer Service
When it came down to the day of the paper signing and dealing with the loan officer she was actually great. She seemed interested in me and my concerns and spent a lot of time with me. Sadly she moved to another bank. She was wonderful.
Overall Rating
Pros
I liked the instant approval I got as well as the actual bank in my area at the time the branch was great from the tellers to the loan officer were great up to and including the day I signed the papers. Sadly that branch closed and moved away not sure why but now my only choice is calling them on the phone. I am struggling to find anything nice to say right now.
Cons
The website is atrocious.
the customer service is a joke
the bank is way too big
they closed my local branch
they are impossible to contact
they sometimes are difficult to pay
they are impersonal
they are not geared toward regular people who don't make a lot of money
their fees are terribly expensive
I regret doing business with them on a daily basis
I do not feel like a customer more like a commodity
I warn all my friends and family to not bother using them
Date: September 01, 2018 Age: 32 Gender: Male Marital Status: Unmarried
Closing Fee
The fees were kept to a minimum when we closed. In assessing the fees, the number variety and size of the fees were all minimized.
Interest Rate
My rate right now, compared to existing 30-yr rates is good. When we originated the mortgage 1 year ago, the rate was slightly high but that was because of our financial situation.
Loan Officer Service
The loan officer was very professional and involved every step of the way. She kept in touch early and checked in periodically until we closed.
Overall Rating
Pros
I thought they were very well organized as a whole. From the outset, they were very clear on what would be needed, deadlines and monies. There were no surprises.
The closing costs were about $3,000 which was not bad considering we did not have a realtor t pay commision fee to as well
Interest Rate
I obtained my loan in 2008 which was before the recession started, and I bought my home for more than it is worth today, therefore I am upside down on my mortgage, and my mortgage payments are low, but they would be lower if I was able to modify my loan or refinance, but I have to pay down the negative equity before I can refinance and after applying for a loan modification twice, is still have not been approved for a loan restructure. So another way that would help is to lower the interest so that more of my payments are going towards the principle, but that requires either a refinance or restructured terms which they have refused to offer to me, I am beginning to think I will have to stop making payments so that I can claim a hardship to force the bank to restructure the loan, but I just increased my credit score to where I want to be and those missed payments would mess that up
Loan Officer Service
The loan officer was polite and prompt and easy to get a hold of when I had questions. She worked had to verify my application so that we could get a decision quickly and we closed on the loan in 30 days
Overall Rating
Pros
I like that they are very professional and approachable, and when talking to them,m they are listening and not doing multiple things while trying to handle me the same time, that individual attention makes a big difference in the efficiency and comfortability of the time we spent with the officer
Cons
I did not like that there were so many documents needed and luckily for us, we already anticipated most of what they needed before our first appointment, and the remaining documents we were able to get quickly, but if we would have needed time to get those things, I can easily see how the process would drag on and on like some people have described the process
Date: September 01, 2018 Age: 33 Gender: Male Marital Status: Married
Closing Fee
The closing costs and fees were a little bit lower than I expected. Because of this, I give them a very high rating. The percentage compared to the cost of the home was very favorable so I was very happy with them. I felt like they were on my side during the process.
Interest Rate
My interest rate is around 4% which is very comparable to many of the other lenders were offering at the time. I am very satisfied with this rate and the job my lender has been doing with managing our loan. I recommend them very much.
Loan Officer Service
My loan officer was great! Not only were they great at the start of the process, but even afterward, making sure all of our questions are answered in a timely manner. I also like that they are always one phone call away and always willing to get back to us quickly with the help we need.
Overall Rating
Pros
I like that they have many offices across the country with people who can help and answer questions I might have. I like that they are efficient and are a large bank that can offer good rates. They are long-standing, reputable and will be around for a long time.
The fees seemed fair, but I am not as familiar with what other companies might have. They didn't seem to be overly high or anything.
Interest Rate
My interest rate is 4.5 and I have seen others that are lower. I have had offers through them to get a lower rate, but there are fees to pay to refinance as well.
Loan Officer Service
They were very helpful and attentive. We needed to get in fast and she was able to help expedite the process so we could get in our home.
Overall Rating
Pros
I have never had any hiccups with them. It has been a smooth process and I have no complaints. I would use them again.
Cons
I really can't think of much that I dislike. Maybe too much junk mail about refinancing in the mail. I get something a few times a month which can be annoying.
Date: August 30, 2018 Age: 32 Gender: Male Marital Status: Married
Closing Fee
We did not have much for closing cost, they were low cost compared to other companies we looked into compared to the bank of America.
Interest Rate
the interest rate is lower than most other lenders. They offered different types of loans and options but this option and interest rate was good compared to other companies.
Loan Officer Service
She was helpful through the process but did make a mistake towards the end, but the bank of America ended up [paying for her mistake and did not make us pay for it.
Overall Rating
Pros
The process was easy and smooth throughout the entire thing. It was easy to get the information I needed and to talk to my representative.
Cons
I disliked the fact that she made a mistake and did not tell us about a 3000.00 dollar charge, this would have been nice to know. The bank did end up paying for it, but it took more work on our side.
Date: August 11, 2018 Age: 42 Gender: Male Marital Status: Married
Closing Fee
The closing costs with this lender were very comparable to most lenders, we were not worried about this based on the great interest rate we got
Interest Rate
The current mortgage holder was part of a refinance. The rate offered by them was almost half of everyone else. We are very happy
Loan Officer Service
The loan officer was very patient and helpful throughout the whole process. Was always there when we had questions. Was very transparent with the whole process
Overall Rating
Pros
The lending institution was very flexible and did everything to meet your needs. They were always available and in the end offered us the best rate
Cons
Date: August 09, 2018 Age: 28 Gender: male Marital Status: Married
Closing Fee
The closing costs were more than expected. I wish they could have been at least half
Interest Rate
They seem to be ok. I am very much a number with this business though. there are so many people wanting to borrow more
Loan Officer Service
He seemed ok. He wasn't too attentive sometimes as if he wanted to be doing something else
Overall Rating
Pros
I like the ease of access to the market. THere are so many of these banks and I can stop at any of them
Cons
I don't like how I am a number. There are so many people that go through them, they don't care about me
Date: August 09, 2018 Age: 46 Gender: Female Marital Status: Married
Closing Fee
Our most recent refi did not have much in additional fees and no closing costs.
Interest Rate
My interest rate is about the same as the quotes I received from other lenders. Of course, I would always prefer it to be lower, but our most recent refi was 2 points lower than the original loan, so I am mostly satisfied.
Loan Officer Service
The loan officer was very nice but did not seem familiar with many new policies and procedures that went into effect just before our refi a few years back. There was a lot of confusion.
Overall Rating
Pros
I was able to lower my repayment time and my monthly payments with a lower interest rate.
Cons
I had to deal with several people over the course of several weeks and they didn't all have the same information. It took much longer than the previous company.
Date: August 08, 2018 Age: 48 Gender: Male Marital Status: Married
Closing Fee
The fees were basically as expected - no more or less than other lenders really.
Interest Rate
The interest rate was slightly lower than others at the time. This was a refinance.
Loan Officer Service
The loan officer was helpful, although slow returning communication at times.
Overall Rating
Pros
I like the low rates they had and the ease of the application process.
Cons
I hated the fact that they charge a fee to make an online payment through their website. That makes no sense at all.
Date: August 05, 2018 Age: 40 Gender: Female Marital Status: Married
Closing Fee
I was sent to a closing company by my realtor. I really didn't shop around as she said this was the place to go. I do wonder if it would be different if I was able to shop around. I felt the company we used was incompetent and left too much to the last minute. Another company would have been better.
Interest Rate
The interest rate is comparable to other lenders. It is not a great interest rate but after shopping around it is competitive. However, I feel the amount of interest paid on a home load, in general, is ridiculous.
Loan Officer Service
I was satisfied with the loan officer, but have not talked to him since. I feel like he was just a small part of the whole process. He was knowledgeable but once he made his money, he lost interest in helping.
Overall Rating
Pros
I like they told me exactly what they needed to give me the loan. They gave me all the information up front so I could gather my documents at one time and get approved quickly.
Cons
I felt like I was just another number. While getting approved they were very nice and helpful. Once approved and they had my business, then I got sent to the processing department and never talked to the same person twice.
Date: August 05, 2018 Age: 46 Gender: Male Marital Status: Unmarried
Closing Fee
I closed with Pulte and they were real scammers, but I can't complain too much. My complaint is that they sold my mortgage IMMEDIATELY. I didn't stay with them for a year. They are trash.
Interest Rate
My interest rate is VARIABLE. So I can't cry too much about that. I am fine with it.
Loan Officer Service
My real estate person did my load two. It went fine. She set me up and the loan went through without a problem.
Overall Rating
Pros
Bank of America, where I ended up was TERRIBLE. They didn't give clear instructions and were full of crap. They have a reputation for being the worst. It was a mess.
Cons
Bank of America didn't care about homeowners. They focus on commercial banking and investment banking. They see homeowners as trash that ended up on their doorstep. I have nothing but 4 letter words for these cats.
Date: July 29, 2018 Age: 44 Gender: Female Marital Status: Married
Closing Fee
My closing costs and fees for my mortgage were comparable to those of other lenders at the time of purchase.
Interest Rate
The interest rate I was offered by my bank was very comparable to the interest rates being offered by other lenders at that time.
Loan Officer Service
My loan officer worked me through every stage of the home buying process creating a seamless mortgage process for me.
Overall Rating
Pros
My mortgage lender is always available when I need something. If ever have questions or concerns, they are easy to reach.
Cons
Honestly, there really isn't anything specific that I dislike about my mortgage lender. I am satisfied with their products and service.
Date: July 27, 2018 Age: 38 Gender: Female Marital Status: Married
Closing Fee
The fee/closing cost of my lender company was not bad. I believe it is average or lower than other fee/closing costs from other lenders. We never had any problems with our lender.
Interest Rate
The interest rate of my lender was not bad. I believe it is average or lower than other interest rates. We never had any problems with our lender.
Loan Officer Service
The loan officer of my lender was not bad. He did a good job and was always helpful. We never had any problems with our loan officer of our lender.
Overall Rating
Pros
Our lending institution and bank was very helpful. They were always very responsive and answered all of our questions in a timely manner. We never had any problems with our lending institution and bank.
Cons
There was nothing I disliked about our lending institution and bank. They were always very responsive and answered all of our questions in a timely manner. We never had any problems with our lending institution and bank.
Date: July 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
Our closing costs were comparable to other lenders. I didn't really have a problem with them in that case because I knew other people that were paying the same if not more than we were.
Interest Rate
We got the mortgage when the rates were really low, we actually refinanced to get the rate down to 3.25 and it's stayed there for the duration of the loan, so we are very happy. especially since the interest rates continue to rise in our area.
Loan Officer Service
Our loan officer when above and beyond to find a rate and monthly payment that would work for our budget. They were available to answer questions whenever we called and they were upfront with us on what they could and couldn't do.
Overall Rating
Pros
They are a well-known bank and have a lot of options handy for whatever your needs. There is always someone available to answer questions day or night, and the agents are all very knowledgeable. I feel confident in trusting this company with my personal information.
Cons
The only issue I really have is the fact that working with such a large company can sometimes feel impersonal. While on one hand you always have someone available to answer questions, you begin to feel like a number after a while.
Date: July 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
The closing cost was what I expected and I did not accrue any additional fees that I was not aware of.
Interest Rate
I thought it was much fairer and I liked it a lot more than the other options out there.
Loan Officer Service
The service was the best I could ever hope to have in this area. The loan officer was very supportive and made me feel comfortable.
Overall Rating
Pros
I like that they are upfront about everything they do and they do not hide anything about what is needed.
Cons
There is not a thing that I dislike about the lending institution. I feel that they are the best around.
Date: July 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Closing Fee
In order to close, I needed to come up with 1500 additional dollars than was initially anticipated, but that was fine enough that we made it happen...because i did not apply with other mortgage companies, I cannot really say whether others lenders had lower closing costs than what I paid
Interest Rate
The interest rate was low enough to keep the mortgage from being more than I anticipated initially, with taxes, principle and escrow included, so, I was more concerned about the actual payment than the percentage, although I did consider how much interest I was paying each month and in the long run when considering the total cost of financing
Loan Officer Service
We bank at Bank Of America, so we already had a relationship with them and they approved up within a week, which it was great considering the things that were going on at that time and the way events in our lives were interfering with the process. Our lender was very patient and helpful and guided us through everything while explaining what was going on or what we needed to do, so we give the lender agent an A+!!
Overall Rating
Pros
We like Bank of America because we have our direct deposit, savings, and checking accounts with them, so having our mortgage there as well means we have one point of contact for all of our financial needs which streamlines the process of handling payments and balancing our accounts- it al can be done in none visit or phone call or through one webpage logging and we do not have to go all over the place
Cons
There is nothing that we do not like about bank Of America aside from the average daily balance we are required to have in our checking account in order to avoid a monthly fee. If we need that money for any reason and we cannot put it back quick enough to keep our average daily balance high, we incurred a fee which is the only thing we dislike
Date: June 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
I had no frame of reference at the time, however, I was only slightly unsatisfied with my closing costs because I felt that they were not adequately explained to me, and they were a bit confusing. However, this was not necessarily because of any shortcoming by my bank. I felt that my real estate agent did not adequately explain in advance of closing. Compared to other lenders, however, my bank seemed to be on par with closing costs and fees.
Interest Rate
At the time of my mortgage loan, I got the most competitive rate available in the marketplace, without having to pay any points. Furthermore, I received a 0.25% reduction in interest rate for opting to have monthly automatic debit payments, plus the number of additional services I was receiving from Bank of America.
Loan Officer Service
My loan officer was very helpful but not pushy. She worked with me to cover all of the bases, and the fact that she was technologically savvy was a huge bonus. I was able to accomplish most things through the use of email (rather than outdated fax), and she went over things with me that really did not seem like part of her job.
Overall Rating
Pros
I liked that my bank was an industry leader and had the best products and services available. The employees were also highly knowledgeable and were able to provide the best guidance, I felt, compared with other service providers that had less expertise and a much smaller mortgage department.
Cons
I did not like the fact that the requirements were so stringent and inflexible with respect to how they did things. There were very few options to tailor or deviate from their requirements based on customer need. This is a downfall that I find common generally with bigger lenders, so it was not entirely surprising from my bank.
Date: June 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Closing Fee
I was not expecting to pay as much as I did to close, There were fees from the city that I did not realize would need to be paid.
Interest Rate
I did not apply to other lenders. The mortgage company was chosen based on the house I bought. I could not go through anyone else. The rate was very low though.
Loan Officer Service
She helped me manage a monthly budget so that I could afford the house. She worked with me even after I got denied for the loan the first time.
Overall Rating
Pros
They worked with me to get my loan even after I was denied the first time. They made it easy to complete all the paperwork.
Cons
I did not really dislike anything about the lending institution, they did everything they could to help me get my loan.
Date: June 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
Our costs seemed to be average compared to what others were paying at the time.
Interest Rate
Our original mortgage was ok. Around 5 or so percent interest on a 30-year loan. After 10 years, we refinanced with Churchill Mortgage to a 15 year fixed. Our interest rate dropped to three and a quarter and cut 5 years off our loan. Our monthly payment stayed about the same. I am much happier without the current mortgage.
Loan Officer Service
Our loan officer was below average. He tried to talk us into a bigger mortgage that we would not have been able to afford.
Overall Rating
Pros
It was pretty a relatively straightforward process.
Cons
How pushy the loan officer was trying to get us into a bigger mortgage.
Date: June 22, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
It was a long time ago, but I remember being very happy with the closing cost, most of the fees were waived because I was purchasing with a VA loan.
Interest Rate
Our initial mortgage rate when we bought the house in 1994 was 7%, but we refinanced in 2007 to 3%, and we are very happy with that
Loan Officer Service
This was before the internet, they were very upfront with us about fees, rates, and length of time everything would take.
Overall Rating
Pros
Our mortgage has been resold to a couple of institutions over the last 24 years, we are currently with Bank of America and are very pleased, we send them the money, and that's pretty much it, no issues.
Cons
Since we hardly have any interaction with Bank of America, we really have no problems with them, we send them a check each month, and that's it.
Date: June 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Closing Fee
The closing cost of my lender was the lowest at the time of the mortgage transaction. The fee was 0.5 percent of the total cost.
Interest Rate
The interest rate of my lender compared to other banks was the lowest in the market at the time of my mortgage transaction.
Loan Officer Service
The loan officer was friendly, interactive and informative. He helped me understand the whole mortgage process and interest rate with ease.
Overall Rating
Pros
I like itheir interest rates, which are lower than most. They also have higher loan amount and easily accessible online tools. Their customer service is reliable.
Cons
The phone services are very slow, and annoying. They put your call on hold for a long period of time.
Date: June 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
It turned out to be much higher than initially expected. Would like more transparency but it all worked out hence not that bad.
Interest Rate
I went to three different lenders and this one turned out to be legit. The best option hence I went with them, not a close call!
Loan Officer Service
They were very helpful and answered all my questions. Worked out in the end and I'm still in touch with the officer appointed to me.
Overall Rating
Pros
They are very easy to work with and let me know any info that I may need. Would go again for sure here.
Cons
That they lied about the final costs but this turned out all right due to the other qualities have given. Not that bad honestly.
Date: June 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
Our closing cost was really low! It only cost us $600 because a lot of the fees our lender was able to calculate our mortgage payments.
Interest Rate
Our interest rate on our home loan is 3.5%, after talking to a lot of our friends, we have found that this is a bit lower than most of theirs, with the average of them being around 4%
Loan Officer Service
My loan officer provided me amazing customer service! They were available to me at all times and walked me step by step through the whole process
Overall Rating
Pros
What I like about my Lending Bank of Bank Of America is that they go above and beyond to help their borrowers
Cons
There is nothing about my Lender that I don't like! They have always done more than is required in order to make my experience less stressful
Date: June 16, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
The closing fees were pretty much exactly what we had anticipated when we closed on our house. There were no hidden fees or unknown costs.
Interest Rate
Right now, we are getting a decent interest rate on our mortgage. we keep a close eye on the market and will refinance if need be.
Loan Officer Service
We had an excellent loan officer. He made sure that everything was clear to us and explained anything that we had a question about.
Overall Rating
Pros
Our lending institution/bank was extremely accessible. Any time that we had a question, we could simply call or go to the institution to get answers. They are fairly close by and have several branches locally.
Cons
There was nothing that we disliked about our bank. The only thing that I can think of was that we had to make an extra trip because a couple of signatures were not gotten the first time.
Date: June 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
There weren't any unexpected or outrageous closing costs. It was all acceptable to us at that time.
Interest Rate
At the time we purchased a secondary home, the interest rate was just a touch over 3% which was a good rate at the time in 2016
Loan Officer Service
Bank of America was a misery to deal with. What were a cut and dried closing they botched horribly? Took them 5 months. We'd provided everything with the first few weeks and they dropped the ball. Then they wouldn't honor their close on time guarantee. I would never use them again for a loan in the future.
Overall Rating
Pros
The only good thing I can say, is after the loan experience, paying the mortgage is easy to do with their online banking.
I don't like anything about this bank. They were unresponsive, dropped the ball. They kept asking for the same things we'd already provided over and over. We dealt with different departments in different states. It was crazy. Never again with this bank.
Cons
I don't like anything about this bank. They were unresponsive, dropped the ball. They kept asking for the same things we'd already provided over and over. We dealt with different departments in different states. It was crazy. Never again with this bank.
Date: February 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Closing Fee
I think it is a bit too much, to be honest. I feel that I should have paid a lot less for it.
Interest Rate
This lender had about the same rate as everyone else did, so I didn't really bother looking for another one.
Loan Officer Service
They were very nice and they worked with us very well. I was glad to meet with them.
Overall Rating
Pros
I like the fact that all of their info is upfront and there are no hidden aspects of their business.
Cons
I dislike the fact that there were so many costs. I think it could have been a lot cheaper.
Date: February 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
The fee closing cost of my lender is kind of similar to other lenders but I still prefer them
Interest Rate
My lender interest rate is very low compared to others, I can guarantee another borrower to use my lender because of the low-interest rate.
Loan Officer Service
My loan officer ensures that I understand the terms of the Loan I borrowed, he gave me an advice on how to go about the payment to avoid late interest rate accumulation.
Overall Rating
Pros
My lender is the best, he always give me useful advice, and always answered all the question I have about loan, and he also always give me useful approaches to loan
Cons
I don't dislike anything about my lender, I feel his the best
Date: January 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Closing Fee
I had gotten a no closing cost mortgage. A few others offer the same service. I am completely satisfied with the experience.
Interest Rate
I got a pretty reasonable interest rate but I could have gotten a better rate elsewhere. Others had rejected my application even though I had over 720 FICO.
Loan Officer Service
My loan officer went out of their way to make sure that everything was in order. They even drove out to the lawyer's office to hand deliver a piece of missing paperwork and sit in to help make sure everything else went smoothly.
Overall Rating
Pros
As stated before, they went out of their way to help make sure it was a smooth experience. First-time buyer and they did everything they could to help me out.
Cons
The rates were not the best on the market though very close. Some interactions took longer than expected as well.
Date: January 23, 2018 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
This one had the average cost and I did not see any other places that had way better ones.
Interest Rate
This lender had a good reputation and I knew that my rate would stay balanced with them. I got an affordable interest rate.
Loan Officer Service
They were really kind and knew exactly where I stood on this.
Overall Rating
Pros
They were easy to deal with and they were not trying to hurt me at all. They were very kind and considerate.
Cons
I did not dislike anything about this lender and think others should use them as well.
Date: January 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
It was $0 closing cost, they were rolled into the loan. being both brands new out of school and new worker it was nice for us.
Interest Rate
They are a very large bank that deals with a lot of people. Very good and very easy to use
Loan Officer Service
She was very professional and very polite. She worked very hard and answered all of our questions
Overall Rating
Pros
Very honest and open about the process. we didn't know much anything about the loan process so it was nice to have someone how could walk us through the process.