Date: September 01, 2018 Age: 53 Gender: Female Marital Status: Married
Closing Fee
I feel the fees were fair. I did compare fees with fees other people paid from other lenders, and they were all in line.
Interest Rate
I am happy with my rate because I have good credit, and when my husband and I took out the 30-year mortgage two years ago to buy our house, we got the going rate for people without credit. I only gave a 4 because I am sorry that I did not look into the 15-year mortgage rate to see what that would be because I'm sure it would have been lower.
Loan Officer Service
My loan officer was good. She was honest, efficient, and professional. She knew what she was doing, and answered my call and emails promptly. She had a great team working with her too.
Overall Rating
Pros
The process was seamless. There were no glitches. They delivered what they promised when they promised. They guided us through the mortgage process efficiently and always responded to our queries in a reasonable time.
Last time I lowered my rate it worked out to where I didn't have to pay anything or it was very minimal that I didn't notice for the fee/closing.
Interest Rate
I believe I have a decent interest rate for my credit score and other factors. My company keeps me up to date if I can lower my rate.
Loan Officer Service
My loan officer is an amazing person. She stays in touch and answers any questions I have. She is very helpful and knows exactly everything I have ever needed to know.
Overall Rating
Pros
With my lending bank, I can make payments online. I can see all of my info for my account online. I can request a pay off online. It is very simple to do these things.
Cons
Date: August 08, 2018 Age: 43 Gender: Female Marital Status: Married
Closing Fee
Seemed comparable to others. The seller paid the closing costs so I have no complaints.
Interest Rate
I'm not sure. Had to get an FHA loan because of finances
Loan Officer Service
Our loan officer went above and beyond by helping us qualify for all kinds of assistance. she was wonderful.
Overall Rating
Pros
I liked being able to do all communication via phone or online. Made the whole process much easier
Cons
The underwriters were extremely picky. As soon as we thought we were all clear... they would want something else. Extremely stressful process.
Date: August 03, 2018 Age: 53 Gender: Female Marital Status: Married
Closing Fee
The costs were in line with all the other lenders. They were very fair, and I don't think I could have saved money by going someplace else.
Interest Rate
I think the interest rate was very fair. We have excellent credit so basically, every lender would have offered us the same rate. The only way for a lower rate would have been to take a 15 year instead of the 30-year mortgage, and I kind of wish I had done that.
Loan Officer Service
She was professional, reliable and responsive. She knew what she was doing and made the process very easy for us. She answered our calls and emails promptly.
Overall Rating
Pros
It was a streamlined process, and all the players knew what they were doing. There were a couple of times that I didn't get a response as fast as I wanted, but there was someone else to ask who answered right away. Al in all, it was an easy transaction, and I would recommend them.
Cons
There really was nothing to dislike. We have very good credit and had no debt so we had no issues. The closing rep said we were one of the easiest loans they ever had to deal with. Maybe if we had issues, the process would have been harder, but for us, it was as easy as could have been expected.
Date: July 30, 2018 Age: 36 Gender: Female Marital Status: Married
Closing Fee
Not sure. It's our first home so do not have much to compare it to. Plus, the seller paid for most of the closing costs
Interest Rate
Am not sure. This was my first home and we purchased via FHA. It seemed pretty reasonable compared to other lenders.
Loan Officer Service
Our loan officer was terrible. He was hard to get in touch with and when he would respond to our questions, he would answer in as little words as possible. Often times, he wouldn't even completely answer questions.
Overall Rating
Pros
Can't think of anything I particularly liked about them except that we were able to get our home. The entire process was needlessly frustrating.
Cons
They were hard to speak to, they waited until the last minute for all communications, our closing date was pushed back several times which caused lots of stress and frustration.
Date: June 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
The total closing costs were presented to us in an easy to understand itemized list. We were able to compare it to what other banks were quoting and it was the same or lower than what all the other banks quoted us.
Interest Rate
The interest rate offered by Caliber was lower than what large banks such as Wells Fargo and Bank of America were offering at the time. Caliber also did a better job explaining how we could lower our interest rate more by "buying points" and showed us the break-even time if we chose to buy the rate down.
Loan Officer Service
Everything was done over email and a digital signing service. He was easy to reach, extremely responsive to emails, available at all times of the day and even worked on a Sunday to help us put together a last minute offer.
Overall Rating
Pros
Caliber's rates and closing costs were competitive. The loan officer I worked with was also extremely responsive and able to explain all of the various mortgage options, pros, and cons of each, and made reasonable recommendations without pressuring us.
Cons
Now that we have a mortgage through Caliber, we are also using their website to schedule payments. Their website is outdated and it is taken down for maintenance at inconvenient times.
Date: January 24, 2018 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
I chose the lender who had the best options for me. I chose the one who had the best rates that I could get and afford.
Interest Rate
They were very helpful. They answered all questions and explained everything to me. They made sure I got the best loan option for me. They let me know when I am eligible to refi to a lower rate.
Loan Officer Service
My loan officer helped with all questions and concerns. She explained any and everything I needed. She made sure I got the best I could.
Overall Rating
Pros
They work with me when needed. They stay in touch with me. They keep me up to date on everything with my account. They inform me if there is a better deal for me.
Cons
There is nothing that I don't like about my lender.