Date: August 31, 2018 Age: 59 Gender: Female Marital Status: Married
Closing Fee
The closing costs of our lender in January were comparable at the time to the closing costs of other banks or companies, and in some cases, they were lower. We were satisfied.
Interest Rate
The interest rate is reasonable and was competitive in January at the time we purchased our house. Since that time, interest rates have gotten higher.
Loan Officer Service
Our loan officer was fantastic. She responded any time I sent her a text or called her. She was not only available when I needed her, but she resolved everything in a timely manner.
Overall Rating
Pros
The only interaction I have had with this lending institution has been this particular mortgage. What I like about them is the mortgage loan officer that I worked with, the interest rate we obtained, and their service of the loan since.
Cons
The only thing I do not like about the lending bank is that they have not provided a paperless option for us, and there is not an online bank option with them where I can check real-time. I have to wait for the paper statement/receipt.
Date: August 17, 2018 Age: 54 Gender: Female Marital Status: Married
Closing Fee
The closing costs seemed a bit high compared to others, especially with the FHA added fees for mortgage insurance.
Interest Rate
The lender was equal to, if not a bit lower than other lenders. We received a 3.125 rate almost 2 years ago and were happy with that rate at the time.
Loan Officer Service
She was very good and communicated well. She maybe could have explained all the costs that would come up a bit more in detail, but overall she was very good.
Overall Rating
Pros
They were quick to respond and take care of the details necessary. I would use them again in the future.
Cons
I dislike the underwriting process. Too many last minute things that could have been addressed earlier in the process. It was very annoying, to say the least.
Very average mortgage fees and closing costs compared to others. It is comparable, in terms of fees and closing costs, to other mortgage lenders.
Interest Rate
Very average mortgage rate compared to others. It is comparable, in terms of interest rate, to other mortgage lenders.
Loan Officer Service
Very dissatisfied with an agent. Online, never met in person. Very impersonal and cold experience.
Overall Rating
Pros
It is convenient and easy to get to an online form and application.
Cons
There is no personal feeling when using online services. It is very difficult to contact the correct human to discuss issues.
Date: August 11, 2018 Age: 28 Gender: Female Marital Status: Married
Closing Fee
All of my costs were rolled into my loan so I was very happy. No out of pocket cost
Interest Rate
The program I used allowed me to have a very low-interest rate. It will never climb above 3 percent. If I had gone a more traditional route I may not have even qualified.
Loan Officer Service
My loan officer was excellent. They were patient and walked me through the process. The answered all of my questions and were very thorough in explaining everything to me. I walked away feeling like I knew what was going on.
Overall Rating
Pros
The Capital Mortgage funded my loan. They have a lot of options for lower-income people. Without them, I would not have been able to purchase a home as soon as I did. They give very reasonable terms with reasonable rates. They really help you try and get into a home.
Cons
I dislike how most things need to be done on the phone. Their online options are pretty much non-existent. What is there is really hard to use. That is really my biggest complaint about them.
Date: June 13, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
Due to it being an FHA loan, there were higher fees due to the mortgage insurance requirement. I was not thrilled about paying that but really had no choice. Now I could qualify for a conventional loan and get rid of that cost if I wanted to.
Interest Rate
The interest rate at the time I borrowed for my mortgage was 3.125%. I really don't know exactly how that compared to others, as I did not shop around. We were having trouble getting approved and this one approved us, so we went with it. It seemed to be a very good rate.
Loan Officer Service
Our loan officer was very good at her job. She was very thorough and communicated well during the process. I would use her again if I could.
Overall Rating
Pros
The lender was efficient and processed the loan quickly. The application process was fairly smooth, with a few extra documents needed, when it went to underwriting. She was very nice and professional.
Cons
I didn't really dislike anything about it. If had anything negative it would be about the underwriting department, which always seems to be so picky and seems to do everything last minute rush to get closed.