Citizens Financial Group Recent Reviews & Ratings | Share Your Review
Date: February 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Closing Fee
Closing costs were more than we anticipated but not overly high. Roughly 6000 paid out of pocket before we could continue with our mortgage and closing on our home.
Interest Rate
We feel we got the best deal on mortgage interest rates in our area. It is 7% on a 37K loan that lasts for 13 years.
Loan Officer Service
She was very knowledgeable and would call with any questions or concerns. She made sure multiple times that everything was in order and proceeding correctly and that we were as informed as possible through out the home buying process.
Overall Rating
Pros
She was available 5 days a week by phone or in person. She was extremely well versed and was able to put everything into language that we, as first time home buyers, can understand. She was very helpful through out the process and helped us immensely.
Cons
None. It was a very quick and painless process. She even informed us of there being one small snag that could potentially hold us back for up to 30 days. She was above and beyond helpful.
Date: February 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
The sellers paid the closing costs on the house, so we were pleased with that.
Interest Rate
I think my interest rate is pretty good. At the time the lowest rate I saw was 3.75% and I knew I wouldn't get that and I have 4.25% which I think is fair
Loan Officer Service
The loan officer I worked with was very quick to respond to any questions and he was very friendly to talk to
Overall Rating
Pros
I liked that the company is easy to get in contact with and that it made the process simple and easy. I liked that the company did whatever was needed to get the mortgage done
Cons
The only thing I can think of that I disliked was that I had to do everything either over the phone or through email. the lender was in another state, and despite the bank being near me, I had to deal with the loan officer in another state
Date: February 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Closing Fee
The closing costs and extra fees are insane. It costs so much more than just the asking price to purchase a home. You really need to have a down payment saved up twice to pay for everything!
Interest Rate
It seemed to be about average compared to other lenders. It's not very high and seemed to be less than our previous mortgage.
Loan Officer Service
Our loan officer was ridiculous and required so much additional paperwork because we weren't doing things the "normal" way. The home we purchased was a little smaller than our original home and for some reason that was a problem. We had to write a letter explaining why.
Overall Rating
Pros
They did try to talk to us at least once a day to make sure we were getting all of their extra required paperwork.
Cons
All of the extra work and extra fees involved that weren't talked about upfront. Writing a letter to tell why we wanted a smaller house was just insane.