Date: August 30, 2018 Age: 58 Gender: Female Marital Status: Married
Closing Fee
There was no closing cost involved with my loan. My current loan was a refinance and the deal was no closing cost.
Interest Rate
I feel that it is a good interest rate and was one of the better rates at the time that I got my loan.
Loan Officer Service
The loan officer answered all of my questions and was very informative all the way through the process. I was very satisfied.
Overall Rating
Pros
They offered many different solutions to what I wanted to accomplish. They explained everything in words that I could understand. The entire process was easy and was the best deal for me at the time.
I actually did not have any fees connected to my loan. It was a very good mortgage loan that is still working well today.
Interest Rate
Though I did my mortgage 20 years ago, its a pretty good rate. And they are always trying to give me ways to get a better rate.
Loan Officer Service
My loan officers are always on call and ready to help me with all my needs in terms of my mortgage. They always are giving me ways to better my loan situation.
Overall Rating
Pros
Ditech took over the other mortgage company I was with. The only problem was they did not have the bi-saver program anymore.
Cons
The only thing I did not like is what I wrote in the above space and that is that they stopped the bi-saver program.
Date: July 27, 2018 Age: 58 Gender: Female Marital Status: Married
Closing Fee
There was a very minimum closing cost involved in my loan. I researched this before applying for my loan and feel like I got one of the best deals.5
Interest Rate
I think my interest rate is good compared to some of the other loans that I have researched and I am happy with my interest rate.
Loan Officer Service
She was very helpful and answered all of my questions. She always answered the phone when I called and was there for me when I needed her.
Overall Rating
Pros
They were very informative and had various options to choose from. If I didn't understand something they explained it in words and terms that I could understand.
Cons
I can't think of anything that I didn't like about the company. There were no negative feelings or any kind of discontent.
Date: July 02, 2018 Age: >60 years Gender: Male Marital Status: Married
Closing Fee
The closing costs and all other associated fees seem to be in line with what others charge, in this particular region.
Interest Rate
My interest rate compares very favorably with that of other lenders, which also means I have a very favorable mortgage payment.
Loan Officer Service
The service provided to me was very good. The entire process was explained to me very well from origination to clowas very painless and did not take a significant amount of my time.sing.
Overall Rating
Pros
The institution was very competent and knowledgeable in this field. They made sure I understood the entire process and answered all my questions.
Cons
The only thing I disliked was the fact that my mortgage was eventually sold to another company, but I do understand that this is a somewhat common practice.
Date: June 29, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
I think our closing costs were pretty average, however, they were added to the refinance of the house so we didn't have to come up with extra money. We took out some equity at that time and built a deck, had some damaged parts of the house torn down. So now our house is appraised higher than before. Therefore, the closing costs I considered to be a non-entity because the house paid for them.
Interest Rate
Our interest rate is actually slightly higher now than it was originally because we refinanced our house through my husband's credit union. When we initially bought our house in 1995, Wells Fargo bought our loan. The interest rate was low, around 3.5% but Wells Fargo was unethical in a lot of ways and managed to charge us for a lot of things so we were constantly stressed. Several years ago we refinanced and now our interest rate is about a point higher. Around 4.5%, however, we save money in the long run. We're no longer financing our taxes and insurance but instead, we have a separate account where the money accumulates until it's time to pay them annually.
Loan Officer Service
Our loan officer, who has since retired, was extremely helpful and knowledgeable. She was easy to talk to and answered all of our questions to our satisfaction. By the time we signed the loan papers, I felt good about my understanding of the process. Everything was explained very well before any signing was done. Every fee and obligation was gone over thoroughly. She completed everything on a timely basis as we expected.
Overall Rating
Pros
At the time, the credit union's online website was in need of an update. It wasn't easy to look at balances and it was impossible to withdraw or transfer. They have since modernized it though. As I said before, the credit unions interest rates were a little higher than we had before, but it was well worth doing just to rid ourselves of Wells Fargo. The house payment is deducted from my husband's check bi-weekly so most of the time we don't have to think about it.
Cons
Nothing really, except that we have to drive 30 miles to get there. The website is available though so some things can be done via the internet. I do wish they had a brick and mortar presence closer to us but it isn't that much inconvenience. As I said before, their interest rates are a little higher than other banks.
Date: June 29, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
There was a small number of fees and closing costs for this loan, but not excessive in comparison to other lenders. Overall, the number of fees was not a deal breaker on this mortgage.
Interest Rate
My mortgage lender provided a competitive rate that was in line with what other mortgage lenders were providing. There were no points upfront or hidden fees in this mortgage.
Loan Officer Service
My loan officer provided prompt service and made sure that all the forms required were processed. She kept in touch with me throughout the entire process by telephone and text to make sure that everything ran very smoothly.
Overall Rating
Pros
I love the way that the mortgage process was smooth and involved a minimum of hassles from the initial application all the way through to the final signing of the papers.
Cons
I really disliked the way that they would send me threatening letters when I paid my mortgage well before the 15th of the month but they demanded payment on the 1st of the month even though there is a grace period which I ALWAYS used with other lenders. The threatening letters stopped as soon as I switched to paying on the first of the month. It was not a hardship for me to do so, however, I thought it was sort of petty.
Date: June 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
I don't rely on other lenders close cost buy of what I saw online mine was more or less what I expected it to be.
Interest Rate
I think if I could have gotten something better but like they take the lost Score of them all it affected me to not get something under 4%
Loan Officer Service
He had great customer service but sometimes you can clearly see that he wanted more to close a deal than to help us get a great offer.
Overall Rating
Pros
It was known about this company because a few friends have loans with them and they work well with over the phone help.
Cons
For a bank that does not have the office near there clients it takes to long on hold to speak with them they should hire more people
Date: June 24, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
I thought that the lender had an excessive amount of fees attached to the loan. The fees appeared to be slightly above average compared to other lenders
Interest Rate
I thought that the interest rate for the mortgage loan was comparable to other lenders. However, I was hoping to get an even lower rate because of my excellent credit score
Loan Officer Service
I thought that the loan officer was helpful in the service provided. He provided great information in regards to the different products offered that would fit my needs.
Overall Rating
Pros
I thought that the lending institution was comparable to other lending companies. However, I thought that the rates could have been much lower.
Cons
I thought that the interest rate for my particular loan product was somewhat high. However, I remained a customer because of the customer service dept. and the number of years of being with that company.
Date: June 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
The closing costs were supposed to be fully paid by the seller but I had to pay $800 out of pocket for final expenses. The title company was the fees came from the lending company had average fees but the seller paid them.
Interest Rate
I have not found a lower interest rate than what I received when purchasing the home. I selected the lowest interest rate available to me.
Loan Officer Service
She worked from a home office and would deliver documents to me at work and would work fairly quickly on a personal level to get things done quickly.
Overall Rating
Pros
I liked the personal level of service that she was able to give. Although, one realtor wouldn't take an offer from us because he didn't like our lender on a personal level.
Cons
I did not like being in the dark when waiting for loan approvals. I had very little explained to me during the process and mostly just signed when asked to sign.
Date: June 11, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
The closing cost was not all that high. The expenses I had not considered were for home inspection and spraying for termites "just in case".
Interest Rate
I got a set rate of 5.25 % with not so perfect credit. At the time, some banks were offering 6% and I am sure the rate was for people with better credit than mine. The loan manager was my mom's double first cousin.
Loan Officer Service
The loan officer was a close relative of my mom's and he did all the work. I just had to give him my information and he got me the best rate available at the time. Two years later, he called and suggested I refinance because the rates were down. I now have a fixed rate of 4.75%.
Overall Rating
Pros
Free checking. Can pay mortgage payments online. The loan officer is a relative who really tried to help me as best he could.
Cons
I do not dislike anything about my bank except the name. Life Store sounds a lot like Sperm Bank. It was called Ashe Federal when I first started doing business with them.