Date: September 04, 2018 Age: 34 Gender: Male Marital Status: Married
Closing Fee
The fees were very relatively low in comparison to others. as far as the closing cost, well they were rolled into the price of the house.
Interest Rate
At the time we bought our house we had the gotten the lowest rate involving all competitors. Some of the bigger mortgage companies were pretty close, but we decided to go with the lower and more local one.
Loan Officer Service
The service provided is immaculate. They treat you like an everyday human being as opposed to an account number.
Overall Rating
Pros
I like the fact that it is convenient. Bills come in a timely manner and they accept early payment. We have never had a problem with this company.
Cons
Date: August 07, 2018 Age: 32 Gender: Male Marital Status: Married
Closing Fee
Fees were what I expected, but my lender went above and beyond to explain every charge and answer any questions you I had. He also proposed alternatives where applicable and gave valued insight.
Interest Rate
My interest rate was very competitive based on my credit score. I felt that I received the best I could have hoped for.
Loan Officer Service
My loan officer was great. He was available at odd hours like evenings and weekends, making time for us. He was available to call with any questions and was pleasant to talk to and converse with.
Overall Rating
Pros
I like that my experience felt personal. I felt that I was dealing with a person, not an institution. My lender was available when I needed him and was able to explain the process as we went. It was a very positive experience.
Cons
Since I was dealing with one person, I did sometimes have to wait. The office is for one person only so I could not go in and wait or speak with a receptionist. It was all him and that was minorly inconvenient a couple of times.
Date: June 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
My closing costs were exactly what I was expecting. We were able to negotiate sharing closing costs, so we were not left handling it all. My lender explained every part of our closing costs in detail and his estimations were very close to the final costs we incurred.
Interest Rate
My lender was able to get me a competitive rate based on my credit score, which was very good. Despite not having a big down payment, the rate that I received was very acceptable and only a fraction higher than I would have ideally wanted.
Loan Officer Service
Our loan officer was very detailed, friendly and available. We met on a Saturday morning once with no problem. He answered all our questions and was very helpful in informing us of everything we needed to know.
Overall Rating
Pros
Finance of America was very easy to deal with because the loan officer was very approachable and friendly. We never had questions that he wouldn't answer or felt weary of his work. He made us feel like valued customers.
Cons
I wish we were still with Finance of America. Unfortunately, they sold our loan only a few months later to Loancare. This new company is fine, but there is no personal connection. I wish our loan was not sold so quickly after purchasing our home.