Date: February 21, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Closing Fee
The closing costs were added to my mortgage. I did get hit twice with unexpected expenses over $500 each time. That was quite annoying.
Interest Rate
They offered me a rate of 5%. It seemed to be the going rate at the time and no one else could do any better.
Loan Officer Service
The loan officer was able to answer any questions in a very quick and timely manner. They were polite and understanding and even worked with me on a few of those unexpected expenses they threw at me.
Overall Rating
Pros
Like I said earlier, they were very polite and upfront. They answered anything I asked and if I was confused about something would walk me through it and help me understand.
Cons
They neglected to tell me two different times about an expense I would need to cover. Each time it was over $500. they did work with me but I was very pissed that they were not upfront about it.
Date: February 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
Our closing costs were fair. It always seems like there are some many charges. Our lender took the time to explain the cost and purpose. They always leaned to the higher side of estimates to ensure we didn't owe more at closing.
Interest Rate
Our interest rate was fair and the lowest available at the time. Our finance person gave us several options to choose from regarding rate, amount down, etc
Loan Officer Service
We were happy with our loan officer. we even went back to him when we went to refinance our house. He has been great with questions, and follow up.
Overall Rating
Pros
Our lender seemed to be fair and honest with us. To be honest, it is basically just the place that was listed on the loan. we mainly dealt with our finance guy.
Cons
What I now hate about our lender came after the closing process. It takes forever for our lender to pay our escrow bills. they wait until the last minute to pay both our homeowners insurance and our county taxes.