Date: August 30, 2018 Age: 45 Gender: Female Marital Status: Married
Closing Fee
We were not charged closing fees on our house because we were buying it on land contract for 3 years before. One of our agreements was the buyer paid all costs.
Interest Rate
we are on an adjustable interest rate that fluctuates from year to year. We are on a higher rate because of a low credit score.
Loan Officer Service
Our loan officer really didn't do much. The buyer had sold us the house on land contract for 3 years prior so he did most of the work.
Overall Rating
Pros
We are behind a house payment and they seem easy to work with. They understand for now.
Cons
They do send a lot of threatening letters because we are behind.
Date: June 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
I thought the fee/cost was lengthy. As a first time home buyer, I honestly had no idea that the fees would add up to so much. I was just unprepared for all of the hoops I felt like we were having to do.
Interest Rate
The interest rate offered was competitive with what others were getting as they were going thru the process around the time we purchased our home. I felt like I was getting a fair rate.
Loan Officer Service
My loan officer actually quit during my process so I did not get the personal one on one from beginning to end that most do. I was quite upset but felt like the new officer did the best he could be given we didn't have that personal connection.
Overall Rating
Pros
I appreciate the help getting the process started when deciding to purchase a home. It was easy to go to the website and do the cost calculator and to get pre-approved so I knew what I was looking for.
Cons
I did not like that my loan officer changed mid-purchase but I felt like the bank did everything in their power to help my transition easier.