Top Indiana Homeowners Insurance Companies Ranked By Customer Reviews
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Top Indiana Homeowners Insurance Companies Ranked By Customer Reviews
Date: October 26, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
State Farm has been a great choice in an insurance company. Very accommodating to the clients needs and stays in contact with the client.
Date: October 25, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I don't know how to answer this question, as I have never had to contact customer service at State Farm Insurance. I have spoken to my agent, and I would rate the interaction as a 5.
Date: October 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
State Farm has been around a very long time and has great customer service care. The things I need for both home and auto are in one package. On a scale of I would rate them 4 of 5.
Date: October 23, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Customer Services has always been great. They are always super friendly and ready to help. Always answer any questions we might have.
Date: October 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I didn't have to use current insurance yet so I can't comment much on the experience, but based on previous interaction with home insurance was not good -- redirected calls, hesitant to give reimbursements
Date: October 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
I have had a good experience with State Farm as far as my home insurance is concerned. The local staff is friendly and very helpful when I have a question or issue.They have been a good company to work with.
Date: October 11, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I have only had to call a couple of times. I have had not issues, the call went smoothly each time. The call was answered promptly and I had a answer at the end of the call
Date: October 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service aspect of State Farm is evolutionary as far as their competence. I have been very pleased with every encounter.
Date: September 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I am pretty satisfied with my insurance company. I got a good deal and so far the line of communication has been great.
Date: September 18, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
State Farm again seems pretty comparable to the other carriers. My deductible is the standard deductible that is offered by the other insurance companies.
Date: September 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My insurance company's customer service is 1. They are friendly and efficient. I have had zero problems or complaints with State Farm.
Date: September 13, 2019 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
I have always had State Farm coverage and their actions in response to claims has always been rapid and accurate. My only experience with other companies has been through interactions with friends.
Date: September 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
My local Sate Farm office and it's staff are awesome. They have gone above and beyond to help my family over the years. At one point we almost lot our insurgence and our agent went to bat for us.
Date: October 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
We have all the basics covered, including liability and replacement value.Or home contents are also covered up to 10,000.
Date: September 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I have no complaints about this insurance company. Again, they have always been very friendly and helpful with any issue we have. Since there has been no disasters, we cant really give you much feedback on anything else
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
Cannot give you any feedback on this as we have not had to use it and hope we will not. However all customer service interactions have been delightful and satisfactory. Always happy and friendly getting back with us in a efficient time frame.
Date: September 18, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
State Farm is still very paper and phone oriented. You can't do very much through the app or online. I really wish their website was more self-service.
Date: September 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The mobile app is clunky and seems old-fashioned. The website is useful and gets the job done for me, I am able to pay bills, set up auto-pay, and get a statement and history of claims.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
All Roof damage caused by wind.
All Interior caused by flooding
loss of use funds
Contents i.e. cloths, furniture etc..
Date: September 10, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
The service reps are always there to help you whenever you need it. They are professional and courtesy to their customers. Great service.
Date: September 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I feel like my premium is about the same as other people. It seems to be about average. We do get a discount for bundling.
Date: September 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Wish there was more coverage, a lot of other coverages are considered "add-ons". The premium is really considered a premium since other companies offer lower rates but because of their impeccable customer service, that's the price to pay.
Date: August 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
They are clear with everything up front and they tell me when they need something or if I have additional charges.
Date: August 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
My insurance's website is pretty vague once you log into your account. There is not really any documentation on your policies, you have to call to get specific info.
Date: August 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The one time I was on the mobile site, it was easy to navigate and locate the information I was seeking. I was able to handle what I needed in a quick manner
Date: August 01, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
I like the customer service that my insurance site offers. They are quick to respond when you have questions. All the info is easy to find and read on it.
Date: July 31, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
It's the right amount, I get letters in the mail about updates, and I don't feel like they are trying to sell me something. If I use any online tools, I always receive a confirmation.
Date: July 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service team is always friendly and quick to help. They offer help when it is needed and do all they can to make your experience an enjoyable one. They make sure all your questions are answered when you do have any.
Date: July 28, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
My insurance agent always answers my questions in a timely manner. I feel like I get good information to help me make decisions.
Date: July 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I like that my agent knows me and is always willing to help when I call. I dislike that I have to use the telephone, as they won't conduct business by email.
Date: June 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I am extremely satisfied because anytime I ever need anything, they provided an answer instantly or researched and called right back. They never dropped the ball for us.
Date: June 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
They always send out communications when there are any changes to your policy. They reach out yearly to make sure you have the coverage you need.
Date: June 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
State Farm offers the best service, they are always patient and helps me analyze my policy and helps me find the best rates. They are very patient and approachable. They are never pressing and trying to sell me things.
Date: May 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The policy is easy to use and easy to understand. I dislike that the price is a bit high.
Date: May 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They have always been prompt and easy to get ahold of.
Date: May 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think the premium is better because it is a historic home that needs a special insurer
Date: May 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think State Farm offers good and fair prices for the products they offer. They offer good discounts and rewards for people who don't file claims. They don't punish you if you do file claims.
Date: March 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premium is well priced compared to other agencies we got quotes from. The local office and staff is very nice and always there to help you when needed.
Date: December 22, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I dont have any complaints on either option however the website would be the best for us. Since there have been no major disasters I cannot comment much about service but website is the best form of interaction.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
So far this insurance company provides the same coverage for the best price so i have no complaints about the coverage or the price of the current insurance company I use.
Date: October 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Very satisfied. Earlier in the year a portion of our house caught on fire and the reaction time from the company was swift and generous. WE have also been with them for so long I really feel like they want the best experience from me.
Date: October 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
My premium and deductible are about standard for the industry. I am sure that if you shop around for every single level type of coverage you can find it cheaper elsewhere but I have all my policies under one company,
Date: September 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have been using allstate for a long time and they have been a very reliable company. Their pricing is very fair and the policies they have to offer are very good. They've helped us a lot in recent years and they're trustworthy.
Date: September 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I really like our insurance companies customer service. I rather ask questions or talk to people through online chat or emails instead of having a phone conversation.
Date: September 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I am completely satisfied with my home insurance policy offerings. However, I would recommend that someone reads the small print as one might think that their property is covered from one thing.
Date: June 01, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I shopped around before I purchased it. I was happy with the premium and found that I got a small discount for bundling.
Date: March 31, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium provided by my insurance company seems to be satisfying for me. It gives more coverage for less premium.
Date: March 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
They are very active and respond almost instantaneously. Even if they are not available at that point in time, they let me know the time when they will be contacting me back.
Date: December 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They have 2 layers of customer service. The first is through my agent's office. If they aren't available I can call the corporate number and talk to someone as well. In both cases, I received great personalized service.
Date: October 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
Allstate is pretty straight forward, their app is very user friendly, you can view your policy, pay your bill, and can talk to a representative straight from the app in case you need help.
Date: September 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I have checked out a few other companies and our premium is comparable to or lower than others and we are with a company I trust.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
i don't know about the premiums compared to other companies, i didn't do a lot of research i just found what i thought i needed and went with it
Date: September 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I like that when I do have a question that can't be answered right away, its forwarded to someone who can answer and I get results in a few minutes
Date: September 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Awesome, great customer service, always available and respond promptly. They are very well trained and courteous.
Date: September 10, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I like everything about the website, I think it is easy to use and go through; it's designed for easy client navigation in mind.
Date: September 06, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
the mobile app does not even work half of the time, it's slow, it's annoying to use, the app is not easily navigatable and they make everything difficult to find
Date: August 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Service has always been fast and easy so far as claims and answering questions. It is a reliable company and very easy to deal with.
Date: August 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Similar coverage through other companies is much more expensive. In some cases, it was over five times as much as I'm currently paying.
Date: August 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I was assigned a representative at the company and he is great. he is always available and quick to answer any questions or address any concerns that I may have with my policy.
Date: August 23, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
I have not used the mobile app but the company's website is user-friendly. I almost always deal directly with the agent's office.
Date: August 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I do not like their premiums on the homeowner's policy. Even though I understand why it is high due to the recent natural disasters, it does not do any good for my wallet.
My home policy covers my dwelling from any damage aside from flooding (this is an additional cost) and also the people and property that reside in my home.
Date: August 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
My insurance company is straightforward and communicates often. I always feel like I am well-aware of any changes or issues that may arise. They often send updates to keep me in the loop and I appreciate that.
Date: July 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I am completely satisfied. I had a minor issue 7 months ago when a crazy storm damaged my roof, they fixed it for a good time.
Date: June 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
the company's customer service is okay, they help you when you actually reach them but their call system is stupid and takes 10 years to even reach a real person
Date: May 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
all state covers storm damage, such as tornado or hail, they cover flooding, they cover fire or arson, they cover robbery
Date: March 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I really don't have anything negative to say. In every aspect, it has been a positive experience with this company and I'm a happy customer.
Date: January 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
i don't communicate or interact with the company that much, when i do it's under bad circumstances, i can't say i like it or dislike it
Date: December 01, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The website is straight-forward and easy to use. I can easily access my policy to see what is covered, make payments and ask for assistance or make a claim.
Date: September 04, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The premium is comparable to other companies in our area and we choose the standard deductible which I think is $500.00. We have it withdrawn from by our mortgage company and paid directly.
Date: October 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
Our home and our belongings are covered, as well as some medical coverage. It also covers if we have to rent a place if our home is unlivable for whatever reason.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They're very easy to talk to, very personable. Whenever I've called they answer right away, take care of whatever I ask about right away, give me answers, don't keep me on hold. They're there when I need them.
Date: September 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Coverages include dwelling, other structures, personal property, personal liability, medical payments and additional expenses.
Date: September 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We changed our policy to Auto-Owners about three years ago, since it was a great deal cheaper than the other company and actually covered more. When we recently bundled it with our auto coverage, it went down another $100. Coverage is the same or better than other companies we checked with, especially when bundled, plus we have an actual agent to help us.
Date: September 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium for my policy is about thirty percent lower than any quote that I received from any other company. Nobody could even come close.
Date: September 19, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I was provided a number for a direct line to one of the customer service reps I enjoyed the most. Each time I call I have a pleasurable experience. She is friendly, responsive, and readily available and answers all of my questions thoroughly.
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Our insurance agency is very small and local. We get excellent insurance from that agent. We usually deal directly with the agent, but the company's customer service seems to be adequate also.
Date: September 17, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
Our agent personally informs us if there is any change in rates or coverage, or if we can make any changes to cause the premiums to go down. He handles our other insurance as well and often recommends changes to lower the overall bundling cost.
Date: September 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Sometimes you have to play phone tag with the insurance agent in order to get anything done and if there is a claim it can take a few days to get everything rolling.
Date: September 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
It's like most other insurance websites. Nothing really stands out in comparison to the others.
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
We have an agent that is reachable any time. Plus, they understand our needs and is willing to research for better and cheaper coverage. They have lowered our rates twice while we have been with them
Date: September 07, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
We've been with this company for so long, I honestly have no idea what other companies may charge. But we have it rolled in with our auto insurance so there's a discount because of that. They also have a discount for paying on time.
Date: September 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like that it is simple to navigate, and easily readable. I can access my proof of insurance on the go at any time and don't have to worry about carrying the hard copy around with me. I also like how easy the signup process was, and how easy it is to check a claim. I do not like however not being able to contact a customer service rep via live chat, or being able to file a claim online. I do not like paying my bill online because it seems as if there are many glitches during the attempts and sometimes my entire computer freezes, this only happens when attempting to pay the bill.
Date: August 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I pay $80.00 a month alone for my home insurance, whereas even with bundle packages other companies such as Geico and Allstate wanted well over $100.00 a month, and would have been more once the auto was added. With my auto insurance, I pay a little over 170 each month, and I am very satisfied with this price as it was one of the lower costs I could find. It does not include every coverage I wanted to include, but it fits my budget plan for now.
Date: August 24, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Full replacement value of the home, plus living expenses while out of the home, plus medical expense for anyone injured on the property
Date: August 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like being able to look up my current policy whenever I want and not have to keep a paper copy of it on hand. I also like that I can pay the bill through their website.
Date: August 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
When viewing my home for appraisal after some water damage, the representative was very friendly. They were patient, understanding, and seemed to listen to all of my concerns. My claim was processed quicker than I thought it would be, and the companies that were hired for restoration were professional.
Date: July 31, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
The company really doesn't have much of a website at all, just an informational page about the company but there is no way for customers to interact with the company through the page.
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
We have not really had to do this so I will give an average review score.
Date: July 29, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Website/App
It helps me check my coverage to make sure I'm getting the best plan for my money and informs me exactly what is in it. I can also log in to check features about my own policy. Plus I have the ability to use a phone app. It has specific instructions on how to file claims, but since I have a very good agent, I usually call my agent with any questions or for coverage advice.
Date: July 28, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Everything seems to be in line. It's a slightly better price because other items are bundled in with it.
Date: July 26, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
Communication does have to go through the agent and not directly with Auto-Owners but the agents in the local office have always been very competitive when it comes to answering questions or sending me updated information.
Date: January 17, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
This product was purchased through an agent who bundled the services so we don't deal directly with them.
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I feel that the premium is too high; however, for the coverage we have, premium we have is comparable or better than most other companies.
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
We had some water damage due to ice buildup that they deemed wasn't covered. We have had this problem before, so I'm not sure if that was why it wasn't covered or not, but they said the damage looked "old" like it was done in a previous year and not current, so they wouldn't cover it. Other than that, we've been pleased with our coverage.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I am satisfied because we are also notified of any changes and when the premium is due. It is fairly easy to communicate with the insurance company.
Date: September 18, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
My premium tends to run a bit on the high side. But from any reviews that I have read, better to pay a little extra than not to have true coverage when needed.
Date: September 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have had a great experience with Farmers Insurance customer service. I called in a claim a few months ago and spoke with a very pleasant rep whom assisted me.
Date: September 12, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I have been satisfied with the premiums that I am paying with this insurance company. THey are better than other premium offerings.
Date: April 24, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Everything from the exterior to the house to the interior, garage interior and exterior, and a separate carriage house interior and exterior. Also external appliances like an air conditioner.
Date: April 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They contact us quickly, are very friendly and helpful, and often they are very proactive. They communicate well and are very detailed about the materials they need and will provide us.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
The interaction I find to be pleasing, and the advertisements on television for Farmers are hilarious so I am proud that they are my insurance company.
Date: October 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Compared to my old policy with Allstate, the premium is relatively the same but does offer more discount options and better flood coverage.
Date: September 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
It can be a little difficult to find really specific information on the website about my policy. It is often easier just to call my agent whom I have known for many years.
Date: September 17, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
And issues that I have ever had have been handled promptly and to my complete satisfaction. That is one of the reasons I don't shop for other insurance. I trust my company to do the right thing.
Date: September 14, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I can't think of much of what I didn't like about the customer service. They were professional and got us back up and running when we had a claim.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I have known my agent for many years. We have a good working relationship and I have always gotten the help and answers that I needed on a timely basis.
Date: September 09, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
It is very responsive, gives me a lot of options to scroll through my different levels of the policy. Looks very clean also.
Date: September 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
They have decent customer service. I have not been on the phone with them much, but when I visit a brick and mortar location they have been nice to me.
Date: September 03, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
I'm not really sure how my company compares to other companies, because I haven't shopped around. But it seems to be a reasonable price, but everything is more expensive today, and I would always be happier to pay less.
Date: September 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
It covers the house and outside the structure, like a shed. It also covers content replacement and loss of use. There's also personal liability and a little bit for medical payments to others.
Date: August 20, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
I looked into more insurance companies first. Overall Farmers had very comparable pricing, but the coverage was a little better.
Date: August 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website lets me know when I have a new document available to view. It sends me an email. But when I click on the link in the email it just takes me to the site, not the specific document.
Date: August 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I liked how they had all their documents available online. You got a link where you could get the most up-to-date information about everything that was going on without having to wait for snail mail.
Date: July 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I DISLIKE THEM WHEN I CALL BECAUSE THEY ARE RUDE AND IT SEEMS TO ME THAT HALF OF THEM WOULD RATHER BE SOMEWHERE ELSE OF ALL THAT FARMERS HAS TO OFFER THEY ARE THE WORST
Date: January 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
theft is covered well, premiums are affordable, and flood damage is pretty decent also but could be so much better.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
We chose to go with this company because they saved us around $700 per year with car and home bundled.
Date: September 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service has been great from the day we opened our policies. Whenever I call, I can speak to a human and get my questions sorted without any trouble! That is definitely a perk over other companies.
Date: September 17, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
My premium is very affordable, and the company covers all costs associated with damage/repair leaving the policy holder satisfied overall
Date: September 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Erie is my first and only insurance company, I am very satisfied with everything about them. I cannot compare them with others because they are they only ones I have used. The have a good policy that favors me
Date: September 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I am paying about $550 a year on my premium. I am satisfied with my premium and my deductible. I have not compared with other insurance companies in many years.
Date: June 25, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
It would be useful to receive clear guidance on when to call the local insurance agent and when to call the corporate office. It would be better just to deal with one or the other. Coordination could be better.
Date: June 17, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Coverage includes dwelling protection, other structures protection, coverage for damage caused by fires, lightning strikes, windstorms, and hail. Coverage also includes personal property protection.
Date: May 01, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I actually believe the premium is higher than the other insurance companies. Possibly 100-200 higher. We pay annually so we receive a discount.
Date: December 16, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer is mediocre. We are not always sure if we should call our agent who is local or the corporate office. All in all, everyone is helpful and friendly.
Date: September 01, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
I think that my insurance is good coverage for the money. I like that I was able to bundle my car and my husband's car with my home to save money.
Date: August 25, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
Again, it's hard to get in contact with my agent but whenever I call the company directly it's fine.
Date: August 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
It seems like I'm giving the same answer to all of these but I don't like my current agent but the company as a whole is responsive even though I haven't made a claim before.
The website is very fast and responsive. It is easy to login and if lose password or forgot login it is easy to reset. The website is easy to navigate and use. I like how you can easily choose which insurance you are wanting to look at whether it be auto or home.
Date: June 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
It's hard to get in contact with my agent but otherwise, it's okay and I don't have a problem with the company as a whole
Date: May 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
My insurance agent is easy to get a hold of whether that be by phone or email. Whenever I have had to contact him he has been quick to respond and takes care of all my needs.
Date: May 08, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I haven't ever looked at other companies premiums to compare mine to.
Date: December 01, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
It is easy to contact someone. They easily explain to me anything I may not understand and are patient with me. They are receptive to my needs and try to save me money when they can I believe.
Date: November 18, 2017 Age: Above 60 Gender: Female Marital Status: Married
Website/App
The website is easy to navigate through and it is pretty easy the more you use it. If I have any questions, it lists the agents and their contact information.
Date: September 14, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I am very happy with my home insurance company. They are competent and easy to work with. I believe they have given me a fair rate for the coverage they have provided.
Date: September 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Since I have not filed any claims, I don't have much basis for judgment. I did file a claim with my previous company which was handled without problems, but then they raised my rates unacceptably.
Date: September 08, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
progressive custom service has always been very profession with me. I ask alot of questions and push them to find me the most bang for my buck so I know at times I canbe very annoying.
Date: July 27, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
While local or special eligibility insurers can potentially write you a great homeowners policy at a competitive rate, large national carriers tend to have more discounts and bundling opportunities.
Date: June 09, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The interaction and communication of my insurance company is a plus. I always get to talk to a live person and they always have the answers to all of my questions. I never hang up feeling unsatisfied.
Date: May 20, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like the mobile app because I have the ability to look at my policy, make changes to my policy, pull up my documents whenever I need to, I can print up a card if I need it for any reason. I can get phone numbers that are necessary for my policy.
Date: May 19, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
The House, the attached garage, the detached garage out back, all the contents of the house up to sixty thousand.
Date: April 30, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I enjoy this companies customer service because I can call them any time of the day or night and someone answers. You never have to leave a message you always get to talk to a live person
Date: November 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
If there is damage done to my house through fire or natural disaster, it also pays for medical assistance if someone is hurt on my property
Date: October 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
To begin with, the price. I was amazed to find that we could save money compared to the company we had been with for about 3 years. The previous company kept raising the price - little by little - each year even though we had never put in a claim.
Date: September 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I like their customer service it is pretty good. Just if you call after hours you may get a non-English speaker. I have no problems with foreigners...married to one. Just need to be able to communicate.
Date: September 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is good. Just sometimes, it is hard to communicate with them due to their lack of English skills.
Date: August 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
We called every single company in our area and that was the cheapest one.
Date: August 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like the interaction. They are very nice and friendly and outgoing and helpful just when they do not speak well is the only problem.
Date: January 29, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
The website is easy to navigate and user-friendly. It has all I need to be noted on the homepage. I know if I need to find something fast, I can.
Date: September 12, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I give AAA 5 there customer is good, I never had a problem with them. when it comes to my home insurance with the company they are great
Date: September 08, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
My policy is coupled with an umbrella and car insurance. i figured i would just keep it all together in order to get bundled discounts. The policy seems comparable with other ones.
Date: October 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Their website seems easy to navigate to find what i am looking for. They also have an app, but i haven't used it much. They also offer other things as well since they are aaa. You can get discount for travel and shopping as well. It isn't just an insurance company, so they have many other benefits that most insurance companies don't have. I have been pleased overall with them.
Date: September 20, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
it is very easy to use and has a lot of extras to look at when we are on the website
Date: September 17, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
Our home insurance policy covers content insurance, flood damage, theft and fire damage. I am happy with the coverage, although I haven't had any cause to make any claims on it yet, so can't comment on the quality of customer service when an issue arises.
Date: August 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It has been a while since I last renewed my contract, so I can't remember the exact details. When I first signed up with them they offered the cheapest rate, but I fear now there are other cheaper options - or better deals generally.
Date: August 11, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
I have very little interaction or communication with them, except every year when my policy is up for renewal. At those times they are prompt and timely in sending through reminders, which is helpful, however I feel they could offer better offers and deals the longer I am a loyal customer.
Date: August 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
it was very friendly interaction when we needed to talk to them
Date: July 28, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
Their website is simple enough to use and navigate, although I haven't used their mobile app - in fact I'm not actually sure whether or not they have a mobile app.
Date: June 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have not had any cause to deal with their customer service as yet, so I cannot really offer any insight or critique on the quality of their customer service.
Date: June 02, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
when we needed to file a claim it was a very easy process, there was help right from the start
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
It covers pretty much the basics of our house. including our home and what is attached to it
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
it is a bit high for the amount we are paying. plus the extra deductible is very high
Date: October 05, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
There customer service is excellent. Whenever I have any questions about my coverage I can always reach them and they give me a good explanation
Date: April 28, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I think the premium we had for the first year was reasonable. We are told that insurance prices, in general, are rising but now I feel that the upcoming renewal cost is too high.
Date: March 24, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I find the website very hard to use and it's hard to find the specific information about my policy. I am also very unhappy with the website in regards to details as to policy rate changes.
Date: December 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
We have all of our property and jewelry covered in our home policy offerings. We also have coverage for loss of use so that we could stay at a rental property.
Date: September 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
Whenever I call they answer my questions. The reps are always friendly. They give me great options and I always know what my coverage is
Date: September 18, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
The mobile app is really fast. I can quickly look at my policy whenever I need to. I can see my deductibles
Date: September 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
they protect my house from weather related things such as wind, snow, and water. Also they protect my wife's engagement ring
Date: September 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
So far all I have done was get a quote and pay a premium. We did get something from the insurance company describing the policy and it provides contact information for everyone.
Date: August 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I already explained that I do not like when I am sent to the call center. I have found that I can avoid this if I just call during their regular business hours.
Date: August 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
Travelers has the lowest rates year after year. Sometimes the premium is half better than other companies
Date: August 13, 2018 Age: Above 60 Gender: Female Marital Status: Married
Website/App
I haven't used the app yet, so I really don't have an opinion. I only got the coverage about two to three weeks ago. We purchased our home about a month ago.
Date: August 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
This was the cheapest premiums. They cover everything we need them to cover and nothing that we don't. So far we are happy.
Date: May 14, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I like how there customer service is open 24 hours. I can always file a claim and I can pay online my bill
Date: October 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Geico's customer service reps are always helpful, and courteous every time I call with a question, or a problem that needs to be resolved.
Date: October 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
My premium and deductible for my policy is about average. I had issues in the pass which later got resolved.
Date: November 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Nothing to compare as I had no other available companies at the time of purchasing my current coverage and the insurance combines with my auto insurance.
Date: September 12, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I believe my current premium is lowered compared to many other companies because I got my premium at almost have the cost of what everyone else was trying to charge me.
Date: September 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The website is very easy to use and it let's me know exactly when my mortgage payment is due. The app is also very useful because it is easy to navigate.
Date: September 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I love my customer service team because they are very helpful and they always have a very cheerful voice. it can really change and elevate your mood.
Date: August 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Customer service is a big plus, they are always personal and friendly, not just talking to you as a normal customer but a also a valuable person
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
My insurance company's communication skills are incredible compared to a lot of these lower end companies. They have 24/7 hours and they are always available to help if I have questions.
Very good, they reply email usually within hours during business day, as for phone call, the waiting time is not bad neither
Date: July 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Damage caused by fires, lightning strikes, windstorms and hail. Coverage for personal belongings like clothes, sports equipment and other personal items are covered if they are stolen or destroyed by fire, hurricane or other insured disasters.
Date: July 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like how the insurance company has made the process of applying for home insurance so straight-forward with both their mobile app and website, and the service is equally good
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Aside from that fact that it's bit of expensive, the company does what it promised
Date: September 16, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have only used my home insurance once, They took multiple days to come out to take a look at the water damage which continued to get worse over the time that we had to wait.
Date: September 14, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I would rate my insurance company a 5. They have some of the best rates in town and I have had no issues submitting a claim to them. Customer service is always friendly and can answer questions for me.
Date: September 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I have had two other providers and switched due to premium increases for the same coverage. Overall, I am satisfied with the policy offerings.
Date: September 09, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I have not filed a claim, but the interaction I had with the company would say they are a 5.
Date: February 22, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
This company offered me the cheapest rate for full insurance coverage. I have an independent agent who's job is to compare different company's rates for my individual needs, and this insurance company had the lowest rates while still offering full coverage when compared to others.
Date: October 01, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I was given some misleading information by one of their customer service reps. About coverage and costs. I contacted another agent a few days later and got a different answer, which was frustrating and does not inspire confidence.
Date: September 20, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My insurance protects my house and my possessions against damage or loss from events like fire, theft, storm damage, frozen pipes, and more. It also provides liability coverage for personal injuries sustained by others on my property.
Date: September 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I did a research with other home insurance companies and i chose this one because of its great coverage for my property. The premium is a little higher but it worths it because of the coverage.
Date: June 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
Sometimes it is hard to navigate and find the information I need. Overall is a good website and contains a lot of useful information.
Date: May 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
this is not applicable in my case, because I did not use it. I know from friends that company's customer service works well and fast when you contact them.
Any time I needed to contact them for something, I went to the office and talked to my local agent directly. The agent was understable and gave me the solution for my questions.
Date: October 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
My premium was extremely reasonable. Even contacting my auto insurance company and trying to get a bundled deal, it was still more expensive compared to the premium of the current home insurer.
Date: October 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I have not had any issues so far. I think this is what is important. Having a negative experience affects an opinion much more than a positive one.
Date: September 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The companies interaction with me has been sufficient thus far. I do not feel as though I am being spammed or having any new sales imposed upon me.
Date: September 22, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I like the companies customer service a lot, and have no complaints. They were great to work with for my closing and they have kept in touch via email any time anything needed to be adjusted.
Date: September 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I have not had any problems so far, so there is nothing to dislike.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I think it is clear to use and user-friendly. I haven't had anything negative to say. I can reach out easily if I need to, unlike some sites that hide their phone number.
Date: July 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I am not 100% sure, but I think I have just the basic policy. I don't think it covers anything crazy. Just what I needed to be able to get the loan.
Date: June 02, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The companies website is pretty simple. I had no issues at all navigating it to get a quote for my insurance and I loved the interactive interface of the process.
Date: May 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I am covered for property loss or damage, fire and weather damage to the property and personal belongings up to approximately $250,000. I am not covered for flooding.
Date: November 18, 2017 Age: Above 60 Gender: Male Marital Status: Married
Premium
I think it's not necessarily expensive. Of course, I'd always like to pay less if possible. For now, I think it's probably the best deal I can get, so I'll stick with it.
Date: September 05, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium and deductible on my policy are exactly where they need to be. In the event I have a small loss I am still covered to the point paying the deductible makes sense.
Date: September 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
The Bedrooms, The Front Door, The Roof, The Basement, The Boiler, The wood flooring, The Kitchen, The Basement. The attic, The Bathrooms.
Date: August 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I believe the Nationwide premium is on par with average compared to other insurance companies who offer the same policy and premium I am satisfied at the moment with the nationwide premium for the moment.
Date: August 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I like the Nationwide Customer service because whenever I decide to call up customer service I am given priority and the agent on the other line spends the time to listen to any issues I may be having.
Date: August 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I like that the website is so easy to use. You just sign on and it guides you to any place you need to be. It even has live chat to help when needed. It’s a great site.
Date: June 08, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
The Nationwide Insurance company sends out emails and even physical mail and pamphlets to let me know they are always offering new services and try to make sure i am aware of the different forms of ways to communicate with them.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I enjoy the Nationwide insurance app because it provides a clear and easy way to access the user interface to check my insurance policy. The website also makes it easy for me to log in to and do my research.
Date: September 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
I have only used American Family Insurance, I have no experience with other home insurance. I would say they are about average though. So I rate them 3 out of 5 on the rating scale.
Date: September 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
compare to other they were equal some point some point high and also some point high. in this there is no good and also bad
Date: September 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Coverage for personal belonging, such as furniture, clothes, electronics if stolen or destroyed by fire, hurricane or other insured disasters. Other covered items include plants, shrubs, and trees.
Date: September 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The company does provide me with all the paperwork that I need for my files and regularly mails them to my house.
Ease of access is the biggest thing. The ability to pay online, print ins cards, and view policy info at any time is a plus as well.
Date: August 05, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
It is very expensive. I was kind of forced into this policy when State Farm dropped me for filing two claims. I'm in the process of looking for new, more affordable insurance.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I've never filed a claim with the company, and as a result, have not really used customer service.
Date: November 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
As for the premium with respect to the comparison of this company with another, I like more what it can offer to be huamno or the American itself.
Date: September 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
Not sure what I am supposed to write my insurance company doesn't offer a mobile app of any kind....So I can't like or dislike
Date: September 23, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Since I live in what they consider a mobile home which is actually a doublewide I have a higher policy premium that if I had an actual house...So there aren't any cheaper rates for me,
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
Theyre located in another state, Its very hard to get someone to call you back after you submit a claim. I wish that I could find something cheaper or change to a different company.No communication
Date: August 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They're located in another state, It's very hard to get someone to call you back after you submit a claim. I wish that I could find something cheaper or change to a different company.
Date: May 15, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
all clothing, furniture, outside buildings, stored cars tools, fish tanks dogs cats appliances hot water heater
Date: October 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
They provide the coverage I need for a decent enough cost. The costumer service agents are well informed and make answering questions easy. The service reps are helpful and answer all my questions
Date: September 09, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I am actually not sure what my premiums and deductibles are. They are automatically taken out through my mortgage so I really don't notice.
Date: September 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
What i like is that it's easy to navigate and that i can find whatever forms i usually need rather easily so no concerns on the website at all
Date: September 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
The coverage is great and extensive. They really have you covered. And the monthly premium was more affordable than most others I had shopped around.
Date: May 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
It's usually easy to get my company on the phone. I never have to wait very long and most times the customer service representative is right there to tell me exactly what I need to know.
Date: March 11, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I think the customer service is always good. Any time I have had to file a claim or call and ask questions I have always gotten someone friendly and helpful on the phone.
Date: October 07, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Very satisfied with my home insurance. It comes at a reasonable price and it gives us peace of mind to know that we are protected.
Date: October 04, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Premium and deductible are better than other home insurance providers. I really like the benefits as well as the discounts they provide for not only home but car insurance as well.
Date: September 23, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
We have had several claims with the company and the customer service agents have always been very polite and helpful and even followed up with the claim to be sure we were satisfied.
