Date: August 04, 2018 Age: 38 Gender: Female Marital Status: Married
Closing Fee
I had to pay my closing costs and the closing costs of the seller. Where it was an Brand Bank deal I had to pay both as part of the agreement and all the house taxes.
Interest Rate
My lender gave me 7% and I would be able to have gotten around 4% through a traditional mortgage at a bank.
Loan Officer Service
My loan officer was the homeowners where it was an Brand Bank deal. They were fine to deal with.
Overall Rating
Pros
With my lenders being the homeowners on an Brand Bank deal. I like that they are flexible with me on due dates of the loan.
Cons
What I dislike is that they act like they still own my home even though we have a legal agreement on the loan.
Date: June 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
Our closing costs were paid by the home seller. When we went under contract this was part of the agreement and in the end, we actually ended up being refunded $550 somehow.
Interest Rate
It was a decent rate of 3.5% that was fixed and we were first time home buyers with about average credit. We were approved based on two points above the credit score needed.
Loan Officer Service
He was very responsive and very attentive. He helped us tremendously, kept us up to date and maintained constant contact throughout the entire two months.
Overall Rating
Pros
Everything was very easy to understand, and someone was always available. The home office was very close to us, and they were willing to work with us.
Cons
I really didn't have anything I disliked about them, they didn't appear to have any major faults or flaws that bothered me.
Date: June 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
It costs us a little more than we expected in closing costs because we didn't know what we were doing and had no experience. They were able to roll the costs into the loan amount though.
Interest Rate
We mortgaged through a local credit union so I'm pretty sure we got a very good interest rate. It was lower than other banks we tried and when it went down a bit later on we refinanced to get the lower rate.
Loan Officer Service
We used a local credit union so we had worked with our loan officer before. She is very personable and did a great job explaining what we were going to need down and what we would need later on.
Overall Rating
Pros
Our lending institution was AWESOME! We went in many times to talk to them about various questions we had while the process was underway. They were very good at explaining everything and help us in each part of the process.
Cons
It takes so long to get anything done and in the books lol. It took forever to get the paperwork filled out, and then approved, The time between each phase of the process seemed so long to us.
Date: September 04, 2018 Age: 52 Gender: Male Marital Status: Married
Closing Fee
I don't like any of the closing fees. They make enough in interest off your mortgage and those fees are just more money in their pockets
Interest Rate
I got my interest rate when they were pretty low so i'm happy with wells fargo. they had the lowest rate of all the banks when i was looking
Loan Officer Service
She was very nice and always was available when i had a question or needed to give her paperwork
Overall Rating
Pros
it's very close to my house and i can pay every 2 weeks which is easier for me to do
Cons
how much they make off your mortgage in interest seems very unfair and with all the other fees on top
Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
Our closing costs were fair. We made a deal that the sellers paid the closing costs and all parties were satisfied.
Interest Rate
We were able to work with our lender to get the lowest rate possible that was available on the market at the time of getting our mortgage.
Loan Officer Service
Our Loan Officer was wonderful. She worked hard for us to make sure we got the best rates and deal that was available. She still continues to have contact with us, even after we have had our loan for a couple of years.
Overall Rating
Pros
Our lender continues to communicate with us for any changes that could help us save money each month. If there is a better rate or service available to us, they contact us and we don't have to contact them. They check yearly to help us with our mortgage.
Cons
Sometimes it is hard to get in touch with the company on the phone system. There are many menus to get through and sometimes long hold times. If waiting for a callback, it can take a long time as well.
Date: December 01, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Closing Fee
Fees and closing costs were industry standard with no surprises, so it compared very favorably with other lenders and there was little chance of doing any better.
Interest Rate
My interest rate was the prime rate at the time, so my lender was completely in line with other lenders and chances of doing better by going elsewhere were extremely slim.
Loan Officer Service
Our loan officer was wonderful. She was extremely knowledgeable and really worked for us to ensure that everything went as it was supposed to go with no surprises.
Overall Rating
Pros
All of the staff with this lender that was involved in the process were friendly, knowledgeable, and thorough. They were extremely helpful from the start of the process to the final closing, and have been wonderful to deal with ever since.
Cons
The only thing I dislike about the lender is the lack of online tools. In many ways, they were years behind their competition in this area and we essentially ignored anything online for the entire process.