Date: September 02, 2018 Age: 27 Gender: Female Marital Status: Married
Closing Fee
Our closing costs were covered by the seller, so we did not pay for anything, making us very happy and satisfied with the deals that were struck.
Interest Rate
Our lender was able to get us a low-interest rate of 4.50% because we are veterans and used the VA loan to get our home.
Loan Officer Service
The service we received was top notch, the conversations were always friendly and professional, the communication was always above and beyond what we expected, and overall we were very satisfied with what we got.
Overall Rating
Pros
Our lending institution has been extremely friendly and helpful in all aspects of our loan. They are always quick to respond to any questions or concerns and have always been helpful when I have questions or concerns.
Cons
We are unable to pay our bills online, we must either send in a check every month or else call and pay over the phone. It seems a bit outdated and inconvenient to not have online bill pay in the twenty-first century.
Date: June 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
it is the ancillary fees that add up. little here, little there and it starts to become a large number.
Interest Rate
I felt the rate was competitive at the time. Or fees were lower with this bank, so it allowed me to put less down at the time.
Loan Officer Service
He did what was expected in order to get the loan to close and on time.
Overall Rating
Pros
They stayed in contact with me throughout the process and the online ability allowed me to skip having to actually print and sign documents. This was a large time saver.
Cons
I would not say this is specific to the financial institution but more mortgages in general, the government has gotten in the way and the entire process is now slower and more hurdles are in place that if done incorrectly can stop the entire loan.