Date: July 28, 2018 Age: 41 Gender: male Marital Status: Unmarried
Closing Fee
I was able to save $500 as I was using my incumbent mortgage company that I was financed through on my other house.
Interest Rate
I was able to get the same 15-year mortgage rate that others had but I was able to save $500 in closing costs as it was my same lender.
Loan Officer Service
He was quick and to the point which I like. However, he wasn't too responsive after he got me approved.
Overall Rating
Pros
I like their online website. I am able to make extra payments on principal very simply on the site.
Cons
I don't really dislike anything about the lender other than they are in New York I think. I wish it was a smaller home state company that held the paper.
Date: September 01, 2018 Age: 37 Gender: Male Marital Status: Unmarried
Closing Fee
Closing costs are a joke. Banks make so much money off the interest of loans I do not feel they should be charging closing fees like they do.
Interest Rate
We financed when rates were really low and were able to get an amazing percentage. Wells offers many loan options which is always nice.
Loan Officer Service
I hate dealing with people that I can't see in person and having to rely on 100% interaction over the phone or email.
Overall Rating
Pros
The only thing I really like about Wells Fargo is that they are locations just about everywhere, so i don't have to worry about finding an ATM in new cities etc.
Cons
I wouldn't say I like very much about it. Wells Fargo is a huge institution where everything is not personalized at all. Feels very cold and greedy.
Date: June 18, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
We paid all the standard closing costs and fees associated with our mortgage; they were mostly rolled into the loan itself so we had little or no cash out of pocket at the time of closing. We were pleased with this.
Interest Rate
The interest rate we received was competitive at the time we took out the mortgage. it's been several years since then and rates have dropped, but not so much that I feel the need to refinance.
Loan Officer Service
Our loan officer was busy and didn't always respond immediately to our messages but always did get back to us eventually. We liked dealing with him.
Overall Rating
Pros
They are a large organization but have many branches so they feel local. I have had my accounts there for most of my life so am very comfortable with them. It was logical to go with this bank for our mortgage.
Cons
They are very large and as a function of that size sometimes difficult to reach the right people. They can feel a bit impersonal in this way.
Date: June 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
I ended up having to foot a decent amount of the closing costs since I purchased a short sale property. I could not negotiate with the bank enough to have them cover the closing costs. In fact, a significant amount of the upfront costs were closing costs.
Interest Rate
I think the interest rate was market rate but actually went down significantly enough that 2 years later I refinanced with the better rate.
Loan Officer Service
Our loan officer was awesome since she was dealing with a short sale. We had some close calls about whether we would actually have the closing or not because the bank hadn't signed off on certain documents to help forgive the past loans. She was a rock star.
Overall Rating
Pros
Everything worked out in the end, so I really thought they did a good job. It was not an easy sell, considering all the parties involved. They did a great job getting everyone on the same page.
Cons
Their online tool for uploading the specific documents was cumbersome. That actually made dealing with the bank more of a pain than it needed to be.
Date: June 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
I am satisfied with the closing costs because we did not pay any. The fees were rolled in with our loan and they were very reasonable. We did not have to pay anything out of our own pockets.
Interest Rate
My interest rate is very low compared to others. I have an interest rate of 3.25 percent. It's so low in fact that when I receive calls now about refinancing most of the time it becomes a deal breaker because most other banks cant get an interest rate near that.
Loan Officer Service
Our loan office was fine. They did a good job and kept us updated on what was going on. There were a few hiccups in the process but nothing I can really point to being her fault. There were a few occasions I had trouble reaching her when we needed to speak to her but otherwise, it went as expected.
Overall Rating
Pros
Our lending institution has been very upfront with us about everything. Whenever there are changes they are available to speak to. They send out communications regularly on anything going on with our loan.
Cons
The only thing I dislike is that they are a large bank and sometimes when I call in to discuss something I may get a rep who is not fully versed in what is going on. I have to wait some time for them to get up to speed or find someone more knowledgeable to answer my questions.
Date: June 07, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
Our closing costs and fees were standard and comparable to other lenders. We paid the usual document fees and miscellaneous costs. Since they were all built into the mortgage it didn't feel bad.
Interest Rate
Our interest rate was competitive with other lenders at the time we got our mortgage. We shopped around and had our real estate agent looking for us as well, and determined that we were getting the best deal possible where we were.
Loan Officer Service
Our loan officer was very good at keeping us up to date on the process. Anytime I called to ask a question he got back to me within minutes. All the documentation was explained to us and everything was clear.
Overall Rating
Pros
Although Wells Fargo has been under fire for various bad tactics lately, we found our experience to be very clean, straightforward and easy. It met and exceeded our expectations.
Cons
There wasn't much to dislike. The cost was reasonable, the information was clear and the process itself made sense. The one thing I dislike the most is having to make our payment every month...
Date: June 06, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
There seemed to be some additional fees that cost us a few thousand more than what we expected. We would have liked to have seen the full total and the items broken down, not some unexpected extra charges.
Interest Rate
The interest rate was competitive with other bank's interest rate. What sold us is that this is the same place we normally bank and felt that by bundling things, it was easier to go into our line of credit if we needed it for a mortgage payment.
Loan Officer Service
The loan officer was very polite, but I do feel that they could have had some control inputting the details together so we knew the real price, not the subtotal.
Overall Rating
Pros
There are many Wells Fargo locations and the online services make it very easy for us to pull up our information and look at details. We appreciate that service.
Cons
It often feels like the lending agent was trying to sell us add-ons and you had to be alert, otherwise, it felt like we could have overspent.
Date: February 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
The sellers paid all the closing cost. We didn't come out of pocket on anything. We didn't feel the need to shop around
Interest Rate
We had a Va loan so it seemed to be a standard rate at the time. It was the lowest rate available so we didn't shop around.
Loan Officer Service
It was a easy process for the most part. She was quick to respond to any questions that we had. She would even come pick up needed forms at my work.
Overall Rating
Pros
I like that the lender is quick to respond and helpful. I also like that we can automate the payments and can make principal payments online.
Cons
I don't like that they didn't go over the advantages of having a shorter term loan. I wish they would have informed us of all the available options.
Date: December 01, 2017 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Closing Fee
The lender we use is very large and their closing costs are very competitive in comparison to other lenders. They reduced the fees involved since we were refinancing.
Interest Rate
Our mortgage rate is about a point higher than what is currently on the market.The difference is small enough that I don't believe it is worth the trouble and expense of refinancing.
Loan Officer Service
The loan officer kept us up to date on all necessary paperwork and tasks to be completed. They were easy to reach when I had a question or needed something from them.
Overall Rating
Pros
I like that they're always available and easy to reach. I like their online services and frequently take advantage of them. I also like that they don't bug us a lot after the deal was closed.
Cons
I don't have a lot to complain about with our lender. I think that I would go with them again in the same set of circumstances.
Date: September 04, 2018 Age: 32 Gender: Female Marital Status: Married
Closing Fee
Financial companies use the same formula to calculate interest rates, but the NIM must be much higher, as loans at financial companies are very risky and potentially costly. NIMs can be up to 20% to 30% so that if you lose your capital in one, there will be three to five new loans to lose a loan before.
Interest Rate
The greater the risk of a loan, the higher the interest rate. As a matter of fact, the more risky and easy-to-lose loans a bank has, the more it needs to boost its lending and interest rates, the higher the rate of NIM. For example, a bank with a NIM of 2% means that if you lose a loan worth 100 dongs, they need 50 new loans to make up for a 100 dollar loan that can not be repaid. that capital.
Loan Officer Service
This real interest rate includes the interest charged for the whole year plus the type of fee that the borrower pays. "We have never had such clear rules. Can not get people to computer time to know how much a year to pay the bank with such loans.
Overall Rating
Pros
It is necessary to take measures from state management agencies such as the State Bank of Vietnam and the Ministry of Finance to curb the interest rates currently in place in financial companies.
Cons
Specifying a specific lending interest rate of 35% per annum, this is a very high interest rate prevailing in financial companies. The interest rate of up to 50% is considered an "exorbitant" interest rate, rating usury no less than black credit.
Date: June 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
it is the ancillary fees that add up. little here, little there and it starts to become a large number.
Interest Rate
I felt the rate was competitive at the time. Or fees were lower with this bank, so it allowed me to put less down at the time.
Loan Officer Service
He did what was expected in order to get the loan to close and on time.
Overall Rating
Pros
They stayed in contact with me throughout the process and the online ability allowed me to skip having to actually print and sign documents. This was a large time saver.
Cons
I would not say this is specific to the financial institution but more mortgages in general, the government has gotten in the way and the entire process is now slower and more hurdles are in place that if done incorrectly can stop the entire loan.
Date: February 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
The fee closing cost of my lender is kind of similar to other lenders but I still prefer them
Interest Rate
My lender interest rate is very low compared to others, I can guarantee another borrower to use my lender because of the low-interest rate.
Loan Officer Service
My loan officer ensures that I understand the terms of the Loan I borrowed, he gave me an advice on how to go about the payment to avoid late interest rate accumulation.
Overall Rating
Pros
My lender is the best, he always give me useful advice, and always answered all the question I have about loan, and he also always give me useful approaches to loan
Cons
I don't dislike anything about my lender, I feel his the best
Date: August 31, 2018 Age: 33 Gender: Male Marital Status: Unmarried
Closing Fee
Our closing costs were the same as any others I might have looked into and the seller paid a portion of our fees as well.
Interest Rate
Our interest rate was a small amount higher than others available, but I was able to borrow a larger amount with less down so I was happy with my choice.
Loan Officer Service
Our loan officer went above and beyond to help us understand our process and what we were responsible to provide.
Overall Rating
Pros
I really like their website. I pretty exclusively pay my mortgage online. I also like that they called me once when the mortgage was due the net day and I hadn't paid yet just as a courtesy.
Cons
I once had to return a call where the mortgage company told me that I was behind on my payments. It was quickly resolved that my number had somehow been associated with a different account holder.
Date: August 30, 2018 Age: 61 Gender: Female Marital Status: Married
Closing Fee
The closing costs were reasonable and competitive with other lenders and banks.
Interest Rate
The interest rate given to us at the time was the same or better than other lenders. I would say that the interest rate was very competitive compared to other lenders.
Loan Officer Service
The loan officer was very competent and explained everything in an understanding way. I was very pleased with the service.
Overall Rating
Pros
I like the fact that you can go online and review your statements and payments. I find the site easy to understand and to look up things.
Cons
There was a time where I received repeated calls about other products from the lender to the point that I had to block the caller and go online to adjust my settings.
Date: December 01, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
They were very helpful with telling us upfront what all the charges would be, and they were very nice to work with
Interest Rate
Our interest rate is about average for what others are paying on their interest rates. If it would go down we would apply
Loan Officer Service
They took care of everything they needed to and it was a nice to go in knowing that everything was taken care of correctly.
Overall Rating
Pros
They were very helpful and very nice to work with. They made sure we understood what was being done at the time and were always there when we needed questions answered
Cons
I don't think there was anything we didn't like about them. They did their job and went out of their way to provide us with all the information we had inquired about.
Date: July 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Closing Fee
I did not compare other lenders as Quicken took care of everything for me.
Interest Rate
My interest rate was locked in at 4.9 % and now it has gotten much higher. I did not have a good enough credit score for a lower rate.
Loan Officer Service
He answered all my questions and kept me informed the whole time, even setting up the appraisal and lawyer meetings
Overall Rating
Pros
They made buying my first homeless scary. They did most of the legwork and made it easy for me to upload the documents they needed. They even found me, my realtor!
Cons
They got pushy with the paperwork, always needing, "just one more thing". Sometimes I felt overwhelmed and like it was taking too long.
Date: August 18, 2018 Age: 32 Gender: male Marital Status: Married
Closing Fee
Closing costs felt high, but they also offered a lot of explanation about why things cost the way they do and how things broke down
Interest Rate
I think we got a lower rate than offered from Quicken or rocket mortgage, in part because we have previously bought a home from the previous bank
Loan Officer Service
Joe was awesome and one of the reasons why I Wanted to use Lake Area in the first place. Very thorough and friendly
Overall Rating
Pros
Local, friendly, thorough explanations, info available right up front, took time to talk to us about everything. vERY responsive to nearly all message and questions
Cons
Sold our mortgage to Wells Fargo, which I don't like, but it is not the biggest deal since they aren't a big bank at all.
Date: June 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
The closing costs were not cheap, but I didn't expect them to be. I did not actively compare closing costs, though the newly purchased home had closing costs paid by the buyer,
Interest Rate
I Didn't actively compare because I bought through the same company, but my interest rate was low enough - like 3.75 percent.
Loan Officer Service
Joe was AWESOME and thoroughly explained everything to me, even at what I would deem strange hours - and cheerfully doing so.
Overall Rating
Pros
They offer great rates, great customer service, and decent closing cost prices. Honestly, the best part was Joe. The rest could be mostly replicated elsewhere, but Joe was outstanding in his personability and explanations.
Cons
Far away - though it isn't their fault for having a location where they do. Otherwise, I have nothing to complain about
Date: June 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
The only problem with the closing costs was that the closing agent, not the mortgage company, didn't see we have a $1000 property tax loan due from before we moved in, which was irritating. Otherwise, we had the seller pay most of the closing costs.
Interest Rate
Lower than what quicken offered, in part because we currently bank there and bought a house with the same bank (later sold) 2 years earlier. Our sis around 3.5 percent, Quicken was 4 percent or higher.
Loan Officer Service
Joe Lansr was professional, friendly, and sometimes excessively responsive (would answer emails after 9 for some reason). Provided thorough docs and walked me through difficult things like closing costs.
Overall Rating
Pros
Lake area is small and wonderful - always smiling, and provided lots of info about mortgages and how our old home sale would impact our new one.
Cons
Not open real late for actual banking - kind of far way since we moved to Stillwater, but that's where I wanted to live.
Date: December 01, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
We tried different closers, and they charge way too much for handling documents. They are part of the reason why closing is often negotiated.
Interest Rate
I dont know the exact interest rate of other lenders, but we got 3.35, which is pretty low all things considered and I am happy, seeing the mortgages of my parents and in laws
Loan Officer Service
Joe was awesome. Walked me through everything, sometimes twice, and answered all my questions whenever I asked. He also was very personable when I did have to go meet home.
Overall Rating
Pros
Did a great job helping me gather info and explaining everything in terms I undersatnd. Very responsive to all questions, on all ends, including underwriter and more. This is my second time using them.
Cons
Closing costs were high. I am rather far away from their office, but its not their problem. They sell my mortgage right afte rit closes, to Wells Fargo, who I hate.
Date: July 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
I was really satisfied. I think it was because they cut down on the costs a lot. I was expecting a lot more fees but was very surprised.
Interest Rate
The interest rate was a little lower. I think that was because of the time of day. I was really satisfied with the rate given.
Loan Officer Service
Yes, she is the most amazing person ever. She was so helpful along the way. I could not thank her enough for her service.
Overall Rating
Pros
It is the bank I use for all of our other investments. So it is the bank that I trust the most. This is why we used this bank for the mortgage.
Cons
I did not have any negative thoughts. I really like the service that was given to me. It could have been a little shorter turnaround for the documents, however.
Date: July 08, 2018 Age: >60 years Gender: Female Marital Status: Married
Closing Fee
The fee was zero dollars and included everything. Other lenders did not offer this option at the time of my mortgage search.
Interest Rate
It was comparable and the same rate for the same factors such as amount down, credit rating and so forth.
Loan Officer Service
My loan officer was outstanding. He was on top of the entire process and walked me through everything, even after handing me off to the closing agents he was available to answer any of my questions.
Overall Rating
Pros
The officers that work there were on top of the entire process. They kept me informed and updated every time something was needed or being done. I couldn't have asked for better service
Cons
There was nothing I disliked about the lending institution. I only have positive feelings toward them.
Date: December 01, 2017 Age: Above 60 Gender: Male Marital Status: Married
Interest Rate
We brought down the interest rate to 3.75%. Since we plan on living in this home 15+ years, we were thrilled with the rate and wanted as low as possible. This will be a great financial investment as this area is growing. I desire to retire early based upon the appreciation of this area, combined with good financial decisions and sound and regular investing.
Loan Officer Service
He was amazing. The best in the business. I liked him so much, I wrote to his bosses and filled out surveys about my experience (which I don't normally do for free). I recommend him to anyone I talk to regarding mortgages.
Overall Rating
Pros
Think Bank is a one-stop shop. We got our checking account, our insurance, our car insurance, and our mortgage there. I will use them as long as we're here due to the great service of our mortgage officer.
Cons
I don't have anything I dislike about Think. They have a great staff, great buildings and are genuine. Super nice, friendly and I like them a lot. They actually were one of the best parts about moving here so far.