Date: August 05, 2018 Age: 40 Gender: Female Marital Status: Married
Closing Fee
I was sent to a closing company by my realtor. I really didn't shop around as she said this was the place to go. I do wonder if it would be different if I was able to shop around. I felt the company we used was incompetent and left too much to the last minute. Another company would have been better.
Interest Rate
The interest rate is comparable to other lenders. It is not a great interest rate but after shopping around it is competitive. However, I feel the amount of interest paid on a home load, in general, is ridiculous.
Loan Officer Service
I was satisfied with the loan officer, but have not talked to him since. I feel like he was just a small part of the whole process. He was knowledgeable but once he made his money, he lost interest in helping.
Overall Rating
Pros
I like they told me exactly what they needed to give me the loan. They gave me all the information up front so I could gather my documents at one time and get approved quickly.
Cons
I felt like I was just another number. While getting approved they were very nice and helpful. Once approved and they had my business, then I got sent to the processing department and never talked to the same person twice.
Date: December 01, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
I feel like the closing costs were probably fairly standard. The only thing we didn't care for was having to pay for an appraisal 3 times, one of which was supposed to be credited back to us in closing costs and was not.
Interest Rate
I felt that the interest rate was fair. Our lender gave us a few things to do to improve our credit and decrease our interest rate from 4% to 3.5%, which was nice.
Loan Officer Service
Really, the service he provided was great. He was very helpful, any time there was an issue he had several solution options available. No matter what the issue was, he helped us stay optimistic that everything would work out in the end.
Overall Rating
Pros
Our lender was willing to work with us on buying an older home. They did a manual underwriting to accommodate our unique purchasing situation, buying from family.
Cons
The only thing I didn't care for was the conflicting information they gave us about certain repairs that would need to be done before closing. They would tell us that one thing wouldn't be an issue, but then later tell us that same thing needed to be fixed.
Date: September 01, 2018 Age: 27 Gender: Male Marital Status: Married
Closing Fee
The closing costs were all known to me and there were no hidden fees on anything. I felt like I was getting a great deal here.
Interest Rate
Other lenders do not have as good of policies as this one. I really trust this bank and they always do good things for me. I am very glad to have them at my side.
Loan Officer Service
The loan officer did a great job and was very helpful. They knew their stuff very well and they made me feel good through the whole process.
Date: September 01, 2018 Age: 28 Gender: Male Marital Status: Married
Closing Fee
The fees and closing costs with this bank were the best for me. They were not too bad and I did not mind them at all.
Interest Rate
The other lenders did not really have a transparent system in my opinion. There were too many things that confused me about them.
Loan Officer Service
The loan officer was really great. They were very smart and they made us feel very good about the whole process. It was easy with them.
Date: June 18, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Closing Fee
They were pretty close to others that I looked at and they were not out of line. I watch them very closely.
Interest Rate
It was very close to all of the other lenders that I looked because I do have a 780 credit score. I did expect a good rate.
Loan Officer Service
He was beyond helpful and I felt that he was both knowledgeable and trustworthy. That is why I chose him.
Overall Rating
Pros
He was very trustworthy and got back to me right away with needed documents and answered all questions very quickly.
Cons
I have heard so many bad things about Wells Fargo, I was a bit concerned about using them or that something may be hidden in the loan. The loan officer overcame those concerns.
Date: February 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
They were very helpful with telling us upfront what all the charges would be, and they were very nice to work with
Interest Rate
Our interest rate is about average for what others are paying on their interest rates. If it would go down we would apply
Loan Officer Service
They took care of everything they needed to and it was a nice to go in knowing that everything was taken care of correctly.
Overall Rating
Pros
They were very helpful and very nice to work with. They made sure we understood what was being done at the time and were always there when we needed questions answered
Cons
I don't think there was anything we didn't like about them. They did their job and went out of their way to provide us with all the information we had inquired about.
Date: August 20, 2018 Age: 33 Gender: Male Marital Status: Married
Closing Fee
The closing cost was handled and paid over by the seller of the home. We did not have to pay any closing cost fees making the transition smoother
Interest Rate
Our interest rate was a slight lowers than other banks in our area. They were able to search and find us a lower rate
Loan Officer Service
Load officer was very friendly and knowledgeable. He was able to negotiate a rate with a bigger mortgage company for a reasonable interest rate
Overall Rating
Pros
The bank itself location is about a 30 minutes drive from my house, so it's not very convenient. They also do not have any online banking at this time, which is disappointing
Cons
The only thing I dislike about this bank is their limited access to online banking. Honestly, this does not affect us too much since we have just a mortgage with this bank
Date: June 09, 2018 Age: >60 years Gender: Female Marital Status: Unmarried
Closing Fee
My closing cost was approx $1000.00. I was pleased with these costs because last time I had a loan it was approx 2200.00
Interest Rate
I checked rates and was quoted a rate of 4.0 from lender but when it came time to close on the loan it had been lowered to 3.75%.
Loan Officer Service
They were very helpful and tried to meet my needs and were able to get me a lower rate than others had offered.
Overall Rating
Pros
They were very helpful and assuring. I felt like I received excellent service and rates. My questions were answered in a timely manner.
Cons
There was nothing I disliked other than having to pay closings costs and they could not be avoided. It was a positive experience.
Date: December 01, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
I was pleased with my closing costs. Compared to a traditional bank the fees at my Credit Union were about 1/2. Once again I was very happy with my choice of lenders.
Interest Rate
I was told in October my interest rate would be 4.25%. The day after the 2016 election I called my lender and asked if they thought it would go down due to President Trump, they said no but two days later they told me it in fact had gone down and I was able to get 3.65%, Big Smile!!! I did not check with other lenders because I had a relationship with this lender and wanted to use them.
Loan Officer Service
They kept me informed of any and all problems or changes in my loan process. I received an email and or a call whenever something changed. It made me feel very important.
Overall Rating
Pros
My lender was just great. Could not have asked for a better lender. I received personal service and was told if I could not make it into the office with the proper paper work someone would come by and pick it up. They treated me like a high-value customer.
Cons
I did not have anything that I disliked about my lender. Great service as always.
Date: December 01, 2017 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
Using a credit union keeps the closing and fee at a minimum. It was a very low amount compared to other institutions.
Interest Rate
It was a pleasant experience to see low-interest rates, fees, and charges. I also like the good services provided by the firm. I have borrowed 4 times from my credit union for a home purchase and it has always gone smoothly. Do not know how it would be using another lender but I can't imagine it being any better.
Loan Officer Service
I needed funds to purchase my home and I made the call and they said I could come in or they would come to me. I went to the lender and they explained the process and I completed the paperwork. I received an update via email or call about every three days...very smooth process.
Overall Rating
Pros
Using my Credit Union was a great choice, no complaints at all.
Cons
There was nothing I dislike about my lender from the employees to the rate it all was good
Date: December 01, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
When I purchased my home it was set up the seller paid all closing costs and fees so I can't speak to how I felt on closing costs and fees as I did not pay them
Interest Rate
My interest rate of 3.25 fixed I thought was a good deal compared to what was available at the time. I could have gone with a lower variable rate but did not want to take the chance of it going up and felt secure using the fixed rate. right now the average rate in my state is 3.97 so I feel I made the right choice.
Loan Officer Service
Everything went very smooth with our loan officer. She was very informative and honest with all the dealings. She worked with us through all the paperwork and it went very smooth and very fast. Hassle free is what I would say it was.
Overall Rating
Pros
They lender worked with us and made me feel like there were on our side and wanted to help. They explained each step and showed us all the options and what would work best for us. They were very attentive and worked through everything very fast, but not so fast that we didn't know what was going on.
Cons
I truly can not find anything negative to say about the lender. I would go through the whole process again with them and have no worries. They were a joy to work with and made it easy
Date: February 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
I'm not sure what the costs are compared with others because that's something that is determined/learned more towards the end of the process. I had an idea of what my lender was on par because my brother got a loan with them the year before.
Interest Rate
I checked with about 8 different places and my interest rate is much lower than anything I was able to find at other institutions.
Loan Officer Service
He was great to work with. He knew my parents for years and years, so I had a little relationship with him before I applied for the loan. He was a touch hard to reach a few times but overall was a good experience.
Overall Rating
Pros
When it comes down to it, the interest rate is really the largest thing to factor in and I know mine was the lowest in our area, which will save me thousands of dollars over the course of 30 years.
Cons
They have a really poor online portal to help look, change, and review my current loan, rates, amortization schedules, etc. I'd really like an upgrade to the different things I can see and do with my individual loan.