Date: June 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
we had minimal closing cost on the home and most were paid by the seller. We did not need to put much to the closing cost which was nice since it was our first home.
Interest Rate
mostly the lowest compared to other options at the time. We looked around a little before deciding to go with this lender and compared to other it was on the lower end.
Loan Officer Service
She was good for the most part but did make a mistake towards the end of a fee she did not mention. Luckily she was able to have this fee paid by the bank because of her mistake.
Overall Rating
Pros
It was easy to go into the office and speak to someone to put in the application and get everything started. We had our approval letter later that day and we were ready to go ahead and look at homes.
Cons
It was a bigger bank so it was not that personal of an experience which would have been nice if it had been. Sometimes it is nice to have the extra touch.
Date: September 01, 2018 Age: 27 Gender: Female Marital Status: Married
Closing Fee
The original lending company had decent closing fees. I think I only paid a bit over $3,000-4,000. It seemed like a good closing cost as compared to others but again, my first mortgage so I'm not 100% sure what is a good price for closing costs.
Interest Rate
I'm not familiar with other lenders but I was hoping for my interest rate to be below 4%. It is currently at 4.125%. My uncle was the loan officer and suggested I lock in my interest rate before Trump went into office as he foresaw that the interest rate would rise, which it did.
Loan Officer Service
My uncle was the loan officer and he and his assistant worked very hard on my behalf. My uncle was able to lock in a decent interest rate before Trump took office and also made a lot of suggestions on how to improve my credit. His assistant was always ready to answer any questions I had and was very responsive.
Overall Rating
Pros
It was an easy process and I felt like the rate and fees were pretty good. Overall, I loved how responsive my loan officer was and the advice he gave. I made a lot of silly mistakes during closing like throwing all my cash into stocks and losing some money and my officer was really good at explaining things to me and keeping me in check.
Cons
I hated that my loan was sold so quickly. The week or two after I closed, my loan was already sold to, I think, Freddie Mac. It was then sold again 2 more times and it is annoying to try to keep track of where my payments are supposed to go and make sure the banks transferred payment history properly.
Date: July 27, 2018 Age: 26 Gender: Male Marital Status: Married
Closing Fee
I feel that my closing costs were decent, I don't feel that they were fair. My broker got less than the other broker....and also we were blindsided by the oil cost.
Interest Rate
The rates were very good when I purchased my home, I had very good credit and got a very good rate. I picked this bank because they gave me the best rate.
Loan Officer Service
The loan officer was friendly and all in all fine.
Overall Rating
Pros
We went with that specific bank, but they quickly sold our mortgage to another bank. We were not very happy with this and we did not have any warning.
Cons
I do not have much of an opinion on the original lender. Everything went smoothly originally but they pretty much sold our loan to another bank. I don't think we made one payment with them.
Date: December 01, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
The closing cost of my lender was about the same as other lenders. I had a mortgage agent who shopped around for the best closing cost for me to choose from, and he helped me find a mortgage that had the best combination of closing costs, and rate available.
Interest Rate
The interest rate of my lender was about the same as other lenders. I had a mortgage agent who shopped around for the best rate for me to choose from, and he helped me find a mortgage that had the best combination of closing costs, and rate available.
Loan Officer Service
The process took a bit longer than I would have hoped and the rate and closing costs was higher than he had predicted but otherwise he did a good job finding us a good mortgage with a reliable company
Overall Rating
Pros
My lender has been willing to work with me on a personal level to overcome any issues that have arisen in paying our mortgage.
Cons
I dislike their online options, and their website is difficult to use. If there is one thing about my lender I could change it would be their online portal its barely useable and severely out of date.