I closed with y company over 20 years ago, so I can't remember the closing. My mother was advising me, and I remember she said she was satisfied I was getting a fair deal.
Interest Rate
I have 3.8 percent...I'm not sure what other lenders have right now, but I have a spotty credit history and I'm pretty sure I could not get better than this.
Loan Officer Service
They were slow as molasses in January and really insulting about my mother helping me, but they got me the deal I wanted.
Date: August 14, 2018 Age: 53 Gender: Female Marital Status: Married
Closing Fee
The seller paid all closing costs on the loan so I was very satisfied with that
Interest Rate
We got the loan when they were giving anyone a loan at a high rate of interest so our loan is pretty high and we just don't refinance because of the hassle
Loan Officer Service
The loan officer was very pleasant she explained everything in detail and was well informed
Overall Rating
Pros
The loan company we have our loan with now is not the same one we got the original loan with, the loan has been sold like 15 times so honestly I have never dealt with Ocwen other than to send in our monthly payment
Cons
There isn't any communication between our lending institution and us. So I guess that is a negative aspect of having a loan with them
Date: August 10, 2018 Age: 28 Gender: Female Marital Status: Married
Closing Fee
I was feeling like everything was good there. There was a bit of unexpected cost but that was from my misunderstanding, not anything they did.
Interest Rate
I feel like we got the best one. I shopped around for a bit before deciding and it was the best deal around.
Loan Officer Service
They made sure to really take the time and explain everything needed. They were there anytime we needed.
Overall Rating
Pros
They make things easy to do and make things easy to understand. They make sure that I know when anything special is going on.
Cons
I don't' like how much they can be closed for holidays. I wish that they would have 24-hour service.
Date: July 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
The seller paid all the closing costs so I was quite pleased with the out of that
Interest Rate
We didn't have the best credit at the time of the purchase so we have a pretty high-interest rate
Loan Officer Service
She was a great help she did her best to get us the best deal, although she wasn't with Ocwen since our loan has been sold many times over the years
Overall Rating
Pros
I have never really had any interaction with Ocwen other than to make monthly payments to them. I only get mail or email from them and have never spoken directly to anyone there
Cons
The website they have isn't the best to even make an online payment they charge you, so, I just use my banking app to make a payment to them each month
Date: June 25, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
My closing costs were very minimal and the rates at the time were much better than other lenders.
Interest Rate
My interest rate is 3.5 percent which is a great interest rate. Have had my mortgage company since 2001. They are always willing to work with the customers if they are having issues and they really try and make sure you stay in your home.
Loan Officer Service
I went through a broker and he was so efficient and made sure I got the best deal for what I was looking for.
Overall Rating
Pros
The fact was I was going to lose my place after 20 years because my financial situation which changed drastically. Called my mortgage company and told them I was going to give my place up to them and they found an alternative loan that allows me to continue living here because I have been so great on my mortgage payments for 20 years never missed a one. They lower my payments which allowed me to continue living her an owning my place. They are the best mortgage company around.
Cons
I dislike nothing about this company. They are willing to work with their customers to keep their homes
Date: December 01, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
I HAD HEARD FROM FRIENDS OF OTHER CLOSING COSTS FEES AND OURS WAS ABOUT AVERAGE. SO I WASN'T TO DISAPPOINTED WITH IT I KNEW WHAT TO EXPECT.
Interest Rate
WE STARTED OUT WITH A PRETTY HIGH INTEREST RATE OF 9% BECAUSE OF CREDIT PROBLEMS. BUT AFTER 12 YEARS WE HAVE GOTTEN IT DOWN TO 4.6%
Loan Officer Service
HE WAS VERY HELPFUL. HE ALWAYS GOT BACK TO US PROMPTLY WHEN WE HAD ANY QUESTIONS AND HE ALWAYS OFFERED US GOOD SUGGESTIONS IF WE NEEDED THEM.
Overall Rating
Pros
I THINK THEY WERE VERY HONEST. WHEN WE DID HAVE A QUESTION THEY ALWAYS GAVE US A HONEST THEY WOULD ALWAYS GIVE US A WORST CASE SCENARIO SO WE KNEW WHAT TO EXPECT IN CASE WE HAD ANY PROBLEMS THAT POPPED UP.
Cons
THE ONLY REALLY BAD THING I CAN SAY IS THAT THEY WERE PRETTY SLOW. IT ALWAYS TOOK THEM A DAY TO GET BACK WITH US. I HATED CALLING THEM ALSO BECAUSE IT TOOK A WHILE JUST TO GO THROUGH THE AUTOMATED SYSTEM JUST TO TALK TO SOMEONE.