Date: September 03, 2018 Age: 54 Gender: Female Marital Status: Married
Closing Fee
I'm never happy about having to pay fees or closing costs, but I thought that the fees were reasonably fair and agreed to pay them.
Interest Rate
I think the interest rate is totally fair. We refinanced a couple of years ago and I'm pleased with the rate we received.
Loan Officer Service
I thought the loan officer was pleasant, professional, courteous, and worked hard to complete the loan. I don't have any complaints.
Overall Rating
Pros
They're good to deal with, they have a great website, and occasionally when you have to talk to someone by phone, they're very pleasant. Their monthly paper statements are thorough and easy to understand.
Cons
I don't really have anything negative to say. I've been really pleased with the experience so far with their customer service.
Date: September 02, 2018 Age: 35 Gender: Male Marital Status: Married
Closing Fee
no closing costs was great. got my lender from lending tree. they took care of everything.
Interest Rate
have an incredible interest rate compared to other lenders. just wish I could get rid of the mortgage insurance since I have an FHA loan.
Loan Officer Service
our loan officer was great. he took care of everything and helped get our credit in order.
Overall Rating
Pros
the lending institution helped get everything in order. they took care of everything.
Cons
out of the area. cant meet with them.
Date: August 31, 2018 Age: 33 Gender: Male Marital Status: Unmarried
Closing Fee
Our closing costs were the same as any others I might have looked into and the seller paid a portion of our fees as well.
Interest Rate
Our interest rate was a small amount higher than others available, but I was able to borrow a larger amount with less down so I was happy with my choice.
Loan Officer Service
Our loan officer went above and beyond to help us understand our process and what we were responsible to provide.
Overall Rating
Pros
I really like their website. I pretty exclusively pay my mortgage online. I also like that they called me once when the mortgage was due the net day and I hadn't paid yet just as a courtesy.
Cons
I once had to return a call where the mortgage company told me that I was behind on my payments. It was quickly resolved that my number had somehow been associated with a different account holder.
Date: August 30, 2018 Age: 61 Gender: Female Marital Status: Married
Closing Fee
The closing costs were reasonable and competitive with other lenders and banks.
Interest Rate
The interest rate given to us at the time was the same or better than other lenders. I would say that the interest rate was very competitive compared to other lenders.
Loan Officer Service
The loan officer was very competent and explained everything in an understanding way. I was very pleased with the service.
Overall Rating
Pros
I like the fact that you can go online and review your statements and payments. I find the site easy to understand and to look up things.
Cons
There was a time where I received repeated calls about other products from the lender to the point that I had to block the caller and go online to adjust my settings.
Date: July 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
I am not sure how the closing fee/cost from our lender compares to others but according to our realtor it was comparable
Interest Rate
We got the lowest rate around and then paid points so that we could have an even lower rate which will save us money in the long run
Loan Officer Service
I wish that our loan officer had better described the entire process to us and not just answered questions as they came up
Overall Rating
Pros
We were able to set up easy online auto payment and there is no penalty for early pay off which allows us some flexibility in paying off our mortgage
Cons
I don't like that as we make additional payments each month the amount we have to pay remains the same -- it should be adjusted each month based on the payoff date so that if money becomes tight at some point down the line the rates are lowered.
Date: June 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
I was completely satisfied with the closing cost of my mortgage lender because I didn't have to pay closing costs at all.
Interest Rate
The interest rate I was offered was comparable to the interest rates available to me by other mortgage lenders at that time.
Loan Officer Service
I was completely satisfied with the service provided by my mortgage loan officer because he was very helpful throughout the whole process.
Overall Rating
Pros
I liked everything about the mortgage lender because the process was easy and everything went smoothly when I purchased my home.
Cons
There is really nothing I dislike about my lending institution because I have never experienced any problems with them during the purchase process.
Date: June 18, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
I would have liked the fees to have been a little lower. I think that mortgage costs are excessive. However, I thought they were pretty fair about what they charged.
Interest Rate
I would have liked it to have been a little lower, but overall I thought the interest rate was really good. I'm pretty happy with it.
Loan Officer Service
I'm pretty happy with the service we received. Loan officers are just too busy these days and he and his staff did a good job of handling the process for us. It was a VA loan, which can be more time to consume and more cumbersome, but they handled it well.
Overall Rating
Pros
I like the fact that they're professional and easy to deal with. They've got a good website that is easy to use and any time I've had to talk to someone in person, they've been responsive.
Cons
I've never been a big fan of the mortgage process. I get frustrated with the costs, the paperwork and the process. It seems overwhelming at times. But they did a good job of getting us through it and eventually, we got our loan.