Date: September 04, 2018 Age: 27 Gender: Female Marital Status: Married
Closing Fee
The seller actually paid all of the closing costs of the house. I was very lucky to have such a generous seller.
Interest Rate
I was able to get a 4.25% around the year 2011 for my home in Norwalk. I did not shop around as my loan officer said that was the best rate for my credit score.
Loan Officer Service
Juan Gamez was instrumental in getting the loan approved. He knew all the legal tricks to getting the right down payment for the FHA loan.
Overall Rating
Pros
Quicken Loans was fast and responsive when it came to any questions or concerns. They were one of the few mortgage companies that did not take advantage of people before the mortgage crisis.
Cons
I wish they had a local building that you could walk into to talk to someone face to face rather than just interacting online. But that is the signs of the times.
Date: September 03, 2018 Age: 44 Gender: Female Marital Status: Married
Closing Fee
Closing rate is what was expected at the time of closing. We believe Quicken Loans was fair in their closing cost fees.
Interest Rate
We did google research looking at other lenders to refinance. Quicken Loans was the best rate if we refinanced with them. At the time the interest rates labeled by the government was running at low, so used the opportunity to lower our mortgage.
Loan Officer Service
We are currently looking at buying another home. We are still going to do a mortgage with Quicken Loans. Quicken Loan reps are very professional.
Overall Rating
Pros
Their customer service reps are helpful and they are working with us closely to make sure the transition smooth. I would recommend Quicken Loans to anyone whom would like to buy a home for financing or refinancing.
Cons
Sometimes it is difficult to chase down some paperwork needed for a new loan dealing with special specifications. But they have been very co-operating with and keep me posted on changes.
Date: September 03, 2018 Age: 59 Gender: Female Marital Status: Married
Closing Fee
Quicken loans provided us with a great closing cost of our loan, which surprised me because I wasn't expecting that. Would recommend them to anyone.
Interest Rate
Got a good rate through Quicken Loans. They locked the interest in for us when we ran into some difficulties with our loan.
Loan Officer Service
The service we got from the loans officer was outstanding. He was there to help us every step of the way, and answer our questions as well.
Overall Rating
Pros
Quicken loans helped us every step of the way on obtaining our mortgage. Our banker was a great guy and was always there if we needed help.
Cons
There is nothing to dislike about my lender. They were good to me and my spouse during the loan process.
Date: September 02, 2018 Age: 35 Gender: Male Marital Status: Married
Closing Fee
These were much higher than we've experienced in the past. Closing costs were about double what we were expecting. We've had 2 mortgages in the past but these closing costs were higher than what we expected.
Interest Rate
We recently bought a new house and believed we would qualify for the best interest rates based on our income and credit report/score/history. We were slightly disappointed at the rate we received based on everything we have seen from sites like Zillow showing current interest rates for well-qualified borrowers.
Loan Officer Service
Service was good. Very responsive. Frequent communication and interaction with everyone along the way. When we had questions or needed answers, someone was able to provide them to us quickly.
Overall Rating
Pros
I like the online nature of Quicken Loans. I like being able to access information and documents electronically very easily. I like being able to navigate the system easily from a mobile device.
Cons
I was dissatisfied with the length of time it took for us to close. We were all lined up and ready to go and were told we would be able to possibly close within 3 weeks. It ended up taking nearly 2 months and that was disappointing.
Date: August 04, 2018 Age: 25 Gender: Female Marital Status: Married
Closing Fee
the closing cost seemed to be the average cost based on what I had heard
Interest Rate
I thought I received a fair interest rate considering my credit history. I was happy with the offer. it was better than the others
Loan Officer Service
they were attentive and listened to everything I had to say. they did not make me feel rushed
Overall Rating
Pros
it was a very easy process. I love being able to do it online. it made my experience so much better than having to go to a different location.
Cons
some of the responses seemed generic like they were automated. also when I first used the website and was unsure of my next step they bothered me a lot with phone calls and emails.
Date: August 03, 2018 Age: 68 Gender: Female Marital Status: Married
Closing Fee
I think the fees are too high for most people. The lenders make so much money and these costs are totally out of control and very unfair.
Interest Rate
The interest rate from this lender was within the range of rates at the time I got the mortgage. It was certainly nothing special but the going rate.
Loan Officer Service
The loan officer was very knowledgeable and could advise about the costs of the loan and appraisal etc.
Overall Rating
Pros
Quicken loans are very easy to use and very user-friendly. The online availability of info is terrific and their service personnel is terrific.
Cons
The rates and costs of a mortgage are just too expensive and the consumer can't get a break on these.
Date: July 30, 2018 Age: 53 Gender: Male Marital Status: Married
Closing Fee
I am never satisfied with the fees they charge me to lend me money and then get more money in interest from me.
Interest Rate
Much better rate than is currently being offered. Sure they are taking a profit.
Loan Officer Service
It was ok, they got the closing fees wrong.. That was stupid.
Overall Rating
Pros
They were quick and relatively cheap but relative to what. So they got me out of a 5 loan to a 2.99 loan
Cons
They were all peppy at the first and the closing fee was one thing then it was something quite higher and I had to scramble to get more money to close.
Date: July 27, 2018 Age: 33 Gender: Female Marital Status: Married
Closing Fee
Seller paid all of the closing costs in the closing, but I feel that our closing costs were an average price in this area for the home we bought compared to the other homes on the market currently.
Interest Rate
My rate is pretty decent compared to other mortgage lenders. I put a decent amount down, and pay extra every month in order for my interest payments to be less.
Loan Officer Service
Our loan officer, Jenn was absolutely amazing during the whole buying process. She helped us from beginning to end, including paying odd old debts, in the beginning, to help raise our credit scores, to helping all the way to the end with every detail possible. Always got back to us very quickly when emailed or called, overall someone excellent to work with.
Overall Rating
Pros
the lending/bank was just as great during this whole process. we had no idea what we were doing as first-time homebuyers and they made sure they covered every aspect possible as well as kept us informed us everything during the whole ordeal.
Cons
We honestly didn't really have anything that we disliked about the lender or bank. they made the whole process go very smoothly.
Date: July 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
It seemed like they could not get it right and had to pay more than got it right back
Interest Rate
At the time all were good but mine was better. I felt like they being a bigger company helped me out.
Loan Officer Service
They hook you in and then move you along felt like a piece of meat
Overall Rating
Pros
Online quick and approved. They were responsive and easy to get ahold of
Cons
After the initial blush wore off I found it odd that they could not get the upfront fees figured out
Date: July 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
The fees and closing costs with our lender were comparable to other lenders. We were not surprised by the prices in any way.
Interest Rate
Our lender offered very comparable interest rates to other lenders. We were able to find a great rate and deal, considering the price of our home and debt we have outside of our mortgage, mostly student loans.
Loan Officer Service
Our Loan officer was wonderful and available as we needed him. He made the experience much easier than we expected and he helped us immensely, as we were first time home buyers.
Overall Rating
Pros
I liked the online aspect of our lending institution. This was great for us as first time home buyers. We were able to find answers to all of our questions and we felt very good about the process.
Cons
There was little that I did not like about out Lending institution. If I had to pick something I would say that a lot of the process did not feel very personable.
Date: July 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Closing Fee
I did not compare other lenders as Quicken took care of everything for me.
Interest Rate
My interest rate was locked in at 4.9 % and now it has gotten much higher. I did not have a good enough credit score for a lower rate.
Loan Officer Service
He answered all my questions and kept me informed the whole time, even setting up the appraisal and lawyer meetings
Overall Rating
Pros
They made buying my first homeless scary. They did most of the legwork and made it easy for me to upload the documents they needed. They even found me, my realtor!
Cons
They got pushy with the paperwork, always needing, "just one more thing". Sometimes I felt overwhelmed and like it was taking too long.
Date: July 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Interest Rate
So to describe the interest rate of my lender Quicken compared to other lenders is easy. It was quite comparable.
Loan Officer Service
The service provided by my loan officer at Quicken was excellent. She kept us apprised of the loan process and was always available for questions. My loan officer was a pleasure to work with and I would recommend her to others.
Overall Rating
Pros
Quicken was very professional and seamless in their operation. I was hesitant about contacting them at first because I thought they were a fly-by-night operation. But I was wrong! The Quicken team did a fantastic job helping us from application to close.
Cons
Date: June 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
The lender fees were low compared to local lenders. After receiving an initial pre-approval, I talked to a lender recommended by my realtor and ended up staying with quicken.
Interest Rate
I used rocket mortgage by quicken. It was extremely fast and the lender I was assigned was responsive and friendly.
Loan Officer Service
He was in constant contact and very helpful. He seemed very interested in making sure that we got exactly what we wanted at a price we could afford.
Overall Rating
Pros
None of the fees changed from when he first quoted us, until closing. They were very transparent and customer friendly.
Cons
I did not dislike anything about the lending institution. The only downside to using quicken was that there was a statewide grant that they did not offer.
Date: June 25, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
Our closing costs were only a small part of the total amount of the mortgage. Every cost was explained and any questions we had were answered. The closing costs were much lower than we had paid on a previous mortgage that was for less money. What was not to like?
Interest Rate
Quicken loans were incredibly easy to work with. Since we were selling a farm to buy a farm, not many lenders were interested in working with us. We had approximately 70 - 75% of the money from the sale of our farm to pay for the new farm, so the process was able to be completed over the phone/computer. The interest rate we were offered was only .25% over the house market rate and the terms and closing costs were incredibly fair. We later refinanced with Quicken Loans a little over a year after we did the original purchase to expand the barn and were actually able to get a lower interest rate.
Loan Officer Service
Our loan officer was quick to approve our mortgage and was reaching out to us at least weekly during the selling phase of our farm and again with the purchase phase of our new farm. We asked for a $10,000 increase in the mortgage over the phone and had it granted in the same phone call. It felt like we had personalized service, although we never meet the officer face to face. It was a seamless, painless process.
Overall Rating
Pros
Quicken Loans was easy to reach out to via phone/computer. If we reached out via computer, usually had a phone call within 24 hours following up on what we asked/wanted. They were very easy to work with, all documents were explained, delivered both electronically and physically. They handled all the necessary paperwork and explained what they needed every step of the way. They set the closing at a time and place that was convenient for us. They explained our options, discussed rates and terms, answered all our questions whenever we reached out to them either via phone or email. Would highly recommend them!
Cons
Sorry, there was nothing with the process that we didn't like. They kept us informed, explained things and stayed on top of the process.
Date: June 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
The closing cost was actually much less than I had expected and saved for. We had some money left over, so we used that money to work on some projects for the house and improved some parts of it that needed it. I was happy about this.
Interest Rate
I believe Quicken offered me a very competitive rate given my limited credit history and in comparison to what some of the banks had offered me. I am quite happy with it and think it is fair in today's market
Loan Officer Service
They were always extremely helpful and seemed to know their stuff quite well. Even if I did the online application online, their reps were always on top of things and were there to answer any questions I had. I would use them again every single time.
Overall Rating
Pros
I like that they truly make the home buying process much easier than other lenders. Quicken seems to be leaner and it helps them be much more efficient in all of their processes. They are very friendly and helpful as well which makes a huge difference in the home buying process.
Cons
The only drawback is that this is not a transaction that is done in person. You have to be willing to trust the process and do everything online. I had a friend who is a lawyer look at the paperwork, so I suggest the same to be cautious, but other than that, it was great overall.
Date: February 11, 2018 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
The closing cost was paid mostly by the seller, so we didn't have much to pay. I also found a coupon code from Quicken Loans which gave us $500 off of closing costs and $500 cash after the closing took place.
Interest Rate
Our loan was an FHA loan so the interest rate was predetermined. I think ours was 3.6%, not sure but it was already pre-established at the time we took out the loan.
Loan Officer Service
My loan officer was great. We dealt with 3 different people during the process, everyone was so kind and helpful. No one made you feel bad if there was something that needs to be fixed and everyone was extremely responsive. I would work with Quicken Loans again in a heartbeat.
Overall Rating
Pros
The process was extremely easy. I liked to be able to view the whole process online. I could see if a status changed and could submit the documents directly to the lender myself.
Cons
There isn't anything I dislike. If I had to pick it would be that there is a different representative for each different part of the process. That really didn't bother me though. In fact, I liked that there was an expert in each different piece.
Date: February 09, 2018 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
The fees were ok, It was stupid that I had to pay the fee then got it rebated directly to me.
Interest Rate
I got a 2.99 interest rate down from 5.0 and lowered my payments down to $1860 from $2600 rates were very competitive.
Loan Officer Service
He was online and on phone and pretty good a getting it going
Overall Rating
Pros
All online ready to do business and answer questions quickly. Very good
Cons
I did not like the uncertainty with what the fees were actually going to be One minute it was a manageable fee then it was higher.
Date: January 30, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Closing Fee
They were a bit higher than the initial disclosure. They were about the same as other lenders for this mortgage type. However, I feel the closing costs were much higher than they should have been.
Interest Rate
The rate was about other lenders were charging for this type of mortgage. My mortgage is not large and many lenders had minimum mortgage rates.
Loan Officer Service
I trust Quicken loans and have found their honesty acceptable. The loan officer was well informed and able to answer any questions I had. Additionally, he was able to offer several alternatives for me to choose from.
Overall Rating
Pros
I have a feeling of trust with Quicken Loans. This is the second time I have used this lender and they are quick to respond and answer questions and the lending process was much better than I have had with regular banks.
Cons
They don't always have the best rates or closing costs. They are a large corporation and most of the loan people are out of state. It would be nice to have a local lender. There is a lot of faxing and emailing which can get annoying.
Date: January 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
We had less than 1000 in closing costs mainly because we bought our house for less than it was worth and the seller was really motivated.
Interest Rate
Our interest rate is fixed so it was about the same as most other lenders but the process was much easier and faster then most others
Loan Officer Service
Our Loan officer was fantastic and even managed to get another 10000 knocked off the price of our home while we were still in negotiation.
Overall Rating
Pros
Our lender was very easy to work with. The process was really painless and our officer made sure we understood what we were signing as well as the terms. He was happy to answer any questions we had.
Cons
By definition being "approved" is a nerve wracking process. The approval process wasn't "bad" or hard it was just something you worry about when it's going on.