Date: September 04, 2018 Age: 38 Gender: Male Marital Status: Married
Closing Fee
The fees we paid struck me as pretty reasonable. It was quite a while ago that we got our loan so I'm not entirely sure.
Interest Rate
We got our loan when the rates were very good. We have enjoyed a great rate for as long as we have owned our house.
Loan Officer Service
They communicate well and clearly. There is not a lot of extraneous communication. They don't seem to sell our information to advertisers.
Overall Rating
Pros
I really have little feeling for them one way or the other. We were assigned them as our lender so while they have been fine to work with, I have no great feelings for them.
Cons
I really have little feeling for them one way or the other. We were assigned them as our lender so while they have been fine to work with, I have no great feelings for them.
I paid nothing for my closing cost because I refinanced under a special program (not HARP) for lenders refinancing to keep an existing mortgage with the existing mortgage company. I had almost no equity in my house, and other lenders were going to charge me several thousand in addition to my having to provide cash to even out the value. I was very satisfied with the end cost of my closing.
Interest Rate
My rate is slightly high. I refinanced a house that had very little equity, in a time when mortgage rates were very uncertain and were rising. Months later, the rates dropped a whole point. I refinanced when I did because my lawyers and I assumed rates were about to skyrocket and I had a legal deadline, but now I see I might have been able to get a better rate if I'd waited until winter.
Loan Officer Service
My loan officer could not have been more convenient. I did the entire process online while I was at work, from talking about my situation to get the best program for refinancing, to discussing the long-term costs of coming up with extra cash, to scheduling my notary.
Overall Rating
Pros
My lender was extremely sympathetic to my particular situation and went out of their way to make the whole process convenient and anxiety free for me. The notary came to me, at my office, and I signed the paperwork here. Even the appraiser could not have put me more at ease. I loved the customer service I received.
Closing costs for my mortgage loan were perfect. I was only obligated to pay $500 on closing costs for a $70,000 home. The $500 paid for the inspection fees inquired during the home buying process. The remainder of the closing costs fell on the seller. Couldn't have any lower costs at any other lender.
Interest Rate
The interest rate on my mortgage loan from regions is exceptional compared to that of other lenders. When getting preapproved other lenders would only offer me high-interest loans due to this being my first home loan. However, regions kept the mortgage interest low based on my credit report and bill payment history.
Loan Officer Service
My loan officer was terrible. She was very disorganized and would constantly call me back into her office multiple times per day to sign a paper she forgot about or couldn't previously find at the last minute. She had me fill out paperwork that wasn't even needed for the loan and she failed to return any of my phone calls. Additionally, she was always late to our meetings, never gave me an update on the status of my loan, and she forgot to set up an escrow account. During final closing on the house, my loan officer showed up 2 hours late to the meeting.
Overall Rating
Pros
The lending institution gave me low closing costs, a loan when other places wouldn't, and a good interest rate. They offer an online portal that I can access to see everything I need to know about my loan, make payments, and see fund distributions.
Cons
Every year the calculate my escrow wrong so it's either me getting a refund or me having to pay them thousands more every year depending on which way they screwed up. Their communication sucks because they never answer the phone, office personal knows nothing about your loan or Mortgage payments, they never return a phone call or email, and they seem to have an overall I don't care attitude.
Date: August 31, 2018 Age: 27 Gender: Male Marital Status: Married
Closing Fee
The closing cost was pretty much at the posted price but was able to get a few things out of it that we wouldn't have otherwise.
Interest Rate
The interest for the loan is pretty reasonable and was able to explain every part of it to us very clearly and without having questions related to it.
Loan Officer Service
My loan officer was very nice and was able to help us understand everything we needed to during the closing of the house.
Overall Rating
Pros
I like the ease we had for closing on the house and how we knew everything we needed to in closing for the house
Cons
I wish it went a little quicker than it did but the length it took to do so wasn't so bad when it was all finished
Date: August 03, 2018 Age: 44 Gender: Female Marital Status: Married
Closing Fee
Its been a while since I've refinanced but the closing costs were what I expected. I take into account all totals and compare to other lenders to determine the best deal compared to service and reputation.
Interest Rate
I have a little higher interest rate but it meant avoiding PMI so I was OK. I also didn't pay much in points. The math showed that the higher points weren't warranted for the lower interest rate.
Loan Officer Service
The loan officer was fine. It was an extremely busy season so the closing was delayed.
Overall Rating
Pros
ROUNDPOINT made it really easy to do business with them. I had a checklist upfront and we could upload documentation.
Cons
The delay in the closing a few times was annoying. It never seems to be settled on the correct date - no matter what lender I've used.
Date: July 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
I'M NEVER HAPPY WITH PAYING FEES OR CLOSING COSTS. THEY ARE RIP OFF IN MY OPINION BUT IS A WAY FOR PEOPLE TO MAKE MONEY.
Interest Rate
I DON'T LIKE INTEREST BUT GOT A GOOD RATE CONSIDERING THE RATES WERE LOW AT THE TIME OF MORTGAGE
Loan Officer Service
KELLY DID A GREAT JOB ON OUR LOAN. SHE HELPED THE PROCESS MOVE ALONG SMOOTHLY AND I'M THANKFUL FOR HER.
Overall Rating
Pros
FAIRWAY DID A GREAT JOB OF LEADING MYSELF AND MY WIFE ALONG THE WAY TO GETTING A OUR LOAN FINALIZED
Cons
I CAN'T THINK OF ANY DISLIKES I HAVE ABOUT THE LENDING INSTITUTION. THEY DID A GREAT JOB AT GETTING MY HOUSE APPROVAL MOVING.