I incurred no closing costs, as I received grants as a first time home buyer.
Interest Rate
At the time I was given 5.875 and within 15 months modified the loan to 5.375. I don't have comparisons so my guess is not great credit score.
Loan Officer Service
It was shaky at first. The loan officer was let go. He lost my records and did not know the address of property I was purchasing. It finally worked out but wasn't happy with the process.
Overall Rating
Pros
I did not choose the lender. The seller was the housing authority in my city. I don't do other banking other than pay mortgage every month. They are okay.
Cons
I don't like how they have treated me, and have not given me many options now that I no longer work, due to my cancer diagnosis.but may be so if other banks, but I have nothing to compare them to.
Date: August 21, 2018 Age: 41 Gender: Male Marital Status: Married
Closing Fee
Since the seller paid me for my closing costs I really didn't have to worry about any of those fees so it was cheap for me
Interest Rate
Compared to other lenders I feel like for my credit score I got a really good rate that was almost as low as perfect credit would have gotten
Loan Officer Service
My loan officer was the best ever he made sure I closed within two weeks of my application and made sure the loan was never hung up in underwriting
Overall Rating
Pros
What I really like about them is that within 6 months of closing they contacted me to get my interest rate even lower and at no cost to myself
Cons
I haven't really found anything that I dislike other than the $15 fee to pay my mortgage by customer service rep on the phone which I feel is high
Date: August 20, 2018 Age: 33 Gender: Male Marital Status: Married
Closing Fee
The closing cost was handled and paid over by the seller of the home. We did not have to pay any closing cost fees making the transition smoother
Interest Rate
Our interest rate was a slight lowers than other banks in our area. They were able to search and find us a lower rate
Loan Officer Service
Load officer was very friendly and knowledgeable. He was able to negotiate a rate with a bigger mortgage company for a reasonable interest rate
Overall Rating
Pros
The bank itself location is about a 30 minutes drive from my house, so it's not very convenient. They also do not have any online banking at this time, which is disappointing
Cons
The only thing I dislike about this bank is their limited access to online banking. Honestly, this does not affect us too much since we have just a mortgage with this bank
Date: August 20, 2018 Age: 53 Gender: Female Marital Status: Married
Closing Fee
Our closing costs were very minimal. We did not have to pay point or put a down payment on the home.
Interest Rate
Since we utilized a VA loan at the time of purchase, it was very cut and dry. All lenders were offering the same basic fees and we paid nothing out of pocket. It was very simple at that time.
Loan Officer Service
The only thing that the loan officer did for us was to send a notary to our home to sign the paperwork. He had a very easy job when we utilized the VA loan.
Overall Rating
Pros
They are a very good company. I can complete all of my services online and very rarely need to speak with a representative. On the times that I do have to speak to someone, it is always very easy and pleasant.
Cons
There was nothing that I disliked about the lending institution. They were all very pleasant and easy to work with. They went above and beyond when keeping us in the loop.
Date: July 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
The closing where part of the process. There isn't a whole lot you can do about it.
Interest Rate
We have an awesome interest rate from the lender. We couldn't ask for better. People are surprised when they ask how low it is.
Loan Officer Service
Loan officer got us a great deal on our mortgage rate. He just took forever to do it.
Overall Rating
Pros
This bank was easy to work with and got the job done quickly. I've heard horror stories, about getting a mortgage but this bank made it relatively easy.
Cons
The process was a little long and drawn out. It was not the easiest of processes. But it always could be worse. Trust me I've heard of much worse. We didn't have to jump through a ton of hoops that included multiple inspections and things like that.