Shelter Homeowners Insurance Company Reviews & Ratings
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Date: January 09, 2020 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I am very pleased with my insurance company's customer service. I only had to contact them once about the premium. They were friendly and direct. they took care of the problem immediately.
Date: January 09, 2020 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The premium of my insurance company is reasonable. I have checked another company and my current policy has a lower premium. The deductible is the same.
Date: January 09, 2020 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
I am very pleased with my insurance company's policy offerings. I have checked out premiums with another local service agent. My current insurance premium was lower for the similar policy type.
Date: October 20, 2019 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
Our insurance policy is about the same as other companies. What put Shelter above the rest is the great customer service.
Date: October 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I got home and auto in a bundle. Its suppose to take 10% off the bill. They do health and all that to and suppose to get a better discount.
Date: October 16, 2019 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
I love that my provider knows me by name. When I call their office I don't get an automated voice messaging system. I can specifically speak to my representative.
Date: September 27, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think my premium and deductibles are fair. I think they are competitive in the market. I have been slightly disappointed when there are raises in price
Date: September 27, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I'd probably rate my insurance company as a 5 out of 5. The reason for this rating is that they have wonderful customer service and have answered many of my questions with ease.
Date: September 25, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
my company gives great rates, they offer road side assist,i have a good premium and my payments are low and affordable, the deductible is worth the price.i would recommend shelters insurance because they are trustworthy
Date: September 25, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
My premium is less than $10 a month for $30000 worth of coverage for renter's insurance. I have a low deductible which would be easy to handle financially if the need arises.
Date: September 24, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have had a great experience with Shelter Insurance Company's customer service. Our house flooded due to a busted water pipe back in February of 2015 and they were excellent to work with.
Date: September 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
i have always had a good experience with customer service,they always help with all my needs,the premiems and deductable are a very good deal,i am happy with my policy and insurance.i would recommend them to other people.
Date: September 24, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
i have a great insurance there customer service is good,they are very polite and gets my answers fast
Date: September 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
We have not had much experience comparing to other insurance providers. From what I have been able to tell with our insurance provider, the offerings are comparable if not superior to other insurance company policy offerings.
Date: September 23, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
My experience with the insurance company shelter over the past three years have been positive regarding their customer service in answering my questions.
Date: September 23, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I have had other policies. This one fits my needs and price point well. I don't think I would change.
Date: September 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have been satisfied with my home insurance. We recently made a claim for our roof. They were quick and efficient. I find their rates affordable.
Date: September 21, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
I am happy with the variety of policies Shelter has for home, renter's, and auto insurance. I didn't really look at many other insurance companies because I already had my auto policy through them.
Date: September 21, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I'd rate my insurance company as a 5 out of 5 based on their policies. They have a couple of different policies to choose from and they try to find as many ways as they can to save me money.
Date: September 18, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
my company gives great rates, they offer road side assist,i have a good premiem and my payments are low and affordable
Date: September 17, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
Shelter insurance policy or coverage for my home is somewhat good in covering floods, fires and lost of possessions but I wished it included life insurance in the premuim price.
Date: September 17, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I have been very happy with Shelter's service. I have not had to file a claim for the home, but when I've had to make changes to the policy, my agent has been very helpful in making sure that I have the coverage that I need.
Date: September 13, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The monthly premiums especially when house is very old and there's constant rate increases o n my home eventhough it haven't flooded in my area or home since 1974.
Date: September 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Shelter Insurance deserves a 5 out of 5 for their home insurance premiums. I have never had to utilize my insurance and pay anything other than my monthly payment which is highly inexpensive.
Date: August 22, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
My home insurance is bundled with our automobile insurance so overall we are extremely satisfied giving it a 5 for customer service.
Date: August 17, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
Our home insurance premiums seem to run consistent with the market in our area so we have no real concerns.
Date: July 28, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The customer service for this company is absolutely great. They work through both the website, phone, and email if you are not in the office in person.
Date: July 22, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
Over the years, I have used other home insurance companies, including one when a hurricane hit my home when I lived on the Mississippi Gulf Coast.
Date: July 09, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Our deductible and premiums are in line with what other companies offer. It would be nice if our deductible was lower, but it is a fair market value.
Date: June 29, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
When I did the comparison when shopping for Home insurance Shelter was not the cheapest company but I get to have a single point of contact when filing a claim.
Date: June 18, 2019 Age: 30 to 39 Gender: Married Marital Status: Female
Customer Service
my insurance company is a good company,there always there when i need them.the customer service is always polite.the rate is affordable,i also believe that my plan is just what i need.
Date: June 17, 2019 Age: 40 to 49 Gender: Married Marital Status: Male
Customer Service
They were very prompt in service to get an adjuster out to inspect my roof damage and gave an affordable estimate of repairs. I give them a 5 for great customer service.
Date: June 14, 2019 Age: 30 to 39 Gender: Unmarried Marital Status: Female
Premium
I don't know much about my premium and how it works. I know I have a high deductible. i rated a 4 because I haven't went over the policy in a long time.
Date: June 07, 2019 Age: 40 to 49 Gender: Unmarried Marital Status: Male
Customer Service
The customer service at Shelter is very helpful when called. I feel that my problems are taken care of in a timely manner.
Date: May 19, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the website because it is clear, easy to navigate, and free from third-party advertisements that would take up the page with nonsense.
Date: April 23, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
They are very helpful and professional. They also call their customers by name and make sure that all problems are resolved before the call is ended.
Date: April 18, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
I have done limited comparisons, but what little I have done locally have not been more favorable for my needs.
Date: April 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Shelters offers beat all other insurance companies because they offer more for the amount you pay them. The more it costs the better the coverage, as compared to other companies.
Date: April 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like the Shelter customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.
Date: April 02, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Shelters premiums and deductibles are also better than other insurance companies. For the same price as the other competitors you get a better product, so to speak.
Date: March 28, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
my comparisons have been few. I am mostly satisfied with my premium as I have a high deductible on my policy to balance the premium.
Date: March 27, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I have had a good experience with my current home insurance company. Any questions, concerns or changes I have had or made are always promptly handled.
Date: February 07, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
shelters insurance is a good company they have afordable rates and if i have a problem they are there to help me,and file a claim.
Date: February 04, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
i have a 500 deductable but they are very fast at getting a claim filed so any repairs get fixed right away.
Date: January 14, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I have the same deductible at Shelter as I had at Farmers, however the premium is much, much less. I feel that the coverage and deductible at Shelter is appropriate for my needs.
Date: January 09, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I very much enjoy working with my insurance company, Shelter Insurance, when necessary. All of the agents there are friendly and knowledgeable and very easy to work with and talk to about my insurance needs. I always feel as though they work hard to do a great job at getting me the best rates and adequate coverages.
Date: December 29, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
About 7 years ago, I switched from Farmers Insurance to Shelter insurance because Farmers kept raising my home insurance rates. I found that Shelter was able to get me equal coverage for much less cost to me. The premium at Shelter was about half the cost of Farmers.
Date: December 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
It's okay. Like I said, I believe I could get a better deal with my car insurance company, but the hassle of switching is not appealing. My car insurance company is great, and my rep is very good. THe coverage, I think, would be the same.
Date: December 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
Eventhough satisfy with overall coverage of home regarding natural circumstances affecting my home.. Still dislike to increasing high monthly premiums due to our home location used to be a flood area before my family located to 39211 area.
Date: November 26, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
Again if the insurance wasn't included with the rent amount I would perfer my own home insurance coverage at the rates I want eventhough my area haven't flooded in years. And premiums are increasing regardless whether it floods or not.
Date: November 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
Shelter insurance company a good decent variety of service especially home owner;s insurance coverage which cover damage to home in fire, floods oe storm or theft of items. I like the that the customer service agents try hard to explain details of policies and services and rates changes if confused.
Date: November 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
3 -I've never interacted with my insurance company, so I don't know. I am rating them as a "3" in the absence of a "NA" option.
Date: November 17, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I am mostly satisfied with my home owner's insurance. I believe I would get a better deal by bundling it with my car insurance, through State Farm, but it's a hassle to switch.
Date: November 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
Excellent customer service. Always very helpful. Great bundle prices and offer discounts especially to those who are loyal customers. The agent we use is close to our home and responds in a timely manner to both phone calls and emails. We use them for home auto and insurance on our pop up camper.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
They always do a good job with this, they always get right back to me and I never have any issues at all in dealing with them.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
My premium is cheaper with a house than I expected. We paid more for our renters insurance.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Every time we have had to use our insurance, they have been very helpful and very responsive. Most of this has been in regards to our auto insurance which we also have through them.
Date: October 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium paid out is too high due to a possible flooding that rarely happens in my area where I live but the rates keep going up.
Date: September 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
The premium is much higher than I previously had my with my old insurance company a couple of decades ago. The premium compared to others is still a little high, but I'm pleased with particular services my insurance offers (my agent, namely).
Date: September 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service with our insurance company is very good. It is always relatively easy to speak with a real person and if no one is available, they get back to us promptly and without much effort on our part.
Date: September 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
My interaction with my insurance company as far as claims go was a bit slow. It took quite some time for me to receive a response. Nevertheless, it was still comparable to some other insurance company alternatives.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
The communication I receive from my company has always been top notch, especially when going into the office. This is also something I really like about the company is how they are friendly and answer all my questions.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Anytime I have issues with anything they always take care of me when I place a call. This is probably the thing I like most about my company is the way they take care of me when I have any problems.
Date: September 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I don't have any complaints with the interaction or communication of my insurance company. As I stated before, the website isn't the best but it is very easy and oftentimes better to just get in touch with them via phone.
Date: September 12, 2018 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
To my understanding, everything in my home is covered under my home insurance policy. I believe we are covered for most catastrophic events including fire, flood, and natural disasters. I am pretty sure we also have a policy that covers most of our possessions in our home.
Date: September 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
It has been a long time since I have compared premiums because Shelter provides such excellent coverage and customer service. However, the last time I did compare, they were right at or below the costs of other companies. The difference in cost was not worth changing to another company because of the awesome service Shelter provides. We also continue to get additional discounts for having a long relationship with Shelter.
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
i like the company just fine,they always are there when i need them,they are a good company.
Date: September 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
my house is covered and my property that is what is covered
Date: August 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
i like the company just fine,they always are there when i need them,they are a good company.
Date: August 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The website is pretty easy to use and lets me make my payments without any problems at all. I've never had a problem finding the information I need on there also. It's a pretty easy experience and that is what I like.
Date: August 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Our house and garage, and all of our possessions that are inside of those buildings, and the cost to repair or replace them.
Date: August 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Shelter Insurance has fantastic customer service. Anytime we have ever had a claim, they were extremely prompt with filing and settling every claim. When we need to check on adding coverage, our agent checks all possibilities to help save us money while giving us the best possible coverage. Insurance is expensive, but they also work with us on payments and discounts when we've needed help. The agents are always prompt to get back with us if they don't have an immediate answer to our coverage/premium questions.
Date: August 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website is packed with a responsive, modern design that's easy for anyone to use. The color scheme is nice on the eyes and the structure is designed well, as well.
Date: August 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service agent is nice and always ready to help and answer any customer questions about products or concerns about the policy and services my family may have.
Date: August 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
We were offered a very good, affordable policy from our insurance company and we have multiple other policies with them so we did not really shop around for home insurance.
Date: August 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They feel like family. They are easy to talk to and are always there when you need to talk. Very personal.
Date: August 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service has been nothing less than stellar. I have not had a single issue with them. In fact, I've had every question or issue I've had addressed accurately and within a timely manner.
Date: August 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
They are easy to talk to and feel like they are your friends. They really want to help you.
Date: August 11, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I like the Shelter customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.
Date: August 09, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I think my premium is ok but I could be doing a bit better than that. I know some people who pay less than me so I may look into switching.
Date: August 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
Typically our insurance company has been very responsive to our questions and has been very helpful in our communications with them. A few times they have been slow to respond, though, which is why I didn't give a 5.
Date: August 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
We have coverage on exterior damage including the roof for wind, hail and Act of God disasters. Our interior is coverage for fire, water damage from pipe or plumbing problems, wind hail or Act of God. We also have coverage for outbuildings and decks in the event of storm/wind/hail/fire damage with our homeowners policy.
Date: August 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
When we need to check on adding coverage, our agent checks all possibilities to help save us money while giving us the best possible coverage. Insurance is expensive, but they also work with us on payments and discounts when we've needed help. The agents are always prompt to get back with us if they don't have an immediate answer to our coverage/premium questions.
Date: August 02, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
Overall, I think that our premium is reasonable for what is covered and for the cost of our house. It would be nice if it was cheaper, but it is not a major issue for me.
Date: July 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like that I am able to see everything on the website that I need to see easily. It's very clean.
Date: June 23, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
The home insurance coverage includes coverage for dwellings, , flooding, roofling, flooring, some electrical, electronics, furniture, fire damage, storm damage and fixtures.
Date: June 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
What I dislike about the home owner's insurance policy is that it doesn't include life insurance coverage in a case of a death due to a fire or storm or died in a flooding of a home. No coverage for bodily harm.
My insurance agent always does a good job with me. I like the service that he provides and I've never had any issues with that at all.
Date: May 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
i like the company just fine,they always are there when i need them,they are a good company.
Date: May 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
the coverage i have is just fine,the premium its afordable,i like the company just fine,they always are there when i need them,they are a good company.
Date: December 22, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I know some other people who don't pay quite as much as I do but I still think it's ok based on what else I’ve seen. It's not awful but I think it could be better that's why I rated it that way I did.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
Although I don't utilize the Shelter Insurance website much because I prefer to deal mainly with our awesome agent directly, the website is easy to navigate. It offers information on various insurance policies that are available, the ability to file a claim or even find an agent. The website also offers various discounts. You can also perform a check on your insurance needs.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I have not had any issues with my insurance company's app, it provides most of the information I could need in most cases. If anything, I think a live chat feature would be nice.
Date: November 18, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
When I did the comparison when shopping for Home insurance Shelter was not the cheapest company but I get to have a single point of contact when filing a claim.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The interactions over the phone and in-person are always friendly and professional. The insurance agent seems very knowledgeable about the company's policies and services.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website for my home insurance policy is slightly difficult to navigate. It is actually easier just to call them than it is to use the website. I don't believe my insurance company has a mobile app.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I think my current insurance policy covers everything except what they call "acts of God"; I'm not exactly sure what is classed as that, and flood damage.
