Date: December 01, 2017 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
I felt our closing costs were fair. In our agreement we had the seller pay closing costs so it was fine for us. But had we had to pay closing costs Wells Fargo offered fair closing costs.
Interest Rate
We received a fair interest rate for the time we got the mortgage based on our credit score. We did shop around and found Wells Fargo had the best rate. Therefore, we went with them for our mortgage.
Loan Officer Service
We were provided a great loan officer. We can call them for anything if we had questions and they were very knowledgeable about the process. This was a huge relief since we were first-time homeowners.
Overall Rating
Pros
We liked the lender because they were a big bank and they were in our neighborhood. My husband had also done business with them for several years prior to getting our mortgage so we felt extremely comfortable with them
Cons
They are a big bank and they are often hard to deal with. You are unable to talk to the same person each time you call in and ask questions and you are dependent upon the person you talk to, to notate the account.
Date: December 01, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Interest Rate
I've had a number of mortgages over the years, currently I'm at 4%. I don't know that many people got loans lower than that, maybe I'm wrong. But we refinanced during the collapse to get that rate. It's definitely the best rate I've ever had.
Loan Officer Service
Since getting the mortgage, I haven't had any reason to contact Wells Fargo. The service we had by the loan officer in the beginning was good though.
Overall Rating
Pros
The interest rate has been great. I think we'll save thousands of dollars over the life of the loan. WF is big enough to have extra services if we need them.
Cons
I guess I was a bit put off by the WF scandals in recent months/years. I don't like the idea of a company/bank signing you up for unnecessary services. They should be severely punished for that.
Date: August 05, 2018 Age: 46 Gender: Male Marital Status: Unmarried
Closing Fee
I closed with Pulte and they were real scammers, but I can't complain too much. My complaint is that they sold my mortgage IMMEDIATELY. I didn't stay with them for a year. They are trash.
Interest Rate
My interest rate is VARIABLE. So I can't cry too much about that. I am fine with it.
Loan Officer Service
My real estate person did my load two. It went fine. She set me up and the loan went through without a problem.
Overall Rating
Pros
Bank of America, where I ended up was TERRIBLE. They didn't give clear instructions and were full of crap. They have a reputation for being the worst. It was a mess.
Cons
Bank of America didn't care about homeowners. They focus on commercial banking and investment banking. They see homeowners as trash that ended up on their doorstep. I have nothing but 4 letter words for these cats.
Date: June 16, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
The closing fees were pretty much exactly what we had anticipated when we closed on our house. There were no hidden fees or unknown costs.
Interest Rate
Right now, we are getting a decent interest rate on our mortgage. we keep a close eye on the market and will refinance if need be.
Loan Officer Service
We had an excellent loan officer. He made sure that everything was clear to us and explained anything that we had a question about.
Overall Rating
Pros
Our lending institution/bank was extremely accessible. Any time that we had a question, we could simply call or go to the institution to get answers. They are fairly close by and have several branches locally.
Cons
There was nothing that we disliked about our bank. The only thing that I can think of was that we had to make an extra trip because a couple of signatures were not gotten the first time.
Date: December 01, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
I'm not sure because our seller paid closing costs. I assume it was reasonable since he paid it. That makes me happy.
Interest Rate
Our interest rate was very competitive, much lower than other companies, very worthy of shopping around to find it, exciting, something to be proud of, made me feel like I was getting a deal and a very smart decision.
Loan Officer Service
The service was above-average, personable, excellent, amazing, best service I could expect, friendly, almost to the point where I can say I'm friends with the loan officer, continues to be amazing, helpful, stress-free, sweet, and careful.
Overall Rating
Pros
I liked how helpful, how personable, how easy they made the process, how quick and easy it was, how accurate they were and just everything about the lender.
Cons
There is absolutely nothing that I did not like about the lender. I think I can thank the loan officer for that as she was just seriously the best. There were no issues throughout the whole process because she was so on top of things.
Date: December 01, 2017 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
Not satisfied because Essex Homes stated if we were approved by their preferred lender that all closing cost would be paid by them. However, at closing that was completely untrue, the closing cost was added to the purchase price of the home. The only plus was we did not have to come out of pocket for those fees. I was not happy with the complete lie that was told to us, but I had no choice but to sign because our other house was already sold.
Interest Rate
When I applied with Ameris Bank it was automatically compared with other bank rates per what lender stated. I assumed I got the best rate at that time.
Loan Officer Service
Not satisfied because of what I stated in the above box regarding closing cost. The loan officer obviously knew closing cost were going to be added to the loan and not paid by Essex Homes, which Essex advertised that they pay. The loan officer choice the kept them to herself.
Overall Rating
Pros
What I did like about Ameris is the application process was very simple, stayed in contact with me constantly about things I needed and estimated closing date. Very friendly and easy to work with.
Cons
Only thing I did not like was the fact that Ameris was not truthful about the closing costs. I had to finance that with the house and it was not paid by Essex Homes, in which Essex advertised they would pay if we used Ameris (their preferred lender)
Date: August 07, 2018 Age: 32 Gender: Male Marital Status: Married
Closing Fee
Fees were what I expected, but my lender went above and beyond to explain every charge and answer any questions you I had. He also proposed alternatives where applicable and gave valued insight.
Interest Rate
My interest rate was very competitive based on my credit score. I felt that I received the best I could have hoped for.
Loan Officer Service
My loan officer was great. He was available at odd hours like evenings and weekends, making time for us. He was available to call with any questions and was pleasant to talk to and converse with.
Overall Rating
Pros
I like that my experience felt personal. I felt that I was dealing with a person, not an institution. My lender was available when I needed him and was able to explain the process as we went. It was a very positive experience.
Cons
Since I was dealing with one person, I did sometimes have to wait. The office is for one person only so I could not go in and wait or speak with a receptionist. It was all him and that was minorly inconvenient a couple of times.
Date: June 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
My closing costs were exactly what I was expecting. We were able to negotiate sharing closing costs, so we were not left handling it all. My lender explained every part of our closing costs in detail and his estimations were very close to the final costs we incurred.
Interest Rate
My lender was able to get me a competitive rate based on my credit score, which was very good. Despite not having a big down payment, the rate that I received was very acceptable and only a fraction higher than I would have ideally wanted.
Loan Officer Service
Our loan officer was very detailed, friendly and available. We met on a Saturday morning once with no problem. He answered all our questions and was very helpful in informing us of everything we needed to know.
Overall Rating
Pros
Finance of America was very easy to deal with because the loan officer was very approachable and friendly. We never had questions that he wouldn't answer or felt weary of his work. He made us feel like valued customers.
Cons
I wish we were still with Finance of America. Unfortunately, they sold our loan only a few months later to Loancare. This new company is fine, but there is no personal connection. I wish our loan was not sold so quickly after purchasing our home.
Date: September 02, 2018 Age: 37 Gender: Female Marital Status: Married
Closing Fee
I don't remember the closing cost of my lender but it wasn't higher than average. I think we rolled the closing cost into our mortgage so we didn't have to bring so much cash to the table.
Interest Rate
we bought our home during the recession and the interest rates were all low but this was one of the lowest. as of now, it's not worth it to refinance because the interest rates have all increased quite a bit and there's no way we would get a lower interest rate.
Loan Officer Service
our loan officer worked very hard and for a couple of months to get the best rate and mortgage that he could. I was very pleased with him and would recommend him to others.
Overall Rating
Pros
so far the lender we use has been very easy to use. it's pretty straightforward, we pay our monthly fee and the lender applies it to the interest, taxes, and principal. there have been no issues to date with our lender.
Cons
So far there is nothing I dislike about the lender. I've dealt with many lenders over the years and this one seems to be non-eventful which is s a good thing.
Date: August 31, 2018 Age: 35 Gender: Male Marital Status: Married
Closing Fee
It is cheaper than others available so I"m happy. They also offer to come to my house for refi before and made it seem super easy so I'm very happy with service.
Interest Rate
It is the average interest rate offered at this time. It hasn't changed much in past. It is lower and reasonable interest rate.
Loan Officer Service
I do not ever see my loan officer except when they came to my house once and she was very sweet, nice and was understanding of our needs. She made us feel totally comfortable and at ease.
Overall Rating
Pros
I like how the tech is up to date and they are so easy to do business and I hardly ever have to step foot in the bank and still get all my needs meet.
Cons
I only dislike that their checking accounts have fees but that is pretty much it and it is standard practice so I can't complain too much.
Date: December 01, 2017 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
We actually ended up getting a check for like $800 when closing on our house. I'm still not entirely sure why because the closing cost was included in the loan amount and we split the closing fee with the seller.
Interest Rate
Our interest rate is 3.750% which I'm told is very good. My husband is a disabled veteran so we were able to get a VA home loan so we didn't have to put any money down and got a fair interest rate.
Loan Officer Service
We have only had to deal with our loan officer once (when we initially got approved and put in the offer) but he was extremely friendly the entire time.
Overall Rating
Pros
Cons
There is nothing I really dislike about them. We pay on time every month and they send us regular detailed hard copies of the status of our mortgage.