Suntrust Mortgage Reviews & Ratings

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Suntrust Overall Ratings

Lender Name Closing Fee Interest Rate Loan Officer Service Overall Rating
SunTrust

Reviews by customers

Closing Fee

3 Star

1 Review

 

4 Star

1 Review

 
Interest Rate

3 Star

1 Review

 

4 Star

1 Review

 
Loan Officer

2 Star

1 Review

 

4 Star

1 Review

 
Overall Rating
SunTrust Company Ratings

3 Star

1 Review

 
SunTrust Company Ratings

4 Star

1 Review

 

Suntrust Recent Reviews & Ratings | Share Your Review

Date: December 01, 2017    Age: Above 60    Gender: Female    Marital Status: Unmarried

Closing Fee
I don't remember all the fees but I also don't remember it being excessive. I'm a cheapskate so I would have noticed and objected to anything that was more than a couple thousand dollars.

Interest Rate
We bought a house about 2 years ago and our interest rate is 4.375%. I think that was pretty competitive for a fixed rate 30-year mortgage at the time so we went with it.

Loan Officer Service
Our loan officer was fine. She did what the other mortgage loan officers have done with past home purchases. She explains everything clearly but keeps things moving so we could get through the tedious paperwork without it dragging on forever.

Overall Rating
Pros
We were able to apply for the loan and get a competitive rate without much paperwork and hassle. The process from lender moved quickly which was good because we needed to move to our new place before the kids started school.
Cons
I don't remember disliking anything about the lender. If they respond to our application quickly and give us a good rate, that's mainly what we need. The lender provided that so we were good.

Date: December 01, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Closing Fee
I'm assuming it was the same as compared to how other Lenders were charging

Interest Rate
I think at the time it was comparable with other lenders, but I wish I had shopped around more.

Loan Officer Service
She was just the contact between me and the bank

Overall Rating
Pros
I like that it is a major bank and that it was easily accessible online.
Cons
Just hard to talk to a real person sometimes, and the loan officer I was working with wasn't the best at returning my calls.