Date: February 09, 2018 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
We had no closing cost. I am not sure if this was the doing of the lending company or our realtor but either way, the sellers paid all the closing costs not us.
Interest Rate
They were much faster processing our request and seemed to be more honest. They gave us a good rate but didn't tell us that we could afford something we couldn't just to get a business like the others did.
Loan Officer Service
He was always there when we called. Being first time home buyers and only 25 years old we had a ton of questions he had answers to them all. He was very patient with us and made sure we understood every step of the process.
Overall Rating
Pros
They gave us a good rate and are easy to work with. There is always someone to help when you call or email them and it is easy to make payments. We had an issue with the bank not sending the payment over once and called to tell them they fixed it so we didn't have to pay the late charge because they believed us or at least thought we deserved another chance.
Cons
We have had issues making payments a few times. Once it was our personal bank's fault and the other time their system thought we had entered our information wrong but they fixed it both times. And like almost every other business their website has moments when it's not exactly great but it's usually resolved pretty quickly.