Date: September 04, 2018 Age: 23 Gender: Female Marital Status: Married
Closing Fee
I do believe the closing cost is pretty high to manage, we had the seller pay the closing cost in negotiation
Interest Rate
I don't mind my interest rate considering it was my first loan of that type, I'm young and I can afford my payments.
Loan Officer Service
They were very knowledgeable but I feel like I talked to someone different each time and I had to repeat everything each time we contacted someone
Overall Rating
Pros
I've been very loyal to USAA and prefer giving them our business opposed to another company. I feel that they are fair and respectful of their consumers interests
Cons
As I said previously, you talk to someone new each time, it can be difficult to talk to someone and to teach someone in the correct department
Date: June 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Interest Rate
The interest rate from my lender was about the same as the other lenders that I looked into. Everyone was very close to each other.
Loan Officer Service
The loan officer was slow to respond to communication. I was never really sure what was going on as she had trouble keeping us up to date. I did close on time, but even that was up in the air a day or two prior to closing.
Overall Rating
Pros
The lender has the process down and the website is very user-friendly. The rates were competitive and the instructions for completing the paperwork were clear.
Cons
The lender had serious issues in responding to communication and keeping us up to date. The whole process did not go smoothly and there were always unanswered questions. The pre-approval for the mortgage was quick, however, we hadn't even received final approval two days before closing.
Date: June 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
I was lucky that the seller paid a great deal of the closing cost. I'm sure others didn't get the deal we did
Interest Rate
I started out at 5.25 % at the time, 13 years ago. That was the best we could get at the time. I remortgaged five years later at 2.75 % which is a great rate
Loan Officer Service
He was great, took care of all the details and kept us informed. We didn't meet him until the end as we were living out of state prior to the move.
Overall Rating
Pros
I like USAA. They deal mainly with military and they are very transparent. I do all my business with them, car insurance, etc. I feel like a valued customer whenever I have to deal with them.
Cons
The only thing I don't like is that most transactions have to be done online or telephone and not at a physical place of business.
Date: February 02, 2018 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
My closing costs where built into the mortgage and were lower that what I had seen at other companies at the time. I also got money back for closing costs.
Interest Rate
It the time of my mortgage it was a very competitive interest rate. Since then, though the rates have dropped and it is a bit higher that I would like right now.
Loan Officer Service
I have very little interaction with the loan officer. I applied online and then had a few short phone conversations to finish up the "paperwork". It was very easy.
Overall Rating
Pros
I have been a long time customer with the Lender and have many different types of accounts with them. There have never been any problems with them and they seem very straight forward and honest.
Cons
The only thing that I dislike about the lender was that they have been calling me a lot recently about refinancing my mortgage. They leave very long messages stating the same thing over and over.
Date: February 01, 2018 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
SIGNIFICANTLY LOWER THAN OTHERS CREDIT UNIONS AND BANKS IT WAS A VA LOAN SO NO CLEAR OUT OF POCKET COSTS INITIALLY.
Interest Rate
I WAS ABLE TO GET A 3.74% WHICH WAS A LITTLE BIT LOWER THAN OTHER CREDIT UNIONS OR BANKS I COMPARED IT TO.
Loan Officer Service
ALL THROUGH THE PHONE OR ONLINE SO NEVER ACTUALLY MET THE MAN BUT THE PROCESS WAS SEAMLESS AND VERY EASY FOR ME.
Overall Rating
Pros
USAA WAS VERY USER-FRIENDLY AND EASY TO GET A LOAN THROUGH. THEY FURTHER UNDERSTAND THE NEEDS OF MILITARY RETIREES SO THAT WAS A BIG HELP FOR ME AND MY FAMILY.
Cons
I DID NOT REALLY DISLIKE ANYTHING EXCEPT MAYBE THAT THE LOAN TOOK ABOUT THREE DAYS AND WOULD LIKE SOMETHING FASTER.
Date: January 26, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
The fees and closing cost were the same at my lender as they were at other lenders that I had researched.
Interest Rate
I am a Veteran and used the VA to get a loan. The interest rate at my lender was the same as other lenders. I chose my lender based on the fact that it was where I already do the majority of my banking and it was the easiest.
Loan Officer Service
My loan officer was kind of hard to get into contact with. And since I chose an online bank as my lender it was really annoying that I couldn't just drive to the branch and talk with them in person. I had to rely on them answering their phone.
Overall Rating
Pros
I liked that the lender was experienced and had everything laid out and ready to go for me. The whole process was relatively easy and explained thoroughly.
Cons
I wish that the lender was more responsive to my inquiries. While I was pre-approved, I had to wait until less than 24 hours before I was due to close before I got final word that the loan had been approved.