Alcott Homeowners Insurance Company Reviews & Ratings
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Date: May 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have looked around quite a bit and did some comparison pricing on Geico. My biggest issue is that the quotes I got where much cheaper but all 6-month quotes. I knew the rate would explode after 6 months so I did not switch
Date: March 16, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They send me my policy by mail once a year. Usually, it has no issue so I either pay in full or do the payment plan. I think I usually get a nice discount for prepaying so I do that.
Date: January 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
customer service is great. Every time I have called they took care of the issue over the phone. Even the payment over the phone with a rep they waive the fee. They probably know their website is garbage
Date: December 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
Our company's products are reasonably priced. I would feel bad taking the business away from a local company just to give it to some random company and probably not save any more than the cost of a postage stamp, if at all.
Date: December 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
We don't shop our insurance to other companies because the service is so good and reasonably priced, it probably wouldn't be worth it.
Date: December 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
Our homeowner's insurance company is great. We enjoy the staff and the products are reasonably priced. The company is local and employs our friends and neighbors. We wouldn't consider changing to anyone else.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have predominantly interacted with my agent, whom I am very satisfied with. I have only interacted with customer service for my insurance company once, and they were unable to do some of the things I asked them to do (i.e., made me do it myself instead) and they made a decision regarding reimbursement of a payment that I didn't agree with
Date: September 30, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I actually haven't had much, other than asking them to survey after IVAN. The man came out while I was at work, and his assessment was reasonable.
Date: September 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
customer service is great. Every time I have called they took care of the issue over the phone. Even the payment over the phone with a rep they waive the fee. They probably know their website is garbage
Date: September 24, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Policy Offerings
I'm not really sure, got it with the mortgage 14 years ago. As far as I know, it's just the dwelling that is covered.
Date: September 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
They send me my policy by mail once a year. Usually, it has no issue so I either pay in full or do the payment plan. I think I usually get a nice discount for prepaying so I do that.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
This premium is cheaper than other companies, which I am satisfied with. However, it substantially increased this year for no good reason, which makes my satisfaction less positive.
Date: September 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I have only been on the website once, so I just don't have much experience with it to give it a positive or negative rating.
Date: August 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I have never used the mobile app. I have used the website a few times to pay but it never works and always kicks me out. I can't figure out their online system at all
Date: August 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
We had a claim from a hurricane, literally 3 months after we started the policy. It took awhile to get it covered, and the payment was probably about the same as what we pay in 10 years AND the rate barely went up. It has been very a very steady rate.
Date: July 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Our premium increased dramatically this year because the company increased our dwelling replacement amount with absolutely zero explanation.
Date: July 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Dwelling (guaranteed replacement), other structures, personal property, loss of use, personal liability, medical payments
Date: May 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I believe the only thing covered is the cost of the rebuild plus the cost of a rental or hotel while we are doing the construction. Its one of the cheapest policies we could get
Date: December 22, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
It did take some time till they came out and inspected, but considering other homeowner's damages and the fact ours was minimal and we could live in the house, it was understandable
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I have looked around quite a bit and did some comparison pricing on Geico. My biggest issue is that the quotes I got where much cheaper but all 6-month quotes. I knew the rate would explode after 6 months so I did not switch
