Date: July 28, 2018 Age: 27 Gender: male Marital Status: Married
Closing Fee
This lender has a much better process. I was utterly confused by the fees and the closing costs of other companies and liked the one I chose a lot more.
Interest Rate
This lender is transparent. The other ones I have worked with have always had things that confused me a lot. I prefer the ones that are transparent.
Loan Officer Service
The loan officer took me step by step and made everything easy for me. I did not have any issues figuring anything out with this loan officer. They were there for me always.
Overall Rating
Pros
The bank already had a very good reputation when I started contacting them. That was even more clear when I went through the process. They were great.
Cons
I do not have anything that I dislike. If I did, I would have withdrawn from the process and not bought anything. They were great to work with.
Date: June 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
This company was average compared to the other lenders. I still felt as though they were good though in comparison to the others out there.
Interest Rate
The other lenders are harder to deal with. I found that the other ones had a much more intricate process.
Loan Officer Service
The loan officer here was very kind and I knew that this person was going to help us out a lot in our home search.
Overall Rating
Pros
The bank did a great job and I am glad that I used them. They work hard to make sure that I get what I need from a mortgage.
Cons
There is not a thing that I disliked about the bank. I liked the bank a lot and I was very glad to use them.
Date: September 04, 2018 Age: 23 Gender: Female Marital Status: Married
Closing Fee
I do believe the closing cost is pretty high to manage, we had the seller pay the closing cost in negotiation
Interest Rate
I don't mind my interest rate considering it was my first loan of that type, I'm young and I can afford my payments.
Loan Officer Service
They were very knowledgeable but I feel like I talked to someone different each time and I had to repeat everything each time we contacted someone
Overall Rating
Pros
I've been very loyal to USAA and prefer giving them our business opposed to another company. I feel that they are fair and respectful of their consumers interests
Cons
As I said previously, you talk to someone new each time, it can be difficult to talk to someone and to teach someone in the correct department
Date: June 06, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
I am not sure what the industry standard is on closing cost as this is our first non-new home purchase. But, I do not think it was outrageous
Interest Rate
I think because of our credit score, and loan to value ratio, we did not get as competitive a rate as we could have. On one hand, we were very happy with the preapproval amount we received so we could make an offer immediately and be taken seriously. On the other hand, we plan to re-fi as soon as our loan is sold.
Loan Officer Service
The communication from the entire team was awesome, especially from an out of state lender. Our broker was a little rubbed that we didn't use her lender but it's not like we didn't try.
Overall Rating
Pros
We were treated awesomely at every turn and the entire team was seamless in the progression and different aspects of the loan process. I think we were a little small for this lender (amount), but they never treated us like we were.
Cons
Coming down the stretch to closing, there was a minor hiccup with our title company receiving the necessary documents in time. But after reviewing the email threads, I fault the title company more than the lender. Everyone chalked it up to the lender is out of state, but we did close on time.
Date: August 20, 2018 Age: 53 Gender: Female Marital Status: Married
Closing Fee
Our closing costs were very minimal. We did not have to pay point or put a down payment on the home.
Interest Rate
Since we utilized a VA loan at the time of purchase, it was very cut and dry. All lenders were offering the same basic fees and we paid nothing out of pocket. It was very simple at that time.
Loan Officer Service
The only thing that the loan officer did for us was to send a notary to our home to sign the paperwork. He had a very easy job when we utilized the VA loan.
Overall Rating
Pros
They are a very good company. I can complete all of my services online and very rarely need to speak with a representative. On the times that I do have to speak to someone, it is always very easy and pleasant.
Cons
There was nothing that I disliked about the lending institution. They were all very pleasant and easy to work with. They went above and beyond when keeping us in the loop.
Date: July 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
Our closing costs were comparable to other lenders. I didn't really have a problem with them in that case because I knew other people that were paying the same if not more than we were.
Interest Rate
We got the mortgage when the rates were really low, we actually refinanced to get the rate down to 3.25 and it's stayed there for the duration of the loan, so we are very happy. especially since the interest rates continue to rise in our area.
Loan Officer Service
Our loan officer when above and beyond to find a rate and monthly payment that would work for our budget. They were available to answer questions whenever we called and they were upfront with us on what they could and couldn't do.
Overall Rating
Pros
They are a well-known bank and have a lot of options handy for whatever your needs. There is always someone available to answer questions day or night, and the agents are all very knowledgeable. I feel confident in trusting this company with my personal information.
Cons
The only issue I really have is the fact that working with such a large company can sometimes feel impersonal. While on one hand you always have someone available to answer questions, you begin to feel like a number after a while.
Date: July 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
The closing cost was what I expected and I did not accrue any additional fees that I was not aware of.
Interest Rate
I thought it was much fairer and I liked it a lot more than the other options out there.
Loan Officer Service
The service was the best I could ever hope to have in this area. The loan officer was very supportive and made me feel comfortable.
Overall Rating
Pros
I like that they are upfront about everything they do and they do not hide anything about what is needed.
Cons
There is not a thing that I dislike about the lending institution. I feel that they are the best around.
Date: December 01, 2017 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Closing Fee
I think it is a bit too much, to be honest. I feel that I should have paid a lot less for it.
Interest Rate
This lender had about the same rate as everyone else did, so I didn't really bother looking for another one.
Loan Officer Service
They were very nice and they worked with us very well. I was glad to meet with them.
Overall Rating
Pros
I like the fact that all of their info is upfront and there are no hidden aspects of their business.
Cons
I dislike the fact that there were so many costs. I think it could have been a lot cheaper.
Date: December 01, 2017 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
This one had the average cost and I did not see any other places that had way better ones.
Interest Rate
This lender had a good reputation and I knew that my rate would stay balanced with them. I got an affordable interest rate.
Loan Officer Service
They were really kind and knew exactly where I stood on this.
Overall Rating
Pros
They were easy to deal with and they were not trying to hurt me at all. They were very kind and considerate.
Cons
I did not dislike anything about this lender and think others should use them as well.
Date: September 02, 2018 Age: 71 Gender: Male Marital Status: Married
Closing Fee
I HAD NO FEE, CLOSING COSTS WERE BETTER THAN ANOTHER COMPANY I COMPARED AGAINST.
Interest Rate
I THINK IT'S PRETTY STANDARD AT 4.25% BUT I WOULD HAVE LIKED IT LOWER, WE SHOPPED AROUND AND COULD HAVE DELAYED FOR A BETTER RATE BUT YOU NEVER KNOW IF IT'S GOING UP OR DOWN.
Loan Officer Service
HAD EXCELLENT SERVICE FROM OUR LOAN OFFICER. DEALT WITH TWO COMPANIES AND THE ONE WE SETTLED WITH DID MUCH BETTER.
Overall Rating
Pros
OUR LENDING INSTITUTION HAS BEEN EASY TO WORK WITH. HAD A LITTLE GETTING USED TO IN THE BEGINNING BUT NOW THAT I'M SETTLED IN EVERYTHING IS WORKING WELL.
Cons
HAD A CHARGE IN THE BEGINNING BECAUSE WE USED A REP TO MAKE A PAYMENT. THEY PREFER YOU MAKE ANY PAYMENTS WITH THEIR AUTOMATED SYSTEM OR ONLINE PROGRAMMING. ONCE I UNDERSTOOD HOW THE SYSTEM WORKED I WAS FINE.