Citizens Property Homeowners Insurance Company Reviews & Ratings
See who are the best homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.
Date: October 18, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is excellent. I couldn't have asked for better service and responsiveness. The attention to the customer is good.
Date: October 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I was able to choose my premium and deductible for my policy. As compared to other insurance companies, I believe my deductible is not too high.
Date: October 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The cost is out of control, esp in view of the reduced coverage, but the customer and response service is excellent
Date: October 04, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I love my insurance agent. He took care of everything for me, all I had to do was read and sign. My home insurance is affordable and my payment is taken from my bank.
Date: September 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I feel that we do have excellent coverage. My agent checked a few different companies and I was most impressed with what Citizens could offer us for similar prices of other companies.
Date: September 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We have Citizens Insurance, I have never had an issue with my agent and enjoy the friendly conversations that I have had with them. I am basing my rating off of the agent.
Date: August 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I would rate them at a 2. I have only had one problem in two years but it was a big one. My mortgage company sent a check for my policy an Citizens misplaced it and almost cancelled my insurance.
Date: August 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I am rating this as a three as it seems to compare to other companies. I did not shop around this year as I am selling my home but it was less than my previous policy.
Date: March 28, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
Read Citizens Property Insurance of America reviews to learn about the experiences customers have had with the company.
Date: February 12, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
is very good and high quality and services I recommend are very effective at the time they call and solve all problems
Date: February 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I really like my home insurance company because this is my safe home with the company thank you very much for your questions
Date: January 02, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I am not too sure what my insurance company offers compared to others, I went through a family friend that looked for the best insurance for me. Never really "shopped" around personally.
Date: December 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I am satisfied cause I have not encountered an issue with them yet. Whenever I turn something in or show proof they are very nice to me.
Date: December 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I would assume my policy is close to other normal policy's for an average home in America. I am not too sure what huge difference this would be for me.
Date: December 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I am in the middle of satisfaction because I feel that it's overpriced. In the five years we have owned our house not once have we needed to use it yet the price still keeps going up year after year. I don't understand how they can justify raising the price when my home value has not increased that much.
Date: December 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I don't really do much with my home insurance, when I got the house I need insurance, I found quotes and went with the best one at the time. It doesn't really matter the customer service much to me cause I rarely if ever talk with them.
Date: December 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I do not have much experience dealing with customer service agents with citizen's insurance, but what little I have spoken with them, it has been good.
Date: December 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I'm quite dissatisfied with our insurance policy cost, which has more than doubled within the time we've owned our home. While we've shopped around, we're told that Citizens is the only company willing to give us a quote, due to our home's location within two miles of a major city with a high crime rate - although we are not in the borders and our city is quite safe.
Date: December 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I couldn't tell you my deductible. Even though I am the sole mortgage owner I just went with the lowest price, the chances of actually using that insurance is slim to none. My father has been in his home for 30 years and has never used his home insurance!
Date: November 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I live in south florida, so I do not have options for home insurance. Citizens insurance is the only insurance company to go with.
Date: November 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I've also never really thought about the product offerings within my home insurance company as compared to other insurance providers. I know that we have the necessary coverage to secure our mortgage.
Date: November 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I actually have never had to make a claim with my home insurance company, so I'm unaware of how good or bad the customer service experience would be.
Date: November 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
Honestly I wouldn't know what policy offerings my insurance provider has compared to another I assume it is around the same offerings if not, I don't really know what I am missing, unless something bad happens then I find out.
Date: November 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Again, I live in south florida, so the home insurance options are non-existent. The premium and deductible is what I get and I don't have much choice.
Date: November 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The premium is around my price point which is really nice considering i have to make sure to have enough to pay for other utilities.
Date: November 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They always communicate properly and accurately with me and i have never had any issues surrounding our calls or information.
Date: November 06, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Policy Offerings
Hurricane damages are covered by the insurance company and other house damages such as floods and structural damages inside and outside the property.
Date: November 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I have never used the mobile application of the insurance company so i don't have anything to add about it. One would be quite nice if it could be used properly.
Date: November 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The costumer service has always been nice to me they love me and i love them. They always treat me right like a true costumer would be treated.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I would say it is for the same reason as above since we bundle our insurance. I like the fact that the customer service reps look at all the options for bundling in order to save me money.
Date: October 04, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I have called customer service multiple times and they have quickly solved any problems or answered questions.
Date: October 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I didn't search around for Homeowners Insurance. I already had auto and life insurance through State Farm so I had my agent just write up the policy. My closing had to be done quickly so not much time for shopping around.
Date: October 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
Not having to wait on hold even after a natural disaster occurs such as Hurricane Irma. The rep. answered on the third ring.
Date: October 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It's very easy to use, easy to navigate. I have never really had to use it other than to get docents online. Other than that just going off the generic use of it. I have not had to file a claim or anything yet
I just purchased policy and home in March.
Date: September 29, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
It's incredibly high for such a high deductible. I couldn't afford the lower deductible payment. I think it was almost triple what I'm paying now
Date: September 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They are pleasant to deal with and are fast to resolve issues i have.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the app because it gives me easy access to my information on my phone and I don’t have to be near my computer.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
Anytime I've had to call or email about a policy or to see about what could be done to lower a premium I've had great experiences with fast response times.
Date: September 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
We have a $2,000.00 deductible and I believe it covers fire, theft, hurricane damage. Fortunately (knock on wood) we haven't had to use it. I don't believe it covers flood coverage.
Date: September 18, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Citizens were almost the only provider left in Florida when big companies pulled out because of risk over hurricanes. I am satisfied with the rates I am currently paying.
Date: September 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
For the most part the communication has been fine. When contacted via e-mail they usually respond with in a day. I do wish it were easier to speak with someone on the phone without having to follow so many prompts on the phone.
Date: September 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
There is not a lot that I know about comparing premiums to other companies. I set up my insurance during the mortgage process and used who was recommended and have stayed with them for years.
Date: September 14, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I couldn't get a quote directly from them. I had to go to my car insurance company in order to get a quote. I don't understand why or how that's even remotely acceptable practice. Very frustrating having to wait for answers when it would have been easier for me to just talk to them directly.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
My insurance agent is a very friendly and well-informed agent. He is always available to help with any questions I may have.
Date: September 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
The only interaction I had with Citizens was with the inspector that came out. He was nice but definitely came unannounced and poked around looking for big dogs in my backyard before I realized he was there. I didn't care for that too much.
Date: September 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I believe this company have a higher chance to pay out in most situations so makes the premium worth it.
Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I have insurance that covers theft, break in, fire, damage, flood, and other things that are not considered an act of God.
Date: September 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
I like that everything that I need to know about my policy and payments are on the website, however sometimes it can be difficult to navigate towards exactly what I need.
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
For the most part the customer service has been fine. When contacted via e-mail they usually respond with in a day. I do wish it were easier to speak with someone on the phone without having to follow so many prompts.
Date: September 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
Being able to make changes to the coverage online without talking to the agent. Able to print the insurance policy and to make online auto payments
Date: September 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium we have is, I believe, about the same as it would be with other companies. I admit we need to shop around for a new policy next time around, just to make sure we can't get it for less elsewhere.
Date: September 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
Luckily I haven't had to call them for a claim or anything yet. However, I did have to call them to have them fix the spelling of my last name on the policy. They were decent to talk and fixed it immediately.
Date: August 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I am a new homeowner as of June 2016. I haven't had to make a claim so I can't speak to their ability to follow through their website. But I would say I'm satisfied so far.
Date: August 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My previous premium was around $400/year higher than this one...I'm much happier with what I have now.
Date: August 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have never had a negative issue with customer service. Anytime I've had to contact them it's been pretty painless, and they are quick to reply to emails which is my preferred form of communication for services like this.
Date: August 28, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Contents of the inside of the house, flooding of the house, outside garages and shed plus any outside damage to the house.
Date: August 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I had multiple quotes on insurance in the area and this company had the lowest premium for the same coverage almost two to three hundred less than other companies.
Date: August 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It was the lowest premium for our needs that we could find at the time of going with this company. Every year it seems to rise though even though we make no claims.
Date: August 16, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
The company have always been on point if i have needed to contact them for any reason and pleasant to deal with.
Date: August 13, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
If you can get in touch with someone, it is great. Online customer service is something else entirely. I haven't had too much interaction with them, though.
Date: August 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I am happy with how they communicate via email quickly and efficiently. Also, anytime I have had to call them, I have not had to wait too long and they are commonly courteous.
Date: August 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
As stated above I have never used Citizen's website, therefore I really have no opinion one way or the other.
Date: August 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
The website/app is easy to navigate, gives quick and easy access to all my policies and allows me to view whatever I need whenever I need it quick and painlessly.
Date: August 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It is okay. I wish it were easier to navigate and find my insurance policy coverage and I wish it was easier to shop around for insurances without waiting for a quote.
Date: August 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
My premiums are much lower than other insurance companies that I have used in the past. Customer service is excellent.
Date: July 31, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
The ability to report a damage and that you can understand the customer service voice while making the claim and a unique number is given during the call
Date: July 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It a nice app with clear options to search through for anything i might need to fin, its fast and have not ran in to any issues whilst using it.
Date: July 31, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
Dwelling, Other Structures, Personal Property, Loss of Use, Personal Liability & Medical Payments
Date: July 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Personal property coverage in an event of damage to property, whether that be from inclement weather or someone coming in and stealing something.
The main thing I don't like it that it's always so slow and difficult to navigate. I can't find what I'm looking for and the Frequently Asked Questions don't help.
Date: July 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
This is the only insurance company that will ensure our dwelling because we live in Florida that is prone to hurricane damage
Date: July 24, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The few times I've had to contact my provider has been very pleasant. The only issues I've ever had, and I've had this with numerous companies, is their automated phone service fails too many times by disconnecting you prematurely or redirecting you to the end-of-call survey before you've even spoken to anyone. But, once I've actually connected to a real person everything was great.
Date: May 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They are able to contact me through email and have signatures done over the internet since I am out of state when I purchased the policy. They also made the documents available online so that I had them on hand instead of just mailing them to my home
Date: May 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The people are friendly and they get right back to you when you need them. They make the process of obtaining insurance very easy.
Date: January 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The representative is very nice we talked about life and he offered ideas on how to make a few small repairs that could add value to my home. He is very nice we even talked hockey too.
Date: January 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home, shed two porches, generator, loss of use. It covers my two bedrooms one bathroom home and all furnishings. Also has my daughter's medical equipment covered as well.
Date: November 25, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I haven't had to use their customer service since I enrolled through my State Farm agent. I never ended up talking to anyone from Citizens.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Definitely could be better and easier to navigate. Some things aren't where you'd think they should be. The mobile app is an absolute joke.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I don't have an abundance of communication history with them. As I said before, I've been fortunate enough not to need to contact them for anything big.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My furniture is covered including my tv, personal desktop computer, playstation 4, 2 playstation 3s, sofa, fridge, washing machine, tumble drier/ bed and wardrobes.
