Esurance Homeowners Insurance Company Reviews & Ratings
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Date: September 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
No complaints. Again, I don't contact them very often, but when I do they answer all my questions and never leave me confused.
Date: September 24, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I feel as though my premium with insurance is lower than other companies we had checked into. That may or may not be the case now as we moved in there 11 years ago.
Date: September 23, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
My house insurance covers fire damage, water damage, an act of god, tornado, flooding, earthquake, theft, business in the home, etc.
Date: September 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Both the app and the website are very easy to navigate and I can talk to a rep easily on either platform. It's also very simple to pull any information I need as well.
Date: September 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
All of the representatives I have spoken to were helpful, polite and pleasant. I have nothing bad to say about the customer service. They are always on point.
Date: September 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
The customer service agents seem to be well trained and thoughtful in their interactions in addition to knowledgeable enough to point me in the right direction if they can't directly answer a question (meaning, they get someone on the line who can help).
Esurance was much cheaper than other companies we looked into. I still feel our coverage is a bit overpriced though. I am hoping our premium will drop overtime.
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like the company because their products are easy to use and the app is functional as well for many consumers out there.
Date: September 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I haven't had a lot of need to contact customer service for the company but, in my limited interaction, the company seems friendly and thoughtful to handle any specific inquiries.
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have no positives or negatives about the customer service because I do not interact with them on a regular basis. I've not had to file a claim, so I do not reach out to the insurance company regularly.
Date: September 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
My company offers Coverage for the roof, water damage, stolen property, hail damage, medical, etc.
Date: September 19, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
I wish they could be lower, but with the car insurance bundle, we save a lot with that. I don't want to have to deal with the hassle of moving insurance companies just because of my cars.
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
Esurance doesn't really contact you by phone or email until its time to renew. It would be nice to receive updates about new products or changing policies. I do think they could be better at communication, however, this is probably a reason the premium is low.
Date: September 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I am very glad to have hurricane and flood coverage. I have lived in this land I do not want to leave it because it's my home.
Date: September 18, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
My premium is ridiculous. It has gone up by hundreds of dollars every year. It feels like I am paying way too much.
Date: September 18, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
They treat me great. They know what I need and they answer all of my questions. I believe they are the best insurance company we have ever worked with. I will tell all of my families.
Date: September 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
Generally, good communication though once they didn't communicate a rate increase via e-mail/app through the mail.
Date: September 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
The premium between what I have and other companies are similar, both in cost and coverage. I just chose to bundle everything with esurance because I find it easier than having multiple insurance companies.
Date: September 16, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like that their website is very easy to navigate. I am able to go through the tabs and easily find customer service help if I need it.
Date: September 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is somewhat good compared to other insurance companies. But, They response slowly to the customers, does not take any effort to solve the problems.
Date: September 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I do not know much about other companies, but speaking with friends, I hear they pay much less with Geico, and I am religiously thinking about switching but that���s after I sell this house and buy a new one
Date: September 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
Everythings fine. They send me an occasional email, but they don't bug me too much. And that is how it should be.
Date: September 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I never really had to deal with them on the phone for too long.
Date: September 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
It covers both another's property damage and personal injuries to other people as well as repairs and damages done to the home.
As far as I am aware, I have full coverage for my homeowner's insurance as required by my mortgage lender. Any accidents on my property, major damage after deductible and other benefits as well.
Date: September 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
The company is wonderful. Anytime we have questions about homeowners or auto insurance, we never wait on hold long and they are so friendly.
Date: September 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
We've filed 3 claims over the past few years, two auto one home.. the mobile app and website have always been easy. Everything is where you would expect it to be, and you can check the status of a claim through the entire process.
Date: September 10, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
I get a lower premium because the insurance company is completely web-based. There is no one office or middleman to pay so I got my insurance for$100's of dollars cheaper than the competitors.
Date: September 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
All interactions have been very pleasant. I like how they like to engage in small talk with their customers and don't just treat you like a strictly business relationship.
Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
The policy covers incidents including fire, lightning, windstorms, hail and explosions. Earthquakes and flood insurance is not covered and if that is to be covered would need an additional policy.
Date: September 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like how they will always follow up when they have new offerings, or once a year they follow up to make sure all is ok and to schedule a call so I can find out if they can save me any money compared to the year before.
Date: September 04, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
I have had little to no interaction or communication with the insurance company. They do provide me timely information of when my policy is scheduled for renewal and the amount of the premium that is due.
Date: September 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
The company's customer service is beyond most expectations and people want to follow that service in real time as well.
Date: September 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I think that home insurance can be very expensive and of course I would like to earn more money.
Date: September 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think they are far more affordable than other companies we were quoted from. I do still think it is a bit too high. They said since we technically made a "claim" for food loss when we were renting about 3 years ago, that is why it is high.
Date: September 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
The home insurance policy provides some details about insurance providers that make it affordable overall.
Date: September 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The website is very confusing, and there is no option to be always be signed in. I find it very difficult to have my payment history and very difficult to even find a proof of insurance
Date: August 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Esurance has great customer service reps. They are helpful and polite. They explain everything in detail and are patient since it is a transaction over the phone. I would use them again unless I found something better.
Date: August 30, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have never had to use them. Usually, they just send me emails or letters in the mail. They just don't explain things well.
Date: August 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is easy to use and I was able to set up insurance on a Sunday night when most business' would be closed.
The communication could be better as I often takes quite a while for them to get back to me regarding concerns or questions I may have.
Date: August 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
Not really that familiar with the website/app because I don't use it. My premiums are paid with my mortgage, and I have no need to view the website/app unless I have a claim to file.
Date: August 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Main things that are covered are the heating and air conditioning, pumping. Also, the fences around the driveway and backyard are covered as well. We have remodeled the 2 garages in the backyard and just added them to the policy recently
Date: August 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
We do an annual quote with other companies, eSurance beats them out by sometimes $60 a month.
Date: August 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Our home policy covers dwelling coverage, personal property, and liability coverage. We have been using them for five years now.
Date: August 16, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
The premium is actually much lower than most other companies I have looked into and provides more coverage for that lower premium. However, the premium has steadily increased over the past few years, and I am unhappy about that.
Date: August 14, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My Insurance company covers all repair or replace your home or other structures on your property, like a tool shed.
Date: August 13, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
The premium is affordable and the insurance package rate is more popular than a lot of other offerings on the market.
Date: August 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I have dwelling insurance. I also have outside structure insurance as well. I also have jewelry and much of belongings covered. We are also covered for staying at a hotel if there is significant damage to our home and need to leave.
Date: August 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
Its been a while since I looked at the policy but I believe my home is covered with storm damage or natural disasters, fires, burglary, and human-caused disasters like it someone drove into the house.
Date: August 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The only thing I didn't like it the fact that no one contacts you besides an email about premium being due. They automatically take the payment from your credit card one month before the start of the new insurance team.
Date: August 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
They have always been very quick to respond to any questions I have had. They either will respond promptly to email or give you a quick call. Every time I have called, I am never on hold long to reach a representative.
Date: August 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium is significantly cheaper than other companies around. Per quotes from other companies, I am currently paying half.
Date: August 07, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
Compared to other insurance for the same coverage, I genuinely feel that we are getting a competitive rate for the type of coverage that we have.
Date: August 06, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I don't use the site much. I pay my auto insurance in full every 6 months and my homeowners are escrow, but the couple times i have logged in I've had no issues finding what I'm looking for.
Date: August 06, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The customer service is limited to Monday through Friday, bankers hours. If I had to use the insurance over a weekend, it would make it difficult to file a claim.
Date: August 06, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It is very easy to access. It is very useful for the customers to know their dues and times. This is the simple way to find the solutions.
Date: August 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I had a claim for damage to my home about 8 months ago. The customer service reps were amazing, kept me informed and always returned my calls and answered all my questions. No complaints there.
Date: August 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
They kept me very informed throughout my entire claim process, and I was emailed almost daily updates, about my claim and processing status.
Date: August 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium I have is nearly half of what I would pay for most of the other major competitors.
Date: August 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I do not dislike anything about this company. They are great at what they do and I will recommend them to a lot of my friends and family.
Date: August 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I've only had to contact them a couple of times but both times it was quick and painless.
Date: July 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
Recently there was a problem with my mortgage company accidentally underpaying my premium, and the policy was almost canceled. Customer service helped me resolve the situation with the mortgage lender quickly.
Date: July 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like the mobile app because it allows me to do everything from opening a claim, to seeing the status of the claim. This type of instant information is nice compared to how things used to be decades ago.
Date: July 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I was paying $400 more with AllState the year before and the quotes I got were outrages. Esurance just seemed to make sense because they had the same coverage but lower premium. I pay roughly $600 a year, and I still think that is really high for someone that has never made an insurance claim.
Date: July 31, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I do not have any interaction with the insurance company because I haven't filed any claims. I am not able to say if I like or dislike anything about them because I do not interact with them.
Date: July 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Customer service has always been prompt, efficient, and the chat services are exceptional. I like that I receive a transcript of the conversation afterwards for my records. No slang is used and no silly emojis; the conversation is always professional.
Date: July 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think the premium is very low and I am satisfied, however, I do have a rather large deductible ($2,000). I may in the next year or so try and search for a better deal and/or lower deductible, but for now, I am satisfied. I also noticed my premium seems to increase by 10-20 every year, and if that continues I will be searching elsewhere.
Date: July 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
There is currently not a website or mobile app for this company. They are a smaller locally owned company. I wish they did have a site or an app because I would gladly use it.
Date: July 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I liked that I was able to submit a video of my home through the app. That way I didn't have to have an adjuster or agent at my house. I could just take a short video of each room and submit it to them.
Date: June 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The site is fairly easy to navigate and provides all the information I need to know about my policy and what it does or does not cover.
Date: June 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They do not explain things well. My rates went up and they notified me but didn't tell me why.
Date: June 08, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
The premium is fair and I have had good customer service experience with this organization in the past which has determined my ongoing relationship with the company.
Date: June 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I like that is very easy to navigate. I can easily find contact information and have good access to a customer service representative. I like the layout of the website and the colors are appealing.
Date: June 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
During our two auto accident claims, we had the same representative through the process and felt well taken care of. Like they were our neighbors and actually cared how the situation unfolded. They tried to make it as painless as possible.
Date: May 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
They communicate well with the customers. But it is difficult to contact them. There are lot procedures to contact them by pressing their keys.
Date: May 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I had Nationwide for the previous 2 years. Their Homeowners was significantly cheaper, but their auto was so much it wasn't worth it. I shopped around quite a bit and Esurance offered me the best bundle deal. I'm not a big fan of insurance in general, so I like the high deductible, low premium insurances. A lot of insurances don't offer the $5000 deductibles
Date: May 26, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I disliked the amount of transparency. We had an issue with bats causing damage to our insulation. They weren't very clear to us on our coverage. Our policy states they cover wildlife damages to home, yet they were unwilling to help us understand why they wouldn't help us cover it.
Date: May 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like how easy it is to use the website and find all the information I am looking for. It is laid out nicely, and all my documents are online and available for downloading or printing.
Date: May 07, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
Esurance was really easy to use. I liked the company for the lower cost premium but did not like that they automatically charge your card for the premium the following year to renew. The website was easy to use and I have never used their app.
Date: May 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Just like their website, they are not very respondent to phone calls, and there is an automated answer machine that takes forever to get me to where I want and the people are not very knowledgeable about the policies though it is a small company
Date: May 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The due amount is low compared to other insurance companies. This company has good customer support. The Insurance company supports the people as much they possible.
Date: May 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
We have filed a claim for wind damage. It was minor but you hear horror stories about people having to argue and beg. eSurance requested a few documents and pictures and the entire thing was settled in about a month.
Date: January 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They are easy to get ahold of and talk to someone on the phone. If you email, they email back quickly.
Date: December 30, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It was high, but I was with Allstate and found out that the bank that I was paying Escrow to stopped paying Allstate way past the allotted time for going without insurance.
Date: December 30, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
The customer service reps are courteous, and informed, but it takes sometime for them to get back to me with answers.
Date: November 27, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I like the promptness of the customer service, both with low to no wait times on the phone, and quick email responses. They state that email responses will take up to 24 hours, but in the case of the few times I used email, they replied within 12 hours.
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
Although I haven't used a mobile app for the company, the website is very easy to use and is focused on letting you get or change the coverage you need when you need it and it is fully transparent in the pricing.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The app isn't compatible with my cell phone and not an accessory that I would use much anyway. I prefer the company website and emailed material for any interaction needed.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They have always exceeded my expectations! They have gone above and beyond to answer any question or address any concern I have had. They were willing to work with me when one of their adjusters found a slight crack in my foundation. I sent the repair report and they quickly apologized and I did not have any loss of coverage occur.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
We were quoted at least double for what we currently pay. Esurance is by far the cheapest and gave us the exact coverage that we were looking for.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I tried a different insurance company and I was very dissatisfied with the coverage.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
Sometimes parts of the website aren't available. Doesn't explain the coverage well for the average homeowner.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I am sure everything is covered like fire damage, storm damage, accidents, dog bites, burglary, and home invasion. I don't believe flood is a part of our coverage though.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They are always quick to respond to any issues or inquiries that I may have. I have always been treated with courtesy and respect. They work hard to resolve any issue I have.
