Homesite Homeowners Insurance Company Reviews & Ratings
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Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
They are extremely helpful and knowledgeable, always very courteous and concerned about mine and my husband's safety first and foremost.
Date: September 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Communication is timely and clearly and is not lacking in any significant way. I don't see that they go above and beyond in any sense, however, so they are meeting expectations but not exceeding them.
Date: September 03, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Communication
Every year I get a letter saying its time to renew. It reminds me to call and go over things. She is kind and always ready to help
Date: September 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
When I have had to go to the website I have never had an issue. The website was user-friendly and I was able to find the information that I needed.
Date: September 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Very friendly and helpful people all around. they are also well informed and competent for the job and have great attitudes.
Date: August 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
When I switched insurance policy I was able to get a quote within 15 minutes of calling, As soon as I agreed to with insurance companies I had the paperwork in the mail the following day
Date: August 31, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Policy Offerings
Everything is covered from loss of use, other structures, garage, plumbing heating electrical. Injuries to visitors and pet injuries as well. We are very well covered and have a good agent.
Date: August 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The agent is very nice, got me a very good deal, but now I wonder if they should have told me about a mobile app or website to use.
Date: August 27, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
They're relatively easy to contact. I just reach them through Geico. They're always helpful. I've only ever contacted them to ask questions about breed restrictions.
Date: August 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The employees/customer services reps have been extremely helpful and attentive - they have resolved my issues and completed my requests immediately whenever I have called in.
Date: August 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
They are very easy to work with, quick with claims and payments and always very helpful and courteous. I love their website and mobile app and am able to bundle home and auto insurance.
Date: August 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I like that the app and the website are user-friendly and I can easily read all my coverages. What I dislike is that if I want to make a change to my policy I have to call customer service instead of being able to make the changes myself online.
Date: August 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
Compared to other insurance companies my premium for the type of dwelling is relatively average or maybe just a little above average.
Date: August 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The house / structure itself as well as valuables inside the home including furniture, electronics, and a large collection that my husband keeps.
The website is slow and glitchy, it freezes up often. It is unorganized and hard to navigate to pay my bill and look at my coverage amounts. They have no mobile app.
Date: August 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
My home is covered for 125000. It covers dwelling but not personal items. I am covered for hurricane damage but have a high deductible. Also, have to carry flood insurance because we are in a flood zone.
100-year flood zone. Garage and pump shed are detached but both are covered.
Date: August 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I'm sure the customer service is great although I've never had to deal with them. Everything has run smoothly since we signed up for their insurance.
Date: August 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
My house and other structures are covered. It also covers loss of use if I need to stay at a hotel, and it covers medical payments for others.
Date: August 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My interactions with the customer service staff have always been pleasant. I have all my questions answered and they are very polite and professional.
Date: August 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I have only had to contact my insurance company twice so far and each time they were effective and efficient.
Date: August 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
It's very good. The cheapest we've found with decent coverage. Haven't found anything cheaper yet, even with bundling.
Date: August 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like that they are very easy to reach. They have always been very professional and courteous. Also, they are very knowledgeable.
Date: August 09, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
The physical structure of the home, loss of use of the home provides us with funds to stay elsewhere if the home is completely lost and unlivable, medical payments cover the cost of medical care due to injury. We also have coverage for our belongings totaling $50,000.
Date: August 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
This companies customer service is the worst customer service I have ever had contact with. They are in a different state then I am and they never pick up their phones. When they do they almost always place me on hold and keep me waiting.
Date: August 06, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The website is adequate but I would prefer it if it allowed me to alter coverage and see the changes to my premium without committing to these changes. My auto insurance policy works this way.
Date: August 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
The agent was very good about calling me back when I had questions when we first bought the house. I haven't had much reason to continuously contact them after that, though.
Date: August 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I don't have any bad things to say they usually make things very easy and the web services are easy to use with an auto enrollment pay style I don't do much with them.
Date: August 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
I don't like that the website for this particular company only offers a summary of the coverage and that there is no ability to change or adjust coverages online - you must call a representative.
Date: August 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My insurance policy currently covers basic damage and repairs as well as theft up to $10,000.
Date: August 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I go through an agent and they have always been courteous and they get things done quickly when I have needed to go to my agent and they need to contact the company.
Date: July 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service of my insurance company seems entirely adequate. They are not lacking in any significant way, but I also don't think that they go above and beyond in any category either.
Date: July 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
We got our coverage estimate within two days. Then we got all the paperwork within a week. We got all this with just a few emails.
Date: July 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
As I said before, I recently had to file a claim. I was pretty upset, as my water heater had failed and flooded 1/2 of my condo. Customer Service got me calmed down and directed me to the appropriate adjuster.
Date: July 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
It is very good, the attention is the best, the staff is very friendly, the result of problems instantly
Date: July 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
It's actually pretty comprehensive and covers most of the items in my home against a variety of different things. The only things not covered would be in a flood or normal breakdown of the parts.
Date: July 28, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We just redid our insurance and the agent went above and beyond to get us a low premium especially since they were competing with other companies.
Date: July 28, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
I like the fact that they primarily communicate through email as I do not like being bothered by continuous phone calls when they need to remind me of something or send a new privacy policy or whatever. However, when it is an urgent matter, they are terrible because they barely pick up the phone.
Date: July 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
When I have needed to communicate with anyone they were very efficient and nice. I have never had an issue when talking to anyone.
Date: July 24, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Website/App
My company does not have a mobile app and to access homesite website page I have to go through Geico site first and then get redirected.
Date: June 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think the premium is very reasonable, I just don't like paying insurance premiums in general. In Colorado, our insurance premiums were MUCH higher.
Date: May 31, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
payments of insurance premiums, ease of payments, flexibility, free personalized attention, immediate payment of problems,
Date: May 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I honestly don't believe they even have a website. If they do I haven't been made aware of it nor have I ever visited it nor has my agent made it a point to make it clear I could use a website and/or a mobile app.
Date: May 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I like it because they are very helpful and very attentive at the time of service they are very attentive they have a good service
Date: May 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
It's been awhile since I've checked, but fire, theft, damage by hail, vandalism, and bodily harm I think.
Date: May 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
There is no website or phone app. I am not really sure I need one. I would rather just pay less money and call the company.
Date: March 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
Homesite has been the most reasonable home insurance policy that I have been able to find that meets my needs. They allow me to bundle my home and auto insurance and I receive several discounts.
Date: January 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
the mobile application of this company is very good fast and efficient has a great service and I feel that they serve one very well and all my doubts I clarify them perfectly
Date: January 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My current premium is actually about $50 cheaper than my last premium with some additional coverage. I find the pricing fair.
Date: December 15, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I never hear from them, which is great! I'm sure they would be good at communicating in the event that I need to make a claim.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is incredibly easy to use with a clean user interface with easy navigation. I am able to quickly access my billing information and my full policy.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I have received all of the communication I have needed and have never felt anything was missing or negative.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
The communication was easy to read and gave us all the answers we needed. It was also sent electronically so we couldn't misplace it.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I have only had the premium increase very little. It has always been very competitive when shopping around was maybe only higher a little, but wasn't enough to switch.
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Policy Offerings
The insurance pays to rebuild my house. It also replaces the major appliances in my house.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I have never tried their website because I don't need to, the company has great service and I prefer to pay by phone or go to the office.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
The premium I'm currently paying seems about average. I think that when I first got the policy it was less expensive than average, but after holding the policy for several years it has gone up about 10-20%. I might start comparison shopping to see what other companies are offering.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
My premium is very low compared to what I have heard other people have paid for roughly the same cost as their house compared to mine.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I like security, speed, immediate attention to questions and answers, clear, easy to use, fast, immediate use, personalized attention.
