Date: February 05, 2018 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
My lender did not charge me a fee or closing cost. I was very satisfied that my lender had waived my fees.
Interest Rate
My lender was able to get me 3.75%. Most other lenders were coming in at 4.0% - 4.1%. I went to the lender that was able to be me the lowest interest rate.
Loan Officer Service
My loan officer provided me with amazing customer service. She called me every day with an explanation of the step we were on and the next steps coming. She made sure I was filling in the loop of every step and made sure I had no surprises coming.
Overall Rating
Pros
My lender was very good to work with. They made sure I fully understood every stage of the process going on. They were very thorough.
Cons
I have zero complaints about my lender. They did with they said they were going to do. They even found me the best interest rate. They exceeded my expectations.
Date: June 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
I don't have anything to compare it to. The sellers paid the closing costs so we didn't pay much.
Interest Rate
I think our interest rate is good compared to others. It's just under four percent, which is really good overall. My husband and I have really good credit so even if it was with another lender, we would still have a good rate.
Loan Officer Service
He was the father of a family friend so we have known him for years. He was very helpful and walked us through the process as first-time homebuyers.
Overall Rating
Pros
They were easy to deal with and everything we need we can do online or can do with a phone call. No need to visit in person.
Cons
There is no physical branch within a 100-mile radius of my city. So if we had to do something in person it's a long drive to do so.
Date: January 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
Our closing costs were fair. We made a deal that the sellers paid the closing costs and all parties were satisfied.
Interest Rate
We were able to work with our lender to get the lowest rate possible that was available on the market at the time of getting our mortgage.
Loan Officer Service
Our Loan Officer was wonderful. She worked hard for us to make sure we got the best rates and deal that was available. She still continues to have contact with us, even after we have had our loan for a couple of years.
Overall Rating
Pros
Our lender continues to communicate with us for any changes that could help us save money each month. If there is a better rate or service available to us, they contact us and we don't have to contact them. They check yearly to help us with our mortgage.
Cons
Sometimes it is hard to get in touch with the company on the phone system. There are many menus to get through and sometimes long hold times. If waiting for a callback, it can take a long time as well.
The seller paid all closing costs and gave me money for insurance and taxes for the first half of the year. I could not have been happier.
Interest Rate
I qualify for a physician loan so had no money down and no PMI. IMortgage offered an additional 0.5% of the interest if I switched to banking with them which worked out very nicely for me.
Loan Officer Service
My loan officer offered me multiple different terms and walked me through how each would play out based on my income and potential income.
Overall Rating
Pros
The honesty and approachability of the bank were very much appreciated. I will likely use them in the future for any new home acquisitions.
Cons
I have no issues with the bank. There was a small mix up about the final rate, but they fixed it quickly without much hassle.
Date: July 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
The closing where part of the process. There isn't a whole lot you can do about it.
Interest Rate
We have an awesome interest rate from the lender. We couldn't ask for better. People are surprised when they ask how low it is.
Loan Officer Service
Loan officer got us a great deal on our mortgage rate. He just took forever to do it.
Overall Rating
Pros
This bank was easy to work with and got the job done quickly. I've heard horror stories, about getting a mortgage but this bank made it relatively easy.
Cons
The process was a little long and drawn out. It was not the easiest of processes. But it always could be worse. Trust me I've heard of much worse. We didn't have to jump through a ton of hoops that included multiple inspections and things like that.
Date: December 01, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
We had to pay $375 for the appraisal but all other costs seemed to be inline with normal costs. We were not charged a bank fee or points since we maintain multiple accounts with the credit union
Interest Rate
We received 3.75 on a 25-year term. We did not shop other lenders but checked online at the time at it appeared to be an excellent rate
Loan Officer Service
We dealt with the Branch Manager and we delivered other materials to his assistant. We have gotten over 7 auto loans through this branch within the last 10 years
Overall Rating
Pros
We have done business at this location for over 10 years. It has always been a simple phone call to start the process and then emails and follow-ups thereafter. They are friendly and efficient.
Cons
Honestly not too much. Our only complaint that since it is a small town institution it is sometimes hard to get out of the office without 20 minutes of small talk. That is why we try to do as much as possible via phone and email.
Date: September 02, 2018 Age: 41 Gender: Male Marital Status: Married
Closing Fee
The closing costs were fixed at $250 and covered everything. Very happy with this company. They are a great bank.
Interest Rate
Very good. They got us into a low variable rate that doesn't fluctuate much at all. Very happy with it now.
Loan Officer Service
He was very helpful and knowledgeable and made great effort to get us the best loan possible. Very nice process overall.
Overall Rating
Pros
I like that they keep their loans. We've been with this bank for 10 years now and had our mortgage there the whole time. They are easy to work with and understanding.
Cons
The only qualm I have is that there is no branch in my immediate vicinity. I have to drive 20-30 minutes to get to the closest branch.
Date: September 02, 2018 Age: 29 Gender: Female Marital Status: Married
Closing Fee
The closing costs and fees seemed to be much lower than the competition. Our family friend recommended us to this bank and knew the loan officer so we got an even better deal.
Interest Rate
I locked in a 3.5% interest rate, so am very happy about that. This was on a 30 year mortgage, 5 years ago. The interest rate is now 4.5%.
Loan Officer Service
A family friend knew the loan officer so we received a good deal, and he worked with us closely to make sure we understood everything we were signing up for.
Overall Rating
Pros
Because this bank didn't really have a lot of frills, it could keep the closing costs low. I liked the prices they were able to offer and the services.
Cons
I didn't like that I couldn't do any banking online or check how much my mortgage had left to pay off. I would always have to call the bank and ask or go in person.
Date: June 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
The closing costs were around what I expected. I always hate paying the costs but my lender did what she could to keep them to a minimum.
Interest Rate
The interest rate was very competitive with others but it was the best I could get based on the size of my loan and credit history. I am very happy with the interest rate I have.
Loan Officer Service
She was very supportive and helped navigate the entire process. It was very painless and did not take a significant amount of my time.
Overall Rating
Pros
They were very hands-on and personal and were there to navigate me through the whole process. It was as pleasant as it could have been and I feel like I got a very fair deal through the whole process.
Cons
I wish more could be done online. It was a little old fashioned with email/phone and it would have been nice to have a portal with the checklist of documents and I could have uploaded them. I could have signed documents electronically instead of printing them off. It was minor stuff but I think they could have leveraged technology more.
Date: June 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Closing Fee
The fees and closing costs were similar compared to that of other lenders. The mortgage was entered into before the rule changes regarding disclosure of fees. I was pleasantly surprised and had to bring less to the closing than I had anticipated.
Interest Rate
The interest rate at the time of the loan application was relatively standard and was comparable to that of other lenders. Other lenders may have offered a lower interest rate but only if I was obtaining an FHA loan, in which case the PMI would have likely outweighed any benefit I would have gotten from the lower interest rate.
Loan Officer Service
The loan officer was easy to reach, both via phone and e-mail. He explained everything I needed to do and all documents I needed to provide him. When I had a question, he responded with a very quick turnaround.
Overall Rating
Pros
The lender is a local bank, and they told me up front that the servicing rights would not be transferred. This was very important to me because I want to be able to walk into the bank and make my mortgage payment or call somebody local with a question. I wanted to ensure that my mortgage would be serviced by a lender I trusted.
Cons
I only have two issues with the lender: first, I wish they sent out the monthly statements a bit earlier. They recently started working with an out of state company to mail the statements and, in the first two months, statements were received less than a week before the due date. Also, I only have an option to make an online payment if I have another account with the bank.
Date: September 04, 2018 Age: 54 Gender: Female Marital Status: Married
Closing Fee
Being that it is a credit union, which is member owned, the mortgage fees are a lot less than the regular bank or mortgage broker's. As our loan did not exceed a certain amount, the credit union waived the requirement to get an appraisal and used the real property tax valuation. That saved us about $800.
Interest Rate
The interest rate we have on the loan is 5.25% APY. That seems quite high. There are other banks or mortgage companies that advertise locally and on the internet that lower rates are available. Not sure if there's a catch on the offer.
Loan Officer Service
John was great every step of the way. He met with me and provided the forms and information needed to apply. Once we had applied, he reviewed the package of documents provided and met with us in person and worked with us to the end when the loan was approved and the loan funded. Excellent service!
Overall Rating
Pros
The employees at MB Financial are very friendly and greet you by name. They offer excellent customer service.They usually have higher interest rates offered on savings accounts which they call share accounts.
Cons
What I don't like about the credit union is that they have periodic to constant turnover of some of the tellers. The old timers stay around and have been there for many years. Some tellers leave after about 6 months. I like dealing with the old time customer service representatives.
Date: June 11, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
Our lender was very upfront about the closing costs we would incur so there were no surprises. We did not compare the closing costs between lenders.
Interest Rate
We went with a variable interest rate that changes yearly. That was the best interest rate we found when looking at area banks.
Loan Officer Service
The loan officer was very helpful. He explained everything very thoroughly and was able to answer all of the questions we had related to the loan. We felt he was very efficient and truthful.
Overall Rating
Pros
We have been very happy with our bank. There have been no surprises related to our mortgage. They have been very personable and seem to care about their customers. They are easily available to talk to when we have questions.
Cons
There has been nothing that we dislike about our bank. It would be a little more convenient if we were able to do more online when it comes to paying our mortgage and home equity loan.
Date: December 01, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
I felt the closing costs were reasonable. If I remember correctly, they were not too bad. I was really excited to own the house, but they seemed low.
Interest Rate
I feel this lender was very good. We have a very small amount of interest. I feel other lenders would be a lot higher
Loan Officer Service
This loan officer went above and beyond to get things approved in a timely matter. He would get things approved in less than an hour he would be calling back with the newest details.
Overall Rating
Pros
This lender seems okay. I didn't hear about them much before we got the loan from them, but it has been going pretty well.
Cons
They haven't been communicating well lately. I wish I could talk more. They recently said they sent out papers and we received them, however, we did not.
Date: June 16, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Closing Fee
My closing costs and fees were revealed to me upfront so I had no surprise fees to pay before getting ownership. The closing fees and costs were average when compared to other lending companies.
Interest Rate
My mortgage interest rate is at least comparable to other home mortgage lenders. My rate is 3.80% and it is a fixed rate, 15-year mortgage loan.
Loan Officer Service
My loan officer was extremely knowledgeable and made sure that I understood every step of the loan approval process. The process was quick and painless and delivered with a high level of professionalism.
Overall Rating
Pros
Overall, I was extremely satisfied with my entire mortgage loan approval process. The loan officer in charge of my home loan was very helpful and patient with explaining all of my available options. She delivered A+ service in a highly professional and timely manner.
Cons
I have no complaints or dislikes when it comes to my mortgage lending company. My loan officer delivered excellent service and their rates were competitive. I would highly recommend Chase to anyone who is looking to buy a home.
Date: December 01, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
The closing costs included no hidden fees and were true reflection of what costs were expected when sealing the deal with regards to closing out the loan and finalizing agreements.
Interest Rate
Chase offers very competitive interest rates for home mortgage home loans. When compared to other major lenders, Chase usually comes in slightly lower than competitors rates like Citigroup and Wells Fargo.
Loan Officer Service
My loan officer was knowledgeable about helping secure a good loan along with 100% satisfaction in the entire loan process from start to finish.
Overall Rating
Pros
My lender was everything that would be expected from a good lender. The lender was highly competent and instrumental in the entire home mortgage loan process.
Cons
I did not dislike anything about the lender. Everything that they assisted me with was 100 % satisfaction. I enjoyed the entire experience with nothing negative to speak of.
Date: December 01, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Closing Fee
Just closing costs, in general, are ridiculous from underwriting fees to appraisal fees and everything in between, it just adds up to being a lot.
Interest Rate
It was comparable to all other lenders at the time
Loan Officer Service
He kept us up to date and informed about costs and needed paperwork and such so that everything was taken care of in a smooth and timely manner and there were no unpleasant surprises.