Date: February 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
Our closing costs were fair. It always seems like there are some many charges. Our lender took the time to explain the cost and purpose. They always leaned to the higher side of estimates to ensure we didn't owe more at closing.
Interest Rate
Our interest rate was fair and the lowest available at the time. Our finance person gave us several options to choose from regarding rate, amount down, etc
Loan Officer Service
We were happy with our loan officer. we even went back to him when we went to refinance our house. He has been great with questions, and follow up.
Overall Rating
Pros
Our lender seemed to be fair and honest with us. To be honest, it is basically just the place that was listed on the loan. we mainly dealt with our finance guy.
Cons
What I now hate about our lender came after the closing process. It takes forever for our lender to pay our escrow bills. they wait until the last minute to pay both our homeowners insurance and our county taxes.
Date: February 10, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
I feel like the closing costs were probably fairly standard. The only thing we didn't care for was having to pay for an appraisal 3 times, one of which was supposed to be credited back to us in closing costs and was not.
Interest Rate
I felt that the interest rate was fair. Our lender gave us a few things to do to improve our credit and decrease our interest rate from 4% to 3.5%, which was nice.
Loan Officer Service
Really, the service he provided was great. He was very helpful, any time there was an issue he had several solution options available. No matter what the issue was, he helped us stay optimistic that everything would work out in the end.
Overall Rating
Pros
Our lender was willing to work with us on buying an older home. They did a manual underwriting to accommodate our unique purchasing situation, buying from family.
Cons
The only thing I didn't care for was the conflicting information they gave us about certain repairs that would need to be done before closing. They would tell us that one thing wouldn't be an issue, but then later tell us that same thing needed to be fixed.
Date: June 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
I was happy with the closing costs they had. Again I probably would have gotten lower costs at another bank but I wanted to stay with my bank
Interest Rate
My interest rate was about the same as other lenders at the time. I probably could have gotten a lower rate from a different bank but I wanted to stay with hometown bank because of the customer service
Loan Officer Service
She was the greatest. Very organized and very easy to contact. Always kept us apprised. Excellent customer service
Overall Rating
Pros
It's a small hometown bank where you get better customer service. They make you feel like a real person instead of just a name on an account
Cons
There's really nothing I dislike. I could have gotten better rates at another bank but I still feel like I got a good rate from them
Date: February 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Closing Fee
Just closing costs, in general, are ridiculous from underwriting fees to appraisal fees and everything in between, it just adds up to being a lot.
Interest Rate
It was comparable to all other lenders at the time
Loan Officer Service
He kept us up to date and informed about costs and needed paperwork and such so that everything was taken care of in a smooth and timely manner and there were no unpleasant surprises.
Date: January 28, 2018 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
We actually ended up getting a check for like $800 when closing on our house. I'm still not entirely sure why because the closing cost was included in the loan amount and we split the closing fee with the seller.
Interest Rate
Our interest rate is 3.750% which I'm told is very good. My husband is a disabled veteran so we were able to get a VA home loan so we didn't have to put any money down and got a fair interest rate.
Loan Officer Service
We have only had to deal with our loan officer once (when we initially got approved and put in the offer) but he was extremely friendly the entire time.
Overall Rating
Pros
Cons
There is nothing I really dislike about them. We pay on time every month and they send us regular detailed hard copies of the status of our mortgage.
I do believe my closing costs were high. I had to prepay my taxes and 1 year of insurance besides other fees.
Interest Rate
My interest rate is competitive with other lenders. It has been lowered several times due to refinancing. I have no complaints about it.
Loan Officer Service
I am satisfied with their service. They were helpful and forthcoming with needs and requirements for the loan.
Overall Rating
Pros
They are very helpful and understanding. They keep in contact with me about my loan.
Cons
They are still charging me mortgage insurance even though I have had the loan for over 9 years. There is certainly enough equity to not need it but they won't budge.
Date: June 09, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
We did not have direct experience with the closing cost or fee, as the seller paid those fees due to a stipulation in our offer on the house.
Interest Rate
We were able to get the lowest possible interest rate even though we were not putting twenty percent down on the house.
Loan Officer Service
We were very happy with the service which was provided by our Loan Officer as she adequately described the process and answered all our questions.
Overall Rating
Pros
I liked our lending institution because they answered all our questions quickly and explained the process very well. As first-time homebuyers, it was a little scary but the bank helped alleviate our concerns.
Cons
I disliked that our bank sold our mortgage to another party shortly after closing, though I have heard and read that that is pretty standard within the industry.