Date: December 01, 2017 Age: Above 60 Gender: Male Marital Status: Unmarried
Closing Fee
The closing costs were added to my mortgage. I did get hit twice with unexpected expenses over $500 each time. That was quite annoying.
Interest Rate
They offered me a rate of 5%. It seemed to be the going rate at the time and no one else could do any better.
Loan Officer Service
The loan officer was able to answer any questions in a very quick and timely manner. They were polite and understanding and even worked with me on a few of those unexpected expenses they threw at me.
Overall Rating
Pros
Like I said earlier, they were very polite and upfront. They answered anything I asked and if I was confused about something would walk me through it and help me understand.
Cons
They neglected to tell me two different times about an expense I would need to cover. Each time it was over $500. they did work with me but I was very pissed that they were not upfront about it.
Date: December 01, 2017 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
The closing cost was paid mostly by the seller, so we didn't have much to pay. I also found a coupon code from Quicken Loans which gave us $500 off of closing costs and $500 cash after the closing took place.
Interest Rate
Our loan was an FHA loan so the interest rate was predetermined. I think ours was 3.6%, not sure but it was already pre-established at the time we took out the loan.
Loan Officer Service
My loan officer was great. We dealt with 3 different people during the process, everyone was so kind and helpful. No one made you feel bad if there was something that needs to be fixed and everyone was extremely responsive. I would work with Quicken Loans again in a heartbeat.
Overall Rating
Pros
The process was extremely easy. I liked to be able to view the whole process online. I could see if a status changed and could submit the documents directly to the lender myself.
Cons
There isn't anything I dislike. If I had to pick it would be that there is a different representative for each different part of the process. That really didn't bother me though. In fact, I liked that there was an expert in each different piece.
Date: December 01, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
The closing cost was pretty much non-existent and overall I am very happy with the fees in general. I barely paid any fees at all.
Interest Rate
My interest rate was the lowest I could find and I went through many comparison websites to make sure I had the lowest available.
Loan Officer Service
My loan officer was very accommodating and overall I would recommend them to almost anyone I know. I liked them a lot.
Overall Rating
Pros
They were overall one of the best experiences I have had with a mortgage lender. They were prompt friendly in general very supportive and understanding.
Cons
I don't think there is anything I disliked about this lender.
I went through a program in our city called the "soft second" program, which provides funding to first-time homeowners to help cover closing costs. I don't have a good comparison of what this would be to other lenders/companies.
Interest Rate
I shopped around to many lenders to compare rates. I found that my lender was very competitive in comparison to other lenders and was able to loan me more money at a lower interest rate.
Loan Officer Service
My loan officer did a fantastic job. He was able to learn about a program he's never worked with before and advised me in an appropriate manner. I can't speak highly enough of him!
Overall Rating
Pros
My lending institution went above and beyond in my home buying process. I went through a first-time homeowner program in the city, which was very complicated, and they spent the time with me to make sure I understood the process.
Cons
My major fault with the Lending institution was the distance from my home. They were about a 45-minute drive from my place, so we'd often have to do work virtually or by phone.
Date: July 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
My fee/closing cost was reasonable, considering that I had assistance from the city's first-time homeowner program. I was expecting to bring more money with me to closing, but it was reasonable with my lender.
Interest Rate
My interest rate from my lender was comparable to other lenders. At the time of purchasing my home, the interest rate was hovering around 4.5%. Had I bought my home today, I know my interest rate would have been lower.
Loan Officer Service
My loan officer went above and beyond with working with me, especially considering that he had to learn the complicated ins and outs of the first time homeowner soft second program in my city. He would call me several times a week with updates and really helped me every step of the way.
Overall Rating
Pros
I initially went through a small bank/institution locally. What struck me most about the process was how passionate they were to serve and help me during what was a very cumbersome process. I enjoyed how hands-on and transparent they were.
Cons
There is nothing about my lending institution/bank that I truly dislike. They were helpful during the entirety of my home buying process. It was disappointing to see my loan go to another institution, but I am glad my lenders were so helpful.
Date: December 01, 2017 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
I think most closing fees between lenders and the title company are all about the same. Most of those fees don't change.
Interest Rate
I have had a mortgage for 10 years now. Since then rates have come down tremendously so I am thinking of refinancing. Other lenders can buy your rate down for you.
Loan Officer Service
My loan officer went over and beyond for me and my husband during the home buying process. He was always available to answer questions and ease any of my concerns.
Overall Rating
Pros
My lender worked very hard to get me the best rate and the best bank to buy my loan in the closing process. He helped me by telling me things that needed to be paid off on credit report to get a great rate.
Cons
There was not much I didn't like my lender. He was awesome honest trustworthy and always available from the beginning to the end.