Mercury Homeowners Insurance Company Reviews & Ratings
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Date: October 09, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
they are cheaper than most other companies and provide a good amount of coverage for that price
Date: October 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
they offer great prices and have been willing to fix any issues we encounter with ease.
Date: August 13, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
The insurance company offers both homeowner and auto insurance. Their homeowner webpage has been extremely difficult to find in a search.
Date: July 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
They are a good honest Company that offers great service and is firm and honors their quotes and provides great service.
Date: July 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I have not explored other home owner's insurance because I assume all the premiums are roughly the same. I am paying about $550 per year on my home.
Date: July 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I've had a great experience with our insurance company. They are always there to answer question and help out with claims. We've never had an issue getting paid or with getting what we were owed.
Date: July 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
They don't change to you changing your Prices like other Insurance Companies do they honor their Quotes unlike certain other Companies.
Date: July 11, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I say neutral because I have not had a need to use my home insurance. I am required to have home insurance for my mortgage, and it is important if there is a disaster such as a fire.
Date: July 10, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Mercury has always been courteous and responsive on the phone. They have answered all my questions.
Date: July 07, 2019 Age: 30 to 39 Gender: Unmarried Marital Status: Male
Policy Offerings
They offer everything that other companies do, including bundling of various coverages. We've never had an issue getting coverage for anything.
Date: July 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
I am satisfied with the insurance Mercury has offered me. I have everything covered that I need.
Date: July 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Most insurance companies offer premium and deductible schedules based on historical occurrences of the events they are insuring their clients against.
Date: July 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
I can only give my impression formed from what other people have said that they experienced. Most insurance companies offer a wide, but common, range of common and custom disaster coverage.
Date: July 03, 2019 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
they helped me on things that I needed when I was in need of it and they came through for me.
Date: July 02, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have no personal experience with home insurance company customer service but I have heard people complain and have developed my own opinion about all insurance companies.
Date: June 16, 2019 Age: 40 to 49 Gender: Unmarried Marital Status: Male
Premium
The premium cost for my home insurance is cheaper then most other insurance companies but the deductible is also lower compared to other companies
Date: June 15, 2019 Age: 30 to 39 Gender: Unmarried Marital Status: Male
Premium
The premium deductibles are the best that I have seen so far, for the policy that I needed. I have seen other deductibles that are terrible, but overall this company is fair.
Date: June 15, 2019 Age: 30 to 39 Gender: Married Marital Status: Female
Premium
Have to give it a 5 again for premium and deductible. My yearly premium was excellent am I the doctor bills are reasonable very satisfied I can do much better.
Date: June 14, 2019 Age: 50 to 59 Gender: Unmarried Marital Status: Female
Customer Service
There are several things that I really like a lot so I really like my service is of very good quality they serve me quickly and I like their services very much. I'm satisfied with that.
Date: June 14, 2019 Age: 30 to 39 Gender: Married Marital Status: Female
Customer Service
Whenever I have to call customer service, the representatives are always friendly and kind. They go above ad beyond to find the best pricing to place you with a policy that works best for you.
Date: June 13, 2019 Age: 20 to 29 Gender: Unmarried Marital Status: Male
Premium
Our deductible is relatively low, it is particularly low considering how low our monthly payment is. Our premiums are set at more than enough to cover our home and are updated regularly.
Date: June 11, 2019 Age: 30 to 39 Gender: Unmarried Marital Status: Female
Customer Service
My home insurance company i would rate a 3 out of 5 they are not always in my best interest as they should be
Date: June 11, 2019 Age: 30 to 39 Gender: Married Marital Status: Female
Premium
We did not compare this company with any others because we did not have many options to choose from.
Date: June 10, 2019 Age: 20 to 29 Gender: Unmarried Marital Status: Male
Premium
Not the best but compared to the median it is pretty high.I am somewhat! Happy with current plan.
Date: June 10, 2019 Age: 40 to 49 Gender: Married Marital Status: Female
Customer Service
I do not have home owners insurance. I am renting from the people I am living with. I do know that the company I get insurance for auto has renters insurance.
Date: June 10, 2019 Age: 30 to 39 Gender: Unmarried Marital Status: Female
Premium
There are several things for which I am satisfied with the company but also something dissatisfied with myself in a clear and prescient way I have learned good and bad things
Date: June 10, 2019 Age: 30 to 39 Gender: Unmarried Marital Status: Female
Customer Service
I've only had my house for two months so I can only base this on my experience with getting the insurance. In my insurance handler with very helpful.
Date: June 07, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
It has always been very easy to get any questions answered or to get any help I need.
Date: June 04, 2019 Age: 30 to 39 Gender: Unmarried Marital Status: Female
Customer Service
they are good service. I rate them 5. They offered really nice rate. my realtor knew the guy
Date: June 02, 2019 Age: 50 to 59 Gender: Married Marital Status: Female
Customer Service
Very good services. I asked them to repair the mold in our basement due to snow, and they did it right away without any problems.
Date: June 02, 2019 Age: 30 to 39 Gender: Married Marital Status: Female
Customer Service
They are pretty good.They seem to be okay.the prices are decent as you know most of these insurance companies premiums can be a bit high.
Date: May 30, 2019 Age: 50 to 59 Gender: Unmarried Marital Status: Female
Premium
The premiums for FB are much lower than other companies I have researched. The deductible is the same, of my choosing.
Date: May 30, 2019 Age: 30 to 39 Gender: Unmarried Marital Status: Male
Premium
I know that Mercury allows me to pick the amount for the deductible. The higher the deductible the higher the price the more coverage I get.
Date: May 29, 2019 Age: 30 to 39 Gender: Unmarried Marital Status: Male
Premium
I am not sure. I thinl they were offereing the same deductions, Mercury was another comapny offering really less premium
Date: April 28, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I would, of course, like it to be less expensive but I have never had any issued.
Date: April 03, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
The policy was similar to my previous policy with State Farm. I got about the same coverage as I had with that company with the new company.
Date: March 29, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The premium and deductible was about the same as my previous policy. I was able to get a multipolicy discount, so I switched providers when I switched my car insurance.
Date: March 28, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I've only bought and renewed insurance. Also, I bought it through a broker. So, I can only say that their communication via mail and online it fine.
Date: February 25, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
my home insurance company's customer service has been excellent. they are responsive whenever i need to talk to them and they provide clear information.
Date: February 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
They were the cheapest I found when comparing with other insurance companies. Some other places quoted me 3-4x as much.
Date: February 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I think this company has great offerings that match or sometimes beat other insurance providers. we've gone through the policy and were very satisfied with all of them.
Date: February 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Our premium and deductible for this insurance company is at a very reasonable price that we feel is affordable but still provides the same great coverage as any other insurance companies.
Date: February 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
It's policy offerings is very comparable to other insurance providers. However, the offering quote price is much lower than other companies.
Date: February 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium and deductible are also comparable to the other companies as well. Actually, they are lower than other companies with lower prices.
Date: February 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
It is an affordable insurance with reasonable terms. The customer service is amazing as well. I would rate the company 4 out of 5.
Date: January 02, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
The policy seemed to be about the same as one I would receive from another insurer, It was a standard replacement policy
Date: December 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service in the insurance service of my home is very good.
Date: December 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
My insurance company has many better security policies and a comparison of other insurance companies is inigualabe
Date: December 31, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
My experience was bad. I had a claim and the adjuster clearly did not seem to want to pay it. She would not answer direct questions, withheld information. Sometimes she contradicted herself. Sometimes she expressed anger and was intimidating and rude.
Date: December 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The My Policy premium is the best accompaniment to the other safe policy. Thanks to my company that I trust
Date: December 27, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I had asked for a high deductible but the deductible offered did not seem very high and did not make much of a difference in policy cost
Date: November 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Mercury offers a policy that is just enough for my small condo. I don't need the coverage for a 7 room mansion, and I like that I am able to adjust my plan to meet my needs.
Date: November 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Because I have my car insurance through Mercury I was able to get a discounted rate for my renters insurance which has been convenient to have everything in one bundle. Also, as I mentioned before even though my rate slightly increased it's still fairly reasonable.
Date: November 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I was satisfied that they were able to meet my apartment renters insurance needs without breaking bank and even though my monthly premium increased a bit, it's still reasonable and still corresponds with apartment regulations.
Date: November 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I looked around at two other companies, and both had much higher rates than Mercury. Mercury gives me the right coverage for the right price.
Date: November 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The customer service is great because they are located in my time zone and I can always reach a friendly representative at a time that is convenient for me.
Date: November 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Up until now I've had a good experience with my home insurance company's customer service. I haven't had any trouble with getting my questions answered being I'm a first time renter.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I like everything about this company I have no negative points about it I think it's very good, even the online support in perfect and RAPID
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I've already shopped around and actually moved to this policy after researching other options like AAA insurance, so I'm pretty comfortable with the premium and I monitor any increases very carefully.
Date: October 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The insurance premium is less compared to mant other competitors. Also this company has more options or riders available
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service was good. They speak clearly and offer help when needed. Fast and quick respond when I call in for help.
Date: October 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service is easy to work with and I do not feel they are trying to screw me over when I need to file a claim.
Date: October 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I feel that the premium is average for the dollar value that they are covering. I always wish that the costs were lower, but due to my own risk stance, I understand the high rates.
Date: October 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The only experience that I have had so far was during the setup of the insurance plan. During this time they were very helpful and friendly with me and my wife.
Date: October 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I feel that the premium is average for the dollar value that they are covering. I always wish that the costs were lower, but due to my own risk stance, I understand the high rates.
Date: October 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
The premium was the lowest I could get when searching among multiple companies. I was happy to find the coverage.
Date: September 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
All the communication will be sent to my mobile and email whenever required
Date: September 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I like that it covered not too happy about the cost of the insurance
Date: September 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Good coverage and provide earthquake coverage for my home. They also paid for leaking water damages. Many coverage options available to choose from.
Date: September 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like that I can access it 24 hours a day. However, it is slow sometimes. It also crashes and freezes sometimes.
Date: September 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
Communication are efficient. They are able to reply my email quick and with no problem in getting them on the phone.
Date: September 24, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Communication
They are easy to reach. We can either call our broker or the company itself. They are always polite. There are no long hold times when we call. We can also handle things on the website as well if it is more convenient.
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The hold time is too long the representatives do show enough empathy
Date: September 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
we have no problem for 8 years. they did everything well.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I am glad I can reach them 24 hours a day. However, it sometimes takes a long time to get someone on the line.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Well for me this insurance company has no competition, there is no other at your level, in my opinion, it is very good I recommend it as the number one insurer
Date: September 20, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
This seems to be the standard coverage, although I haven't compared line by line to other insurance companies, but Mercury offered the plan for the lowest cost.
Date: September 19, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I like the Mercury customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Customer service is not that great. I feel like they tell you what you want to hear most of the time. Especially just to get your business.
Date: September 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It is easy to use, it is easy to log on, and extremely easy to see the policy and current bill.
Date: September 15, 2018 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
My house is covered for fire or any other natural distress whuch may happen. Also home furniture and some electric appliances also covered.
Date: September 14, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
dwellings are covered as well as loss of use that can cover some living expenses. Dwellings can include all aspects of the home from the foundation to the roof
Date: September 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
Upselling by insurance agents can waste lots of time when you know
which policy you want.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
For simple interactions such as paying a bill, I typically use a telephone system, and it's suitable for my purposes. Certain policies still require speaking with an agent to handle, and I wish everything could just be handled by an automated phone system.
Date: September 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Policy Offerings
My home policy offers protections on the actual structure (against damage and fire), the possessions in the condo (electronics, furniture, etc) and a small amount for bodily injury if someone gets hurt on my property.
Date: September 10, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The truth is that I do not know the premium form another companies here and this is the first time I pay this kind of insurance
Date: September 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
The interaction or communication is not good. If we ask any query they respond very late or in a vague manner
Date: September 09, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Sometimes calling customer service requires waiting for query a bit. The company
provide a various insurance policy that can bundle together to lower costs
Date: September 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
I would, of course, like it to be less expensive but I have never had any issued.
Date: September 08, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I have $470,000 of dwelling coverage, $94,000 of other structures coverage, $352,500 of personal property coverage, $235,000 of loss of use coverage, $300,000 of personal liability coverage, and $1,000 per person of medical payments coverage.
