Mercury Homeowners Insurance Company Reviews & Ratings
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Date: September 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the app, I have not used so much but the time I had to use it, it worked for me.
Date: September 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website and the mobile application I think is great I think it is very useful for me as for other people who use this insurer
Date: September 04, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Well the company is really unique and easy to use and it has all the features of the normal website
Date: September 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
It has always been very easy to get any questions answered or to get any help I need.
Date: September 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I am indifferent to my insurance due to the fact that I have not had to use them yet. I know that the signup process was simple and we did not have any problems when setting up the account.
Date: September 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
The premium is less/cheaper than other insurance companies for the same coverage. There are many options to choose from.
Date: September 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I wish premium will go down but it never....every year it increases even when i am a good driver.
Date: August 31, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
We didn't compare other insurance carrier policies in terms of levels of coverage but Mercury seems to offer the standard home insurance coverage for significantly less than other insurance companies.
Date: August 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
It can be relatively simple and not very interactive. Only limited data can be shown on the website and most transactions have to take place with phone calls or additional interaction not on the website
Date: August 27, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
Well the premium was somewhat high when compared with other sites
Date: August 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My home insurance policy covers a variety of damages from events. Damages from disasters such as earthquakes, floods, fires are covered.
Date: August 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The insurance premium is not the cheapest premium overall but it is the cheapest payment for a somewhat reputable company. This policy also covers all of the items needed and required.
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I don't like that I receive so many advertisement emails when I already have all of the services that I need. It's a lot of spam to receive.
Date: August 23, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Policy Offerings
The building, Contents, Furnishings, Specific Contents (Cash, Jewelry, etc.), Loss of Use, Damage, Fire, Injury, Injury to Guests, Liability, Electronics, Artwork, Flooring, restoring the property to its pre-existing grade of construction (builder's grade bath, luxury closet, etc.)
Date: August 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
The insurance company currently only allows you to make payments on their website for home insurance, but does not provide any detail on your insurance info. It also does not allow you to make claims via the website for home insurance. Their website is restricted to car insurance at the moment.
Date: August 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The company has no interaction. They once declined a flooring claim that I had once my tiles in my kitchen started popping up.
Date: August 20, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
The interactions and communications I have had with them in the past have all been professional and positive as well as informative and efficient. Overall good experiences and quality customer service.
Date: August 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
Really this point should be highlighted towards the company as the staff were really experienced and impressive too
Date: August 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I had to call regarding payment information and was given wrong information. It is difficult to find the person one needs to talk with and online information geared toward new sales and auto.
Date: August 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
My premium is lower than other company's I got quotes from because I was able to bundle it with my car insurance.
Date: August 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
There is nothing to like or dislike about my overall interactions so far. The insurance company bills me annually for the policy and if I ever need to reach them they are there.
Date: August 11, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
It's easy to use and navigate around. Easy to understand and full of information regarding coverage options. Easy to read.
Date: August 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
The time that I had to use it worked really good for me, and it was just for making a consult above electrical wiring.
Date: August 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The premium is about the same as other quotes we were given. It is slightly lower than the premium we had with our old company, Allstate. I wouldn't say it is extremely cheaper than other companies, but it offers a slight savings.
Date: August 09, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Pays for damages in structures, garages, bedrooms, bathrooms, plumbing, electrical wiring, etc.
Date: August 09, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Provides better coverage for most home damage compared to other companies
Date: August 08, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
Have been with this company for a long time so have an extremely great rate, it would likely cost 2x the amount elsewhere.
Date: August 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
We have no experience with Mercury's customer service at this point as we have not had to file any home insurance claims. We purchased our insurance coverage through an outside broker, via email.
Date: August 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
so far I have not had to have any claims or interactions on the homeowner's insurance which is positive. I can't complain about the company as I have had nothing but positive experiences with them in the past.
Date: August 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like that they are respectful with their clients and that they have enough patience to visit more leafs
Date: August 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
The email response takes too long, the will day longer than the 48 hour response time. The phone is the best way to communicate, there is almost never a wait. They need to add a chat service for minor requests.
Date: August 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I think it is stable and good as the other companies
Date: August 04, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
Customer representatives were friendly and helpful. They ask questions to determine my need and offer great service. Customer representatives were knowledgeable and good with people.
Date: August 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service is primarily through an agent I picked, so I'm pretty happy with the customer service overall. The only times I'm not happy is when I get a new agent, or if requirements change all of the sudden (like they need a reappraisal or new picture of something).
Date: August 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
So far we have experienced good customer service. The broker we work with is quick to respond to us. We have filed one claim, and it was handled quickly and fairly.
Date: August 03, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is not very informative, there is nothing stating on your personal profile what is covered. if you want information you have to call. Even when you call the insurance company is very uninformative.
Date: August 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
My insurance dealings have been through email with a broker. The email responses have been relatively slow and needed follow up in order to gain responses to requests for changes in insurance policies or renewals. Constant email follow up is required with this broker to make sure she gets me the responses I need.
Date: August 02, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
The premium is the lowest cost for the coverage that I can find. I checked over six other companies' premiums and Mercury was by far the best rate. Good rates for a reputable company equals sales
Date: August 02, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I haven't engaged in a serious comparison with other companies. My auto insurer has sent me some information but I have not yet followed up on it
Date: August 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
They were the cheapest I found when comparing with other insurance companies. Some other places quoted me 3-4x as much.
Date: August 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The communication is top notch, they will provide updates and communicate any changes that need to be made.
Date: July 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Personal stuff costing up to 100,000. My home policy is renters insurance and it costs about $12 monthly.
Date: July 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
When I did the comparison while I was shopping for Home insurance Mercury was not the cheapest company but I get to have a single point of contact when filing a claim.
Date: July 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I have only used it to pay my bill and everything worked fine.
Date: July 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I like the ease of accessing my policy information and amount due. I also like the ability to pay the bill via the site's app.
Date: July 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I think the best insurance service of very reliable doctors the insurance policy of the company took years with them
Date: July 27, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
They are polite on the phone. However, sometimes they do not give me the answers I need at that time.
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is efficient. They are not the friendliest people and the only real way to connect with them is the phone. There is currently no chat service available. Email takes too long to respond.
Date: July 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I have no dislike because everything is on the website. I can make a premium payment, I can request quotes, I can ask questions.
Date: June 18, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
The home insurance includes coverage for the dwelling, additional structures, personal property, loss of use, personal liability, and medical payments all within confined maximum amounts. We also have the following optional coverage: credit card, personal injury, additional replacement cost, water backup and sump discharge or overflow, business property increased limits on and off property, loss assessment coverage, limited fungi coverage, and identity fraud coverage.
Date: May 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I never like using app for insurance stuff. But the company's website is reliable because i do my claims/ payment etc....all on the company's website which is convenient and fast.
Date: May 25, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
The company's website is primarily for their car insurance and not suited for their home insurance so we can only make payments online but cannot see the details of our coverage or modify our existing policy through the website at all.
Date: May 25, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Website/App
Mobile should be more user-friendly and needs to be able to load faster
Date: May 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
The company seems to be much decentralized and sometimes I have been given a number online that is for a branch that is in another state and they are unable to redirect. Once I mailed documents to an address I was given in an email from the company and my documents were returned as undeliverable.
Date: May 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
The customer service is great. The company is based in my state, so I have the ability to call during normal business hours.
Date: May 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
It's easy and quick to operate, so you discover what the fast sea is
Date: May 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I like that they are respectful of their clients and their communications never fail
Date: May 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
It is ok but it is also outdated looking. I would imagine they have the budget to do a decent looking website or something.
Date: May 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
Clothes, hotel reimbursement, all contents, our shed and all our belongings and medical payments
Date: May 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The customer service is too slow and not communicating properly for any of our queries or grievances.
Date: May 03, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Our insurance provider provides basic home coverage but also includes some personal injury coverage, personal items, extra buildings or dwellings on our lot, and even credit card fraud insurance in case our cards get stolen during a break-in.
Date: May 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
we have a package insurance where our home is fully covered with earthquake, flood, natural disaster. We also got an insurance that also covered our auto. Therefore it is a great deal under one umbrella.
Date: March 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The price of the coverage is pretty good considering there are lots of things that they don't cover. I wouldn't mind paying more if more was covered.
Date: March 09, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The company's mobile application is user friendly and easy to load. But the grievance handling or customer service section is not fast and good
Date: February 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
There is not a mobile app, you can access the site on your mobile device. This site is responsive so it will render on a tablet or phone. The layout is fine, not enough features to make it worth using mobile technology.
Date: January 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I don't use the company's website or mobile app as I typically correspond via an agent, physical mail, or phone system. Therefore, I don't have an opinion on the website or app and give it the benefit of the doubt that I'm fully satisfied.
Date: January 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
they gave us a great deal and we have been using it for almost 14 years. When come to claims, they are faster then other insurance companies.
Date: January 05, 2018 Age: Above 60 Gender: Male Marital Status: Married
Website/App
I have not used it much, but if offers all the standard things that an insurance website offers. I can pay online and view my policy. It always works, it never goes down when I am using it. It has all the basic offerings that I need.
Date: December 24, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
All of our interactions/communications have been with our insurance broker who is slow to respond to emails. Many times, I find myself reaching out to her multiple times before receiving a response. This is frustrating.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like the website because it is clear, easy to navigate, and free from third party advertisements that would take up the page non relevant content
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
The only experience that I have had so far was the setup of the insurance plan. During this time they were very helpful and friendly with me and my wife.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
The actual structure, contents and medical bills for people that are hurt.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Very quick and to the point seems like they're all about the money rather than how the customer feels
Date: November 18, 2017 Age: Above 60 Gender: Male Marital Status: Married
Communication
There is nothing to like or dislike about my overall interactions so far. The insurance company bills me annually for the policy and if I ever need to reach them they are there.
Date: November 18, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The communication and interaction with the company for me is good. when I called I got a rapid answer.
Date: November 18, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We have not had to deal with Mercury's customer service as we have not filed any claims yet. Our insurance was purchase through an insurance agent/broker, independent of Mercury.
Date: November 18, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
Never had to talk to them for anything. Nothing good to say or bad to say in that regards.
