Top New Jersey Homeowners Insurance Companies Ranked By Customer Reviews
See who are the best New Jersey homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.
Top New Jersey Homeowners Insurance Companies Ranked By Customer Reviews
Date: October 25, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My experience with the costumer service so far is been great. They are always very nice and willing to answer any questions I have about my insurance.
Date: October 23, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premium deductible is affordable for my needs. I don't need to pay much to get really good coverage on my home.
Date: October 22, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Similar to their offerings, the rates also seem to be on par with other providers, slightly less than most
Date: October 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
They are very easy to work with and to get set up, and their customer service line is not on hold like other companies.
Date: October 15, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Ok, so my dad is a super perfectionist and frugal. He will research and compare things like this for many months sometimes, and he felt this was the best deal for us, so I trust his judgement.
Date: September 19, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
My policy covers so called "acts of god" so I do not need to worry about something happening to my home without being able to do anything about it.
Date: September 18, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I am relatively satisfied with my premium. It has stayed the same for a few years and seems to be more reasonably priced than other comparable companies. It is very affordable as well.
Date: September 17, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
they are very helpful most of the time but wait time to speak with some body is normally very long. it would be better if there was a online chat system instead of just being able to call and speak to a person.
Date: September 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premium and deductible is a little high for my insurance but its just like the saying "you get what you pay for" because they offer the best insurance so I don't mind paying more.
Date: September 14, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My deductible exceeds the value of my personal items so I definitely made the right choice.
Date: September 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We are very pleased with the premium compared to our prior insurer. They are significantly less than before which we are very happy about.
Date: September 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Allstate's policy offerings are ok as well. Nothing to write home about, but not bad in comparison. With so much competition out there, they need to be setting prices that throws a wrench in the mix.
Date: September 08, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I have not had much experience with other insurance companies to be honest. It was between allstate and state farm and allstate offered a better price for me. I would give them a 5
Date: September 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
their building home package which can be given a 30% welcome discount and senior discount is incredible and especially when you sing up for multiple discount, bravo.
Date: June 08, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
The companies customer service is average. They are somewhat helpful for issues. There may be a little bit of delay in response and total response time to get back with me.
Date: June 07, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The companies website has minimum features and does not allow to renew or upgrade insurance. The only information on the website is the current coverage and policy information but little else.
Date: May 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium is average compared to the other insurance companies for the same coverage. There is not a lot of competition or choices available so the rates may not be very competitive.
Date: January 26, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The company's website is really well laid out and I like the fact that I can pretty much print out whatever paperwork that I need to from cards to policies
Date: January 21, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
the premium is pretty decent its actually cheaper than the last company I was with by around 400 bucks and that was a huge saving on a fixed income
Date: January 20, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
The house and garage and everything in it. The outside property, the pool, the pool house, the shed etc.
Date: December 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
The interaction and communication with the insurance company are minimal and that is good if nothing is needed other than coverage. If a need arises though it would be better to have more assistance.
Date: November 29, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Customer service I cannot say enough positive things about, I mean first and foremost they are stationed in the US so it's not outsourced and that's a great thing
Date: November 26, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Pretty much everything on my property and in my office from the basement all the way to the roof is covered
Date: November 21, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
Communication is fantastic, they always call me right back whenever I leave a message and I always get to speak to an American which is a good thing as well
Date: November 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
I haven't had a need to use the app much but what I have seen looks innovate, up to date, and customer friendly.
Date: October 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
Instead of the basic coverage which is roof and walls, premium offers you personal property insurance and liability coverage in case you get injured or broke your bike or furniture.
Date: September 29, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
It would be about the same everywhere else. Only that Allstate gives me a discount of 20 dollars, on account of being with hem for many years.
Date: September 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
There is nothing honestly speaking that I can complain from the communication point of view, they have 24 by 7 customer service, whenever I call them they are there to answer for me.
Date: September 21, 2018 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
Most natural disasters are covered by it except for earthquakes and a hurricane but its normal here in the northeast not to get any of these.
Date: September 18, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
The customer service is very efficient and professional, they are very attentive to all things and everything there
Date: September 13, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Damage or loss of personal belongings, the property itself, including all the plumbing, wiring, electronics, fixtures and if we have any guest at home would be covered too.
Date: September 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I LIKE THE COMPANY WEBSITE IT HELPS ME TO NAVIGATE RIGHT TO MY BILL. I LIKE THE OVERALL DESIGN OF THIS WEBSITE IT HELPS ME TO FIND EVERYTHING IN IT VERY EASILY AND I DON'T HAVE TO LOOK FAR TO GET MY ANSWERS.
Date: September 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
the premiums are very comfortable and feAllied Insuranceble for me, I am very happy with them
Date: August 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
It is hard sometimes to sign in or login that is the only part I really do not like. But once I am in the portal I like everything, navigation is really simple, easy to manage policy, convenient to make payments.
Date: August 31, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Never had an issue with Allstate's customer service. Always answered any questions I had and they are very helpful.
Date: August 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
IT COVERS THE BASICS FOR OUR HOME AND SO THAT WE HAVE SOME SORT OF PROTECTION. I THINK THE OVERALL IT WILL COVER IF WE HAVE A STORM OR IF SOME SORT OF ACCIDENTAL DAMAGE OCCURS TO THE HOUSE MAKING LESS OUT OF OUR POCKETS,
Date: August 16, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I think we have better coverage and our premium is not high at all, compared to other insurance companies. As I already got quotes from different companies.
Date: August 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Sometimes it takes a while to respond, but it's nothing special. Some of their agents are very annoying
Date: August 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I OVERALL LIKE THAT I CAN USE THE CHAT FEATURE ONLINE OR CALL AND GET SOMEONE ON THE LINE RIGHT AWAY THAT IS IMPORTANT WHEN YOU ARE DEALING WITH AN INSURANCE COMPANY AND WITH SERIOUS PROBLEMS THAT CAN OCCUR TO YOUR HOME.
Date: August 09, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
They were able to cut the cost of my monthly premium by $60 less than my previous insurer. That is a big saving for someone on Social Security.
Date: August 06, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I've only had one issue with a premium problem and it was settled within a day. I could not have asked for anything more in regards to the communication they offer.
I am very happy with my choice of home/auto insurance. The website is very easy to use and if you have any questions, you can call them directly.
Date: August 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
They are very practical with a great interface, and all the necessary information
Date: August 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
It covers damage to your house and to structures attached to your house. Also outside structures and my tool shed and storage,
Date: August 01, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
OVERALL WHEN I NEED HELP WITH THE CUSTOMER SERVICE IN MY INSURANCE COMPANY I AM ALWAYS ABLE TO GO RIGHT IN AND GET TO SOMEONE RIGHT AWAY SO THAT I CAN GET HELP WITH WITH EVER MY QUESTIONS ARE AT THE TIME.
Date: July 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I like the navigation of the website but I dislike the online support it takes a lot of time to get back to me when I have a question.
Date: May 13, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Premium
THE OVERALL PREMIUM OF MY INSURANCE COMPANY IS WHAT WE CAN AFFORD AT THIS POINT WHILE MONEY IT TIGHT SO I AM HAPPY TO HAVE BARE MINIMUM AND STILL BE ABLE TO PROTECT MY INVESTMENT AT THIS POINT.
Date: March 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
Website could be done a bit better, can have a better navigation system where you can clearly see the options you wants to choose.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I dont like that sometimes it can take a while for someone to fully give you your attention when theres other people waiting as well.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I like that they answer real quick if i have to speak to them online but even better is having a store location fairly near to me so i can just pass by and ask questions.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I really like the customer service, as I had some issue with my leasing office and they did charge me with 15 dollars for no coverage, I did call Allstate they checked everything for me and called my leasing office right away and then called me back to update me.
I have never made a claim under my State Farm home insurance policy. I have been with State Farm for many years. I have had occasion to call the office. I always find customer service to be polite and helpful.
Date: October 23, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I selected the carrier I did based upon the cost/benefit differences. State Farm was the lowest cost, best benefit, all quotes from the different companies based on the same deductible.
Date: October 23, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
My home insurance is "STATE FARM" and I love them as they are giving discounts if I have Auto insurance with them and the cost of the home insurance is reasonable and I want to renew with them in future
Date: October 23, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
My insurance company does everything right. They have taken care of me on several issues o=I have had over the last 20 years
Date: October 16, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Their prices and fair and get even better when you bundle 3 or more policies . For what you get it is a outstanding value , their customer service is great .
Date: October 15, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
My experience with state farm's home insurance customer service has been good. When I ever had a problem, they were quick to respond and find a solution. I would give a rating of 4, I'm mostly satisfied.
Date: October 09, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I currently use State Farm for my home insurance. The people at the insurance office are great to work with, they are always available on call, and will make out of hours appointments.
Date: September 19, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The deductible of my insurance policy was my choice and was comparable to other policies I checked, so I am satisfied.
Date: September 18, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I had excellent service had roof leaking they set up a appointment the next day got it repair the very next day.
I had Farmer's before I had State Farm. The policy was similar. I just did not know the agent because the former one retired. I went with State Farm because my co-worker's husband was starting the business.
Date: September 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
Other companies are trying to take over the companies that are working hard but that won't happen to my company, as they are working really hard.
Date: September 15, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
State Farm has a complete portfolio of coverage options available. To be honest I didn't do too much shopping around because I already had my auto coverage through State Farm.
Date: September 15, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Policy Offerings
State Farm offers all that I need in home insurance. While I'm not an insurance expert by any means, this company seems to offer whatever insurance needs that arise.
Date: September 05, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I never looked further than state farm, I've always had them as an insurance provider.
Date: September 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I think that I pay more compared to other companies, but I think that the coverage that is offered is far superior to the others that are offered. I did some research when I was picking out my home insurance and State Farm.
Date: August 03, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
THE PREMIUM OF MY POLICY IS VERY GOOD AND NICE IT HAVE MORE BENEFITS AND DEDUCTIBLE IS ALSO VERY LOW COMPARED TO THE OTHER HOME INSURANCE COMPANY.
Date: June 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They stick to their word and they couldn't go beyond that. They can't reduce beyond a certain limit which is why they are growing farm.
Date: October 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
It can be annoying because if there is a problem you may be hounded by several departments, which often do not know what the other is doing.
Date: September 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
it's reasonably priced. Not the cheapest, but I like having a particular guy as my insurance agent and I want to keep him so we pay a little more.
Date: September 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
Earthquake, fire, some natural disasters, flooding, damages made from other objects running into it such as cars or airplanes, damages that occur from the breakdown of appliance in my house such as the water heater,
Date: September 20, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
We have had the same insurance company since we bought the house 18 years ago so I really can't compare it to other companies and what they have to offer. I think like most people we just have the insurance and don't really look into it
Date: September 19, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
State farm were great when dealing with a huge leak in the kitchen. They responded very quickly and we were able to get things done quickly.customer service was excellent.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website is difficult to use sometimes because the procedure for signing on is difficult to pass. They ask several security questions about items that happened a long time ago. Often I forgot the answer and miss one question. Then I cannot sign on to the website. Several times I have just quit trying to sign on and just call my agent.
Date: September 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I really like being able to call my agent and speak with them any time. However, there are times it would be easier for me to check certain items on a website such as my insurance premiums and the specific details of my insurance. Or when I need to list my milage on my cars for them. However, as I mentioned before the website is difficult to get on at times.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I dislike the monthly premium and I like that they cover all major concerns related to the house. They follow up every year for annual re-adjustment with premium.
Date: September 12, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
Their customer service is exceptional. The office is not too big so I can always talk to the same customer service representative. She will always answer all my questions patiently and if she is getting me a new quote or adjusting something in my insurance which I have requested she will always email me back within a day or two.
Date: August 27, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
If you sign up you can manage your account online and pay your bill. You can also make some changes on the website and get information about additional services.
Date: August 24, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Dislike about customer service is their minimum knowledge
Like they figure out at the end of the call
Date: August 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
I like the website because it makes it easy to pay my bill online and it also gives me easy access to see what all is covered and it makes it easy to renew the policy every year
Date: August 11, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I am fine with it. What I don't like is the solicitation calls to sell other services. The trouble is you cannot tell it is a solicitation because they call and leave a message like there is some problem they need help with then you call and find out it is a sales call.
Date: August 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
They are always friendly and helpful. They are aware the situation can often be stressful and take time to reassure you of the cover
Date: August 06, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I never use the mobile app. I use the website and it's easy to use and respoinse time is fast.
Date: August 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
If the house is on fire they will cover, any major damage such as for the dent or broken garage etc.
Date: August 01, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
There are not many features. It just isn't a reliable tool because what I accomplish there I can accomplish in a short phone call.
Date: July 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
They always keep me updated on my policy and I am never feeling unsure. They are there to answer my questions and resolve any conflicts
Date: July 29, 2018 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
We are covered for accidental damage, water, fire and weather damage. We have liability insurance .We are covered for freezer loss,
Date: July 28, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
Compare to other companies it is little high. Not sure about all companies but the major competitors.
Date: July 24, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Everything is covered from the dwelling to outer buildings such as sheds also the things in the house such as computers and appliances
Date: June 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
We haven't had to have any communication with them we have never had a claim or change in the policy
Date: May 14, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I have not really compared my insurance premium with other companies. I feel like mine is pretty good because I have been a loyal customer for many years and so they also bundle my car insurance and umbrella insurance too.
Date: May 03, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
The only time we talk to the insurance company was when we bought the policy we haven't had a claim so haven't had to speak with them since then
Date: May 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
It's not the best service but they get the job done. Often times they are unavailable but with enough contact there is progress.
Date: January 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I think it is pretty comparable. One annoying point is the constant rate increases every year even if your home value is not going up. They increase the value every year regardless if justified by the market. Yet, new buyers, they start at a lower rate.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
Nothing specific to like or dislike about interaction or communication I had with this company.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
This is the most affordable premium in comparison to others around. They provide great coverage for the price
Date: October 20, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
5! The deductible is always a fair amount and I am able to choose what it is that I can afford and it is all easily displayed. There is no surprise or question about what the deductible is.
Date: October 09, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The Premium and deductible on our policy is Ok, the deductible is pretty high but for the coverage we have it suits us for now. We're always shopping for a better rate so if we see one we will find out more.
Date: September 21, 2019 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Premium
My premium is fantastic. I have shopped around a few times before and I can never find another company that even comes to close to matching the premium I pay for the amount of coverages.
Date: September 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I would give them a 5. They have taken the time to make sure I understand my policy and they took the time to help me figure out what my needs and wants were.
Date: October 05, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I haven't had to experience much of their customer service, but so far, I've had no problems.
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
They do a lot of business on their app. I also like that I can pull up my insurance card on the app.
Date: October 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I've had nothing but good interactions, but I haven't had to really interact much.
Date: September 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
communication is impromptu and can be delayed sometimes, this company need better ways to reach customers, more than just word of mouth
Date: September 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
It's high because Hoboken is located on waterfront. The premium should be relatively high to other NJ towns, but GEICO makes it competitive with others.
Date: September 27, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
it is a locally based company and not national company. We are in a small town and the insurance company can be reached at anytime.
Date: September 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
I love the security blanket they provide to me and my family, at an affordable rate that makes me feel valuable.
Date: September 25, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
Just about every other company charged much higher premiums. Those companies that did offer lower premiums had significantly higher deductibles and less coverage.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I love this company makes me feel like a real person, instead of another digit they're collecting revenue from. This makes the company set apart from the others.
Date: September 17, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The company's app is very interactive in the sense that you can contact customer reps very quickly.
Date: September 10, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
It's good because they send out regular communication items like updates.
Date: September 10, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I would say the premium is definetly in the higher priced range. However I believe sometimes you have to pay more to access higher quality services
Date: September 07, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
I like that the app offers lots of different programs and offerings but I don't like how hard it is to use.
Date: September 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I like that they are available 24/7 but I dislike that the reps are often incompetent. sometimes I don't get the proper help that I need
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
IF I HAVE ANY PROBLEM IM ABLE TO CONTACT TIME AND IF SO THEY GET BACK TO ME QUICKLY WITH MY ANSWERS
Date: August 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I like that i can easily file a claim. Having said that, talking to an actual person is kind of difficult and customer service reps can be a bit unhelpful.
Date: August 15, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I've only had to contact customer service once over a small issue and everything was dealt with in a very timely and efficient manner.
Date: August 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Not very clear when there's a policy change. These notes were sent unexpectedly at most times among the communication.
Date: August 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium is a little lower than most companies for the same coverage.
I am somewhat satisfied with my premium although I often check with other companies to see if I can find a lower price.
Date: August 06, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The mobile app is easy to use. I can make a payment or file a claim in just a few minutes. The only drawback is the frequent updates.
Date: August 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
THERE IS NOTHING NOT TO DISLIKE I REALLY ENJOY THE APP. IM ABLE TO RECOVER AT ANYTIME WHEREVER I MAY BE TO CHECK ON THINGS AND WHEN I NEED TO MAKE PAYMENTS
Date: August 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
Does not have a mobile app or website this time, but they have a 24/7 customer service line if an emergency happens
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
They are very helpful. I also am happy about the ways I can connect to them. I love the chat option because I don't have to go through so many voice systems on the phone and wait for so long before getting to a live customer service representative.
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I have got it less with Geico compared with others. I have tried several of them before: Liberty Mutual, Progressive, Farmers, State Farm. Geico offered the cheapest one.
Date: July 29, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The app is interactive that you can communicate with the customer rep
Date: July 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
the customer is always friendly and can answer calls anytime, the way the claims are done could be improved
Date: July 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
They send mail every now and then about some things. I can easily talk to them about insurance coverage and other than that there's really not much to talk about until something happens and a claim is made.
Date: July 26, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
NOTHING TO DISLIKE I REALLY ENJOY TALKING WITH THEM. THEY TREAT YOU LIKE A FAMILY MEMBER ESPECIALLY IF THERE ARE PROBLEMS
Date: June 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
It's a bit on the high side compared to other insurance companies.
Date: May 14, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The best in the industry, clearly marked by all other surveys and personal experience
Date: May 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I REALLY CAN'T SAY MUCH ABOUT OTHERS BECAUSE I HAVE BEEN WITH GEICO FOR MANY MANY YEARS
Date: January 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I believe the policy covers most damages except floods. My wife generally handles the policy, I usually just pay the bill each month.
Date: December 30, 2017 Age: Above 60 Gender: Female Marital Status: Married
Website/App
The mobile app and website both have always been extremely easy and simple to use with no issues ever.
Date: December 03, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
It's very good and well managed. The team responds to requests and questions promptly.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
Getting ahold of an actual person is sometimes difficult. This is in addition to the fact that the customer service reps usually arent helpful.
Date: November 18, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
It is pretty user-friendly, easy to read, and loads quickly. I think there is not much more to ask from them. I find it easy to access policy documents and other necessities.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like that it is available 24/7 but I wish that they would hire more competent reps. the reps sometimes are not helpful and take a while to answer,
Date: October 19, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I like the Progressive customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.
Date: October 18, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
Customer service was easy to deal with and presented no problems in setting up my insurance. I haven't had issues yet
Date: October 11, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
It is the same policy I had with another insurance company, but less expensive because I was able to bundle it with Car and Umbrella insurance.
Date: October 11, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I actually really liked Progressive. When I called them after we bought our home, they asked a lot of questions and I feel like they really helped me find the best insurance for us.
Date: October 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I think I have very good coverage. I am happy with the amount of coverage I have. It was the best price for the most insurance in my area.
Date: October 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I believe i pay around thirteen dollars every other month, which is about what i was paying with my prior company. I don't have to do any annual updates or anything silly like that though, I just set it and forget it.
Date: September 15, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
Progressive is very competitive in the field in terms of premium and deductible. They offer several different options and always try to help me find a plan with a premium and deductible I want that fits in my budget..
Date: September 13, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Home insurance company has give more ideas about improve our service and reliability. And it has more security with other comparable policy. And it many people who were joined.
Date: September 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premiums and deductibles are almost on the same page, but still a bit better, than the competitions. Even with that, the current plan I have is the most secure.
Date: September 04, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
we have not had any type of issues with our current home insurance company. this is mainly because we have not had any issues arise which would require their assistance.
Date: September 01, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
My premium and deductible weren't as high as others quoted me. They worked with my income and didnt ask a fortune.
Date: October 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I think the app provides a great summary of my coverage, allows me to check the status of my account and make payments very easily, and also makes it easy to check on the status of any claims.
Date: October 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The app is easy to use and allows you to access documents and messages right from the app.
Date: September 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The app is good as this helps me manage the other home. The company app is useful.
Date: September 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
My premium is fairly low compared with other carriers, however, I believe premiums in my state (NJ) are all high compared with other states.
Date: September 19, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
It is easy to use and purchase on but logging back in is a major hassle. I have to enter not only a username and password every time, but I have to enter other account information as well. Just a pain.
Date: September 19, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
There's never a long wait time to speak with an agent, and they have always been extremely helpful and friendly when I've called.
Date: September 18, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I think they do a great job with their customer service. They make the renewal process very quick and painless and have always been able to answer any questions I have right away.
Date: September 16, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
The company is good in its internal communication, evidenced by the strong corporate culture and CEO. I am confident with their vision.
Date: September 14, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I picked progressive because they offered me the lowest premium compared to all of the other major insurance companies. While I was able to get a lower rate because I have my auto insurance with them, Progressive still would have been the lowest rate had I not bundled my coverages.
Date: September 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Policy Offerings
I have fire coverage if my house is on fire. I have coverage if someone breaks into my house for any damages incurred. I have coverage if a storm destroys my any of my house
Date: September 01, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Their customer service is average at best but they do honor integrity and pain from the customers.
Date: August 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I haven't had any communication from them at all. Don't even know where to go to get in contact with them
Date: August 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
Progressive is cheaper than other insurance companies which I find surprising but pleasant.
Date: August 23, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium is middle of the range for the companies that I have looked into. It's not so expensive that I am looking to change companies, but it's not cheap either.
Date: August 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
Not really sure what my premium is anymore. I haven't seen anything about my plan since I purchased it two years ago. I would have to contact my mortgage company for any informatio
Date: August 12, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
The few times when I have had a question or concern, I was able to speak with customer service and get answers to my questions with little effort. They were courteous on the phone and the interaction was pleasant.
Date: August 10, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
I filed a claim after a tree branch damaged my roof and my claims agent was incredible. He was always very responsive, proactively updated my on the status of my claim and helped me understand everything that was going on. He also helped me find the lowest cost contractor to fix the roof.
Date: August 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
The website has a modern and sleek looking design. It's easy to find what I need when I have questions. The contact information is prominently displayed.
Date: August 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I love that my insurance agent offered me a discounted rate while I was going through a divorce, it really helped me during a difficult time.
Date: July 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Usually, I only hear from them when they mail me the new coverage bill for the year. They send out a few mailers throughout the year advertising to me to purchase car insurance from them to lower my bill.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I don't know what it is like between progressive and other insurance companies as far as premiums and other information is concerned. I really only got the one quote
Date: October 14, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I've only had them for about 6 months so I can't speak to their service when filing a claim. I can say that during the enrollment process they were very good and their prices are very competitive.
Date: October 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
they offer very competitive rates on the insurance provided. I'm saving about 40% on the cost by switching to this company.
Date: September 24, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I only recently switched to this company after over 30 years with State Farm. Therefor my experience with their customer service is limited to this transition. They were very helpful and answered all my questions.
Date: September 23, 2019 Age: Above 60 Gender: Male Marital Status: Married
Premium
They offer a range of coverages. I've always carried a high deductible but that's my choice to keep my rates down. I'm very satisfied with the current cost of my homeowner policy.
Date: September 23, 2019 Age: Above 60 Gender: Female Marital Status: Married
Policy Offerings
New Jersey Manufacturer's Insurance provisions are comparable to the policy we had with State Farm, and the cost is considerably less.
Date: September 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
When I did the comparison when shopping for Home insurance NJM was not the cheapest company but I get to have a single point of contact when filing a claim.
Date: September 22, 2019 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
I'm getting the same coverage as before with significant savings. The company has a very high rating and I believe they offer superior coverage.
Date: September 21, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
From what I know about my current insurance policy everything is covered except what they call "acts of god" and flood damage.
Date: September 21, 2019 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
The coverage options are broad and compare favorably to other companies. They took the time to fully explain the different options when I first contacted them.
Date: September 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like the NJM customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.
Date: September 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
The policy offerings are broad and cover more than just my home,When I was going over the process of choosing a new insurer I found that NJ Manufacturers covered much more than the competitors at a good price.
Date: September 20, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
When I did the comparison when shopping for Home insurance NJM was not the cheapest company but I get to have a single point of contact when filing a claim.
Date: September 18, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
I have recently transferred over to this insurance from State Farm, and have not made any house insurance claims yet.New Jersey Manufacturer's has always been attentive, reassuring, and efficient.
Date: September 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like the NJM customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.
Date: September 15, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
This company is an excellent insurance provider. I switched to them about 6 months ago resulting in about a 40% drop in premium for the same coverage.
Date: September 13, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
My experience has been very positive. I have not had any coverage issues, all of the agents are friendly, and the coverage is pretty extensive. Cost is reasonable for the state. Definitely recommended.
Date: September 12, 2019 Age: Above 60 Gender: Male Marital Status: Married
Premium
the premiums are about 40% less than I was paying with State Farm. They offer a range of deductible options to give you maximum flexibility.
Date: September 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
From what I know about my current insurance policy everything is covered except what they call "acts of god" and flood damage. This is fairly standard coverage.
Date: September 07, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
NJ is an expensive state for insurance and this was the most affordable policy I could find that met all of my coverage needs. Compared to other policies it is a great deal.
Date: September 06, 2019 Age: Above 60 Gender: Female Marital Status: Married
Premium
New Jersey Manufacturer's premium is significantly less than what we had at State Farm, and the deductible is similar to State Farm's.
Date: September 26, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I love the customer service, you never have to wait on hold and they always have the answers and the speak English.
Date: September 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The communications are minimal which for me is fine. I know how to get them when I need them otherwise very little communication.
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I have never been on the companies website so i am unaware of whether it is good or bad.
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
There is nothing that I do not like, they are always helpful, and claims are settled fast. Agents are great and always helpful, no waiting on hold.
Date: September 10, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
NJM always offers great rates and great service If you need to file a claim it is simple and easy, there is no trouble and agents are helpful
Date: September 05, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I have always thought the customer service was fair. I think my premiums could be lower so I hate having to call and discuss that with an representative but I think the service they provide is reasonable and they are always friendly to me.
Date: September 05, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have only called them sparingly, I like the ease with which I can pay the premium over the phone with no extra fees.
Date: September 03, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Website/App
The web site is fine. I don't have the mobile app and haven't needed it thankfully. I haven't had to make many claims or anything like that. But on the web site if i have to access my information it is easy to use and easy to locate all the information.
Date: August 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think the premium is fair and reasonable. I used to have state farm for my coverage but went to NJM because of the lower rate. I think I have a fair deal based on the going market for homeowners insurance.
Date: August 11, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
It is a rather basic policy covering the house from flooding, storm damage and of course any fire of catastrophic damage.
Date: August 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
I think I have a pretty standard policy. It covers me for weather related losses. Coverage for my personal belongings. Furniture, clothes, sports equipment and other personal items are covered if they are stolen or destroyed by fire, hurricane or other insured disasters.
Date: July 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium is reasonable.I recently received a quote from another company which was approximately 10% higher.
Date: October 15, 2019 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Liberty mutual is a good home insurance company. When I have called them with any problems or questions,They always make sure that any questions I have are answered any make sure I am completely satisfied.
Date: October 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
My experience with Liberty Mutual has been great. They offer great customer service and have answered all questions I had
Date: October 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The deductible with the company we now has seems to be very comparable to the deductible of other companies we have reviewed.
Date: October 09, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I've never had any interaction with them at all. The only reason I knew what company it was is because once a year I get a letter with some policy information, and it happened to come the other day.
Date: October 06, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I am unsure of the deductible, as I do not have the details. I assume it's satisfactory, otherwise my husband would not have it.
Date: October 04, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The home insurance with the policies provided by them was well satisfied and they are really different from the other one such it is more satisfy by their services and schemes.
Date: September 15, 2019 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
My price just went up so I might shop around. However, they have all the same features as most other major carries. The set of features is easy to change on the fly and they are very agreeable to adjusting withdraw dates if needed
Date: September 12, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My home insurance policy is very maintenance free. I don't have to do anything to renew every month. As long as I pay my bill they have my back and I like that peace of mind.
Date: September 09, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
Liberty Mutual premiums in different states vary widely, and depending on where you live, the average cost of home insurance may range from approximately $600 to $2000 per year.
Date: September 08, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
Liberty mutual were much easier to understand from a policy point of view than Geico. They explained each and every part of the new policy and how it was different to our original policy.
Date: September 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I like how they send me tips and warnings when there are major storms approaching. They also contact me a month before my policy is up for renewal to advise on how I can save money.
Date: September 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
They are competent. Unlike other insurers, they only call you when you reach out to them; they are not pesky and will not call to solicit new business.
Date: August 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website allows me to make updates to my personal info and other aspects of the account. It also allows me to access quotes (estimates) of my renewal policy amount. However, it does not allow me to set up installment payment plans (has to be done over the phone).
Date: August 11, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Communication
They just tell me what I need to know, when I need to know it. No unnecessary communication or trying to sell me other products.
Date: August 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
It is easy to navigate and find out the information that I need. I can file a claim right from the app.
Date: November 19, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
The premium was about $200 less for more coverage than what I was paying with State Farm.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
It is about the same as 1-2 other competitors, but I can shop around and probably get about 100 less per year.
Date: October 30, 2019 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I rate AAA a 5 because they give great service. I've had the same agent for several years and he always greets me by name, without me having to remind him.
Date: October 15, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
My premium and deductible were the cheapest I found when shopping for insurance.
Date: October 09, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
AAA home is very high quality, having local branches it is very easy to get help or make a claim if you have to. i recommend AAA often
Date: October 08, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
Okay so the premium and deductibles aren't as good as most companies, I've made the decision to chance the higher deductible versus overall coverage.
Date: October 07, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium and deductible is very attractive at AAA. It is the main reason I chose them for my home and auto carrier. I am very satisfied with both the premium and deductible at AAA insurance.
Date: October 05, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I rate AAA as a 3 on home insurance, simply because I haven't had to file a claim with them yet. The cost is certainly acceptable.
Date: September 11, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think that the premium I am paying is a fair price, and around what people I know are paying as well. I have not price shopped recently, but from people I know, my rates are just around average.
Date: September 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have had a good experience with AAA since I started using them for home insurance. They were friendly and easy to work with the entire time I had them for my company.
Date: September 14, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Website/App
The times I have navigated the AAA application, I found it to be a bit disorganized and it was hard to find what I was looking for.
Date: August 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
AAA is great about mailing out information about other services they offer, and I have already taken advantage of several of their services, such as towing, cheap theme park tickets, and planning a trip. I love it.
Date: November 23, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
The coverage I have is for a condominium, so it covers the interior of my property, including plumbing, heating, electrical wiring, HVAC, and possible damage to the adjoining unit's internal structures.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The AAA customer service representatives have been outstanding each time I call. First of all, I can understand their English, which indicates AAA hasn't outsourced their customer service. Definitely a bonus. Their tone is always positive, and they seem knowledgeable.
Date: November 08, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
We have an agent that is always looking for a better deal for us while keeping the coverage we need so I think that is a great benefit.
Date: September 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like travelers because they are efficient. the bills are always easy to read. Their apps are very easy to make payments on.
Date: September 16, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
My homeowner's insurance covers roof, interior, foundation, fences, desks, contents, and water damage. It also includes medical coverage for accidents on site.
Date: September 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I like their customer service rep on the phone. They are polite and courteous. And does not hesitate on their answer to my inquiry or question. They seem to be very well prepared for any questions.
Date: August 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like the associates. they are friendly and gives very sound advice. It is also very easy to pay online. Their apps are user-friendly.
Date: August 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
My premium jumped $1,500 this year alone for the same level of coverage. It is the lowest I can find when bundled with my care insurance but overall I pay more for Homeowners that any other policy.
Date: July 29, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
I like travelers because of their reputation. I also like when you call, it does not let you wait too long like Verizon. Their statement is very easy to read and understand. I could also do online bill payment. this saves me a lot of time and effort.
Date: June 06, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The mobile app is a great tool to have readily available. However, the skinny-down version of the website through the app leaves a lot to be desired. More information would be nice. It does allow facial recognition to log in.
Date: May 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
They communicate great but not too much like most companies. It is more of a friendship than a business relationship.
Date: May 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
My agent is great. He is very responsive and works hard to make sure I am getting the best deal available. No complaints in this department.
Date: October 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
It covers Fire, theft, mold, sinkhole, and hurricane. The deductible is kind of high on the hurricane insurance.
Date: September 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I haven't use customer service very much. They seem okay but very matter of a fact.
Date: September 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
Easy to use. You log in, click what you want to do, and it pop ups. You can pay your bill online.
Date: May 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I am not happy about the premium. They force you to cover your house for a ridiculous amount instead of what you want to cover it for. My house isonly worth 65,000 but they require me to cover my house for 180,000. I would like to cover my house for the balance of the mortgage and maybe a 20% down payment. That would be only be 90,000. All companies are like this. I have a deductible of 10% on hurricane so it 18,000 and a 1,000 dollar regular deductible.
Date: December 03, 2017 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
The communication is okay. They send me a bill every 3 months and I pay it. There isn't much to say.
Date: October 16, 2019 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
Farmer's Insurance is an extremely infuriating company to work with. My coverage was inexplicably cancelled due to an underwriter's opinion of the quality of the roof. The roof had no leaks and no issues with it at all.
Date: October 15, 2019 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Actually the plan of this home insurance company is so nice. They helps to keep our some part of earnings as savings and returns it when needed.
Date: October 06, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have a competitive premium and deductible on my policy. I feel it is competitive to what is on the market.
Date: September 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Farmers Insurance was a little higher in terms of coverage compared to some of the other insurance providers we reviewed. Their policy offerings however are better in my view which made them the logical choice.
Date: September 22, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premiums seem to be very reasonable compared to the other companies that I have seen. The most important thing for me is the speed in which the company operates at.
Date: September 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
They understand the person's needs
Assist in developing a good relationship
Easy to speak to.
Date: August 27, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
Good customer service
Customized Protection
Online Claims Account
Overall I am very happy with the company customer service department.
Date: June 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The company could provide more information on the policy and offer an estimates calculator for their policies.
Date: October 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
Compared to other policies, we have a good premium and deductible that gives a peace of mind which is important to us over cost.
Date: September 06, 2019 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
The deductible policy is very easy. You have to spend a certain amount of money and then they pay for hte rst
Date: September 05, 2019 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I think my deductible is average compared to other companies. I think it's a little bit high.
Date: September 04, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
We haven't had an opportunity to file a claim and haven't had to deal with customer service. Our only interaction with the company has been with the agency which has been satisfactory.
Date: September 24, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I have never made a claim on my homeowner's insurance so I don't have much experience. After Hurricane Sandy, I had a tree leaning towards my house that I wanted to cut down and called them. Because of the high number of calls they were getting I was called back by a 'free-lance' adjuster a few days later who was in Georgia. He gave me solid advice but it was not a great way to provide customer service.
Date: September 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I don't think my insurance company has a mobile app or a website that is very user-friendly. It's not advertised or promoted if there is one.
Date: September 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
Homeowners insurance is expensive wherever you go but New Jersey where I live seems to be higher than most places. I've never made a claim yet my premium goes up every year.
Date: August 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
I think my biggest problem with the communication and customer service was that during a major storm they were not prepared to handle the volume of calls with their own staff. The adjuster I spoke to was knowledgeable in general but didn't seem to know much about my policy.
Date: September 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I had to call them because they were sending a bill ever other month and then nothing. It just so strange you pay half and then let you go for 3 months and then you get a bill.
Date: August 14, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
Not easy to use. Not sure how secure it is. A lot of information but does not say what it will cost. everything seems to be a add on for a fee
Date: August 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
It goes up every year. most of the items you need are a add on. So the more coverage you want basic things like if a tree falls on our house it is more coverage. Wind damage is more coverage.
Date: July 28, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
Last time I called they could not even find my coverage information . It was odd then they found it. They also schedule billing so strange you pay half of it and then you do not hear for 4 months.
Date: September 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
They are friendly even if I forget to pay on time and the policy lapses because of it. The return it to its proper status quickly with out qualms.
Date: August 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I cross referred this to other options, I can only assume that the price is with in the standards of the industry and I am satisfied with it
Date: January 19, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like this company because they have a great policy that covers everything with limited exclusions and it does so at a quite affordable price in my opinion.
Date: October 07, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
I have had no issue with my insurance company. The main problem I would say is the price. I have quoted others and the price is high for them too so I guess they are all about the same. Their website is easy to use.
Date: October 06, 2019 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have a simple 500 deductible. The premium for the house insurance is the same as other companies we had in the past. I think home insurance policies have very little variety in them. Unless you are looking for something specific.
Date: September 05, 2019 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
A policy premium refers to your total quoted payment amount for the length of your insurance policy, whereas a deductible is the amount you'll agree to pay out-of-pocket before your coverage kicks
Date: November 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I can't call and get someone on the phone right away. I have to navigate through countless prompts to get to the correct person. Once on the phone, the customer service is great.
