Date: February 08, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
We bumped 3 grand off the purchase price of the house after doing an inspection. That covered all the closing costs, so I'm satisfied there.
Interest Rate
Not really sure how mine compared to others. My lender told me he matched the best rate he could find on the market and it wasn't a set rate by his bank.
Loan Officer Service
No complaints here. I haven't really had to contact them for anything. I'm paying my bills on time and everything is good, so I don't know much about my loan officer.
Overall Rating
Pros
He was a friend with the realtor, which is a friend of my family's. So I trusted that he wouldn't try to screw me over. He was a nice guy, he gave me a $100 home depot gift card after closing. He was quick to answer any of my questions and gave me good advice for my first home purchase.
Cons
He had a pretty annoying voice. Very high and squeaky. He's still sending me spam-like emails also that I'm tired of seeing. But just from a business perspective, I don't have much negative to say.
Date: January 22, 2018 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
Our closing costs were very low, only about $2300 which was considerably lower than other mortgage companies were charging. Many were closer to $10,000.
Interest Rate
We got a rate of 3.15% for a 20-year loan, others were around 3.50% to 3.75%. We could've got 2.95% if we did 15 years but that made us nervous.
Loan Officer Service
Our loan officer was AMAZING. She was professional and made the process painless. We did it all online and over email and it couldn't have gone smoother.
Overall Rating
Pros
The lender was very professional and made getting the mortgage loan and painless process. I couldn't have been happier with my experience.
Cons
I didn't have any dislikes about the lender. Our closing costs were more than originally expected but still lower than others.
Closing costs in NY are very high. There are fees that are paid here that are not paid in other parts of the US. It does make financing quite expensive.
Interest Rate
The rate was very competitive with other lenders. I am a mortgage specialist and was able to do a lot of comparison shopping. I didn't want to use an online lender. I preferred a traditional bank.
Loan Officer Service
Being in the business myself, I like someone who is very thorough and detailed. My loan officer was that. He was terrific, always giving me information and providing me with updates along the way. I have since recommended him to many people.
Overall Rating
Pros
They are a reputable company that has been around for a long time. They offered traditional products as well as newer products. It was an easy process and they were able to help me finance my dream.
Cons
Sometimes when I call for service it can be a hassle. You get the runaround and can get transferred from one area to another,
Date: February 10, 2018 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
I felt our closing costs were fair. In our agreement we had the seller pay closing costs so it was fine for us. But had we had to pay closing costs Wells Fargo offered fair closing costs.
Interest Rate
We received a fair interest rate for the time we got the mortgage based on our credit score. We did shop around and found Wells Fargo had the best rate. Therefore, we went with them for our mortgage.
Loan Officer Service
We were provided a great loan officer. We can call them for anything if we had questions and they were very knowledgeable about the process. This was a huge relief since we were first-time homeowners.
Overall Rating
Pros
We liked the lender because they were a big bank and they were in our neighborhood. My husband had also done business with them for several years prior to getting our mortgage so we felt extremely comfortable with them
Cons
They are a big bank and they are often hard to deal with. You are unable to talk to the same person each time you call in and ask questions and you are dependent upon the person you talk to, to notate the account.
Date: September 04, 2018 Age: 38 Gender: Female Marital Status: Married
Closing Fee
I felt it was very reasonable because it was under $1,000 and we also wrote a stipulation in our deal that the seller of the house had to pay closing costs. It worked out great for us.
Interest Rate
I like that our interest rate is fixed so I do not have to worry about it inflating rapidly like some other lenders, and then us having an astronomical difference in mortgage payments from one period to the next!
Loan Officer Service
Our loan officer was pretty engaging, he was personable and made time for us. I feel that he did his job to the best of his ability. When the underwriter kept dragging his feet, he made sure that we got our deal done by the deadline we needed as I was pregnant at the time and we really needed to get moved into our bigger home!
Overall Rating
Pros
I like that the people are pretty personable. They are friendly and not gruff like some other places I've dealt with. They seem to be nice people, they aren't rude or condescending like some people at lending institutions or banks that I have come across in the path.
Cons
The only thing I dislike is that one time we were 3 days late on a payment due to circumstances beyond our control and the mortgage company called our relatives when they couldn't reach us at work on a particular given day. We had not given them permission to do so and I wasn't even sure where they got their phone numbers and names from! That was disconcerting to me. Also, we had already paid the payment and the associated late fee prior to them calling our relatives. It was very weird.