Date: June 11, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
The closing cost was not all that high. The expenses I had not considered were for home inspection and spraying for termites "just in case".
Interest Rate
I got a set rate of 5.25 % with not so perfect credit. At the time, some banks were offering 6% and I am sure the rate was for people with better credit than mine. The loan manager was my mom's double first cousin.
Loan Officer Service
The loan officer was a close relative of my mom's and he did all the work. I just had to give him my information and he got me the best rate available at the time. Two years later, he called and suggested I refinance because the rates were down. I now have a fixed rate of 4.75%.
Overall Rating
Pros
Free checking. Can pay mortgage payments online. The loan officer is a relative who really tried to help me as best he could.
Cons
I do not dislike anything about my bank except the name. Life Store sounds a lot like Sperm Bank. It was called Ashe Federal when I first started doing business with them.
Date: July 29, 2018 Age: 34 Gender: Male Marital Status: Married
Closing Fee
I think our closing cost were very manageable, only around $2000, though we did not investigate closing costs with other companies once we decided to go with Wells Fargo.
Interest Rate
My interest rate is 3.75%, when we were financing and compared to other lenders Wells Fargo was the only sub 4% we found without digging too deep.
Loan Officer Service
They were extremely professional, they explained every step of the process and made sure we were aware of what we were doing the whole way.
Overall Rating
Pros
They offered very competitive rates, they had the great staff that was available to walk us through the process and, because we already bank with Wells Fargo, they already had our information so it made paperwork easier.
Cons
With the convenience of a big bank comes the downside that EVERYTHING is tied up with one entity. I would have preferred to go with a smaller bank to spread out our accounts, but the low rate was too tempting.
Date: July 28, 2018 Age: 40 Gender: Male Marital Status: Married
Closing Fee
Closing costs were covered by the seller, which was very helpful. I don't think they should even exist, but they are what they are.
Interest Rate
My lender was very competitive. We shopped around and have very good credit. It wasn't hard to find a good rate and our lender probably only beat the others by a fraction of a percent, but it was enough.
Loan Officer Service
Our loan officer was easy to contact by email and phone and via the website, but I don't feel like we got any kind of special attention. That's fine because we didn't have special circumstances and are very independent and self-reliant in most things.
Overall Rating
Pros
First and foremost, we liked the rate. That's what it all came down to, price. Most all of the services were the same, and since money was our top priority once we found the right home, it didn't need to be much more than that.
Cons
We did not dislike much. We didn't have high expectations. I think they could have probably been more proactive in contacting us throughout the process personally, but at the end of the day, we contacted them and it was fine.
Date: June 18, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
It was actually less than we thought it would be. So we were very happy about the closing fees and relieved.
Interest Rate
the rates were very much all the same at the time. So, we went with the Bank we had all other accounts with to make it smoother
Loan Officer Service
No, he was young and inexperienced. we had to make several calls to reach him and he was not quick on follow-ups.
Overall Rating
Pros
we have many accounts there and so things and rates were good. The closing fees were less than we thought it would be
Cons
The guy who helped us and went to the closing seemed too inexperienced. Maybe we were his first closing
Date: February 07, 2018 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
I am a grouch when it comes to closing costs, I feel there are so many "fees" that are just ways for banks/brokers to make money. I put a 3 down because no matter where you go, closing costs are always ridiculous and probably a huge source of income for most financial institutions.
Interest Rate
We got a 3.25% rate, which isn't bad, I would say Wells Fargo was pretty competitive. I had to pay down a couple of credit cards in order to get a better rate, which is where my unexpected cost (above) came from. We did do some rate shopping but Wells beat out BOA and Frost, so we went with them.
Loan Officer Service
She was absolutely outstanding. She went above and beyond, answered her personal phone during off hours if I had any questions, went to bat to get us a good rate, told me what I needed to do as far as paperwork, signatures etc. She was super all around, personable and so helpful.
Overall Rating
Pros
Completely transparent, Wells shows everything and I have no doubt, there were no hidden costs, I am confident I got a good, honest deal with this mortgage and it is so easy to pay my mortgage online (we already have checking/savings with Wells).
Cons
I only had one instance where I had a problem. I had to get something for the house notarized and the lady at the local branch WOULD NOT NOTARIZE IT! I was so shocked, she claimed she wasn't allowed to notarize this....I was shell-shocked...WHAT? I'm getting the mtg. with this bank!_x000D_
I got the manager and he corrected the situation but her refusal left a bad taste in my mouth. I think she was being racist. The manager really apologized to me, the notary claimed she had never seen the form before.
Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
The closing cost was higher than what I wanted to pay, but it was easily deducted from the amount we got from selling our other home, so it wasn't too noticeably difficult to afford.
Interest Rate
The rate was average in comparison to other lenders we looked into at the time. We were happy with the lender we chose.
Loan Officer Service
The lender we used provided us with excellent customer service and good advice which we needed. He got us the amount which we are in need.
Overall Rating
Pros
He was very personable, and he helped us figure out what our monthly payment would be so we wouldn't overspend.
Cons
I did not dislike anything about our lender. He worked hard for us and helped us understand what we needed to know.
Date: February 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
There were no closing costs since I was existing customer. I have no complaints at all with the mortgage experience. I would definitely recommend them to anyone in need
Interest Rate
I compared rates of 5 different local banks and they were the most competitive. It was good at the time but it may be time to look at refinancing since rates have continued to drop
Loan Officer Service
The loan officer was professional and did the job needed. They quickly organized the appraisal and then scheduled a time to close. It was a very painless process.
Overall Rating
Pros
I have been banking with them for years and will likely continue to. They are fair and have a knowledgeable staff that was easy to work with. I would use them again without question
Cons
They didn't offer to finance the property for 0%. Honestly, there is not much I can complain about. the entire process was painless and they made it as easy as anyone could in that situation.
Date: December 01, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
The closing costs were substantially higher than originall expected. However, the costs were used to pay down existing debt to make the loan happen.
Interest Rate
I initially expected the interest rate to be lower than what I ultimately qualified for. As we proceeded through the application process, additional review of my financial record necessitated an increase in my expected APR.
Loan Officer Service
My loan officer was diligent in working through all of my problems, so that we were finally able to close about two months after our initial contact. I would use this loan officer again.
Overall Rating
Pros
The lender was willing to work with me, despite some surprises, to make the loan happen. I've worked with other banks where this did not occur.
Cons
We came into some unexpected fees. I believe that these errors were not intentional, but instead were the results of miscommunication.
Date: September 03, 2018 Age: 59 Gender: Female Marital Status: Married
Closing Fee
Quicken loans provided us with a great closing cost of our loan, which surprised me because I wasn't expecting that. Would recommend them to anyone.
Interest Rate
Got a good rate through Quicken Loans. They locked the interest in for us when we ran into some difficulties with our loan.
Loan Officer Service
The service we got from the loans officer was outstanding. He was there to help us every step of the way, and answer our questions as well.
Overall Rating
Pros
Quicken loans helped us every step of the way on obtaining our mortgage. Our banker was a great guy and was always there if we needed help.
Cons
There is nothing to dislike about my lender. They were good to me and my spouse during the loan process.
Date: September 02, 2018 Age: 35 Gender: Male Marital Status: Married
Closing Fee
These were much higher than we've experienced in the past. Closing costs were about double what we were expecting. We've had 2 mortgages in the past but these closing costs were higher than what we expected.
Interest Rate
We recently bought a new house and believed we would qualify for the best interest rates based on our income and credit report/score/history. We were slightly disappointed at the rate we received based on everything we have seen from sites like Zillow showing current interest rates for well-qualified borrowers.
Loan Officer Service
Service was good. Very responsive. Frequent communication and interaction with everyone along the way. When we had questions or needed answers, someone was able to provide them to us quickly.
Overall Rating
Pros
I like the online nature of Quicken Loans. I like being able to access information and documents electronically very easily. I like being able to navigate the system easily from a mobile device.
Cons
I was dissatisfied with the length of time it took for us to close. We were all lined up and ready to go and were told we would be able to possibly close within 3 weeks. It ended up taking nearly 2 months and that was disappointing.
Date: February 09, 2018 Age: Above 60 Gender: Male Marital Status: Married
Closing Fee
The fees were ok, It was stupid that I had to pay the fee then got it rebated directly to me.
Interest Rate
I got a 2.99 interest rate down from 5.0 and lowered my payments down to $1860 from $2600 rates were very competitive.
Loan Officer Service
He was online and on phone and pretty good a getting it going
Overall Rating
Pros
All online ready to do business and answer questions quickly. Very good
Cons
I did not like the uncertainty with what the fees were actually going to be One minute it was a manageable fee then it was higher.
Date: January 30, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Closing Fee
They were a bit higher than the initial disclosure. They were about the same as other lenders for this mortgage type. However, I feel the closing costs were much higher than they should have been.
Interest Rate
The rate was about other lenders were charging for this type of mortgage. My mortgage is not large and many lenders had minimum mortgage rates.
Loan Officer Service
I trust Quicken loans and have found their honesty acceptable. The loan officer was well informed and able to answer any questions I had. Additionally, he was able to offer several alternatives for me to choose from.
Overall Rating
Pros
I have a feeling of trust with Quicken Loans. This is the second time I have used this lender and they are quick to respond and answer questions and the lending process was much better than I have had with regular banks.
Cons
They don't always have the best rates or closing costs. They are a large corporation and most of the loan people are out of state. It would be nice to have a local lender. There is a lot of faxing and emailing which can get annoying.
Date: December 01, 2017 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
I have no experience with other lenders. I would say that we probably paid "average" closing costs. They were around $1,000.
Interest Rate
My current rate of interest is about 4.25% Although it is not bad, I am at a variable rate for 30 years. Meaning that I am taking a big risk with my lender. I would say that 4.25% is a very typical rate and that it is similar to what other banks are offering in the market.
Loan Officer Service
She was very nice to us and she broke down everything so that we could understand everything clearly. She would always communicate with us very clearly. Very transparent
Overall Rating
Pros
We had been using NCSECU (aka lender) as our main financial institutions for many years before taking out a mortgage with them. They are very customer oriented they do not have additional monthly fees either. We have personal relationships with their representatives; therefore it was not even a question that we would get a mortgage from someone else.
Cons
I wish they offered other options besides the 2 years to 30-year variable rate mortgage option at the time of $0 down. I wish we could have had 15 years fixed rate mortgage instead.
Date: September 01, 2018 Age: 31 Gender: Female Marital Status: Married
Closing Fee
I think they were a little high, but I didn't compare them to others at the time because it is just so much more convenient to refinance with the same company as it is to do all the research and switch. Most of the time after hours of research and annoying phone calls you only find out that it would not have saved enough to make the inconvenience worth it.
Interest Rate
We refinanced about six years ago when interest rates were falling. They have fallen a little lower since the time we refinanced so our mortgage rate might be a little higher that competitors. My rate is 4.9 and they actually fell to below four for a little while.
Loan Officer Service
Our loan officer was very knowledgeable and helpful all through the process of the original loan and we used the same loan officer to refinance. He made the process easy.
I was surprised to know how much I had to bring to closing with me. I was not expecting to have to pay that much out of pocket.
Interest Rate
I was basically choosing between a conventional loan and an FHA loan. The FHA had a lower interest rate but required mortgage insurance. The conventional loan was a lower rate but required more money down.
Loan Officer Service
I felt like I need him to "dumb it down" a bit more than he did. He probably was getting frustrated with me asking the same questions because I didn't understand what/how he was answering me.
Overall Rating
Pros
They worked with me a lot when my mom had to help me get some documents to them at a different location. They seemed like they were really close to my real estate agent, who is a good friend, which made me feel like I was in good hands.
Cons
Their online document upload process was a little bit difficult to navigate. Wish I could have seen side-by-side comparisons of my loan options.
Date: December 01, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
From what I could gather from research at the time, I thought the closing costs were a fair amount, and I didn't think that much about it since the closing costs were covered by the seller.
Interest Rate
I thought the interest rate was similar with what other lenders were offering at the time we took out our mortgage.
Loan Officer Service
Our loan officer made everything go smoothly and answered any questions we had, and the process was faster and easier than I would have thought.
Overall Rating
Pros
The lender has a great website that is easy to use and gives all the pertinent information you would need. They also are proactive about letting you know about changes to your mortgage or any other pertinent information.
Cons
I haven't really found anything I dislike about the lender at this time. I would have liked to have gotten a lower interest rate, but wouldn't we all?