Date: December 01, 2017 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
Our closing costs were very low, only about $2300 which was considerably lower than other mortgage companies were charging. Many were closer to $10,000.
Interest Rate
We got a rate of 3.15% for a 20-year loan, others were around 3.50% to 3.75%. We could've got 2.95% if we did 15 years but that made us nervous.
Loan Officer Service
Our loan officer was AMAZING. She was professional and made the process painless. We did it all online and over email and it couldn't have gone smoother.
Overall Rating
Pros
The lender was very professional and made getting the mortgage loan and painless process. I couldn't have been happier with my experience.
Cons
I didn't have any dislikes about the lender. Our closing costs were more than originally expected but still lower than others.
Date: June 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
I don't remember exactly what our closing costs were, but as it was our first time buying a home, I had nothing to compare all of it too. I just assumed it was all standard.
Interest Rate
Our interest rate is 4%, which I feel okay with. I know others can be high, although I have never done a thorough comparison. Our monthly payment only increases if our property taxes increase, which seems to happen almost every year.
Loan Officer Service
Our loan officer is very friendly and efficient. She was recommended to us by our realtor. As it was our first time buying a home, we went with it. Our loan officer explained everything to us and was very efficient at helping us.
Overall Rating
Pros
Our lending institution and officer are both efficient and helpful. We were novice buyers, but never once felt like we were being taken advantage of. We got through the whole process without frustration.
Cons
There really wasn't anything I didn't like. Like I said, we got through the process with no frustration and we continue to be provided with great service. We know we are being taken care of.
Date: September 01, 2018 Age: 41 Gender: Male Marital Status: Unmarried
Closing Fee
I believe that all closing costs with every company in my state are incredibly high. Ours were more than $10,000. This makes saving for a down payment or having a down payment at all very cost prohibitive for the average family.
Interest Rate
This was a lender I purposely didn't choose. I wanted to go with a smaller local lender. Within the first month of having my mortgage, I received 3 different notices saying my loan had been sold to different companies. Eventually, this is the company I ended up with.
Loan Officer Service
The loan officer at my local small bank was very concise. All of my questions we answered in a timely manner. When I ran into snags or issues she was competent and helpful. I felt confident in the process.
Overall Rating
Pros
I can't think of anything positive to say. When questions have come up it is impossible to get to a person on the phone. The online platform is difficult to use and has never provided me with the answers I was looking for.
Cons
I don't like that the institution is so large. There is nothing personal about the experiences there and I don't feel like my questions or time is important.
They're on par with other companies. I didn't pay the closing costs the seller covered them. But Wells Fargo was average.
Interest Rate
At the time I purchased, all rates were relatively low. Considering I had to use a first time home buyer government program, I believe my rate was excellent. I wasn't able to shop around much at the time, as my home is manufactured, and only Wells Fargo was willing to be a lender.
Loan Officer Service
It took forever to get through underwriting. I mean forever. They nitpicked every little thing of the past 5 years of my financial life. The loan officer wasn't so great at helping to get things pushed through or communicating.
Overall Rating
Pros
If not for Wells Fargo, I wouldn't have been able to purchase my home, as no other lenders were willing to take on a manufactured home mortgage. They have also been very flexible with how I make payments. My pay schedule is every two weeks on the day I get paid.
Cons
Getting through underwriting took months, and I didn't have a complicated financial background. Plus, the company has a negative reputation ever since the housing market collapsed.
Date: June 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
Yes, I don't think the closing costs were out of the norm and they only slightly increased our expected costs. I do feel that the agent commission is far too high, given the little amount of work done by the agent, but that isn't precisely an aspect of the closing costs.
Interest Rate
The interest rate for my lender was among the lowest if not the absolute lowest offered in our area. The bank is also well-regarded in the area, so it was a win-win.
Loan Officer Service
Our loan officer was quite mattered of fact and gave us a clear explanation of all the things covered by our loan agreement. He wasn't particularly a nice man, but he did a fine job for us.
Overall Rating
Pros
I think our bank offers a great rate for its loans and is a very stable presence in our community. Many folks around us use the same bank and nobody has ever mentioned having any problems with the bank. Nor have I ever experienced any trouble working with them.
Cons
If I had to nitpick, the website for my bank 4-5 years ago wasn't great. The payment system didn't allow bi-weekly payments, nor did it allow easy payments above the minimum required. Only after about 2-3 years did it begin to allow such things.
Date: June 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
I actually did not pay closing costs. It was part of the buying agreement that the seller paid for the costs. SO I don't know how it compares
Interest Rate
The rate was the best I could find at the time, but that was 11 years ago. The housing market collapsed after that and rates have gone way down. I tried to refinance to get a better rate but banks said I didn't owe enough to qualify and that my house was not worth how much my loan was.
Loan Officer Service
They were friendly and helpful. I almost felt my loan was approved too quickly. I sometimes wish they hadn't approved it because then I wouldn't have lost so much money when the market collapsed.
Overall Rating
Pros
I thought I trusted them at the time but then the market collapsed and it made me not trust any bank ever again. I felt even worse after they refused to refinance.
Cons
Again, I don't trust any bank anymore. I thought that I had chosen a good company but they were part of the problem too. I am chained now to a house that I did not know was grossly over-inflated in price
Date: February 09, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
I feel like all of them throw in all these fees that seem like they are trying to nickel-and-dime you to death and it is always a last minute fee. It hard to figure out what you can afford when everyone is adding bull crap services and fees.
Interest Rate
It was the lowest rate we found and they did offer a.25% off the rate if we completed an online course about mortgages.
Loan Officer Service
We had trouble getting an auditor to inspect the house and held up the purchase of the home for a month. We had to move from Texas and rent out the house we were going to buy for two months because the officer wouldn't fire the auditor and get another one. My wife finally had go around the officer and get someone else in the company to get results. We lost a lot of money because of that.
Overall Rating
Pros
The company good at getting us a low rate.
Cons
They just seemed incompetent and lot of things seemed like they just did not know how to do their job after getting the rates we needed.
Date: December 01, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
There were no closing costs since I was existing customer. I have no complaints at all with the mortgage experience. I would definitely recommend them to anyone in need
Interest Rate
I compared rates of 5 different local banks and they were the most competitive. It was good at the time but it may be time to look at refinancing since rates have continued to drop
Loan Officer Service
The loan officer was professional and did the job needed. They quickly organized the appraisal and then scheduled a time to close. It was a very painless process.
Overall Rating
Pros
I have been banking with them for years and will likely continue to. They are fair and have a knowledgeable staff that was easy to work with. I would use them again without question
Cons
They didn't offer to finance the property for 0%. Honestly, there is not much I can complain about. the entire process was painless and they made it as easy as anyone could in that situation.
Date: June 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
The closing costs that were incurred were comparable to other banks, however, they still seemed fairly expensive in my opinion.
Interest Rate
The mortgage rate that I received was very comparable to other rates offered by other banks at the time I received my mortgage.
Loan Officer Service
My loan officer was very helpful in explaining the process as well as all of the costs that go along with getting a mortgage.
Overall Rating
Pros
My lender/bank was very open with me about the whole process and made everything simple. It was easy to gather the required documents for the mortgage.
Cons
I don't have anything that I specifically dislike. The bank itself was very helpful in the whole process.
Date: July 31, 2018 Age: 34 Gender: Female Marital Status: Married
Closing Fee
The closing cost of my Lender company was comparable to that of other fees. It was about average, and it wasn't unexpectedly high or unusual.
Interest Rate
The interest rate of my lender was the most competitive rate available at the time. The lender was local, so that also influenced my decision when comparing rates. It was important for me to obtain a low rate.
Loan Officer Service
The service provided by my loan officer was excellent. She was very fast and efficient, and she returned my phone calls and emails fairly quickly.
Overall Rating
Pros
The lending institution was very thorough and easy to work with. I received information back in a timely manner, and I was confident that they could help me.
Cons
I used to dislike the online availability to check my mortgage loan. This, however, has changed recently because they have updated their website, so now I don't have any dislikes.
Date: September 02, 2018 Age: 67 Gender: Male Marital Status: Married
Closing Fee
They gave us a very minimum closing cost and some discount. There was a lot of negotiation happened between the loan officer, bank manager and my husband to close the deal and we did all right. It's better dealing with your community bank compare to those big name banks in a large town. We've known each others name and we recognize each other every time we see them in town, so there's personal relationship involve.
Interest Rate
We've been using this bank for a long time now. It's a small community and the only bank that is in our town. They gave us a lower rate compared to the big bank in big town close to us.
Loan Officer Service
The loan officer is very friendly since she's our neighbor too. A personal relationship is very important in a small town like where we live. It's not just a business client relationship but it's your personal connection with the client.
Overall Rating
Pros
We love our community bank and since it's the only one here in our town, I guess we can't compare it. But compared to the big name banks in the big town it's way different. The personnel of our bank is very friendly and we've known each other, went to the same grocery stores, etc. They are dealing with us very fairly.
Cons
We love our bank, the only thing I don't like is their ATM can't get any cash if you have VISA card, and my debit card from SS is VISA so I can't get quick access to cash and can't even get an over the counter.
Date: August 02, 2018 Age: 41 Gender: Male Marital Status: Married
Closing Fee
They were low and fixed. I have no complaints. They were very good to work with. I would use them again.
Interest Rate
It's a good rate and the best one we could get. The lender was very accommodating and worked with us so we would pay as little as possible.
Loan Officer Service
Our loan officer was very helpful, friendly, and accommodating. He got us the best rate and worked closely with us through the process.
Overall Rating
Pros
They were great to work with. They gave us a great rate. There were no hidden fees and they hold onto most of their mortgages so we've only ever dealt with them.
Cons
The only thing is perhaps better online tools. They didn't have many at the time and perhaps it would have been more helpful to have something more online.
Date: June 06, 2018 Age: >60 years Gender: Male Marital Status: Married
Closing Fee
Our lender had relatively low closing costs. We had to pay for an appraisal which I think is pretty standard.
Interest Rate
At the time the rate was very competitive with other lenders in the area. We were very pleased.
Loan Officer Service
He has taken the time to talk with us and get to know us personally. He obviously cares about our needs.
Overall Rating
Pros
We have been with this bank for several years. They have been great. They also allowed us to set up a line of credit we have never had to use.
Cons
They recently began charging us a fee for the money market. They had originally told us they wouldn't need to do that annually.
Date: January 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
We had less than 1000 in closing costs mainly because we bought our house for less than it was worth and the seller was really motivated.
Interest Rate
Our interest rate is fixed so it was about the same as most other lenders but the process was much easier and faster then most others
Loan Officer Service
Our Loan officer was fantastic and even managed to get another 10000 knocked off the price of our home while we were still in negotiation.
Overall Rating
Pros
Our lender was very easy to work with. The process was really painless and our officer made sure we understood what we were signing as well as the terms. He was happy to answer any questions we had.
Cons
By definition being "approved" is a nerve wracking process. The approval process wasn't "bad" or hard it was just something you worry about when it's going on.
Date: September 02, 2018 Age: 34 Gender: Female Marital Status: Married
Closing Fee
It was my first time buying a house so I didn't have anything to compare it to. So, I'm not too sure if it was good or bad. I'm beginning to look at refinancing so I will figure out what good fees are.
Interest Rate
I am somewhat satisfied with my rate. However, I am also looking at the option of refinancing to see if there are better rates out there to lower my payment.
Loan Officer Service
My loan officer was very good. She answered all of my questions and explained everything really well to me. She was what made this stressful experience manageable.
Overall Rating
Pros
The bank is a well-known bank in my area, so that made me feel more confident. It is also where I have my checking account so it is a bank that I am used to which helped as well.
Cons
It doesn't feel like a community bank because it is so large in my area. I wish it felt a little smaller so that you saw the same faces more often but you see new people every time you go in.
Date: February 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
The costs were quite low. Pennsylvania is higher in general, but the general costs were easy to handle and nothing more than expected/
Interest Rate
It was quite low and I was able to get a good rate in comparison to other lenders, even my own home bank, Wells Fargo.
Loan Officer Service
He supported me well through the application process and followed up with multiple steps of getting me paperwork, extra taxes and the processing department to make sure I was in compliance
Overall Rating
Pros
I like the support process and the yearly breakdown of my mortgage. The help with my escrow account, amounts I owe and how it ties it in always helpful.
Cons
I would like to separate my escrow from my insurance. For some reason they are roped in. It's not a huge problem but it's just odd to have two payments to my insurance, one through mortgage and one through them.
Date: December 01, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
Everything was upfront and explained clearly. It wasn't my first mortgage so I understood the process.
Interest Rate
It was the lowest I found but I had to have the amount taken out automatically to get the lowest rate. I wasn't completely satisfied with that at first, but it hasn't been a problem.
Loan Officer Service
He was thorough but somewhat hard to get a hold of. He was kind of a typical salesperson. He didn't go the extra mile for us, we often had to get stay on him to get things done.
Overall Rating
Pros
Everything is done in one place. I do all my banking with them and it makes it simple for me. There are also branches everywhere so if I have any issues, I can go to any one of them.
Cons
It's a typical big bank. It's hard to get great service but the products are good. It's You take the good with the bad. Sometimes I just feel like a number rather than a person.
Date: December 01, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
I believe our closing costs were pretty low compared to other lenders. We paid around $2000.
Interest Rate
I believe our interest rate is pretty low. We have a 4% interest rate. I don't think you can get much better than that.
Loan Officer Service
I felt like sometimes the loan officer was talking a bit fast and it was kind of hard to keep up but all in all she was pretty good.
Overall Rating
Pros
I thought the lender was very transparent about how the whole process was going to work. When we had questions she was more than willing to answer them for us.
Cons
The only thing I felt she probably could have improved on was when she was going through the paperwork while we were signing. She went through that process a bit quick and probably could have taken more time on it.
Date: December 01, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
The closing cost was comparable to other lenders. I felt like I paid slightly below average in closing costs.
Interest Rate
The interest rate from my lender was the lowest available at the time. I am satisfied with my rate because it still seems to be a good rate today.
Loan Officer Service
My loan officer was efficient and answered questions in a timely manner. She was very professional and knowledgeable.
Overall Rating
Pros
I liked the professionalism and the efficiency with which the lender performed the process. I could contact the lender easily and without much trouble.
Cons
I did not like the lender's website at the time because it was not very sophisticated. This has changed over time as the website now has a lot of advanced features.
Date: August 01, 2018 Age: 34 Gender: Female Marital Status: Married
Closing Fee
I feel like we had a pretty good deal. We didn't have to come up with anything down but we did pay about 1500 for fees and closing costs. We were easily able to come up with that amount.
Interest Rate
I feel like we got one of the lowest rates out there. I say this because when I recently looked into refinancing for a new rate on the loan I was told they wouldn't be able to do any better than we already had.
Loan Officer Service
I haven't had to deal with my loan officer that much. We set up our payments and we pay them monthly and other than that I don't really have to worry about dealing with a loan officer.
Overall Rating
Pros
Going through my mortgage has been easy from the beginning. I have never had any issues with them and they are easy to deal with as an entity and advocate for me and my husband. They got us a good rate and that is what was important for us.
Cons
I really feel that it is a little odd because I would rather sit down and talk to someone face to face and I don't think I have ever done that with this company.
Date: August 09, 2018 Age: 46 Gender: Female Marital Status: Married
Closing Fee
Our most recent refi did not have much in additional fees and no closing costs.
Interest Rate
My interest rate is about the same as the quotes I received from other lenders. Of course, I would always prefer it to be lower, but our most recent refi was 2 points lower than the original loan, so I am mostly satisfied.
Loan Officer Service
The loan officer was very nice but did not seem familiar with many new policies and procedures that went into effect just before our refi a few years back. There was a lot of confusion.
Overall Rating
Pros
I was able to lower my repayment time and my monthly payments with a lower interest rate.
Cons
I had to deal with several people over the course of several weeks and they didn't all have the same information. It took much longer than the previous company.
Date: December 01, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Closing Fee
The closing costs and extra fees are insane. It costs so much more than just the asking price to purchase a home. You really need to have a down payment saved up twice to pay for everything!
Interest Rate
It seemed to be about average compared to other lenders. It's not very high and seemed to be less than our previous mortgage.
Loan Officer Service
Our loan officer was ridiculous and required so much additional paperwork because we weren't doing things the "normal" way. The home we purchased was a little smaller than our original home and for some reason that was a problem. We had to write a letter explaining why.
Overall Rating
Pros
They did try to talk to us at least once a day to make sure we were getting all of their extra required paperwork.
Cons
All of the extra work and extra fees involved that weren't talked about upfront. Writing a letter to tell why we wanted a smaller house was just insane.
Date: September 04, 2018 Age: 45 Gender: Male Marital Status: Married
Closing Fee
The cost of the closing fee was fairly standard to those charged by other lenders in the industry. I ranked it a '4' since the overall cost of the mortgage was slightly less than what I was expecting.
Interest Rate
My lender is fairly responsive and, at the time I initially sought and procured the mortgage, was very open and upfront with what the maximum I would be permitted to borrow. A few years later, Chase basically lowered my rate a full point on their own accord with minimal effort so that I have a very good mortgage rate currently.
Loan Officer Service
The loan officer was very proactive in looking to get me a better mortgage rate but, after 2013, I have had very little contact with any loan officer or another official from Chase.
Overall Rating
Pros
Chase is one of the premier mortgage lending and financial institutions in the United States. I have very little concern that my mortgage will be sold off or transferred to another institution so it provides me with a feeling of safety and stability.
Cons
To be honest, there is practically nothing that I dislike about Chase although a bit more attention and personal service would be a nice touch.
Date: September 04, 2018 Age: 42 Gender: Male Marital Status: Married
Closing Fee
Our closing costs were 13 years ago but from what I recall were very reasonable, close to 0 or something
Interest Rate
Our interest rate is pretty low, near the bottom of the market so we are happy with our rate vs. that of other lenders
Loan Officer Service
The loan officer was very friendly and accommodating and we had no issues whatsoever with them
Date: September 03, 2018 Age: 31 Gender: Male Marital Status: Unmarried
Closing Fee
My closing costs were extremely low due to my lender closing it quickly and not delaying it with extra costs. Even the Seller's title company did a good enough job.
Interest Rate
My interest rate isn't as low as it could be with a cut-rate lender, but I don't mind because I trust my lender and they are respected in the community.
Loan Officer Service
He was persistent with communications with me throughout the entire process. I knew exactly what was going on at all times and any time I called the call was answered or promptly returned.
Overall Rating
Pros
It's a clear, reputable institution that has always told me exactly what is going on. They haven't gone behind my back with escrow or sold off the loan without telling me everything that happens.
Cons
It's a big bank that sometimes doesn't treat me the way I should be treated due to their volume of business. They also didn't offer the best rate and didn't offer to match other lenders on their rate.
Date: September 01, 2018 Age: 35 Gender: Male Marital Status: Married
Closing Fee
love it. Process very fast. I got approve less than 10 days
Interest Rate
I purchased my house 6 years ago with an interest rate of 4.2%. I think it's pretty high at that moment.
Loan Officer Service
I'm satisfied even though they required me a lot of information and documents
Overall Rating
Pros
they are very friendly. Although I have to submit a lot of document, the process is very fast
Cons
I think the dislike about this bank is the document request. Why would they need a lot document while they can pull it out from my SS
Date: August 31, 2018 Age: 28 Gender: Male Marital Status: Married
Closing Fee
My closing cost was reasonable. During closing the seller was asked to pay part of the closing costs which made this more manageable.
Interest Rate
My interest rate is somewhat high compared to other lenders. I have received refinance quotes that would put my lender about equal with others.
Loan Officer Service
I also bank with my mortgage lender. I am familiar with the format of the online dashboard so I am easily able to navigate and find all the information I need.
Overall Rating
Pros
I like that my mortgage lender is also my personal bank. This makes communication easy as there are many local branches and I am familiar with the online layout.
Cons
I dislike that my interest rate is somewhat higher than other lenders that I have seen. Also, the mortgage lending team seems less personable than the general bank staff.
Date: August 31, 2018 Age: 45 Gender: Male Marital Status: Married
Closing Fee
The closing costs were a bit high. Our originator included what I felt to be outrageous rates for title insurance. They filled their obligation to let me know that I have the right to shop for a better rate, but due to the tight schedules of closing a loan, it was not practical to shop for a better deal.
Interest Rate
It is very competitive. At the time, it was the lowest rate for a 15 year fixed loan that carried no upfront points costs. I was also lucky to secure the loan when rates were historically low.
Loan Officer Service
Our loan officer was incredibly responsive to all our questions, both during business hours and in the evenings. There were zero surprises if you don't count the high premium n the title insurance.
Overall Rating
Pros
Chase is very efficient at what they do. They provide good rates on their loans, and they don't make me wait in line a long time to do business with them. Their website and apps are well designed so that I can usually serve myself for most needs.
Cons
They are a bit large and impersonal. Probably my number one complaint about Chase is not about its lending practices, but rather it is the fact that they offer very limited savings products with unreasonably low-interest rates.
Date: August 30, 2018 Age: 35 Gender: Female Marital Status: Married
Closing Fee
I had a USDA loan, so I had no closing cost. Other lenders offer this as well, but not all. However, I have heard that closing costs with Chase is very reasonable.
Interest Rate
The interest rate I have is very comparable to other lenders. It is on the low side, so I am happy with it.
Loan Officer Service
My loan officer was excellent. She did everything is a timely manner and kept me up to date with everything. The closing date kept getting pushed back but not because of the lender. She worked very hard to get us the loan and interest rate we wanted.
Overall Rating
Pros
I have no problem with Chase. Other lenders will tend to sell off the loan and people are always getting new lenders. I have had Chase from the beginning. They are always willing to work with you.
Cons
I don't like that the escrow goes up every year. This causes my mortgage to go up. Every year my price increases. I would like for it to stay the same.
Date: August 30, 2018 Age: 46 Gender: Female Marital Status: Married
Closing Fee
We did not pay any closing cost on our house. So you can not get any better than that. That is great!
Interest Rate
I think my lender had a lower interest rate at the time of the loan of I know of. But mine started out with another lender. because we got the loan and they turned around and sold the loan before we even paid the 1st payment.
Loan Officer Service
Our loan officer was wonderful, she was very helpful through the whole process. She was a very sweet person, she gave us a birdhouse at the closing and it's still in our yard today.
Date: July 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Interest Rate
My interest rate was high but I had minimal credit so that would have been comparable to other lenders as well.
Loan Officer Service
Very helpful and worked to get us approved. However, we did not know what to expect until last minute through the process.
Overall Rating
Pros
The lending institution did not have much contact with us through the process. We were only given the option of the mortgage we obtained, no other options,
Cons
I did not like that other options were not presented to us and that everything seemed reactionary through the process.
Date: February 07, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
We qualified for a VA loan so much of our costs were covered by the seller and lender. We were happy with the whole process.
Interest Rate
We got our loan package completed before they expected the Fed to hike the rates again. I believe within six months of closing, they did hike the rate.
Loan Officer Service
There was a slight error with my name on the documents and we noticed it just before closing. The loan officer quickly reprinted the entire package so the closing wasn't delayed.
Overall Rating
Pros
They were pretty responsive when we would call or email with a question. The VA loan process is a bit slower than traditional loans, and the lender walked us through things fairly easily.
Cons
After we closed, we had a question about loans and financing. We contacted them and didn't hear back very quickly. They were so responsive before he got our business, but not after.
Date: December 01, 2017 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Closing Fee
My closing costs were paid by the seller of the house. I really don't have much other input to give here.
Interest Rate
My lender shopped both FHA and standard loans to get us the best rate possible. I feel this wouldn't have been done by many other places.
Loan Officer Service
My loan officer was highly recommended by our realtor and met the expectation set by her. She was in constant contact with us and helped us get and meet any questions/requests throughout the loan process
Overall Rating
Pros
My lender was very responsive and very quick to process the loan. There were no surprises and everything worked out as promised.
Cons
My loan was eventually sold to another company, and then another company after that. This hasn't really affected anything other than who I write a check too.