Date: December 01, 2017 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
We were told what closing costs were and then last minute, it jumped up by $2,000 which really upset us and made us tight on cash for what repairs needed to be done at the house. I still am not entirely sure what those costs were - I had my dad look into it because he is an attorney.
Interest Rate
Our lender came in at the same interest rate other lenders were coming in at, so we just stuck with them because of our prior experience of having a mortgage through them with our previous house.
Loan Officer Service
She was very easy to communicate with and I always heard back from her immediately. I was on vacation when the process started so she was calling and texting me for anything urgent.
Overall Rating
Pros
Our lender is honest and transparent and super easy to communicate with. We were missing some items and they were happy to go figure them out themselves and dig into our tax returns for us (once we gave approval).
Cons
They were giving my husband a hard time with his approval because of his occupation, despite being in his job for 10 years. They demanded a lot of his boss in supplying breakdowns of his pay stubs, for bonuses, overtime work, etc.
Date: December 01, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
The closing costs were typical of any company. Maybe it could have been a little better but because my interest rate and all around mortgage process were easy and great I would have never thought about leaving or looking elsewhere since they were so great.
Interest Rate
My interest rate and PMI are great. I haven't found any other company that could do better than what I have. I would consider re-financing in the future with the same company.
Loan Officer Service
My officer was awesome! He would keep me updated on the whole process. He walked me through all of my options and what would/could happen in the future. Instead of a stuffy office space, we would meet for coffee at the local coffee house. He went above and beyond for me and helped more than he had to,
Overall Rating
Pros
The Lender treated me like a friend, an actual person, and not just a number. They understood that I wasn't completely confident with the mortgage process and walked me through the process and my options. I was with another lender prior to deciding to use this one and they didn't seem to care. They would rush me and not return phone calls. Like all they wanted to do was close the deal and make money off of me. I appreciate someone who takes pride in their work and cares about the people they work with.
Cons
Truthfully there wasn't anything bad about the lender. Maybe I am naive because this was my first time buying a home and didn't know much about the process. But what I do know is people, and these people were genuine and great.
Date: December 01, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
We actually did not have to put down any closing costs. We got approved for an FHA loan and we bought our house under foreclosure.
Interest Rate
This lender provided us the lowest and most fair interest rate of any other lender. The Mortgage Company was thorough and they explained everything clearly and fully during the whole process.
Loan Officer Service
The loan officer sat down with us and explained everything in detail. He was diligent in replying to us and answering any and all of our questions throughout the whole process.
Overall Rating
Pros
Our lender was thorough, professional and completed everything in a timely manner. He kept us current with everything during the entire process.
Cons
There wasn't anything I disliked about our lender. Maybe he could have been better at collecting all the documents needed for approval, but that is it.
Date: August 10, 2018 Age: 41 Gender: Male Marital Status: Unmarried
Closing Fee
Closing fees were in-line with other lending companies. There were some fees that were slightly higher and some slightly lower than normal but they balanced each other out in the end.
Interest Rate
My interest rate was comparable to a slight bit higher at the time of my mortgage. I checked bankrate.com and the 3.75% I received was in-line with other lenders.
Loan Officer Service
My loan officer was recommended to me by another employee and he did not disappoint. He was friendly, timely and ended up being very helpful in making the process smooth as could be.
Overall Rating
Pros
I liked that they offered a decent rate while providing excellent customer service. The total time it took to close was much faster than I anticipated which was nice.
Cons
There wasn't much I didn't like about the lender. The rate could have been a little lower and their website could have been more up to date, but overall it was great.
Date: August 11, 2018 Age: 35 Gender: Male Marital Status: Married
Closing Fee
There was nothing remarkable about the closing costs. The seller of the home also assisted with the closing costs as an incentive for us to buy.
Interest Rate
I thought our interest rate was comparable to other lenders. I was reasonably pleased with the interest rate compared to historical results.
Loan Officer Service
They met us quickly and efficiently set up the mortgage. We were in a bit of a time crunch to get approved and they handled everything beautifully.
Overall Rating
Pros
They were terrific. We were stressed about getting approval and getting all the paperwork in and they handled everything for us and made it easy to complete.
Cons
I felt like I could have more information about my options and the benefits and drawbacks of the mortgage. The location of the branch was not convenient for me to visit.
I hate closing costs/fees! They make no sense. I don't understand why all that money has to go somewhere not applied to the principle. There is no good explanation for this.
Interest Rate
I would say my interest rate falls somewhere in the middle, I just wish it was lower. Given the cost of house and the economy I don't understand why an interest rate has to be so high.
Loan Officer Service
These people are fake and work on commission. They are about as bad as a car salesman. They are polite to your face but really they are stealing you blind and you know it.
Overall Rating
Pros
I suppose if I had to find something positive to say about the lending operation as a whole it's that you can borrow money for something you can't pay off immediately with cash.
Cons
There's nothing I like about the lending institution or system as a whole. I should just be able to make a payment and have all the money go to the principle. I hate that more money goes to some vague office somewhere and not for the actual house.
Date: June 19, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Interest Rate
I feel like it was average to other lenders at the time.
Loan Officer Service
They were both very nice and very easy to work with.
Overall Rating
Pros
We use the same lender for our banking so it worked out well.
Cons
I like using Wells Fargo because we also use them for a line of credit and our regular banking.
Date: June 19, 2018 Age: >60 years Gender: Female Marital Status: Unmarried
Closing Fee
All the closing costs were put into my mortgage, therefore I did not have to pay them upfront
Interest Rate
my interest rate is 4.5%. I think that because of my low credit score, I can be thankful that it is this low.
Loan Officer Service
My loan officer did all he could for me including getting my credit score up so that he could go through with the mortgage
Overall Rating
Pros
They did everything they possibly could to get my mortgage for me. The loan officer helped me with my credit score so that I would be approved.
Cons
The only thing that I disliked was sometimes they were not available to answer my questions when I would be confused about something.
Date: June 18, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
Our lender worked with us and incorporated the closing cost into the loan where some other lenders weren't willing to do that for us. We had a USDA loan so we didn't have to put anything down for a down payment.
Interest Rate
I believe that the interest rate was in line with other lenders at the time. This was 10 years ago and we were first time home buyers so we tried to find the best deal.
Loan Officer Service
I don't feel the loan officer was too helpful in terms of answering our questions or fully explaining what some terms meant. I had to look a lot of information up for myself to know what we were getting into since this is the biggest purchase we have made to date.
Overall Rating
Pros
I liked that I can go online and see immediately what is owed, find my tax documents, and various other information that I couldn't do with other banks. I don't like to call or talk to people in person much, so having this information readily online is a big help.
Cons
Every time we would have to go into the bank to pay on the loan or transfer money to our mortgage account, we would constantly get a teller trying to upsell us into new accounts and products. It was a bit annoying to have this happen and I dread going into Wells Fargo for this reason now. I just want to take care of my transaction and be done.i
Date: June 16, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
I honestly didn't research the fees associated with closing
They seemed ok I guess, or we would have looked around.
Interest Rate
At the time the interest rate was good. Since then, it seems high. I need to apply for a refi to get the mortgage down.
Loan Officer Service
She really helped the process go smoothly. There were little to no issues during the process. It was really easy.
Overall Rating
Pros
They really seemed to help out. Also, now that I am looking to refinance, they are being very helpful as well.
Cons
The only thing that I can complain about, is the interest rates themselves. They seem high. Especially when I can refi and the payment drops substantially.
Date: December 01, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
Again, I feel I got a relatively competitive deal and am happy that the money is staying locally rather than going to some national company. I was happy to be working with my local bank.
Interest Rate
I think I got a fairly good deal on my mortgage. I have been banking with this local bank since I had my first debit card and my parents have been loyal customers since they first moved to the community. Because of this, we have strong relations with the bank and they were willing to give me a good deal due to the personal connections we have.
Loan Officer Service
My loan officer is a personal friend. The process was both easy and relatively stress free. I've known them for several years and they have always been honest, fair, objective and helpful.
Overall Rating
Pros
I like that they were a local bank I've worked with before. I prefer to work with local vendors whenever possible because I believe it is important to invest in your community.
Cons
I do wish they had better online options, but they are a relatively small, local bank so I understand they lack the resources to quickly implement technological conveniences as fast as bigger banks.
Date: February 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Closing Fee
Closing costs were more than we anticipated but not overly high. Roughly 6000 paid out of pocket before we could continue with our mortgage and closing on our home.
Interest Rate
We feel we got the best deal on mortgage interest rates in our area. It is 7% on a 37K loan that lasts for 13 years.
Loan Officer Service
She was very knowledgeable and would call with any questions or concerns. She made sure multiple times that everything was in order and proceeding correctly and that we were as informed as possible through out the home buying process.
Overall Rating
Pros
She was available 5 days a week by phone or in person. She was extremely well versed and was able to put everything into language that we, as first time home buyers, can understand. She was very helpful through out the process and helped us immensely.
Cons
None. It was a very quick and painless process. She even informed us of there being one small snag that could potentially hold us back for up to 30 days. She was above and beyond helpful.
Date: February 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Closing Fee
The sellers paid the closing costs on the house, so we were pleased with that.
Interest Rate
I think my interest rate is pretty good. At the time the lowest rate I saw was 3.75% and I knew I wouldn't get that and I have 4.25% which I think is fair
Loan Officer Service
The loan officer I worked with was very quick to respond to any questions and he was very friendly to talk to
Overall Rating
Pros
I liked that the company is easy to get in contact with and that it made the process simple and easy. I liked that the company did whatever was needed to get the mortgage done
Cons
The only thing I can think of that I disliked was that I had to do everything either over the phone or through email. the lender was in another state, and despite the bank being near me, I had to deal with the loan officer in another state
Date: February 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Closing Fee
The closing costs and extra fees are insane. It costs so much more than just the asking price to purchase a home. You really need to have a down payment saved up twice to pay for everything!
Interest Rate
It seemed to be about average compared to other lenders. It's not very high and seemed to be less than our previous mortgage.
Loan Officer Service
Our loan officer was ridiculous and required so much additional paperwork because we weren't doing things the "normal" way. The home we purchased was a little smaller than our original home and for some reason that was a problem. We had to write a letter explaining why.
Overall Rating
Pros
They did try to talk to us at least once a day to make sure we were getting all of their extra required paperwork.
Cons
All of the extra work and extra fees involved that weren't talked about upfront. Writing a letter to tell why we wanted a smaller house was just insane.
Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
The closing cost was extremely reasonable and very much in line with the industry standards in my area. I am happy with the costs that I paid.
Interest Rate
I am very satisfied with the rate that I am paying on my mortgage. I believe the bank I chose gave me a very fair and favorable rate. My interest is 4% which is competitive and in line with the fact that my credit score is very high and my credit history is very good.
Loan Officer Service
My loan officer was awesome. He worked with me via email and on the phone, he went to bat for me with the underwriters and through the process, I felt he was very much on my side.
Overall Rating
Pros
Harleysville Savings Bank does their underwriting in-house and does not sell their mortgages on the secondary market. Therefore, they are able to be more flexible with certain criteria for otherwise well-qualified borrowers. This worked to my advantage.
Cons
I can't say that I have anything negative to say about Harleysville Savings Bank. Perhaps only that I wish there was a branch closer to my house, in all other respects they have been wonderful.
Date: August 02, 2018 Age: 40 Gender: Male Marital Status: Unmarried
Closing Fee
I do not know that the cost is higher or lower in any significant way from any of my friends' rates, but it was higher than I had expected.
Interest Rate
My interest rate is below 4%, which strikes me as significantly lower than the average rate most other people I know are paying.
Loan Officer Service
My loan officer did not explain things nearly as clearly as I would have liked. I ended up doing a lot of research to supplement his work. This extra work did help me feel a bit better about things.
Overall Rating
Pros
I appreciated the accessibility of the lending institution, which enabled me to call or email almost any time I wanted. I really felt that I had access to answers at almost all hours of the day.
Cons
I did not like how bureaucratic the process was. I found that there was a depersonalized quality to the process, which made everything more stressful and difficult.
It was typical and competitive with other lenders at the time.
Interest Rate
I got a fixed rate mortgage that was competitive with other lenders.
Loan Officer Service
Since I was a first time home buyer, I was satisfied that the Loan officer explained everything to me.
Date: June 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
The closing fees were very transparent, and I came to the closing with a cashier's check for the exact value I was told by my broker, and the check was the exact amount needed at the actual closing meeting. The closing costs were comparable to other lenders.
Interest Rate
My interest rate was very competitive, and few lenders offered a lower rate. The other companies that offered a lower rate had a penalty fee up front in the form of mortgage points, so I opted not to go with those other lenders.
Loan Officer Service
The loan officer acted very professionally, was up-front about the whole loan application and approval process, and walked me through all of the paperwork required.
Overall Rating
Pros
The lender was clear about my rate, and the requirements and timeline required to lock in the rate, and all of the required documentation to close.
Cons
The lender had very few disadvantages. The only downside was their office was located in a busy area with no parking, so it was a bit of a pain getting to the closing.
I was somewhat satisfied, it was much lower than anywhere else, however, there were some unforeseen costs that seem to arise last minute at closing. overall it was good.
Interest Rate
I feel that I have the lowest interest rate of anyone I know. I managed to get my loan right before mortgage prices jumped up. I could not be happier with the rate, however, the process of getting the mortgage was stressful and lengthy with a lot of issues right from the get-go.
I had done my research for weeks and decided on my lender based on their unbelievably low rates and even low closing costs. I had my lawyer help with some of the closing documents, and even he commented it was the lowest interest rate he'd seen on his desk all year. I procured my loan in Nov. of 2017. 30 year fixed rate of 3.75APR.
Loan Officer Service
Not really, I had a difficult time working with Him. I actually had to switch loan officers midway through the process because of how abrasive the original loan officer was. The new officer was wonderful but the experience was already tainted.
Overall Rating
Pros
they offer the best rates around and the lowest closing costs. They have no lender fees. I couldn't be happier in this regard. The part of the process that was online was great also.
Cons
the loan officer was abrasive, the process at times was ridiculously complicated with them requiring what seemed like never-ending paperwork and such from me. They were super strict about credit and needed all sorts of info from me most banks do not require. It was stressful and they were wavering on giving me the loan right up to the last minute. Also, a lot of phone calls and emails back and forth with the company which was time consuming and a lot of work.
Date: August 30, 2018 Age: 36 Gender: Female Marital Status: Married
Closing Fee
My closing costs were about the same with other lenders. It was nice that I could include closing costs into the loan itself.
Interest Rate
My interest rate was on par with other lenders, there was very little difference. I went with them because they were the most responsive.
Loan Officer Service
My loan officer was very helpful and responsive when I had questions for him. He was a lot better than other loan officers.
Overall Rating
Pros
I like that their website is pretty easy to use and navigate, so I don't need to talk to customer service.
Cons
Being on hold with customer service can fill like forever, but that seems normal for most customer service call centers.
Date: August 06, 2018 Age: 35 Gender: Female Marital Status: Married
Closing Fee
My closing costs were much less than anticipated. They originally told me it was estimated at one amount but when they called me the day of closing to give me the amount for my cashiers check it was half the amount.
Interest Rate
I think I got in at a time when interest rates were very low. My interest rate is 3.25% and I've looked into refinancing and I can never find a lower interest rate.
Loan Officer Service
I had a lot of questions and he was very patient with me and answered my questions and never acted annoyed with me.
Overall Rating
Pros
They offered the best down payment option. Most places wanted 20% down but PHFA only required 3.5%. They also worked with me because my credit was less than ideal.
Cons
It's not their fault, but they only have one location and during the time I was obtaining my loan, they were having weather problems and the building flooded and my closing almost had to be pushed back.
Date: June 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
They gave us a worst-case scenario closing cost and so we cashed out some investments and such to make sure we had that much. Turned out it was much less, which was nice, but I'd like to have known that. In comparison with others, I think it's okay.
Interest Rate
Our interest rate is okay, nothing to write about. I don't know exactly what rates other lenders are offering so I don't know what I can compare it to. The bank is all right, I guess.
Loan Officer Service
Nice service, Good people, fairly prompt but not always on the ball. Some misspellings on important documents caused some stress.
Overall Rating
Pros
They have nice people at the desks and doing the loans. They were fairly responsive. They've never had trouble processing my payment.
Cons
They sold our mortgage almost immediately. They screwed up some paperwork. They don't have easily accessible ways of paying my mortgage on the internet. I still have to write a check.
Date: December 01, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
It was a hud owned home so there were more fees involved and more hassle.
Interest Rate
Because the first lender (Victorian Finance) was my real estate agent the process was quicker and easier. My loan was sold a few month later to the Victorian Finance company.
Loan Officer Service
The loan officer was a little slow on getting back
Overall Rating
Pros
The kinder was very honest about all of our options and emailing the options in document form making it a lot easier to understand
Cons
I dislike about my lender is the fact that they are slower to respond my calls and questions.
Date: June 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
The closing cost was actually much less than I had expected and saved for. We had some money left over, so we used that money to work on some projects for the house and improved some parts of it that needed it. I was happy about this.
Interest Rate
I believe Quicken offered me a very competitive rate given my limited credit history and in comparison to what some of the banks had offered me. I am quite happy with it and think it is fair in today's market
Loan Officer Service
They were always extremely helpful and seemed to know their stuff quite well. Even if I did the online application online, their reps were always on top of things and were there to answer any questions I had. I would use them again every single time.
Overall Rating
Pros
I like that they truly make the home buying process much easier than other lenders. Quicken seems to be leaner and it helps them be much more efficient in all of their processes. They are very friendly and helpful as well which makes a huge difference in the home buying process.
Cons
The only drawback is that this is not a transaction that is done in person. You have to be willing to trust the process and do everything online. I had a friend who is a lawyer look at the paperwork, so I suggest the same to be cautious, but other than that, it was great overall.
Date: August 02, 2018 Age: 36 Gender: Female Marital Status: Married
Closing Fee
Our mortgage was fairly simple and straightforward to close. So, there was not a lot of extra paperwork. And the attorneys did not have to put in a lot of work or time.
Interest Rate
I think our interest was around average, for people with our credit score & credit report. It was within the range of interest rates with other banks & credit unions.
Loan Officer Service
Our loan officer retired while we were in the process. The one we started with was very organized & knew what he was doing. The second loan officer was still getting acclimated to her job and there were a few smaller bumps in the road, but it was closed on time.
Overall Rating
Pros
The people that I have interacted with at the bank are very friendly, helpful and knowledgeable. They are very easy to get in touch with and speak with.
Cons
The only negative thing I can take away from my bank is there is a lack of online tools/online resources.
I don't know if it was competitive with other lenders as it was my first time buying a home. I do feel that it was a lot of money. There were so many unexpected fees. The fees were higher than my down payment.
Interest Rate
When I got my mortgage, the rate was 5 1/2%. It was competitive with other banks. I had applied to several banks and the one I got also had low down payment along with a good rate.
Loan Officer Service
My loan officer was great. He kept me informed as to my loan's status and needs to get it done. He was very knowledgeable and helpful since it was my first time applying.
Overall Rating
Pros
They were fair and helpful with the whole process. I was promptly told when they needed more documentation or information.
Cons
They had such an excess of paperwork. Much of it seemed redundant and unnecessary.
Date: June 22, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
I don't know if they were high or not as it was my first mortgage and had no other fees to compare. I thought they were high.
Interest Rate
When I got my mortgage, the rate was 5 3/4 %. At the time it was average. I did not have to pay points. I had shopped around for rates, but I did not have a perfect credit score. It was a good score but not the best. I thought the rate was okay.
Loan Officer Service
They did an adequate job. They kept in contact with me regarding the bank's needs to get the loan and what my status was.
Overall Rating
Pros
They were courteous and friendly with me. They kept me informed as to the loan status.
Cons
They did not answer questions promptly. They kept asking for the same documentation repeatedly.
Date: July 01, 2018 Age: >60 years Gender: Female Marital Status: Married
Closing Fee
Closing costs were higher than I anticipated and wanted! At the last minute, the mortgage company slashed some fees and we got through the closing with scarcely enough cash on hand.
Interest Rate
Because I am older, I remember my first home's interest rate was 14.35% so my present interest rate of 4.2% makes me very happy. Because my balance is low my monthly payments are very affordable at a 4.2% rate.
Loan Officer Service
The person who "helped" us seemed to have their head in a hole in the ground and didn't know the details of our transaction as well as we did, however, they did get the mortgage approved so yay for that.
Overall Rating
Pros
They did get the job done completely electronically except the inspection, which held things up. They were efficient in this regard and were generally available to help and answer questions and offer clarifications.
Cons
What we hated was the way the inspector they sent picked out stupid things and forced us to fix them and disregarded big things and left them unnoticed. They were hard to access and very difficult to get the followup needed for approval. I wish the mortgage co would have sent someone more human.
Date: July 27, 2018 Age: 34 Gender: Male Marital Status: Unmarried
Closing Fee
It was really about my relationship with the bank. It also helped that prior to buying this house I had saved up the majority of the cost of the house. I wanted to make sure I had at least 50% of the cost of the house saved up before applying for the mortgage and buying the house.
Interest Rate
I think I got a fairly good interest rate. Because it is a local bank and I have been a long-term customer, I got a relatively good deal. My credit rating also helped to ensure that the interest rate on the mortgage was not high. And again, I stress the importance of my long-term relationship with the bank. Knowing the managers there helped me in negotiating the mortgage.
Loan Officer Service
I had interacted and worked with the loan officer prior to them becoming a loan officer at the bank. Every interaction I have had with them has always been positive and I was glad I got to work with them again. I cannot stress how much I prefer small, local banks over large banks.
Overall Rating
Pros
I love that it is a small, local bank. They are far more responsive to my concerns than large lenders and I can actually negotiate with them since it is not a take or leave it situation as with a larger bank where the negotiating power is completely lopsided.
Cons
The only thing I wish they would improve is their online options. But it is a local bank, I understand that they may lack the resources necessary to create an amazing, easy and intuitive online system to support their mortgage lending business.
Date: June 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
The was one or two fees that were a surprise to me at the end. They were low in the 250-500 dollar range; however, it would have been nice to know upfront about these costs and plan accordingly.
Interest Rate
Compared to other lenders Fifth Third was about a tenth of a percentage point lower for our particular type of loan at the time that we were acquiring the loan.
Loan Officer Service
My loan officer was my saving grace for our inane mortgage underwriter. I would have enjoyed the process better if the loan officer would have provided a descriptive timeline along with an explanation of all the documents that they would need in advance.
Overall Rating
Pros
I enjoyed the rate that we received for our mortgage. In addition, our loan officer was quite good at his job and navigated the troubles of acquiring a mortgage with relative ease.
Cons
Our underwriter was horrendous. She asked for documents again and again to show that money was in the account - at one point I had to get a teller certified balance sent and she still was not convinced. In addition, it would have been great to have a detailed roadmap on what to expect during the application process.
Date: December 01, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
The costs were quite low. Pennsylvania is higher in general, but the general costs were easy to handle and nothing more than expected/
Interest Rate
It was quite low and I was able to get a good rate in comparison to other lenders, even my own home bank, Wells Fargo.
Loan Officer Service
He supported me well through the application process and followed up with multiple steps of getting me paperwork, extra taxes and the processing department to make sure I was in compliance
Overall Rating
Pros
I like the support process and the yearly breakdown of my mortgage. The help with my escrow account, amounts I owe and how it ties it in always helpful.
Cons
I would like to separate my escrow from my insurance. For some reason they are roped in. It's not a huge problem but it's just odd to have two payments to my insurance, one through mortgage and one through them.
Date: August 03, 2018 Age: 38 Gender: Female Marital Status: Married
Closing Fee
Several fees seemed to pop up at the end of the process, including some which seemed duplicative to others being charged. In addition, there were some fees we were told we could shop for ourselves, but not until it was too late and would have delayed/ canceled closing.
Interest Rate
We found our interest rate to be comparable to others, 3.99%, particularly with the type of loan we were pursuing, the down payment, and property type.
Loan Officer Service
While we were initially pleased with the Loan individual, at each step of the process, as we were passed along through the process, the Loan individuals became worse-and-worse in regards to their communication, details, and general accessibility.
Overall Rating
Pros
I liked the initial openness about the process, how it was going to work, and what to expect from whom.
Cons
I found that later steps in the process confusing, disappointing, and ultimately, negative. I'm disappointed in how things went, the lack of clarity, openness, and transparency, and ultimately feel that they don't care about helping, they just care about a check at the end of the day. I understand that this is a business, but for buyers, it's our lives, for them just another day at the job.
Date: September 03, 2018 Age: 51 Gender: Male Marital Status: Married
Closing Fee
There were no closing costs with this since we kept the same bank and did not switch when we re-financed.
Interest Rate
At the time there were ones offering slightly lower but this is the bank we have our original mortgage with (we re-financed).
Loan Officer Service
You always seem to talk with a different person and some of the questions they ask could be clearly answered by just looking at our file.
Overall Rating
Pros
Their online services make almost all transactions can be done on the computer instead of being on the phone for hours.
Cons
The lending institution seems to go over high turnover, maybe they do not pay their staff much. You are never talking with the same person and they all seem clueless.
Date: September 02, 2018 Age: 26 Gender: Female Marital Status: Married
Closing Fee
We were able to pay off the closing cost with our savings which was not a lot, to begin with. I was happy with the number of closing costs we paid. The homeowner also helped pay parts of the closing cost and not all lender companies offer that.
Interest Rate
My interest loan rate averages to about average of other companies, with my credit score and credit history at the time of applying for the loan we were able to remain with a pretty low mortgage interest rate.
Loan Officer Service
Yes, they were very quick and efficient. We were able to move into the house with a month or two after placing an offer.
Overall Rating
Pros
The lending institution was very efficient and kept communicating with us throughout the whole process. We were never lost or confused about what was happening at any moment.
Cons
I can't think of anything we disliked from our experience in this particular lending institution.
Date: September 01, 2018 Age: 32 Gender: Male Marital Status: Unmarried
Closing Fee
The fees were kept to a minimum when we closed. In assessing the fees, the number variety and size of the fees were all minimized.
Interest Rate
My rate right now, compared to existing 30-yr rates is good. When we originated the mortgage 1 year ago, the rate was slightly high but that was because of our financial situation.
Loan Officer Service
The loan officer was very professional and involved every step of the way. She kept in touch early and checked in periodically until we closed.
Date: June 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Closing Fee
I had no frame of reference at the time, however, I was only slightly unsatisfied with my closing costs because I felt that they were not adequately explained to me, and they were a bit confusing. However, this was not necessarily because of any shortcoming by my bank. I felt that my real estate agent did not adequately explain in advance of closing. Compared to other lenders, however, my bank seemed to be on par with closing costs and fees.
Interest Rate
At the time of my mortgage loan, I got the most competitive rate available in the marketplace, without having to pay any points. Furthermore, I received a 0.25% reduction in interest rate for opting to have monthly automatic debit payments, plus the number of additional services I was receiving from Bank of America.
Loan Officer Service
My loan officer was very helpful but not pushy. She worked with me to cover all of the bases, and the fact that she was technologically savvy was a huge bonus. I was able to accomplish most things through the use of email (rather than outdated fax), and she went over things with me that really did not seem like part of her job.
Overall Rating
Pros
I liked that my bank was an industry leader and had the best products and services available. The employees were also highly knowledgeable and were able to provide the best guidance, I felt, compared with other service providers that had less expertise and a much smaller mortgage department.
Cons
I did not like the fact that the requirements were so stringent and inflexible with respect to how they did things. There were very few options to tailor or deviate from their requirements based on customer need. This is a downfall that I find common generally with bigger lenders, so it was not entirely surprising from my bank.
Date: June 10, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Closing Fee
The owner of the house paid for half of the closing cost, which helped me tremendously. Having to come up with extra money is always hard, so the help was appreciated.
Interest Rate
My first mortgage was 6.5%. On the home that I have now, my interest rate is 3.25%. I felt that it was an extremely good rate as opposed to my first mortgage with Wells Fargo
Loan Officer Service
My loan officer got back to me right away with my pre-offer and was extremely efficient with all of my loan needs.
Overall Rating
Pros
I liked the fact that I was approved right away and that I didn't get the runaround. Everything went extremely well and everyone involved was very efficient
Cons
I don't like the fact that online payments don't give you the option to make partial payments. I would like to pay with both of my paychecks instead of having to come up with one big payment.
Date: December 01, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
My first mortgage was $0 money down. My next house was $5200 down. I didn't have any money to put down on my first house at the time.
Interest Rate
I used to have a mortgage through wells Fargo on another house before I bought the residence that I live in now. My first mortgage was 6.5% The mortgage on my next house is 3.25%
Loan Officer Service
My loan officer was very accommodating and did a step by step process with me. I didn't have any difficulty because I was pre-approved and most of the information was taken before I found the house that I was looking for
Overall Rating
Pros
My lender told me everything that I needed to have to buy the house and put together all of the information himself. All I had to do was produce what was necessary at the time
Cons
I don't have any complaints. He was very accommodating and forthcoming with information. All I had to do was come up with the necessary documents and fill out the paperwork. everything else was done for me
Date: August 09, 2018 Age: 29 Gender: Female Marital Status: Married
Closing Fee
This was my first mortgage so I don't know what it was in relation to other companies. It seemed to be fairly standard when I looked up comparisons so I was ambivalent toward it.
Interest Rate
The interest rate on this loan may have been slightly higher, but not significantly. Overall, it seemed to be in line with other lenders.
Loan Officer Service
The loan officer was terrible. He asked for documents multiple times though I had provided them, waited until the last minute to start the process so we almost didn't get approved in time, and asked for documents and assurances I've since found out should have been irrelevant. My experience with this loan officer turned me off completely to buying a home again (though I would do it but absolutely not with the same company).
Overall Rating
Pros
The initial pre-approval process was efficient. That is about the only good thing I can say about them. After that, it felt like a fight the whole way. I wish it had all been easy and smooth as the beginning.
Cons
The loan officer was not good and seemed incredibly unorganized. They asked for information that should have been irrelevant to the process. They waited to start the underwriting process until so close to the closing date that we felt like we were scrambling at the end to get them what they needed. I would never look to this company again.
Date: August 17, 2018 Age: 35 Gender: Female Marital Status: Married
Closing Fee
We incorporated closing costs into our offer, and the owners accepted. We were lucky, they needed to be out of the area and were moving overseas within weeks, so they desperately wanted to dump the house. We also felt the fees implemented by our lender company were very reasonable and were comparable to every other person we talked to before buying our home.
Interest Rate
We locked ours in at 3.44% back in 2015, and were pleased, as some of our friends purchased homes and were paying up to about 4.20%. We were really happy with our rate and our lender broker was wonderful.
Loan Officer Service
Our loan officer was a friend of a friend and he did a wonderful job. As first time home buyers, we were confused, scared, and concerned. But he met with us several times and during the pre-approval, helped us get our credit in check and ensure we had all of the paperwork we needed. He was not bothered by our 1000 emails and questions.
Overall Rating
Pros
We have had very few issues and when we did, they were handled pretty well. We had a question about sending in our school taxes for escrow the one year, and the rep was super helpful,
Cons
We did have an issue where one of our automated payments didn't come out even though we have auto pay, and there was money in our account to pay it. It took them a day or two to follow up with us, and then it took two billing cycles to remove the late fee once we realized the mistake. But we haven't had any issues since.
Date: June 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
We actually put that in our negotiation. We were willing to pay what the buyer was asking as long as they would cover the closing costs, and they did agree to this point, which saved us around 6500.
Interest Rate
We bought when the interest rate was really low, we were able to get in at I believe 3.25%. We worked with a mortgage broker who was a friend of ours, and he did all of the grunt work for us, which was really nice, especially since it was our first time ever buying a home and not really understanding how everything worked.
Loan Officer Service
No complaints about our loan officer. He was very quick to respond to questions and emails and was patient with all of our questions because it was our first time ever buying a home. We wanted to make sure we were getting the best.
Overall Rating
Pros
They were upfront and thorough with us. Since it was our first time going through a mortgage and house buying process, they took the time to explain the locked-in interest rate, how the payments would work, and what "escrow" and other terms meant for us and to us. Their website is easy to use and their payment system is super fast. We had an issue with our bank and our payment was possibly going to be a few days late. We called them and spoke to someone almost immediately, and they worked with us to take care of it.
Cons
Honestly, we have not really had any issues whatsoever. It was a very simple process, despite having to deal with hundreds of pages of documents. We are locked into our rate and they have been honest and helpful toward us when we have needed them these past almost 4 years since buying.
Date: July 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
I am satisfied with our closing cost because we did not pay them. Part of our sales agreement specified that the seller would pay our closing costs, which they did in full.
Interest Rate
Our interest rate is fairly low, compared to rates I've seen posted recently for other lenders. We also purchased our house two years ago, so I believe interest rates have risen since then.
Loan Officer Service
I was not particularly impressed with our loan officer. He was slow to get back with us when we had questions sometimes and was very informative throughout the process. As first-time homebuyers, I would have preferred to have a loan officer that explained the process to us better.
Overall Rating
Pros
Our current lending bank is Chase and I am extremely satisfied with them. Our mortgage was originally from a different lender, which I cannot recall the name of, but was sold to Chase almost immediately after we bought the house.
Cons
There actually is not anything I dislike about Chase in regards to our mortgage loan. They have been very responsive and very helpful when I have questions about everythiing from paying our property taxes to homeowners insurance. I would definitely recommend them as a mortgage company.