St. Johns Homeowners Insurance Company Reviews & Ratings
See who are the best homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.
St. Johns Insurance Company Homeowners Insurance Company Ratings
1 Star
2 Reviews
St. Johns Insurance Company Homeowners Insurance Company Ratings
3 Star
2 Reviews
St. Johns Insurance Company Homeowners Insurance Company Ratings
4 Star
6 Reviews
St. Johns Insurance Company Homeowners Insurance Company Ratings
5 Star
2 Reviews
Customer Service
1 Star
3 Reviews
3 Star
3 Reviews
5 Star
6 Reviews
4 Star
1 Review
St. Johns Insurance Company Recent Homeowners Insurance Reviews & Ratings | Share Your Review
Date: May 26, 2019 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Customer Service
We filed a claim earlier this year for a loss from theft, and it took several months of calls and arguing with them before they would issue a settlement.
Date: May 15, 2019 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Communication
You can only communicate with them by phone or email, and they do not like to settle claims.
Date: November 12, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The biggest problem this company has is with their communication. They do not communicate well with anyone: neither themselves nor with others.
Date: November 10, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
As of two years ago (the last time I got quotes for home insurance), it was determined that the premium I pay now is considerably lower than other insurance companies.
Date: November 05, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
The biggest problem with my insurance company's customer service is the lack of communication both within and with the company. The staff of the company don't seem to share information well amongst themselves, so the insured (me) has to repeat many of the same conversations over and over again.
Date: October 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
My company does not have a mobile app and the website is still being developed. My local insurance agent is the one who picked this company, so I deal directly with her and not the company.
Date: October 24, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Policy Offerings
My insurance covers the dwelling itself and the approximate valuation of our personal items. The policy is for more than the home is worth, so a total loss would be covered.
Date: September 25, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I think its a little high, but the cost to cover the expense of repairs should any damage occur to my home is more expensive
Date: September 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
I have a plan with a high premium, but the coverage being provided is about the same as the others that I've shopped. Perhaps a slightly better value.
Date: September 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
You can only communicate with them by phone or email, and they do not like to settle claims.
Date: September 17, 2018 Age: Above 60 Gender: Male Marital Status: Married
Premium
When we bought the house it was right after a big hurricane, and it was hard to even get homeowner's insurance . St Johns was really the only company in this area that was writing policies, so we didn't have much choice.
Date: September 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The company is behind the times....they do not have an app, and they do not have much of a website. If you need to ask a question or make a claim, you have to call them on the phone and speak to someone.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Our home insurance was set up by our realtor and we could not be happier they! We have coverage for every disaster we could think of!
Date: September 11, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The website is very basic and provides contact information and references on what actions to take in certain events, but they rely much more on phone calls than website contacts.
Date: September 08, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
I think is pretty different from other insurances because they have special stuff there
Date: September 08, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Offered in my policy for home insurance is any damage that is caused to fixtures, AC, outdoor additions, fixtures, etc.
Date: September 04, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
So far we have not found an app for our home insurance but now will be asking them about it?
Date: August 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like everything about the company I mean they treat their customers and that's the important thing for me
Date: August 27, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
We had to file a roof claim due to storms and they were super fast to set an appointment and have an adjust show up to the property. Within another week we had the claim and check.
Date: August 25, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
It's a very old company that needs a modern upgrade, to compete with all the others in their class. But I do like the fact that they do have one
Date: August 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
Damage from fire, or storms, but not flood. The structure and all of its contents are covered. Plus medical liability if anyone gets hurt on the property.
Date: August 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
It is very hard to get someone on the phone to answer your questions, then once they have your email address, they will only communicate with you via email, and some of the emails are robot-generated, they are not even written by real people.
Date: August 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
We have not had much interaction with our company yet what we have had has been okay they were nice enuff but hard to get a hold of.
Date: August 06, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Website/App
I am not sure why, but St. John's does not offer a website or mobile app. In order to make a claim, you have to call a 1-800 number, and they take a message and later will email you.
Date: August 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I have always received mail communication promptly however once I changed the phone numbers it took me notifying them three times to get it right.
Date: August 06, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
Our premium is standard for the market and the coverage it always seems inflated I believe from our research it could always be less
Date: August 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like that I am able to make simple changes to my policy on the website but I wish they had a more interactive chat feature with customer service.
Date: August 02, 2018 Age: Above 60 Gender: Male Marital Status: Married
Policy Offerings
I think that they could reach out to their customers more regularly. I mean if you are investing in a company you want them to know that you care.
Date: August 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
We are covered for theft, fire, storm damage, plumbing/water damage. We are not covered for flood damage. We have a special policy for hurricane damage.
Date: July 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
They do not communicate well, typically only via email. When filing a claim you will start with one person and then get emails from a different person.
Date: June 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
Anytime I need to call they are able to address my questions and make any changes to my policy that I am interested in making.
Date: June 07, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
We are sort of stuck with what we have because it is sometimes hard to find homeowner's insurance in Florida, due to the hurricanes. When we first bought the home, St John's was part of the package deal, and when we went to close the deal, we just signed up for and signed off for their coverage, and we were told no other company would write us a policy. Turns out this is not 100% true, other companies would insure the house but for a much higher premium. So we have stuck with St Johns
Date: May 15, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
We haven't had much yet what we have they have been nice and courteous but when we try to call we have some difficulty reaching them!
Date: May 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The interaction is fine -- they are helpful when I need them, but it's not like I communicate often with them. I just pay my bill and that's about it.
Date: May 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I have not had another insurance company that I can compare my premium too but overall I like my company and feel like it is a good policy.
Date: November 19, 2017 Age: Above 60 Gender: Male Marital Status: Married
Communication
There are no major things to dislike about State Farm. But I have found sometimes unskilled customer support representative who didn't try to solve my problem heart and soul. But most of the communication was successful.
Date: November 19, 2017 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
We filed a claim earlier this year for a loss from theft, and it took several months of calls and arguing with them before they would issue a settlement.
Date: November 19, 2017 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I don't like the high premium and I do not like the customer service we receive from our agent's customer service ladies. It seems they do not know their job well enough to be helping customers over the phone.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I have no problems with their customer service, I typically only speak to them when I have a question which isn't quite often
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The initial interactions with customer service are fast but the time in between while waiting are confusing because there is no status updates between calling and receiving claim information.
