Date: August 03, 2018 Age: 44 Gender: Female Marital Status: Married
Closing Fee
Its been a while since I've refinanced but the closing costs were what I expected. I take into account all totals and compare to other lenders to determine the best deal compared to service and reputation.
Interest Rate
I have a little higher interest rate but it meant avoiding PMI so I was OK. I also didn't pay much in points. The math showed that the higher points weren't warranted for the lower interest rate.
Loan Officer Service
The loan officer was fine. It was an extremely busy season so the closing was delayed.
Overall Rating
Pros
ROUNDPOINT made it really easy to do business with them. I had a checklist upfront and we could upload documentation.
Cons
The delay in the closing a few times was annoying. It never seems to be settled on the correct date - no matter what lender I've used.
Date: July 02, 2018 Age: >60 years Gender: Male Marital Status: Married
Closing Fee
The closing costs and all other associated fees seem to be in line with what others charge, in this particular region.
Interest Rate
My interest rate compares very favorably with that of other lenders, which also means I have a very favorable mortgage payment.
Loan Officer Service
The service provided to me was very good. The entire process was explained to me very well from origination to clowas very painless and did not take a significant amount of my time.sing.
Overall Rating
Pros
The institution was very competent and knowledgeable in this field. They made sure I understood the entire process and answered all my questions.
Cons
The only thing I disliked was the fact that my mortgage was eventually sold to another company, but I do understand that this is a somewhat common practice.
Date: September 01, 2018 Age: 36 Gender: Female Marital Status: Married
Closing Fee
We had to pay approximately $2300, but I don't remember exactly what it was for. Maybe a downpayment? The sellers paid the closing costs so I know we didn't pay that.
Interest Rate
I feel it's fairly low compared to others. At least when we got our loan it was. I haven't done any research to see what else is out there now.
Loan Officer Service
He was the father of a family friend and was very friendly and helpful in explaining what all we needed to do and each step in the process.
Overall Rating
Pros
It's a familiar bank and a very large bank at which we already had accounts. It made it easy because we were already familiar with the bank.
Cons
There are no physical banking locations in our city or within probably 100 miles. While we can do most everything online, if we needed to go to a location, that's a long drive to get to one.
Date: July 27, 2018 Age: 60 Gender: male Marital Status: Unmarried
Closing Fee
I was able to save a point on closing costs the week of the day of closing when I found another lender that made me a better deal. CUSO Mortgage matched the other guys deal once they confirmed it was real.
Interest Rate
CUSO Mortgage is the bank and I suppose they were as good as any lender at the time. Most were charging about the same rate then.
Loan Officer Service
He was as good as any I suppose. Took care of the paperwork and didn't bother me for stupid stuff much.
Overall Rating
Pros
CUSO Mortgage took care of the details and did not bother me with silly crap. I like that a lot as I have many better things to do.
Cons
The entire lending process is a pain in my ass. Always was, probably always will be. Too many people with their hands out for money. The bank dealt with them all efficiently though. All I had to do was sign and move.
Date: July 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Closing Fee
In order to close, I needed to come up with 1500 additional dollars than was initially anticipated, but that was fine enough that we made it happen...because i did not apply with other mortgage companies, I cannot really say whether others lenders had lower closing costs than what I paid
Interest Rate
The interest rate was low enough to keep the mortgage from being more than I anticipated initially, with taxes, principle and escrow included, so, I was more concerned about the actual payment than the percentage, although I did consider how much interest I was paying each month and in the long run when considering the total cost of financing
Loan Officer Service
We bank at Bank Of America, so we already had a relationship with them and they approved up within a week, which it was great considering the things that were going on at that time and the way events in our lives were interfering with the process. Our lender was very patient and helpful and guided us through everything while explaining what was going on or what we needed to do, so we give the lender agent an A+!!
Overall Rating
Pros
We like Bank of America because we have our direct deposit, savings, and checking accounts with them, so having our mortgage there as well means we have one point of contact for all of our financial needs which streamlines the process of handling payments and balancing our accounts- it al can be done in none visit or phone call or through one webpage logging and we do not have to go all over the place
Cons
There is nothing that we do not like about bank Of America aside from the average daily balance we are required to have in our checking account in order to avoid a monthly fee. If we need that money for any reason and we cannot put it back quick enough to keep our average daily balance high, we incurred a fee which is the only thing we dislike
Date: June 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Closing Fee
I was not expecting to pay as much as I did to close, There were fees from the city that I did not realize would need to be paid.
Interest Rate
I did not apply to other lenders. The mortgage company was chosen based on the house I bought. I could not go through anyone else. The rate was very low though.
Loan Officer Service
She helped me manage a monthly budget so that I could afford the house. She worked with me even after I got denied for the loan the first time.
Overall Rating
Pros
They worked with me to get my loan even after I was denied the first time. They made it easy to complete all the paperwork.
Cons
I did not really dislike anything about the lending institution, they did everything they could to help me get my loan.
Date: June 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
Our closing cost was really low! It only cost us $600 because a lot of the fees our lender was able to calculate our mortgage payments.
Interest Rate
Our interest rate on our home loan is 3.5%, after talking to a lot of our friends, we have found that this is a bit lower than most of theirs, with the average of them being around 4%
Loan Officer Service
My loan officer provided me amazing customer service! They were available to me at all times and walked me step by step through the whole process
Overall Rating
Pros
What I like about my Lending Bank of Bank Of America is that they go above and beyond to help their borrowers
Cons
There is nothing about my Lender that I don't like! They have always done more than is required in order to make my experience less stressful
Date: December 01, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Closing Fee
I had gotten a no closing cost mortgage. A few others offer the same service. I am completely satisfied with the experience.
Interest Rate
I got a pretty reasonable interest rate but I could have gotten a better rate elsewhere. Others had rejected my application even though I had over 720 FICO.
Loan Officer Service
My loan officer went out of their way to make sure that everything was in order. They even drove out to the lawyer's office to hand deliver a piece of missing paperwork and sit in to help make sure everything else went smoothly.
Overall Rating
Pros
As stated before, they went out of their way to help make sure it was a smooth experience. First-time buyer and they did everything they could to help me out.
Cons
The rates were not the best on the market though very close. Some interactions took longer than expected as well.
Date: December 01, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
Although I paid more than originally expected, closing costs were still lowest out of all the Lenders I shopped with. The reason I paid more was due to issues with the city, not the lender them self.
Interest Rate
The interest rate was very competitive. I was able to choose from different lenders to get the best rate.
Loan Officer Service
The loan officer talked me through applying for the mortgage on my first. She was just as determined as I was to make sure I did everything possible for approval.
Overall Rating
Pros
Although this was a stressful experience for me, it would have been much worse without my lender's help. I am grateful to them for walking me through buying my first home.
Cons
I don't have any complaints or dislikes about the lender. I would not be a homeowner without their help.
Date: July 31, 2018 Age: 46 Gender: male Marital Status: Married
Closing Fee
The lender was fair in their costs for the product they delivered. They were attentive to our needs and stayed in constant contact with us throughout the process. They were very responsive to our questions as we progressed through the whole deal.
Interest Rate
We analyzed several different lenders and even had two of our final lenders get into a rate-matching contest to get us the lowest rate. This was fairly easy to do with a large amount of information available online.
Loan Officer Service
Our Loan officer was very friendly and a good communicator. He ensured we understood what was going on at all times and stayed in contact with us throughout the process. He was very good at answering any questions we had.
Overall Rating
Pros
The Loan officer was very responsive and a good communicator overall. Some of the concepts were a little "in the weeds" as far as trying to grasp all the details. Some of the Lender's online tools were a little clunky, but overall the process was pretty smooth.
Cons
Sometimes clunky online programs and difficult-to-grasp details. I also don't like how lenders immediately sell your loan after closing, but I recognize it's a part of the business.
Date: June 11, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
It seemed to be fairly standard for these types of transactions. It seems ridiculous that there is so much paper to sign regarding a home, but since there is it makes sense that the fees would be what they are.
Interest Rate
Yes. We compared several companies before making a final decision. We had two companies that were very close and we stayed in contact with both until we got the best deal.
Loan Officer Service
Yes. Our loan officer stayed in contact with us throughout the process and answered any questions we had. He was very helpful and always accessible.
Overall Rating
Pros
They were very professional and had a lot of online tools you could use to make things easier in the application process. They were always available and willing to answer any questions we had.
Cons
Not really anything about the bank. It's a pain that they always seem to sell your mortgage a month later, but that seems to be an industry-wide trend and not something unique to the bank we used.
Date: July 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
I am not sure how the closing fee/cost from our lender compares to others but according to our realtor it was comparable
Interest Rate
We got the lowest rate around and then paid points so that we could have an even lower rate which will save us money in the long run
Loan Officer Service
I wish that our loan officer had better described the entire process to us and not just answered questions as they came up
Overall Rating
Pros
We were able to set up easy online auto payment and there is no penalty for early pay off which allows us some flexibility in paying off our mortgage
Cons
I don't like that as we make additional payments each month the amount we have to pay remains the same -- it should be adjusted each month based on the payoff date so that if money becomes tight at some point down the line the rates are lowered.
Date: July 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Closing Fee
The fees and closing costs with our lender were comparable to other lenders. We were not surprised by the prices in any way.
Interest Rate
Our lender offered very comparable interest rates to other lenders. We were able to find a great rate and deal, considering the price of our home and debt we have outside of our mortgage, mostly student loans.
Loan Officer Service
Our Loan officer was wonderful and available as we needed him. He made the experience much easier than we expected and he helped us immensely, as we were first time home buyers.
Overall Rating
Pros
I liked the online aspect of our lending institution. This was great for us as first time home buyers. We were able to find answers to all of our questions and we felt very good about the process.
Cons
There was little that I did not like about out Lending institution. If I had to pick something I would say that a lot of the process did not feel very personable.
Date: August 06, 2018 Age: 36 Gender: Male Marital Status: Married
Closing Fee
Closing costs included document fees, appraisal costs, and an attorney fee for completing the closing. Additional costs were the initial escrow deposit and binding of insurance.
Interest Rate
The interest rates offered by my bank are a bit higher compared with competitors. There are larger banks in the area that offer lower rates.
Loan Officer Service
The loan officer has known me for many years. She worked with my schedule to ensure that I could make it in for document signatures. She also explained everything in the loan package very well.
Overall Rating
Pros
The lending institution is a local regional bank but behaves like a community bank. Each decision is made locally and they will call you if there are issues or if they have questions. They offer online banking which includes checking account maintenance, loan maintenance, and they offer the ability to apply for a loan or open a deposit account online.
Cons
The lending institution does not update it's loan pricing models very often, which causes their rates to be higher than competitors. They also have changed management, which has not helped with offering competitive products.
Date: June 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
There were no fees or closing cost associated with my loan. Compared to others, this was a great saving so that I didn't have to end up pays thousands of more dollars than I wanted to
Interest Rate
The interest rate that I was able to get from cap center was great. It was better than most of the other banks in my area.
Loan Officer Service
my loan officer was one of the most wonderful people to work with. we were in constant communication with each other via email and text. this makes it very easy to do all of the paperwork
Overall Rating
Pros
this was one of the most pleasant and easy buying experiences that I have ever had. Capcenter made this a great experience and I will likely do it again the next time I am purchasing a home.
Cons
The only thing that I didn't like was that I was not able to close on the date that I wanted to. It was just a scheduling conflict but cap center made it work for me and I closed one day later.
Date: December 01, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Closing Fee
We qualified for a VA loan so much of our costs were covered by the seller and lender. We were happy with the whole process.
Interest Rate
We got our loan package completed before they expected the Fed to hike the rates again. I believe within six months of closing, they did hike the rate.
Loan Officer Service
There was a slight error with my name on the documents and we noticed it just before closing. The loan officer quickly reprinted the entire package so the closing wasn't delayed.
Overall Rating
Pros
They were pretty responsive when we would call or email with a question. The VA loan process is a bit slower than traditional loans, and the lender walked us through things fairly easily.
Cons
After we closed, we had a question about loans and financing. We contacted them and didn't hear back very quickly. They were so responsive before he got our business, but not after.
Last time I lowered my rate it worked out to where I didn't have to pay anything or it was very minimal that I didn't notice for the fee/closing.
Interest Rate
I believe I have a decent interest rate for my credit score and other factors. My company keeps me up to date if I can lower my rate.
Loan Officer Service
My loan officer is an amazing person. She stays in touch and answers any questions I have. She is very helpful and knows exactly everything I have ever needed to know.