Top Washington Homeowners Insurance Companies Ranked By Customer Reviews

See who are the best Washington homeowners insurance companies rated by customers. Our research shows that homeowners can save as much as 35% on their homeowners insurance by getting quotes from multiple companies. Enter your zip code below and click “GO” to get multiple free quotes.

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Washington Homeowners Insurance Company Ratings

Company Customer Service Premium Communications Website/App Policy Offerings
State Farm
Allstate
Travelers
Farmer's Insurance
Liberty Mutual
Nationwide
American Family Insurance
Safeco Insurance
USAA
GEICO
National General
Century National
Amica Mutual Insurance
Progressive
Country Financial
MetLife
American Modern Insurance

Recent Homeowners Insurance Reviews | Share Your Review


State Farm Home Insurance Reviews

Date: May 10, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
In our home insurance policy, our home itself is covered, but we also have belongings covered and additional riders for certain objects.


Date: May 08, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I am very satisfied with the communication and interaction between the insurance company and my person, they are very committed to the client, the attention is exceptional

Date: May 06, 2019    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
I wish you were able to do an online chat with someone in your local office. While the site offers online chat it is with someone from corporate which usually means having to call the local office or someone will call you back from the local office. Also, wish you were able to add a policy and then have it reviewed and implemented.

Date: April 27, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
I like the customer service that is personalized, they have very well prepared professionals, they are available to solve any doubt or problem that arises, they explain very well all aspects of the contract

Date: April 23, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
The premium is average for homes in my area and the insurance coverage is enough to rebuild my home back to where it stands in the event of a total loss.

Date: March 24, 2019    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
I have no complaints. When I email or call my agent he is quick to respond. The one time we did file a claim, the claim agent was quick to respond to our questions or concerns.

Date: March 17, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
the premium that I pay per year is a little high but it can not be compared with others because although there are more economical they do not have the same coverage that they offer me for that premium, besides the value of the house is also high therefore I am quite satisfied with the premium I pay

Date: March 05, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
I am currently very satisfied with my insurance company, it is very responsible, it offers good coverage, its cost is a bit high but it is worth paying because the service is excellent and my insurance agent is very friendly and professional enough

Date: December 16, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
The customer service at State Farm whether it be the corporate or local office is superb. Never had any issues with the service I receive, always friendly and nice and get the job done.

Date: December 01, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
State Farm is cheaper for us than other companies we have gotten quotes from. The reason for the 4 is while we receive a good rate from State Farm, I believe insurance, in general, is expensive.

Date: October 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
My agent gets back to me promptly and keeps me informed along the way. I also receive periodic letters from them about coverage options and things to consider with my insurance needs.

Date: October 05, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
State Farm has excellent customer service. I can always contact my agent who gets back to me promptly, keeps me informed along the way, and answers any questions I have. I trust that they have my back.

Date: October 05, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Customer Service
Their customer service is great my agent and his assistants are available and always helpful when I have questions.

Date: October 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
State Farm provides plenty of notice for payments due, policy changes and updates. They provide these services both in writing through the mail and on their website

Date: October 03, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Customer Service
I think they are amazing! I have called several times with questions about bills and why something had changed or why the price increased and they have been able to answer all of my questions and make me understand why and how it works. They are kind and understanding.

Date: October 03, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Communication
They are too pushy at times. I don't like the sales tactics. Just leave me alone.

Date: October 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
The site is easy to navigate with a clean interface and helpful information. It enables contacting customer support or my agent very easy. There are different types of billing and payment options. There are also a lot of tips to make property safer, to protect assets and improve the property.

Date: September 30, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
It is easy to log-in to the website and to make a claim. This happens smoothly and is easy to navigate. Everything moves fast and is not tricky.

Date: September 28, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
I have never had to directly interact with anyone via customer service so I guess it's been fine for me in the end.

Date: September 26, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
You always have to call the center when using the app. It's not interactive to any of my needs whenever I need to use it.

Date: September 24, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Premium
Premium is very high and I have to fight with them to cover my home when it is damaged.

Date: September 23, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
Haven't had much interaction with them except for when I need to file a claim. When this happens, they are always quick to respond and treat us fairly.

Date: September 20, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
last time I compared my premiums with competitors. I was getting a good deal. I am happy with it

Date: September 20, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I like the insurance company that I am with.they answer my questions with in a couple hours.

Date: September 19, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
interaction is always easy. they are very friendly and informative. they always have answers to me fast

Date: September 05, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Website/App
Their website only contains contact information to call your agent. Nothing can be handled yourself online and all the resources are heavily obscured through many links.

Date: September 03, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Customer Service
I have never had to directly interact with anyone via customer service so I guess it's been fine for me in the end.

Date: September 03, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
They are generally helpful and get things done when I have a request.

Date: September 02, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Premium
I have several types of insurance policies with State Farm and therefore receive a multi-policy discount. When I was comparing rates, their premiums to cover my house and its contents were a lot lower and provided better coverage for the price

Date: September 02, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
The insurance provider covers dwelling, loss of structures, use, and medical payments to a certain limit for each category.


Date: September 02, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Customer Service
Premiums are competive and affordable. We get discounts because we have mutiple coverages. We are always warned of any changes.

Date: September 02, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
Any natural disasters such as earthquakes or flooding are covered. The most important to us is any type of fire is also covered. Things not attached to our house are not covered.


Date: September 01, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
All the reps we have interacted with have always been nice and patient; they always make sure they solve any problem or issue that insurance related. Fast and effiecent.

Date: August 24, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Premium
I feel it is more expensive than average and that I wasn't given a very good rate. I feel that I could be paying less with some other company.

Date: August 20, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Customer Service
I am happy. they are very friendly to me when I call. even when it is to file a claim. no complaints

Date: August 16, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
They are the best! They are very professional, they never raise their voice or make me feel stupid for calling and asking so many questions. They are very smart about their product and can answer every question asked of them. They return phone calls when they say they will. They send follow up emails and are just good people to work with.

Date: August 15, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I would say communication is good since I am not bothered. We only communicate when a renewal of the policy is.

Date: August 10, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
It's about the same coverage and cost. It wasn't cheaper to bundle them together either so we went to the insurance company we trusted. We even got some higher premium offers compared to what we are paying and thought that was ridiculous.

Date: August 09, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
I've not been completely pleased with the communication and swiftness with which are claims have been dealt with in the past. They've been dealt with to a financial satisfaction standpoint for me, but it took teeth pulling and delays that I feel were not at all necessary given the extremely low number, almost non-existent, amount of claims I've submitted.

Date: August 06, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Website/App
The only thing I dislike about my insurance company is that in ever talk to The same agent twice.

Date: August 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I'm moderately satisfied with the premium. I have earthquake insurance which raises my premium significantly. State Farm isn't the cheapest, but they provide excellent service and coverage. You get what you pay for in insurance.

Date: August 04, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
My insurance company covers most of my furniture,including my bedroom set,couch,loveseat.and kitchen table and chairs.alsi it coverssome of my other belongings.


Date: August 03, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Premium
If it were up to me I would pay way less. Its ridiculously expensive living in a home in the first place, this is just bullshit on the cake that is being an adult.

Date: August 03, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
lost and stolen goods up to $25,000, fire damage, no flood damage, $500 deductible, rental reimbursement up to 24 months, medical payments


Date: August 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
The app is not user friendly.You always have to call a customer service rep which take 3 to 5 mins to get the root of your problem.

Date: July 27, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Customer Service
The customer service is good,I never have to make more than one phone call to get answers.

Date: July 27, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
I can get info right away. I don't need to call in. I can even make a claim.

Date: July 26, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Website/App
The State Farm website is very easy to use...easy to navigate, and easy to find what information I'm looking for. While I don't use the mobile app much, it is convenient to have all my policy details in one place where I don't have to go out to a website to look for them.

Date: May 03, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Customer Service
Any time I have either had to call my agent or the customer service department, the representatives have always been congenial, honest and quite helpful. No question, no matter how trivial or complicated, has ever not been answered to my satisfaction.

Date: January 11, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
My home insurance covers any homeowner accidents and any accidental injuries for guests including animal bites (certain dog breeds excluded.) It also covers the vehicle and contents of garage. Fire, wind and storm damage to the porch and deck, pool and fence. Theft or damage to furniture, electronics, clothing and jewelry. Replace food due to power outage


Date: November 27, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
It gets the job done I suppose? I never go there, because the bills are all set up for auto pay so I never have to worry about it.

Date: November 23, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Premium
I think I have a very good premium,because I did compare companies.

Date: November 19, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
Any time that I have had to call I always quickly get a live person who can speak English very clearly. If I send emails I get responses the same day.

Date: November 18, 2017    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
My agent communicates with me fairly well however their claims department never answers their phone or returns calls.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
It's super easy to use and follow along with especially on a website. We can log in to make payments and print out copies of what is covered so we have that available to us. It also allows us to see what we paid the previous year.

Allstate Home Insurance Reviews

Date: August 06, 2019    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Premium
I am not sure how many home insurance premium compares with other home insurance company premiums. I would say it is average but if I were to shop around.

Date: June 05, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
I would like it better if our insurance company would communicate better about our changing prices as property taxes increase as well. We had our house payment go up in cost $100 2 years ago without anyone explaining why. We had to figure it out on our own.

Date: May 29, 2019    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
The person who handles our policy is easy to talk to, gives us all the information upfront and is always helpful.

Date: May 25, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
claims adjusters from Allstate work difficult hours for me to schedule with. In a recent claim, I actually never was able to get in touch with a claims adjuster due to my current schedule.

Date: May 21, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like its graphical interface nice to look at and easy to access

Date: May 03, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I like how fast it is when solving problems for your clients

Date: December 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I like the kind and respectful treatment that they lend to me as a client

Date: December 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
From my personal experience, it is often hard to work with and schedule times to work with claims adjusters. However, my local agent is very responsive to emails. Unfortunately, he doesn't really have anything to do with the actual claims process.

Date: December 15, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
The disasters caused by nature, damages by hurricanes, storms, electrics, in case of external and internal damages of my property like a fire


Date: December 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
I think I compared about 5 other companies before going with Allstate, so the price was the best for what was covered.

Date: October 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
It was over $200 cheaper than my old policy. Need to save money when you an. I like the cheaper premium.

Date: October 04, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Premium
Being a first time home owner i was nervous my rates would be high, but allstate was the cheapest!

Date: October 02, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Policy Offerings
The home structure is covered, as well as the garage. We have coverage for liability, plus our personal items in the home. There is also coverage for living somewhere else if the house is being repaired.


Date: September 30, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
Normally the website is fast and convenient but sometimes it can be a little slow. It is really easy to access

Date: September 16, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I haven't had to interact with a customer service agent so I don't have an opinion. They have a 24-hour phone number that I can call if I ever need to and that is good enough for me.

Date: September 13, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Communication
The people who work for Allstate are usually rude and no one can ever give me a straight answer when I call. It takes about 30 minutes to get through, too.

Date: September 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
My house is covered against damage to the structure, fixtures, electrical, heating and air conditioning as well as liability coverage for my property within the house.


Date: September 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
Our insurance company and our local agents use many ways to communicate with us and are always very good at returning calls when needed. They communicate via phone, email and text message with no issues.

Date: September 03, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
I have not really needed insurance for my home yet, but I have filed claims multiple times for my car, and the company that I use was excellent.

Date: August 30, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
The app constantly crashes and freezes and it does not feel as secure as it should be.

Date: August 27, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
They communicate only when they need to, and that is how I like it. This isn't something I think about all the time and I would rather that it just "works" in the background, and that's exactly what it does. I can't remember the last interaction I had with Allstate.

Date: August 20, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Communication
I have had Allstate and when I call the office it is on a personably level with my insurance agent or representatives in the office. If they can answer a question right away, they always get back to me the same day

Date: August 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
I usually only deal with my agent's office. I only have to email one of the ladies whatever question or change I have. She responds within 24 hours, and always explains and confirms the information.

Date: August 06, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Customer Service
Customer service is always nice, the people speak english and are very helpful

Date: July 28, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
Stuff that is stolen in a break in, and weather and fire related things


Date: July 28, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Website/App
Honestly, I use it so infrequently that I don't really have an opinion on it. I check it a few times a year and it serves its purpose fine for that. I don't have strong feelings either way. It lets me do what I need to do without too much hassle.

Date: July 28, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
They are always polite and explanatory. They are prompt and courteous, always providing the information I request or making the changes I've requested.

Date: May 14, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I haven't shopped around to see what premium other insurance companies are offering, but I can afford the payments I currently have without an issue and I hardly ever think about it.

Date: May 08, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
I think the website is very easy to use. I can find the information I am looking for each time. Things are explained in plain English, so I can understand the material.

Date: January 09, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I guess I'm satisfied enough about the premium, even though they are somewhat high. Sadly, flood insurance is necessary where I live.

Date: November 29, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
The premiums are about average compared to other other insurance companies for the same coverage.

Date: November 18, 2017    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Premium
We used to use State Farm, but the premium was almost double Allstate. We've saved about $250 per year since we switched over.

Date: November 18, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
When i need to get in contact with allstate someone is always there to answer my calls and it is really nice.

Travelers Home Insurance Reviews

Date: June 04, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like that the app is very simple to use, it allows me to quickly search through my policy and since I have other insurance with the company, to view all of my policies on my phone. The app makes it easy to initiate a claim if I have to.

Date: April 13, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I have had numerous conversations with agents of theirs over the years, at first responding to ads they sent me before their rates became competitive. Their customer service agents were always friendly people who understood when I said I wasn't interested when their rates weren't good, and have always been willing to help me to explore options and discuss how they will affect my rate.

Date: December 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I wish they would send a paper copy of my auto insurance, but as far as home insurance goes the communication is minimal and down to the necessary, which I like because it makes me feel that they are not wasting my money on useless communication. I can get most of what I need off the app anyways.

Date: October 04, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Communication
Communication is very reliable and fast no complaints. In over 25 years I have never had a negative interaction with the company

Date: September 23, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
I really can't tell you more than travelers has them and they are pretty looking but I haven't used them for renewal or otherwise. I've always used the mail or a local agent.

Date: September 18, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
Customer service is fine to work with. Communications good and efficient. The claims people are very quick to assign an auditor to look at any damage.

Date: September 13, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
Flood, fire, damage from storms, acts of nature, damage due to theft, damage due to vandalism, damage caused by Neighbors


Date: September 13, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
The company's website is put together very well. It is intuitive to use. It's similar to many other websites so that makes it easier because the setup is familiar.

Date: August 25, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I've used state farm in the past and they were very good. But they didn't want to cover a smaller property like mine and wanted me to continuously be renovating the house which was very expensive because of it's age so I switched to Travelers which has been a better fit for me. It has been cheaper and covers more of what I want.

Date: August 03, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Website/App
It's user-friendly and they keep it simple. It hasn't changed that much over the years and it's like having an old friend

Date: August 03, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Premium
So far I have not found anyone cheaper than my company, encourages me to look around annually

Date: June 08, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
The customer service is spot on we have never had any complaints or issues they are always polite knowledgeable and they listen to what you say

Date: May 09, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Customer Service
The companies customer services has been reachable by telephone when I've needed them and the local agents have served me otherwise very well.

Date: March 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
The overall premium is a bit less expensive. Most probably because I have home my insurance bundled with my Auto Insurance.

Date: December 01, 2017    Age: Above 60    Gender: Female    Marital Status: Unmarried

Communication
This insurance company is fine to work with. They communicate very well. If there is a question they don't know they will get the answer and get back to me.

Date: December 01, 2017    Age: 40 to 49    Gender: Female    Marital Status: Married

Communication
I have been well served by my interactions and communication with Travelers Insurance. The agents have helped me when I've needed it and the phone operator agents have also answered my questions.

Farmer's Insurance Home Insurance Reviews

Date: August 17, 2019    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
I Have always had a pleasant experience with my insurance company and feel that I have a competitive premium and coverage with my current provider.

Date: January 16, 2019    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Customer Service
It's really easy to talk to a live person at their call center, they really seem to care about their policyholders, the reps. let you explain your issue, and escalates the call to the proper channel on the very first call.

Date: October 03, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Premium
I have found that FARMERS rates have been very competitive against other carriers and with bundled coverage has been able to save me a few hundred dollars per year.

Date: September 27, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Policy Offerings
Just the basics. Fundamental coverage that covers the roof, fixtures, and plumbing.


Date: September 23, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
This is the cheapest rate that I found compared to other insurance company out there. I am pretty surprised at the rate they offer and the amount of coverage that is included.

Date: September 16, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
I compared insurance companies when I bought my house and found that my company offered solid coverage for a better price than most.

Date: September 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
When we switched over to this policy, the premium was reduced from our previous provider. I know we could go even cheaper if we wanted, but I am satisfied with the coverage and service this provider offers.

Date: August 10, 2018    Age: 40 to 49    Gender: Male    Marital Status: Unmarried

Website/App
I love that the company website and mobile app is easy to navigate and find information that I need. The customer service response is fast and it is very helpful.

Date: August 08, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Communication
Communication with my insurance company is simplistic and it takes little time to get a hold of them. They are fantastic at a what they do and I couldn't ask for any better.

Date: July 27, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Customer Service
I have not had any bad experiences with the customer service for this provider as we have not had to make any home policy claims yet.

Date: June 19, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Communication
Since I personally have known my agent for years, communication is great. However, he also has a facebook page and actively updates it to keep in contact with his online clients.

Date: May 12, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Customer Service
Customer service is attentive and to the point. They solve my problems within time limits and are very enjoyable to talk to. They are always nice and rarely rude to its customers.

Date: May 05, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
Our home policy covers all items in the home as well as rebuild costs in the event of total loss. This policy covers in case of break-in or catastrophic damage.


Date: March 17, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The website allows us to have instant access to our policy rather than having to dig up paperwork. It also allows us to enter a claim online should one be needed, and follow the status of that claim throughout.

Liberty Mutual Home Insurance Reviews

Date: June 28, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Website/App
I don't care for the interface. some things aren't where you'd expect them to be. also, some tabs are harder to press than others

Date: June 16, 2019    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I do not like the automated system. I hate all automated systems. customer service lines with voice recognition suck

Date: December 09, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
the customer service people are very nice and professional. they are obviously trained very well and they are very patient. they have good customer service skills

Date: September 17, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Premium
I think the coverage is about the same as most other major insurance companies but a bit less expensive.

Date: September 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I'm honestly not terribly sure how the market stands as I've had the same company and not shopped around for years, but I assume it compares favorably as liberty mutual is a competitive company.

Date: September 03, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Policy Offerings
They are a great company to have insurance with , they have good coverage options.


Date: August 17, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Customer Service
I think the coverage is about the same as most other major insurance companies but a bit less expensive. They have knowledgeable reps as well.

Date: August 09, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
I am generally left alone and not harassed with new offers, which I greatly appreciate. When I do interact with the company, generally through email, responses are prompt and I don't get the feeling I'm being upsold like with some other products through my bank.

Date: August 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
There is nothing I do not like, the reps are easy to work with and know what they are talking about.

Date: May 14, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
THe website is easy to use. You can find everything you are looking for there and you can also make payments there as well.

Date: May 05, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Customer Service
Any time I have had an issue with the insurance or billing I've been quickly helped, and staff has been very courteous. I imagine they like me as a customer because I pay on time.

Date: December 22, 2017    Age: Above 60    Gender: Male    Marital Status: Married

Premium
My premiums are lower than other companies I’ve looked at. I've tried quotes from a number of them and they can never get close.

Date: November 18, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The site is pretty straightforward and no frills, very easy to navigate which is something I appreciate.

Nationwide Home Insurance Reviews

Date: February 13, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Policy Offerings
I think my policy covers me well, however i believe insurance is a cash grab because you cant get back any of the money you spend on it. There should be some way to get back something after spending all that money and not having a claim for years.


Date: February 13, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
I think the premium is too high for all the companies, not just mine. They should give you at least half of premium bask instead of just taking your money year after year.

Date: October 04, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Policy Offerings
Dwelling, Replacement Cost of Personal Property, Liability, Medical Payments, Other Structures, Loss of Use, Earthquake, Water and Sewer Back up


Date: September 28, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
It's been easy if I have had any problems but I haven't really contacted customer service too much only to ask why they were raising my rates.

Date: September 10, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Policy Offerings
It's the standard home insurance against general coverage of natural disasters and plumbing, electric and HVAC systems.


Date: September 02, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Premium
It seems my coverage has gone up this past year even though I had made the switch a couple of years ago and thought my premiums would have gone down but not the case.

Date: August 21, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Communication
I always have a good understanding of what is covered under my home insurance policy. I feel that every interaction I have had with the insurance company has been a positive one. I would definitely recommend this company to others because of their great communication.

Date: August 17, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
They have shown great customer service and are very responsive. Polite on the phone and helpful in online chat. Overall good.

Date: August 14, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
It's the same as customer service I haven't really contacted them or had much communication with my insurance company but what I have done has been just fine.

Date: June 23, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
They have shown great customer service and are very responsive. Polite on the phone and helpful in online chat. Overall good.

Date: May 30, 2018    Age: Above 60    Gender: Female    Marital Status: Unmarried

Website/App
It's clean and easy to navigate. I like the easily accessible login page and how easy it is to log in. All in all, it's solid.

Date: May 07, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
Sometimes I wish that it had more functionality such as policy info and policy documents vs just make a payment or auto id cards.

Date: May 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
They have kept our premium at a competitive rate over the last few years but we have seen some increases on the auto and home.

American Family Insurance Home Insurance Reviews

Date: October 05, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
In the past, I have had a few storm claims and one theft claim and each time, the claims have been handled fairly and promptly. My local agent always follows up afterwards to be sure everything was handled well. She always lets me know if there are any changes or new coverage available so that I can keep up with the latest information. Completely satisfied with communication from her and the claims staff.

Date: October 01, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
I have twenty acres so I needed to insure the land for liability purposes as well as my house and outbuildings. American Family was able to do this so I have my home, outbuildings, personal property, loss of use and liability with medical payments. I was also able to schedule my lap top computer specifically so that I have coverage on it at home or away. I also have some family keepsakes that I was able to get scheduled so that they are covered for an all risk type of coverage, include theft and for a specific amount and a specific deductible.


Date: September 17, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Communication
I have never had any communication problems with the company. If I can't get ahold of them they usually will call back within 24 hours and if I need to talk to someone right then. They have another corporate number that you can call to get ahold of someone.

Date: September 01, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
I like that I saved a bunch of money bundling since it is expensive and every discount helps. I don't have the top of the line insurance and have more of a bare-bones coverage.

Date: August 30, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
American family insurance has been very helpful in choosing what plans would work best for me. I needed to make a claim and my insurance guy called asking if I was okay, which really meant a lot to me.

Date: August 27, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Premium
I think my premium is sort of better compared to other companies i could take insurance from.

Date: August 24, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Website/App
I am able to go to the company website and view all of my coverages, the effective date of coverage, and the premium as well as the payment plan that I currently have. I can also view any past claims and the specific amounts that were paid for each claim. The coverage page also gives me information on each elected additional coverage, such as earthquake, etc. I can also check the coverages to see what exclusions are in my policy so that I know just what is and is not covered.

Date: August 04, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Customer Service
I have absolutely no complaints about American Family - my local agent is wonderful. She is always ready to take care of any of my needs, answer any of my questions. and contacts me annually for a review so that we are certain we have the coverage we need. I can't say enough good things about her and would recommend her highly to people.

Date: May 15, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
I have not shopped much with other insurance companies, but I imagine that my premium compares favorably with other companies for the coverage that I currently have. I have been with American Family for over 15 years and do not entertain getting quotes elsewhere since I am satisfied with the service I currently get. I tend to follow the adage that you get what you pay for so I am not interested in a cheaper quote if the coverage is not there.

Date: December 22, 2017    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Premium
I feel like it is pretty average to other premiums. I pay about $100 a month which covers the basics and I believe other companies charge around the same if not a little more.

Date: November 23, 2017    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Communication
I do not require much from them on this but I always know all the info I want. They are great about communicating changes or available discounts or programs.

Safeco Insurance Home Insurance Reviews

Date: November 26, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
Lately, last time re-signed for the insurance they seemed like I was a bother. It seemed as though I was putting them out to do this although they never actually said anything to this extent I just felt it. Very quick to get this done and off their desk.

Date: November 08, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
My main house is covered and any other structures. It covers damage form weather fire and other occurrences. I think it also covers lose of property and goods. It covers medical payments and loss of use.


Date: September 12, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
I don't use the company's website or app. Perhaps this is because they have not explained to me what features or benefits this would give me. But home insurance is a pretty easy to manage and pay, so I don't know what I would get from an app or extensive website usage.

Date: September 12, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Premium
3 months ago when the premium was due I actually got quotes from a couple other companies as a comparison. The quotes were similar to the existing premium I pay so I didn't switch.

Date: September 10, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Premium
I compared this policy to USAA. Safeco seemed better in cost and coverage options. I spoke to USAA about Safeco and vice versa. USAA agreed Safeco was really discounting the policy to earn my business.

Date: August 26, 2018    Age: 50 to 59    Gender: Male    Marital Status: Unmarried

Communication
I have had limited need to contact them directly. On the occasion, I did they were very easy to work with. I appreciate being able to do most things through their website.

Date: August 15, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
Of course, most will say their premium is too high and there is a price to pay for the low monthly fees and the high premium it just that. I am ok with my premium.

Date: August 12, 2018    Age: 30 to 39    Gender: Male    Marital Status: Unmarried

Customer Service
At first the customer service was very good. But after the policy began, there were some small issues. I don't have to interact with them very much, so I hope this improves.

Date: August 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Several years ago I had a claim and it was handled smoothly and efficiently. Other than the claim I have not had a need to contact them directly because everything can be done through their website.

Date: May 15, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
I like the ease of use of the website. It is easy to review the policy and documentation as well as bills and payment information. I also like that several years ago I had a claim and it was easy to track the status on the website.

USAA Home Insurance Reviews

Date: September 13, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Customer Service
Every time we've called USAA for claims, policy adjustments, we have been treated very well. Our phone call has never been dropped.

Date: August 31, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Communication
We have never been connected with someone with an unintelligible accent or with someone who cannot answer our questions immediately or after a very short wait.

Date: August 24, 2018    Age: 20 to 29    Gender: Female    Marital Status: Married

Premium
Truth be told, I haven't done a lot of shopping elsewhere. I'm prior military and USAA has always treated me well.

Date: August 24, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Premium
USAA's premium has beaten every other quote we've received, price-wise for the coverage. We are very satisfied.

Date: July 26, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Website/App
I've never needed to make a claim, but it has always been easy to chat with a representative and discuss options as I think they may be needed

Date: June 01, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I like my dealings with USAA as they always treat me with respect and find ways to save me money while offering me excellent service and value.

Date: May 05, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Communication
USAA is always available when I need them and I have confidence that they will be there for me when I require their services

Date: May 03, 2018    Age: 20 to 29    Gender: Female    Marital Status: Unmarried

Website/App
I like that it allows me to make calls for auto towing right from the app itself. It works well and is intuitive to navigate.

GEICO Home Insurance Reviews

Date: September 12, 2018    Age: Above 60    Gender: Female    Marital Status: Married

Premium
well I don't really know about other companies but I saw a package on a website with a lot more options than my insurance

Date: September 10, 2018    Age: Above 60    Gender: Male    Marital Status: Unmarried

Communication
I don't like that they fail to communicate when there is a problem with a payment

Date: August 01, 2018    Age: 20 to 29    Gender: Male    Marital Status: Unmarried

Website/App
I like that is simple to use for users that don't have much experience on websites I dislike that it does not have more exact options about policy

Date: May 03, 2018    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Customer Service
I like that the waiting time on the phone is no more than 5 minutes and employees always treat me with respect

Date: January 18, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Website/App
I really appreciate being able to do all the work needed for the policy and working with the company through their app and not needing to find a PC to connect with them.

Date: November 19, 2017    Age: 50 to 59    Gender: Female    Marital Status: Unmarried

Customer Service
Every time i call they answer my phone call with courteous dignity so like i said i can not complain about anything to do with customer service they treat me good

Date: November 19, 2017    Age: 20 to 29    Gender: Female    Marital Status: Married

Policy Offerings
well I have almost a full coverage which in my insurance means it will cover any accident


National General Home Insurance Reviews

Date: October 01, 2018    Age: Above 60    Gender: Male    Marital Status: Married

Customer Service
as for home insurance, they have been great. They charge an arm and a leg for the auto though, and they seem to not make notes of previous calls in

Date: October 01, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Premium
it was the cheapest I could find with the coverage I needed. I could always pay less for the same though haha

Date: September 19, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
They have excellent customer service, always willing to help and they seem to enjoy the job. I have never had a problem before

Date: September 04, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Policy Offerings
I made sure to get my recording studio and all of the instruments covered in case of anything. They are very expensive to replace


Date: August 30, 2018    Age: 40 to 49    Gender: Female    Marital Status: Married

Website/App
it seems to never save my password, so I really only use the actual site on my computer. Granted, that is how I do most tasks like that

Date: August 27, 2018    Age: 50 to 59    Gender: Male    Marital Status: Married

Communication
we really don't have much communication unless I am changing something. I haven't really filed and claims or anything.

Century National Home Insurance Reviews

Date: September 18, 2018    Age: 40 to 49    Gender: Female    Marital Status: Unmarried

Premium
Frankly, we've had this insurance for 20 plus years and really haven't bothered to shop around and see what other companies are offering. Century National may be expensive but the few times we've had to file a claim they responded quickly and generously.

Date: September 05, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Communication
I like the fact that I can always get a live person, not a series of computerized menu items (ie. press 1 for this, press 2 for that). If I have to leave a voicemail message for someone the call is always returned very soon.

Date: August 24, 2018    Age: 40 to 49    Gender: Male    Marital Status: Married

Policy Offerings
Covers the cost of removing trees if they fall on the house or any other structure, but not if it just falls on the lawn.


Date: August 15, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Website/App
The company doesn't even have a mobile app that I am aware of, and I don't even think they gave a useful website.

Date: December 31, 2017    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
The few times we've had to file a claim they responded quickly and generously. They have never denied a claim. I can always reach my representative on the phone, which is very important to me.

Amica Mutual Insurance Home Insurance Reviews

Date: July 01, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Policy Offerings
has covered general maintenance expenses such as painting the shed overlay, garden expenses and roof maintenance is a very complete insurance


Date: March 28, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Customer Service
I like that your employees are very kind. The problem is that their phones are always out of service and I have complained several times.

Date: March 09, 2019    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
I like that it is fast, easy to use and truthful, the service is instantaneous but what I do not like is advertising

Date: December 18, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Premium
It is a relatively cheap service compared to the other companies because it is very complete because its policy covers more damage to my house

Date: November 26, 2017    Age: 30 to 39    Gender: Female    Marital Status: Married

Customer Service
Friendly, fast, organized response when I ask questions both online and on the phone. Offers me options and ideas of how to save money on my coverage

Progressive Home Insurance Reviews

Date: September 28, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Premium
I saved a lot of money switching insurance companies, plus now I have earthquake insurance as well (and it's still way cheaper). I think part of it is having the auto-home package which saves some money, but I usually can't find another company that beats progressive's service and cost.

Date: September 23, 2018    Age: 30 to 39    Gender: Female    Marital Status: Married

Website/App
I like how simple the website is, however one of the main things that are lacking is that progressive doesn't offer a live chat feature. This would be helpful when asking insurance questions. Overall though payments are simple and the ease of use is great.

Date: September 22, 2018    Age: 20 to 29    Gender: Male    Marital Status: Married

Customer Service
I really like the customer service of progressive. I actually had a car accident years ago, and when that happened they were super nice and very helpful. They responded quickly, and continued to follow up with me over the phone to give me progress updates. Their help alone during that time was worth what I was paying in car insurance costs.

Date: September 03, 2018    Age: 50 to 59    Gender: Female    Marital Status: Married

Communication
They do a pretty good job of sending me relevant mail about updates I need. I also get my payment info via email, and I can pay 6 month premiums all at once to save money, which I like a lot. I think their web page could use some improvement as far as contacting for help, but other than that they've been pretty good.

Country Financial Home Insurance Reviews

Date: July 31, 2018    Age: 30 to 39    Gender: Male    Marital Status: Married

Website/App
The website is easy to navigate and find information about our insurance agent as well as how to submit a claim. It was easy to find a new agent in our area when we moved, using the website.

MetLife Home Insurance Reviews

Date: August 03, 2018    Age: 30 to 39    Gender: Female    Marital Status: Unmarried

Customer Service
The customer service of an insurance company is average. They cannot be able to clarify some doubts if we asked suddenly.

American Modern Insurance Home Insurance Reviews

Date: January 20, 2019    Age: 30 to 39    Gender: Female    Marital Status: Married

Premium
we live in a mobile home so, I think the premium is a little much compared to what others pay that live in a stick built home