Date: January 18, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Closing Fee
Our closing fee was the same with our lender as it would be for any other lender in our area.
Interest Rate
We have a low-interest rate of less than 4%. This is due to having a VA loan. Also, we bought during the downturn in the economy. I would say because of the type of mortgage we have, the interest rate is comparable to a lot of other companies.
Loan Officer Service
He was knowledgeable, helped us through a tough situation, and made the process fast. He was hard to reach through when it came to phone calls.
Overall Rating
Pros
I like how it was a fast process from start to finish. We were able to get a loan pre-approval in just a few days. They were very informative on the paperwork that we would need.
Cons
They could be hard to reach by phone. Their web-pay system is not that easy to use. We had to send some pieces of documentation more than once.
Date: February 11, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Closing Fee
I am not too familiar with the other companies fees and closing cost but I know that I had them around the same cost as my sister did when she got a mortgage with the same company.
Interest Rate
I shopped around a little bit between a few different mortgage company and they were roughly around the same rate I went with Residential Mortgage because my sister did a few months prior and had a very good experience.
Loan Officer Service
I was treated very fairly and nicely. Everything was done in a timely manner. Everything that was promised was done when it was supposed to be I was very satisfied with the service.
Overall Rating
Pros
I liked everything about the lender I was satisfied with the service and all the people at the office I would recommend Residential Mortgage to anyone looking to move.
Cons
The only thing I disliked is sometimes when I would email the guy I was working with instead of him replying he would forward my email to another lady at the office and she would answer for him.
Date: February 13, 2018 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
We had many of the closing costs waived because of using the VA benefit that my husband earned for being a member of the military.
Interest Rate
The interest rate is comparable to other lenders because we used a VA loan, we may refinance in the future but for now, it is fine.
Loan Officer Service
We use a mortgage broker so my rating is on him, We will always use him in the future and recommend him to anyone looking to purchase in this area.
Overall Rating
Pros
The lender was able to approve the purchase of the foreclosed home that we bought. This process was more intense than any of the other homes that we have bought. The challenge of it being foreclosed and using the VA loan was a nightmare, but our broker made everything go better than could be expected.
Cons
Our first payment was not processed properly and they tried to say that we didn't pay it. I had to get my broker involved on that the clear up the problem. The lender had applied it to the wrong loan number.
Date: July 28, 2018 Age: 42 Gender: Male Marital Status: Married
Closing Fee
Wells Fargo was very upfront with us, telling us exactly the cash we would need at closing, and even giving us options on what we could put on our loan and what we needed out of pocket well in advance.
Interest Rate
Wells Fargo gave us the best interest rate available to my wife and me on a fixed income. Bank of America would hardly even talk to us, but all of the small-time loan places were drooling over our fixed income. But the small-time places were almost twice as much interest rates at Wells Fargo.
Loan Officer Service
Wells Fargo helped us every step of the way. They helped us deal with realtors. They helped us with our paperwork and even helped us apply for LIHEAP and EBT.
Date: June 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
They always put small hidden charges that add up. If you are on a tight budget it really hurts and harms your chances of getting a home.
Interest Rate
It was cheaper than other companies and they took an extra .25% off if we took an online class on mortgages.
Loan Officer Service
They screwed up in hiring an appraiser who did not show up for almost two months and refused to fire him and get a new person. I had to pay rent on the house we were trying to buy for a month and a half.
Overall Rating
Pros
I liked the mortgage rate and did help us save on our monthly bill. They were really good up front but as time went on they got worse and worse.
Cons
Once there was an issue they did nothing and were impossible to get a hold of. My wife practically had to call three for four times a day to get anyone and them just to get them to do their jobs.
Date: June 18, 2018 Age: >60 years Gender: Female Marital Status: Married
Closing Fee
There was no closing cost other than the usual taxes and escrow prepayment
Interest Rate
I got the best interest rate at the time, which was 4.65%, with no points and no closing costs.
Loan Officer Service
The loan officer was friendly and very knowledgeable. He took us through the process from beginning to end, clarifying and helping me with all the details along the way. He was also always available to answer any questions I had.
Overall Rating
Pros
They were easy to reach and the paperwork was clearly defined
Cons
I have nothing that I dislike about the lending institution/bank. They were terrific throughout the process.
Date: June 11, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Closing Fee
The fees and closing costs of Wells Fargo were acceptable and even lower than quite a few of the other lenders in the market. There was no hidden or surprise cost at closing.
Interest Rate
The interest rate of my lender compared well with other lenders and was within 0.25 percentage range. Rates were important in choosing a lender as well as fees charged.
Loan Officer Service
The Wells Fargo loan officer took the time to explain the mortgage process and responded quickly to any inquiries we had. The lender took a personal interest in seeing that the mortgage was a seamless stress-free experience.
Overall Rating
Pros
I liked working with Wells Fargo as we already had other accounts with them and from prior experience were confident that taking a mortgage with Wells Fargo would be a good choice.
Cons
There was nothing that we disliked about Wells Fargo as a bank or lending institution. We have had only positive experiences with them.
Date: February 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Closing Fee
The closing cost was higher than what I wanted to pay, but it was easily deducted from the amount we got from selling our other home, so it wasn't too noticeably difficult to afford.
Interest Rate
The rate was average in comparison to other lenders we looked into at the time. We were happy with the lender we chose.
Loan Officer Service
The lender we used provided us with excellent customer service and good advice which we needed. He got us the amount which we are in need.
Overall Rating
Pros
He was very personable, and he helped us figure out what our monthly payment would be so we wouldn't overspend.
Cons
I did not dislike anything about our lender. He worked hard for us and helped us understand what we needed to know.
Date: December 01, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
I feel like all of them throw in all these fees that seem like they are trying to nickel-and-dime you to death and it is always a last minute fee. It hard to figure out what you can afford when everyone is adding bull crap services and fees.
Interest Rate
It was the lowest rate we found and they did offer a.25% off the rate if we completed an online course about mortgages.
Loan Officer Service
We had trouble getting an auditor to inspect the house and held up the purchase of the home for a month. We had to move from Texas and rent out the house we were going to buy for two months because the officer wouldn't fire the auditor and get another one. My wife finally had go around the officer and get someone else in the company to get results. We lost a lot of money because of that.
Overall Rating
Pros
The company good at getting us a low rate.
Cons
They just seemed incompetent and lot of things seemed like they just did not know how to do their job after getting the rates we needed.
Date: September 03, 2018 Age: 28 Gender: Female Marital Status: Married
Closing Fee
The closing cost was outrageous, a fee for this and that. You would think it would be free beings how you are gonna be paying them for 20-30 years.
Interest Rate
It is well balanced compared to other banks , plus the credit rating I have it was the best pick to get it from this place.
Loan Officer Service
He was great , had all the answers was prompt and courteous very mindful of what we needed and what would fit our budget.
Overall Rating
Pros
They are great , a lot of easy payment methods, convenient locations, even a drive thru payment center. Overall they are wonderful with customer service and handling our account.
Cons
I do not like that they may be selling the company to another company that will be taking over our loan and that may mean a higher interest rate or other changes.
Date: September 01, 2018 Age: 39 Gender: Female Marital Status: Married
Closing Fee
There were a lot of fees and things that we didn't know about ahead of time, but we were able to pay for all of the costs of closing.
Interest Rate
This is the first house I have been an owner of. So it's hard to say exactly how the rate compares. But I think it is a fair rate, so I'd say it is average, compared to others.
Loan Officer Service
I don't remember much about the loan officer because this was 6 years ago. But I believe he was polite and efficient, and everything about the closing of the house went smoothly.
Date: September 04, 2018 Age: 36 Gender: Female Marital Status: Married
Closing Fee
You never like paying closing costs but it's something that you have to do. We paid our fees and just moved on. That is all that we can do.
Interest Rate
THe rate was fair when we financed our house. I don't really have anything bad to say about that. They were easy to deal with.
Loan Officer Service
He answered all of our questions and was polite to work with. he only called us when he needed some information from us. Kept us informed on how the loan was going.
Overall Rating
Pros
It was fine. It was a local bank and they actually just got bought out by midland. it was close to get to and we did not have to travel far.
Cons
maybe that it was smaller and more local. maybe we could have gotten a better rate but I don't think so. rates are rates.
Date: June 25, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Closing Fee
Our closing costs were only a small part of the total amount of the mortgage. Every cost was explained and any questions we had were answered. The closing costs were much lower than we had paid on a previous mortgage that was for less money. What was not to like?
Interest Rate
Quicken loans were incredibly easy to work with. Since we were selling a farm to buy a farm, not many lenders were interested in working with us. We had approximately 70 - 75% of the money from the sale of our farm to pay for the new farm, so the process was able to be completed over the phone/computer. The interest rate we were offered was only .25% over the house market rate and the terms and closing costs were incredibly fair. We later refinanced with Quicken Loans a little over a year after we did the original purchase to expand the barn and were actually able to get a lower interest rate.
Loan Officer Service
Our loan officer was quick to approve our mortgage and was reaching out to us at least weekly during the selling phase of our farm and again with the purchase phase of our new farm. We asked for a $10,000 increase in the mortgage over the phone and had it granted in the same phone call. It felt like we had personalized service, although we never meet the officer face to face. It was a seamless, painless process.
Overall Rating
Pros
Quicken Loans was easy to reach out to via phone/computer. If we reached out via computer, usually had a phone call within 24 hours following up on what we asked/wanted. They were very easy to work with, all documents were explained, delivered both electronically and physically. They handled all the necessary paperwork and explained what they needed every step of the way. They set the closing at a time and place that was convenient for us. They explained our options, discussed rates and terms, answered all our questions whenever we reached out to them either via phone or email. Would highly recommend them!
Cons
Sorry, there was nothing with the process that we didn't like. They kept us informed, explained things and stayed on top of the process.
Date: June 08, 2018 Age: >60 years Gender: Female Marital Status: Unmarried
Closing Fee
Well, you would always like lower fees, but I felt I got good value for my money. I felt like my account manager and my Escrow manager did a very good job and we worked well together.
Interest Rate
I did a construction loan that rolled into a mortgage. My mortgage was the best on offer for any construction/mortgage loan. I was happy with the loan amount, my account manager and the fact that they offered construction/mortgage loans.
Loan Officer Service
My account (loan) manager was spectacular. I oversaw the construction as well and would inspect and advise before making payments to contractors. His help was invaluable. He was recommended by me to my neighbors and they were extremely happy with him as well for their remodel.
Overall Rating
Pros
Washington Federal is local and there is a branch less than a mile away. Phil was very helpful in all aspects of the construction/mortgage loan process. Plus as mentioned he did building inspections during construction and offered advice and suggestions before payments. This was much appreciated. The hands-on help was unexpected but very appreciated.
Date: June 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Closing Fee
The total closing costs were presented to us in an easy to understand itemized list. We were able to compare it to what other banks were quoting and it was the same or lower than what all the other banks quoted us.
Interest Rate
The interest rate offered by Caliber was lower than what large banks such as Wells Fargo and Bank of America were offering at the time. Caliber also did a better job explaining how we could lower our interest rate more by "buying points" and showed us the break-even time if we chose to buy the rate down.
Loan Officer Service
Everything was done over email and a digital signing service. He was easy to reach, extremely responsive to emails, available at all times of the day and even worked on a Sunday to help us put together a last minute offer.
Overall Rating
Pros
Caliber's rates and closing costs were competitive. The loan officer I worked with was also extremely responsive and able to explain all of the various mortgage options, pros, and cons of each, and made reasonable recommendations without pressuring us.
Cons
Now that we have a mortgage through Caliber, we are also using their website to schedule payments. Their website is outdated and it is taken down for maintenance at inconvenient times.
Date: August 11, 2018 Age: 28 Gender: Female Marital Status: Married
Closing Fee
All of my costs were rolled into my loan so I was very happy. No out of pocket cost
Interest Rate
The program I used allowed me to have a very low-interest rate. It will never climb above 3 percent. If I had gone a more traditional route I may not have even qualified.
Loan Officer Service
My loan officer was excellent. They were patient and walked me through the process. The answered all of my questions and were very thorough in explaining everything to me. I walked away feeling like I knew what was going on.
Overall Rating
Pros
The Capital Mortgage funded my loan. They have a lot of options for lower-income people. Without them, I would not have been able to purchase a home as soon as I did. They give very reasonable terms with reasonable rates. They really help you try and get into a home.
Cons
I dislike how most things need to be done on the phone. Their online options are pretty much non-existent. What is there is really hard to use. That is really my biggest complaint about them.
Date: February 07, 2018 Age: Above 60 Gender: Female Marital Status: Married
Closing Fee
I think most closing fees between lenders and the title company are all about the same. Most of those fees don't change.
Interest Rate
I have had a mortgage for 10 years now. Since then rates have come down tremendously so I am thinking of refinancing. Other lenders can buy your rate down for you.
Loan Officer Service
My loan officer went over and beyond for me and my husband during the home buying process. He was always available to answer questions and ease any of my concerns.
Overall Rating
Pros
My lender worked very hard to get me the best rate and the best bank to buy my loan in the closing process. He helped me by telling me things that needed to be paid off on credit report to get a great rate.
Cons
There was not much I didn't like my lender. He was awesome honest trustworthy and always available from the beginning to the end.
I actually did not have any fees connected to my loan. It was a very good mortgage loan that is still working well today.
Interest Rate
Though I did my mortgage 20 years ago, its a pretty good rate. And they are always trying to give me ways to get a better rate.
Loan Officer Service
My loan officers are always on call and ready to help me with all my needs in terms of my mortgage. They always are giving me ways to better my loan situation.
Overall Rating
Pros
Ditech took over the other mortgage company I was with. The only problem was they did not have the bi-saver program anymore.
Cons
The only thing I did not like is what I wrote in the above space and that is that they stopped the bi-saver program.