American Integrity Homeowners Insurance Company Reviews & Ratings
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American Integrity Insurance Homeowners Insurance Company Ratings
2 Star
4 Reviews
American Integrity Insurance Homeowners Insurance Company Ratings
3 Star
7 Reviews
American Integrity Insurance Homeowners Insurance Company Ratings
4 Star
5 Reviews
American Integrity Insurance Homeowners Insurance Company Ratings
5 Star
12 Reviews
Customer Service
1 Star
1 Review
3 Star
7 Reviews
2 Star
2 Reviews
5 Star
11 Reviews
4 Star
7 Reviews
American Integrity Insurance Recent Homeowners Insurance Reviews & Ratings | Share Your Review
Date: September 13, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
THey offer all of the same offerings as the other companies that issue insurance in our area. I haven't compared all of them, but they are competitive with the ones that I have checked.
Date: September 11, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I have had them for at least 5 years and I have never had an issue with them. Anytime that I have had to call them they have been very helpful and easy to deal with.
Date: September 10, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
The premium and deductible are competitive when comparing them to the other insurance companies. The deductibles are in line with industry standard rates.
Date: August 10, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
It is so easy to use, and they have great coverage at an affordable cost. On a scale of 1-5 I would give them a 5, for great customer service.
Date: August 09, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
The premium is so afforable and cheaper than almost all companies I had compared costs too. The deductables are reasonable and match other companies that are more expensive.
Date: April 04, 2019 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
Haven't had any issue with them as yet. Their representative stays in contact with me several times a year to see if I need anything.
Date: April 03, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
I would give American Integrity a 5 in comparison to other companies policy offerings. American Integrity covered our small home for up to two hundred and fifty thousand dollars.
Date: April 01, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
They were able to offer me more coverage for less than any other company. I got quotes from at least 7 different companies.
Date: March 31, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I would give American Integrity a five overall for the premium and deductible of my policy compared to others. Our deductible was $2000 in case of Damage.
Date: March 30, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium and deductible on my policy is very reasonable. I pay a fraction compared to their competitors.
Date: March 29, 2019 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
I would give American Integrity a 5. I was very satisfied with them. The rate was good and they always notified us with ample time.
Date: February 22, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
they will repair the house if the damage is covered under warranty, damages like flood, hurricane, tornado, thunderstorms. They cover electrical damage as well.
Date: February 20, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
Their employees are rude sometimes and don't want to help you, but sometimes you do get someone really concerned on helping you.
Date: February 14, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It doesn't have all the information I would like to know, I have to call in and I don't like that. Its hard to find information on their website. seems like it needs updating too
Date: February 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I think they do need help with communication, they tend to not return your calls, or give you information you should know.
Date: February 13, 2019 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I think the premium is less than average compared to other companies, they do anything to not cover the damage.
Date: February 10, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
I have not had to deal much with my company as I have not had any issues, but in getting set up they have been very professional and efficient. They also offer competitive rates
Date: February 08, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I know my deductable is good, but I have not heavily researched other deductibles from many companies. I am satisfied with what I have though.
Date: February 05, 2019 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
The policy is very comprehensive , and competitively priced. I am happy with the coverage I have and the price I have paid for the coverage.
Date: January 31, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
From what I know about my current insurance policy everything is covered except what they call "acts of god" and flood damage. This is pretty standard coverage for homes in my area.
Date: January 30, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
On the positive side, the system that you install according to your capacity and training accepts that you give service from home to the client on financial services, as a specialist in video games and receive calls for healthcare. It is not about telemarketing but about customer service. Yes, the company insists that workers hire daycare services or a housekeeper to do the work behind the closed office door of your home to avoid distractions from noise.
Date: January 30, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
What is good about the premium and deductible even though its high we get a reimbursement differential every year.
Date: January 22, 2019 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I like the home insurance policy we have cause it covers a lot of problems that pertain to this area. Especially flood cause it is a concern living on the east coast.
Date: January 22, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
This company is a virtual call center that deserves a mention as one of the largest virtual companies in the country. The work of Alpine Access is similar, almost the same, to working for any call center, which means you'll have to be in front of the computer that takes the calls, unless you're taking a break or eating
Date: January 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
It is a good company for the home because it facilitates the work for uchod and not so much that if it is also good for safety and the people who work here are very good, educated, responsible
Date: December 31, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
The customer service at NJM has always taken care of any questions or concerns that I've had. I like that they are a smaller regional insurance company.
Date: December 05, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I literally got quotes from over 10 companies to compare. My premium was at least $200 a year cheaper than any other company I searched at the time.
Date: December 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I am satisfied with our premiums and coverage. However I have been somewhat dissatisfied with the customer service and fear how it would be if I ever actually had to make a claim.
Date: December 03, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
My experience with the customer service department of American Integrity has been amazing. Fortunately, I have not had to contact them for anything but they always make sure to reach out before and after a big storm. After Irma last year they made sure to get in touch with me to first make sure my family is safe then to make sure I did not have any damage on my home.
Date: November 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
Very good premiums and average deductible. My agent worked with me to tell me how to lower premiums and by spending a couple hundred dollars upon moving in, I am able to save $900 per year thanks to his suggestions.
Date: November 24, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
The policy I chose was very affordable for the amount of coverage. I don't think I have better than average coverage but I do have a less than average premium, so the money for the coverage is very good.
Date: November 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The policy on my homeowners insurance offered pretty much the same as the other companies. It includes screened enclosure & carport coverage for $10K and the other companies did not.
Date: November 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
Our home is covered up to 500,000 and contents are covered up to 250k. Out buildings are covered up to 250K as well, which the policy states they will cover buildings not connected to the home, and in that same paragraph it states fences and pool cages are covered.
Date: November 09, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like it a lot because you are always on the lookout and answer for everything that is within your reach
Date: November 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
because it's really okay since you always have so much time to wait for it to be called too much to respond to emergencies
Date: November 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
When calling to clarify the rejection of my claim, the worker became argumentative and belligerant. No only are they a horrible company, but they have terrible PR as well.
Date: November 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
As stated, they are good about returning my phone calls and finding out answers to questions when I have them. I think my agent should have made an attempt to meet us in person some time in the past 3 years.
Date: November 01, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
This company offered a lower premium and covered without 4 point inspection because the electrical wiring in the "boat house" is below standard.
Date: October 30, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
they assure me a family and my home really many Venetians for my children and for me too
Date: October 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Customer Service
Premium is on the low side, but will not cover any damage including hurricane damage done last year from Irma. I have a. 4000 deductible but with the damage done to pool cage and fence, damage was approximately 8K. Would not recognize damage, because they said pool screen and fence were not connected to house. I don't know what their definition of "connected" is because the entire side of the screen IS the house.
Date: October 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
Well, as they were told, sometimes they take too long to help you get out of a hurry, although everything else is good
Date: October 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Premium
because it's a good relationship very well always that link the truth
Date: October 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
My company does not have a mobile app. Their website is very user friendly and I can create an account to review my policy and make payments.
Date: October 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
they will repair the house if the damage is covered under warranty, damages like flood, hurricane, tornado, thunderstorms. They cover electrical damage as well.
Date: October 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium was pretty similar to the best rates of other companies. I went with American Integrity because friends and family recommended it and were extremely pleased with their service.
Date: September 27, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Premium
The premium rate is quite moderate when compared to others.
And it is easy in terms of regular point of contact
Dwelling
Other structures
personal property
loss of use
liability
animal liability
mechanical breakdown
guns to a limit
service line coverage
Date: September 25, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
I only spoke to my agent once, when I purchased the policy. The rest of my interaction has been through email, but I was pleased with the response time.
Date: September 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
I have the dwelling, other structures, screen enclosure, loss of use, med pay, liability, service line, animal liability
Date: September 19, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
My home and contents are covered. The lanai screen is covered. I am covered if someone is hurt on my property. I am covered for catastrophic damage.
Date: September 19, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like the speed, efficiency, ahoorro, cheap, descomplicadoque is the website. I do not like that the site sometimes takes time to load and sometimes it's slow
Date: September 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
American Integrity prides themselves on being great for the customers. They want to be liked and there for their clients. They are always smiling when you talk to them.
Date: September 18, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Dwelling, medical payments to others, hurricanes, personal property, wind damage, other structures, medical payments to others, ground collapse, personal liability.
Date: September 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
My agent is friendly and helped me understand everything in my policy to cover what I needed.
Date: September 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
I think that this company compared to others, provides many very good services, at a good price, many offers and different forms of payment that are attached to each of the different economic positions of society
Date: September 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Their employees are rude sometimes and don't want to help you, but sometimes you do get someone really concerned on helping you.
Date: September 13, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Date: September 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
My premium is slightly higher than other insurance companies but typically on par with coverage/premium in my home state.
Date: September 09, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I know that my premium was the best "deal" that my agent could get at the time we purchased the home. I believe that I could find a better price, but I will probably stay with the same company until after I put a new roof on the home when it needs one.
Date: September 06, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I have chosen a lower end coverage because of cost at this point. I am not completely sure what is covered beside catastrophic damage at this point. I will definitely be looking into my contract now.
Date: September 04, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The mobile app is quite easy for such learned persons and is advanced in technology.
But it is not so suitable for grown up or senior citizens.
Date: September 03, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I have an area that can be limited and I have a bigger package so it costs a bit more. but ok priced.
Date: September 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
The communication system which they have initiated is so very inefficient, as there is no proper response when we actually need their support.
Date: September 01, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I like that it is easy to log into. It has a simple display. I do not like too many options on my front screen and 21st does not do that to me. From there it is a very basic app.
Date: August 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like the interaction because they do not seem to bother me much or call me as long as they are paid. I get a couple of letters from them but that is about it.
Date: August 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The one time I had to access cuistomer service was pain free and relatively easy to get a hold of an actual human on the phone, so I generally don't have any problems.
Date: August 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The only communication I get is an occasional email that is not personalized and the bills. There is no interaction.
Date: August 28, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
very good customer service compared to other home insurance companies, this company provides a very fast service with very good employee parts,
Date: August 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I have never really needed to call my company very much but when I did, it was pretty quick to get to talk to a representative. I am not a huge fan of automated response and it seemed like I was able to bypass that pretty quickly and get to talk to a real person.
Date: August 23, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
It doesn't have all the information I would like to know, I have to call in and I don't like that. Its hard to find information on their website. seems like it needs updating too
Date: August 21, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
I think the premium is less than average compared to other companies, they do anything to not cover the damage.
The premium is a lot lower than other companies. It is significantly lower - about half as much in some cases.
Date: August 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
I like that American Integrity does not keep you on hold forever. It's easy to get in touch with them. They send periodic emails too but not so many that it is annoying.
Date: August 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They send out emails periodically to give information or reminders but not so often it's annoying.
Date: August 14, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Policy Offerings
They are efficient, competitive, and locally owned and operated.
is a remarkable insurance agent who goes way above and beyond to make sure that we have the right coverage.
Date: August 12, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
I don't know much about the communication because they don't communicate much. This doesn't bother me now. The only thing that matters is how well they communicate during an incident/claim.
Date: August 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
My interaction with the insurance company was a postive because the rep was courteous and helpful and was able to keep me informed about my coverage.
Date: August 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
The customer service is okay when there is a mere change in their behavior.
In the beginning there was satisfied level of customer service.
Date: July 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
The following items are covered by my insurance policy: furniture, appliances, electronics, vehicles while parked inside the garage, fencing, all household goods, screened-in lanai.
Date: July 29, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
We have never met our agent. We moved here from another state 3 years ago. I got quotes from several agents and she was very personable on the phone and offered us a reasonable price. That was pretty much the end of our conversations with her. I would prefer someone local, but at this point, I am not changing coverage.
Date: July 27, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
I honestly can not talk about my premium compared to others because I just chose the same as my parents because it was affordable at the time. I need to check around and compare prices.
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
The premium is a little more expensive compared to other insurance companies for the same coverage. The reason was that we did not have to get an inspection prior to them accepting us.
Date: June 16, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
The communication is great. I like that there is 24/7 access and someone is always available to speak with in time of need. It is not just a recording
Date: June 15, 2018 Age: 50 to 59 Gender: Male Marital Status: Unmarried
Premium
I have quoted my home with many carriers and they are still the lowest for the coverage. There are a couple lower in premium but i'd lose a lot of coverage.
My policy covers fire, storms, lightning, and vandalism for my personal dwelling, but not earthquake/flood. I also have loss of use coverage.
Date: May 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
I think they do need help with communication, they tend to not return your calls, or give you information you should know.
Date: May 10, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
I like that it explains what is mostly covered by the insurance company and the details; such as coverage if there was a guest at your house at the time of damage.
Date: May 03, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
The customer service is great. They are available 24/7 and they give you magnets and things to help get access to them at any time of need. They are friendly and they help you find ways to save on your premium
Date: January 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I have only accessed the website once since becoming a member. They do not have a mobile app, so I can not rate it.
Date: December 24, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It's easy to use. Has lots of information to learn about things. Great articles.
Date: December 03, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
My agent is easily accessible and friendly when I speak to him. I have made no claims, but other family and friends have and their experience was excellent and they were very pleased.
Date: November 19, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My home insurance covers personal property damage, personal liability, and valuable damage. They also provide coverage for other structures on the property.
Date: November 19, 2017 Age: Above 60 Gender: Male Marital Status: Married
Website/App
It is a smaller company so their app and web site is un-developed. I can't get PDF versions of forms for my account.
Date: November 19, 2017 Age: 40 to 49 Gender: Male Marital Status: Married
Communication
very good interaction of employees for customers in general, in my opinion should be a little faster in terms of attention and interaction
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
Sometimes there's a lag to it and unresponsiveness to the actions. The layout is good and it is easy to find just about anything I would need to know about my coverage.
Date: November 18, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
I don't know anything about their customer service because I have never used it. If I needed something I might also go through my insurance agent.
