Country Financial Homeowners Insurance Company Reviews & Ratings
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Country Financial Homeowners Insurance Company Ratings
1 Star
2 Reviews
Country Financial Homeowners Insurance Company Ratings
2 Star
4 Reviews
Country Financial Homeowners Insurance Company Ratings
3 Star
17 Reviews
Country Financial Homeowners Insurance Company Ratings
4 Star
27 Reviews
Country Financial Homeowners Insurance Company Ratings
5 Star
24 Reviews
Customer Service
1 Star
2 Reviews
3 Star
7 Reviews
5 Star
43 Reviews
4 Star
19 Reviews
Country Financial Recent Homeowners Insurance Reviews & Ratings | Share Your Review
Date: September 30, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I believe that we have a basic coverage offering that covers Theft, Fire, Wind, and Temperature related damage. Plus an extra rider for some expensive accessibility devices
Date: September 29, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
The premium that I pay is very reasonable compared to other companies that I have looked at before. The premium isn't really any cheaper but it isn't more expensive either.
Date: September 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It is okay to use. It is not very easy to use as it is hard to find what you are looking for sometimes. It's a pretty boring website and I feel I am digging to find the information that I was looking for. It does give the basics that I need though.
Date: September 27, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
I love the customer service, they always answer fast. They are polite and speedy, I love the customer service and the others who work there.
Date: September 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
I have no issues with the website, I have been able to access proof of insurance fast and speedy when I needed it.
Date: September 25, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
There is really nothing that I dislike about the home insurance company or app it is very easy and simple to use it to the point and helpful when needed to get info about policies and such like my prices and offers
Date: September 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
I switched to Country a few years ago. After shopping around, Country had close to the lowest rate and offered a big insurance name for a small price. I had other low offers from companies that I am not familiar with.
Date: September 23, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
We have fire damage, water damage, and roof coverage. We also have some stipulations about theft and other crimes, but my husband is the one who deals with our insurance agent.
Date: September 23, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I don't really like the fact that they keep trying to schedule follow up appointments to make sure that everything is still according to my needs. I haven't moved or added on to the house, so the coverage really shouldn't keep changing.
Date: September 23, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
We have had several claims with the company and the customer service agents have always been very polite and helpful and even followed up with the claim to be sure we were satisfied.
Date: September 22, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
It is easy to get hold of someone. If my agent is busy there is always someone else who can answer my questions and my agent always follows up in a day or two, if not the same day.
Date: September 22, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
OUR AGENT IS PHENOMENAL. HE IS ALWAYS THERE WHEN WE NEED HIM AND ANSWERS QUESTIONS WITH A GREAT RESPONSE. WE LOVE HAVING HIM AND HAVE USED HIM FOR YEARS.
Date: September 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
I have not needed to interact or communicate with anyone from the insurance company. The website does provide all the necessary information if I do need to contact someone in the future.
Date: September 21, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
structure of home, garage and shed
personal belongings included jewelry coverage
liability protection against an accident
additional living expense if needed
Date: September 20, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
Very fast customer service. Always there when I need to ask a question or if I have an issue that needs solving
Date: September 20, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
Communication seems to be okay. I can call and eventually get a real person. Emailing also seems to be simple and straightforward, and we receive responses promptly and efficiently.
Date: September 20, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Website/App
It lacks appearance in general. Very boring. Hard to login into every time, you need a special code every time. Does not have a lot of information listed. Very plain and simple
Date: September 19, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I deal with my local agent, and he is a very friendly person. Eric Peterson is always talking to you and remembers you and your family. He knows about his clients and makes the customer feel like they matter.
Date: September 18, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
I get fliers on a quarterly basis and I get emails from Country. The communications detail everything going on and give explanations of events that may increase rates, so you know what is going on in the industry.
Date: September 17, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
We have been with country mutual as long as we have owned a home and their price has always been lower than competitors. We have been happy with the service and response to any claims we have had.
Date: September 16, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
I like the customer service that the company offers. The people are friendly and I like that I can visit a local branch without having to call a 1-800 number and wait on the phone for a long time.
Date: September 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
I like that I can view all policy information for both my vehicles and home insurance, showing annual totals, amounts of coverage, etc
I dislike that I cannot see my current or past invoices, they are only sent in the mail.
Date: September 15, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
It seems like so many things are being ran through the national call centers, and the local branches seem to be going by the wayside. I'm not opposed to dealing with large company branches, but it would be nice to deal more with people who are from this area and who know this place and the people in it.
Date: September 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Communication
The company does not communicate much at all and only sends random soliciting letters to encourage adding coverage.
Date: September 14, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Customer Service
All my communications with Citizens Insurance have been through my regular insurance rep. He is very friendly and well liked.
Date: September 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I haven't looked at other companies but I believe I’m getting a good deal for my premium and it’s great so far.
Date: September 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
It was easy to use the website to sign-up for Insurance. I don't know if they have a mobile app. I have never had to use either the website or app to file a claim
Date: September 13, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I am unsure if the insurance company I use for home insurance has an app. I don't have any issues with my insurance company's website.
Date: September 12, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
I like that it is so easy to use, I can manage multiple policies from the same portal. I also have life insurance and have had renters insurance on the website. It makes paying and seeing bills really easy.
Date: September 12, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Premium
I have no clue, I have never compared premiums. My family has used this company forever and I feel they treat us well.
Date: September 11, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I don't know how it compares to others. It is part of a bundle so I am getting a pretty significant break on other policies that I have.
Date: September 08, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
Our house is covered for fire damage, water damage, theft, and natural disaster damage. I think that is everything we are covered for.
Date: September 04, 2018 Age: Above 60 Gender: Male Marital Status: Married
Communication
I like the human iteration, my agent is only 10 minutes from my home and I can stop in/call at any time and speak to someone who knows me by name and helps me with any need/issue I am currently having.
Date: September 03, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
The customer service is good. Whenever I have a problem I can go to the office or call. I get my questions answered quickly.
Date: September 02, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Communication
Country Financial does not communicate well with it's customers. I have never spoken with my current agent. He's the 3rd agent I have been moved to in the last 10 years. It's strange. You make a claim and I never hear from my local agent.
Date: August 31, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
What I like is it is very basic. I mainly use it to pay my premiums. Everything is easy to find.
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I don't remember the exact difference in pricing, but I remember that the difference was substantial enough to choose them over other companies.
Date: August 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
THEY HAVE ALWAYS BEEN THERE WHEN I NEEDED ANYTHING. OUR AGENT IS GREAT ABOUT ANSWERING QUESTIONS AND MAKING CHANGES QUICKLY TO OUR POLICIES WHEN WE NEED THEM.
Date: August 25, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Customer Service
I like that our insurance company offers live local help, I can stop into my agents office and he will help me or someone on his staff is sure to answer any questions or concerns that I have, I do not have to call a 1-800 number and talk to someone who isn't familiar with my needs
Date: August 24, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
I like the interaction with the company because I can visit a local branch and not have to deal with calling a number just to wait for a long time just to get the answer that I want.
Date: August 22, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I have had the same insurance agent for 3 years now and I think he communicates with me when he needs to, he has always answered questions and has been forthcoming about everything. he gives me pros and cons of many options and I do not believe he has steered me wrong yet.
Date: August 22, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Policy Offerings
Liability $500,000
Medical $10,000 (per person) / $50,000 (per occurrence)
19.15% Earthquake Deductible
Sump Pump: 5LTD
Discounts: Alarm Credit, Smoke Detectors, Safe Heat, New Roof
Personal Property Amount: $239,733
Personal Property Deductible: $$1,000
Additional Living Expense: $63,928.00
Auxiliary Private Structure Amount $31,964
Sump Pump Failure/Backup of Sewer
Earthquake includes exterior masonry
Jewelry Endorsments
Multi policy discount
I wish it were easier to navigate. I understand the need for security for such things as insurance, but it is a pain to continually deal with the security measures. I wish there were a way to have security without having to jump through hoops each and every time.
Date: August 21, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
Everyone is certainly friendly enough, it's just that when I've needed something to happen quickly it can be a bit longer than I would've preferred. Another problem I've got with communication is the sheer amount of paperwork involved, but I'm not sure that would be different anywhere else. It seems excessive and unnecessarily complicated.
Date: August 17, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Website/App
It is nice to get on the website to pay my insurance at the last minute, but I do dislike that every time I get on it to log in, it says it doesn't recognize the device I am using even though it's the same tablet I use every month to log in. It's kinda annoying because I have to get a special code sent to me and then log in. I don't know about the security. It seems like anyone can get on my account and pay my insurance premiums for me.
Date: August 17, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Policy Offerings
My policy covers all structures and contents, along with additional coverage for the basement as mine is finished.
Date: August 15, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Communication
They communicate clear and prompt. When we have requested a change in coverage, we get written confirmation of the change and a clear break out of charges within just a couple days.
Date: August 13, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
The website makes it easy to pay a bill or contact my agent because the links for those things are ready to find. The website isn't too cluttered.
Date: August 11, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
I am covered for total loss. Everything that I have can be replaced. It is all covered. If someone gets hurt that is covered too.
Date: August 08, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
When pricing our home we found Country Financial to have the lowest premium available compared to multiple other insurance companies in the area.
Date: August 08, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Customer Service
We don't have any issues with the customer service for our home insurance company. They were actually the only company we spoke to that would cover us since we have a German Shepherd dog.
Date: August 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
I am always able to speak with someone (that speaks English fluently) when needed. They are very nice to speak with and willing to help me in any way they can.
Date: August 07, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
My premiums seem to match up with everyone else that I know. A little more than some. A little less than others.
Date: August 07, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I really think it's too high, especially when I have never made a claim. I've looked up other insurances and they are even higher with the same amount of coverage. Insurance really should go down every year if you don't make a claim.
Date: August 06, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
They send us emails and sometimes mail. There is not constant contact with them but I don't feel we need constant contact. They are easy to reach when I need them so that is the communication that is important to me.
Date: August 06, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
We haven't had any other coverage in the time in which we have owned this home, and we haven't looked into any other coverage options, so I cannot intelligently comment on this question.
Date: August 05, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
I like that my agent really is my advocate, anytime I have a question he answers it or will get back to me quickly with an answer. He is always prompt and will help work with me.
Date: August 05, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
It's okay. I get contacted once a year about my home insurance, but that's about it. Nothing about my car insurance which never seems to ever go down and I haven't used that either.
Date: August 04, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Premium
I think my premiums are very comparable to others. I have been satisfied with that for many years. Its not something I have looked into that much
Date: August 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I have no issue with the communication of my insurance company. They seem to give me all the information I need and get me what I ask for.
Date: August 02, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
I've got direct access to a representative who is involved with the community and is local. There's a certain assurance that I know whom I'm going to be yelling at when things go bell-shaped.
Date: August 02, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
TO BE HONEST, I NEVER USE IT. I LOVE THE COMPANY THAT I USE, BUT I HAVE NEVER USED THEIR WEBSITE BECAUSE IT ISN'T THE MOST UP TO DATE AND EASY TO USE.
Date: August 01, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
Our policy covers destruction or damage such as fire, vandalism, or arson. It also covers Acts of God such as flood or being struck by lightning. It covers accidental damage from such things as appliances malfunctioning (for example, dishwasher flooding the kitchen).
Date: July 31, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
The website is easy to navigate and find information about our insurance agent as well as how to submit a claim. It was easy to find a new agent in our area when we moved, using the website.
Date: July 30, 2018 Age: 40 to 49 Gender: Female Marital Status: Unmarried
Premium
As it was bundled in, I'm not precisely sure about the premium cost and it's something I've been meaning to revisit. I know at the time we bought the house, it was a decent price (in the bundle) for decent coverage. I can't much compare at this point because I haven't looked at it in a while.
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Customer Service
The customer service is so good every time you email or call they are very helpful at trying to solve the problem that you have at hand and they are always super pleasant and make u feel welcomed
Date: July 30, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
We feel that the premium has been fair, and has not gone up or had much changed in the price of the many years that we have continued to have coverage.
Date: July 29, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Customer Service
We have had many different agents over the years, and at times no assigned agents, so the customer service has suffered as a result as people would have nobody to direct our questions towards
Date: July 29, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
They have always been helpful. I have not really needed them much on our homeowner policy but if I can with a question they always are friendly and answer my questions thoroughly.
Date: July 28, 2018 Age: Above 60 Gender: Male Marital Status: Married
Customer Service
The customer service has always been very pleasant and helpful with any changes or questions we have had. When we moved, they transferred everything very easily.
Date: July 28, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Communication
Like I had said earlier it is fantastic there is nothing at all to complain about I love the customer service very welcoming and kind and tries to get down to the root of any issue you may have to solve it and prevent it from happening at all in the future
Date: July 26, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
It is very basic and straightforward. I have no problem finding what I need to find. It is easy to pay my bills. It is easy to get in touch with customer service.
Date: June 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My policy covers up to $100,000 in property damage. It also fully covers damage caused by "Acts of God" including flood damage.
Date: June 02, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
My home and major items on my property are covered according to the estimated cost of replacing the home and/or the items in it. Jewelry, a couple of antiques, and several other objects in the home are specifically listed as covered within the policy.
Date: May 15, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I have never ever ever spoken with my agent. They send me emails with the wrong name on it. I have corrected them twice. I have a had a policy with this company for 44 years.
Date: May 14, 2018 Age: Above 60 Gender: Female Marital Status: Married
Premium
We are paying about average for our area as far as I understand. We did shop around and this company had the best coverage for the price. We didn't go with the cheapest company that we could but this company had better coverage for the pricing they offered.
Date: May 13, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
I like how easy it is to navigate through the site and get exactly what I am looking for. It’s good.
Date: May 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
My house coverage is the standard, flood damage, earthquake damage and a few personal items like wedding rings. Flood and earthquake are required in our area.
Date: May 12, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I HAD QUOTES OF 1200 AND UP ANNUALLY WHEN WE WERE SEARCHING FOR INSURANCE. THIS WAS ONE OF THE LOWEST THAT ALSO OFFERED GOOD COVERAGE.
Date: May 09, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
The company communicates by mail and email and the information is always clear to read and understand. We understand exactly what is covered and not covered in the policy.
Date: May 08, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
Our premium is a little higher than we would like. But we stick with the same company because he's been with them as long as he's owned our home. He feels like he has a good rapport with our agent and she's very quick about responding to any issues we might have.
Date: May 07, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
I don't believe I've ever used the app before! All of my correspondents have been over the phone, email, or by letter and we haven't needed a great deal of corresponding over the years.
Date: May 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Premium
I think that it would be about the same as what I would pay elsewhere, I have compared my insurance to that of my sisters and I believe I get a better deal than her.
Date: March 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Website/App
My husband likes that the website is extremely user friendly. It has a live chat feature that he hasn't had to use yet, but he likes that it's there. He's also never had any issues signing into his account.
Date: March 16, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
We haven't had any issues at all with our customer service. We haven't ever had an emergency in which we needed to contact our agent after hours, but we do have a cell number for her. I'd imagine that if we called her at like 3am, she might not call us back until the next morning.
Date: January 21, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
Very nice representatives. Never talks back and always kind to me. They have a loving tone in their voice that helps me through my problems one step at a time.
Date: January 05, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
The insurance was cheaper than other comparable coverage. The website was very easy to use and the company had a good history of reviews online.
Date: January 01, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Premium
The premium seems high and is likely affected by my credit score when I initially started the insurance rather than history with the company, account history, etc.
Date: December 27, 2017 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Website/App
I like that it is customized to my local agent, so it is very relatable and I can use it as the reference when I talk to my agent.
Date: December 26, 2017 Age: 20 to 29 Gender: Male Marital Status: Married
Communication
I dislike how often they send us snail mail. We have signed up to go paperless a few times, but we still get the monthly statements. They are also single page, when they could easily be double sided to save more paper. I have no idea how often they email us as they're sent to my husband's email.
Date: December 11, 2017 Age: 30 to 39 Gender: Male Marital Status: Married
Website/App
We have had 6 different contacts in 12 years with the company; they are not very personal and are always trying to upsell us on more coverage. They have a website, but no apps as far as we have seen.
Date: November 29, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Communication
I always get a live person on the phone fairly quickly. I always get responses to my emails within a day. And I don't mean the "we got your message someone will respond shortly (but they rarely do)" message.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Website/App
The website for the company is old and archaic with no modern options. There is no app that I am aware of and Country Insurance desperately needs to update both the website and app availability.
Date: November 19, 2017 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I honestly do not know that very much about the premium and stuff like that but this is making me want to look more into it for sure and find out about stuff I may not have known about my home insurance company
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Communication
As mentioned previously we have had a high turnover rate in terms of agents, and honestly, there have been many times where we did not have or did not know who is agent was when we called in with questions, only to receive a mailer telling us who our new agent was.
