Donegal Mutual Homeowners Insurance Company Reviews & Ratings
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My home insurance company has great rates compared to other insurance companies. They are escrowed into my house payments and I have not had any problems with them in the thirteen years.
I do have a $500 deductible but that didn't give me any problems with my roof repair money. I paid the roofers after they gave me a fair estimate and the job was taken care of promptly and efficiently and to my satisfaction.
Date: March 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I am extremely satisfied with the timeliness and thoroughness of communication of this company. I am very very happy to be with them in that regard.
Date: March 17, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Premium
I am very happy with the premium structure I have.I have a lot of experience evaluating premiums and feel that theirs is the most fair I have ever encountered.
Date: March 10, 2019 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
They are fantastic when it comes to rates and explaining their differentiating behavior among other companies in the same space. It makes me extremely happy to be with them in that regard.
Date: November 21, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium and deductible are acceptable, and thankfully, we have not had any problems where we have had to use either option. We have been fortunate for sure!
Date: November 20, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Policy Offerings
The policy offerings seem to be in the same neighborhood of other companies. We have this company through our bank, so I honestly did not look much into other companies.
Date: November 16, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Customer Service
Our home insurance has been solid, and I really have nothing to complain about. They check in on us a few times a year to make sure everything is in order. I have been pleased for our first time owning a home.
Date: October 05, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Premium
The premium I pay for my policy is relatively fair as compared to other companies mainly it covers more and demands a small amount from me.
Date: October 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
Our home insurance covers the loss or damage of our home, as well as additional living expenses and medical payments. We do not have flood insurance. We supplement our home insurance with a home warranty.
Date: October 05, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Customer Service
The agent was confusing and did not explain it well. Any time we have had to call to ask questions, the agents are a but rude.
Date: October 04, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Communication
I think the interaction is bad. I'm not sure if it's just the local branch that is bad. However, we have been left unsatisfied and feel as though we were manipulated and taken advantage of.
Date: October 03, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
When I did the comparison when shopping for Home insurance Donegal Mutual Insurance Company was not the cheapest company but I get to have a single point of contact when filing a claim.
Date: October 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I feel that the premium is average with other insurance companies around. Like I mentioned earlier, I do combine to get a discount and I found that overall, I got the best deal for the coverage I wanted with this company compared to others.
Date: October 02, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Customer Service
I have had no issues with the customer service provided by Donegal Mutual. Whenever I have a need it has been taken care of with no issues
Date: September 24, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
Premium seems to be a good price. I have not however compared premiums in a while and it is something that is on my list of things to do
Date: September 23, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Policy Offerings
It covers everything necessary with respect to my home, from real estate to the last nail
Date: September 20, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Premium
I got quotes from nationwide, Geico and DR Horton and DR Horton was the best bang for my buck. I am very happy with the amount I pay now.
The company is very aggressive when it comes to serving their clients and that really makes me want to give them more business.
Date: September 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
I like the company website and app because it is very easy to use and the level of transparency is very good. Finding information and making inquiries is easy and the feedback is fast and accurate.
Date: September 17, 2018 Age: Above 60 Gender: Male Marital Status: Unmarried
Policy Offerings
My insurance policy covers the house itself, all the contents inside, as well as the shed outside. We have additional sinkhole insurance to cover any sinkholes that may appear and cause dmage
Date: September 14, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Website/App
The website is great. It has a lot of information and is very user-friendly. I was able to very quickly look and further research our policy while filling out this survey.
Date: September 10, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Policy Offerings
My insurance also protects the contents of my house. In the case of loss or theft, an itemized list would be provided to insurance. My personal liability is 250,000.
Date: September 10, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Customer Service
I like the Donegal Mutual Insurance Company customer service because I work with one agent from start to finish. I have his direct number and if he is unavailable he calls me back at his earliest convenience.
Date: September 04, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Website/App
The website is easy to use. I can find my necessary contact info as well as any relevant policy info that I need. It makes it easy to pay the bill as well.
Date: September 01, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Premium
We chose Donegal because it was the most affordable when coupled with our auto insurance as well. Price coupled with the options available made it the best choice. We are very satisfied.
Date: August 30, 2018 Age: 20 to 29 Gender: Female Marital Status: Married
Policy Offerings
I am covered for total loss, theft, fire and hurricane. All are covered with a 2 percent to a 5 percent deductible.
Date: August 26, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Premium
I have not done research myself. However, many people have told me that we are getting ripped off. That the coverage is nothing compared to most, and that we are paying way too much a month for this.
Date: August 26, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
We've had to deal little with them, which I think is wonderful. We've had no issues whatsoever. They've been great.
Date: August 25, 2018 Age: 40 to 49 Gender: Male Marital Status: Unmarried
Customer Service
I like their service because the somehow educate you on the policy you are interested in and help you see the value of the money/premium you will be paying.
Date: August 17, 2018 Age: 50 to 59 Gender: Female Marital Status: Unmarried
Premium
I have not compared premiums from other companies in a ling time so I don't know how competition the price is compared to other companies.
Date: August 17, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Communication
My interaction with them has always been very fluid and practical, as I said before, they are always there to help you
Date: August 17, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Customer Service
I have had decent interactions with customer service with this company. I have only had one instance where it was less than ideal and I believe it was the receptionist and not the actual agents fault. Since the instance, I have not had the receptionist answer phone anymore so I believe they replaces her.
Date: August 13, 2018 Age: 30 to 39 Gender: Male Marital Status: Unmarried
Policy Offerings
Covers all items lost in the house. There is an addition that covers my wife's wedding rings
Date: August 07, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
my insurances website is pretty much useless to the consumer. There are no online services for the homeowner to use.
This seems to me to be normal in comparison with the others, it does not offer much difference
Date: August 03, 2018 Age: Above 60 Gender: Female Marital Status: Married
Customer Service
Your customer service is very practical and responsible, they are always there when you need them
Date: August 02, 2018 Age: 30 to 39 Gender: Male Marital Status: Married
Policy Offerings
The agent that explained our policy was erractic and confused me. However, from what I understand, the only thing that our policy covers is fire protection. It's for 10,000 dollars. It also covers other natural disasters like flooding, lightning, fallen trees, etc. However, it is for very small amounts as it only covers a small percentage of the damages. Our monthly payments are around $175 a month.
Date: August 02, 2018 Age: 30 to 39 Gender: Female Marital Status: Unmarried
Customer Service
Their customer service did a great job of giving me the best options they had to offer and were not pushy when I said I needed time to compare rates.
Date: July 30, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Premium
My premium is extremely high in comparison to other insurance companies. My payment is almost double what others are. The area I live in is also a factor.
Date: July 26, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Website/App
The app that the company has is very basic which is fine but it is difficult to change anything or get ahold of somebody at times. Overall it does its job because a lot of times you have to speak to somebody in person to make changes on things like home insurance.
Date: July 24, 2018 Age: 40 to 49 Gender: Male Marital Status: Married
Policy Offerings
I am covered for a decent portion of my belongings in the home as well as 2 outbuildings I have. I am covered for liability if somebody was to get hurt on my property as well as I have flood insurance as well. I combine my insurance with my auto to save a percentage on both my home and auto.
Date: June 23, 2018 Age: 50 to 59 Gender: Male Marital Status: Married
Customer Service
I have not had much experience using their customer service mainly because I have not had any reason to do so
Date: June 08, 2018 Age: 50 to 59 Gender: Female Marital Status: Married
Customer Service
I dislike my companies customer service. It is hard to get a hold of the owner for minor things. I am afraid of what would happen, should I file a claim.
Date: May 15, 2018 Age: 20 to 29 Gender: Male Marital Status: Married
Website/App
The website is fine. However, there isn't anywhere to find more info on my policy. I had hoped that, since the agent did a horrible job of explaining, thatI could clear up questions via the website.
Date: May 05, 2018 Age: 20 to 29 Gender: Female Marital Status: Unmarried
Policy Offerings
My policy covers the house itself, all my insurerable belongings i.e furniture, electronics e.t.c ,my wife's and my medical covers and my workers and visitors incase something happens to them i n my premises.
Date: March 13, 2018 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Communication
Overall I am satisfied with the interaction and communication with insurance company. It is one of those things that you do not have to contact them on a daily basis and when I need to contact them, they get back to me relatively quickly and get what I needed done,
Date: January 23, 2018 Age: 40 to 49 Gender: Female Marital Status: Married
Communication
The communication with my insurance company is very poor. It is hard to get in touch with anyone. They dont like to return phone calls promptly.
Date: January 07, 2018 Age: Above 60 Gender: Female Marital Status: Married
Communication
At no point during the process did I feel like I have inhibited from getting the information I needed. Their team was very open and easy for me to access.
Date: November 19, 2017 Age: 20 to 29 Gender: Male Marital Status: Unmarried
Website/App
The website is easy to navigate. I can find the information I need as well as pay my bill and check on coverage if needed
Date: November 19, 2017 Age: 50 to 59 Gender: Male Marital Status: Married
Communication
I have not had much communication with the company other than paying my bill. No problems doing that
Date: November 18, 2017 Age: 50 to 59 Gender: Female Marital Status: Married
Website/App
The website is dated. You have to enter a code to log in which doesn't seem as secure as Captcha or some other form of 2-factor authentication. I wish their site was optimized for mobile.
Date: November 18, 2017 Age: 20 to 29 Gender: Female Marital Status: Married
Customer Service
We have had to deal very little with the customer service, but any interaction we've had has been great. They promptly have mailed any documents we've needed and answered any questions we've had.
