Empower Federal Credit Union Recent Reviews & Ratings | Share Your Review
Date: August 31, 2018 Age: 30 Gender: Female Marital Status: Married
Closing Fee
I did not have any closing costs
Interest Rate
The interest rate is very close to what other banks were offering
Loan Officer Service
they did what I expected them to do
Overall Rating
Pros
They were fine. No major issues throughout the process
Cons
They were a bit impersonal during the process and asked for a lot of documentation
Date: August 31, 2018 Age: 25 Gender: Male Marital Status: Married
Closing Fee
Our closing costs were only $500 so we are sure this is significantly lower than most other Lender companies out there.
Interest Rate
My home loan company Empower Federal Credit Union has a significantly lower interest rate compared to other lenders in the market. We did a lot of research on it.
Loan Officer Service
My loan officer provided great service to us. She was always there no matter the time of day to help us with any questions that we had.
Overall Rating
Pros
I loved everything about my lending bank. We were first time home buyers so we had a million and one questions. They were always willing to answer every question we had for them and made us feel like they were really looking out for our best interests.
Cons
The only thing that I did dislike about this lending bank is that the few times I had to call the 1-800 number, there was a significant wait time. So, maybe they need to get more workers for the phones?
Date: June 25, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Closing Fee
The closing fees were very reasonable and all explained up front. There were zero surprises and absolutely no hidden costs. They even waived a refinance fee when we needed slightly more money than originally anticipated.
Interest Rate
The interest rate was on the high end of average due to our lack of established credit history. But given that everything else about the experience was great, I would still recommend this institution.
Loan Officer Service
She was knowledgeable, professional and extremely helpful. She was available whenever we had a question and seemed genuinely invested in our loan process.
Overall Rating
Pros
The staff was friendly and very competent. The location and the process were easy and there were no surprises. When we needed more money they released the additional funds within 72 hours.
Cons
There was nothing really to dislike. All staff was wonderful and the process painless. The only issue was that the local branch was open, not open Saturdays, so I had to take time off for closing.
Date: June 19, 2018 Age: 30 to 39 Gender: Female Marital Status: Married
Interest Rate
All closing costs were described upfront and were not excessive. We even had a portion of the fees waived when we needed to borrow more money than originally anticipated.
Loan Officer Service
Our loan officer was knowledgeable and courteous. The process would have seemed very confusing if not for her expertise and guidance.
Overall Rating
Pros
The staff was knowledgeable and courteous. They provided the loan we needed and even provided extra financing in order for us to make some needed repairs to the home.
Cons
The interest rate was high, but I do not believe that was the fault of the lender. The only other difficulty was the operating hours of our local branch. They were not open on Saturdays and were closed before I could get home from work every day except Thursdays.